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Supernova spell checker

So, I upgraded to SuperNova and my spell checker no longer works. I removed and re-installed the dictionary extension, someplace I think it shows as installed and active.… (read more)

So, I upgraded to SuperNova and my spell checker no longer works. I removed and re-installed the dictionary extension, someplace I think it shows as installed and active. BUT it does not show my spelling mistakes as I compose an email, and when I go to send the spellchecker popup comes up with blanks. Any thoughts on what/how I can fix this. I "really" need a spellchecker.

Asked by r2varney 1 year ago

Answered by r2varney 1 year ago

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Tiny Text in opened message windows...

Whenever I open a message from the inbox into its own window, the message text and images are tiny and unreadable until I zoom (Shift-Cmd-+) them larger. And when I reply… (read more)

Whenever I open a message from the inbox into its own window, the message text and images are tiny and unreadable until I zoom (Shift-Cmd-+) them larger. And when I reply to a message, the text is also starts out tiny, but gets larger when I Zoom it up with the original message. Similarly, the column-header icons of the inbox are tiny, while the text is OK.

All the rest of the interface is normal and readable, except for the tiny text and buttons in the interface-command/confirmation boxes.

I have experimented with the suggestions in these question-replies, but to no avail:

https://support.mozilla.org/en-US/questions/1474665

https://support.mozilla.org/en-US/questions/1480963

I can adjust the font size and density from the "hamburger menu", just fine. And the MacOS 15.3.n-on-Intel settings seem right.

What am I missing? What else is there to change?

Thanks in advance... Alexander, long-time T'bird user

Asked by AlexanderCarpenter 1 month ago

Answered by AlexanderCarpenter 1 month ago

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Transferring bookmarks

I recently got a new computer, Apple iMac. I'm trying to transfer all my bookmarks I have on my older HP computer to the newer computer Apple. I downloaded the Firefox br… (read more)

I recently got a new computer, Apple iMac. I'm trying to transfer all my bookmarks I have on my older HP computer to the newer computer Apple. I downloaded the Firefox browser to the iMac. I see where there is a link to transfer bookmarks when I loaded the browser. But, when I click on the link, nothing really happens? There is no transfer of my bookmarks for my old computer to the newer computer. My OS with my older HP was Windows 7. My OS with my acquired Apple is Monterey. Can someone be of help with transferring bookmarks from one computer to another? I have many bookmarks so it would be very helpful to be able to make that transfer. Thank you.

Asked by sciencemagic 6 months ago

Last reply by sciencemagic 6 months ago

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How to disable the tab preview in Firefox?

This feature has suddenly appeared and I absolutely detest it! I don't need it, don't like it, don't want it! I have searched everywhere on how to disable it. PLEASE tel… (read more)

This feature has suddenly appeared and I absolutely detest it! I don't need it, don't like it, don't want it! I have searched everywhere on how to disable it. PLEASE tell me there is an option to do that.

Asked by itsizzi 8 months ago

Answered by cor-el 7 months ago

add extension is impossible

I have the last Firefox version and am trying to add extensions (e.g. video download helper). When I click on Add to Firefox, it works at loading the extension, but witho… (read more)

I have the last Firefox version and am trying to add extensions (e.g. video download helper). When I click on Add to Firefox, it works at loading the extension, but without any success. The blue dot in the gray square dances and dances and dances.... Thanks !!

Asked by youkoso81-ebusiness 3 months ago

Last reply by youkoso81-ebusiness 3 months ago

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hi when i use Firefox by new tab i have 'Freshy" while with safari it does not happen .I heard that Freshy is an hacker site ! what can i do inorder to remove Freshy or to avoid it Thanks for your feedback Regards

Hi, When i want a new tab on Firefox i have 'Freshy' which appears while with Safari this does not happen .I heard that Freshy is an Hacker site .Pls lest me know how ca… (read more)

Hi, When i want a new tab on Firefox i have 'Freshy' which appears while with Safari this does not happen .I heard that Freshy is an Hacker site .Pls lest me know how can I Remove it or avoid it Thanks for your feedback Regards

Asked by Humphrey Moorghen 7 months ago

Answered by Humphrey Moorghen 7 months ago

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Accidently went to a malicious site call Ugsoundmon my Imac while using Firefox

I went to Ugsound.com accidently while using Firefox on my Imac. The Firefox warning came up immediately and I left the site. Did Firefox protect me from malicious virus … (read more)

I went to Ugsound.com accidently while using Firefox on my Imac. The Firefox warning came up immediately and I left the site. Did Firefox protect me from malicious virus or was it too late? I was on the site for maybe 7-8 seconds.

Asked by tim fram 8 months ago

Last reply by tim fram 8 months ago

Why do my tabs keep disappearing?

Hello, After the last MacBook Pro M4 update my tabs keep disappearing. This is quite ANNOYING as I use ALL my tabs. Plus when I go to HISTORY there is NO Restore Previo… (read more)

Hello, After the last MacBook Pro M4 update my tabs keep disappearing. This is quite ANNOYING as I use ALL my tabs. Plus when I go to HISTORY there is NO Restore Previous session...so I am losing EVERYTHING. Do I just need to go out to another browser and make them my default? I can find NO help when I go out to your support for my problem. Thank you, Patty


/edit: moved thread from Firefox for iOS (for iPhone/iPad) to Firefox section as you have macOS.

Asked by Indywoman 5 months ago

Last reply by jscher2000 - Support Volunteer 1 month ago

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Battery usage

I have a new macbook air running Sequoia 15.3.2, firefox is up to date, my battery which should technically last about 12 hours and I only get 5. Ran through everything … (read more)

I have a new macbook air running Sequoia 15.3.2, firefox is up to date, my battery which should technically last about 12 hours and I only get 5. Ran through everything with Apple and they said it is a Firefox issues. I don't have any extensions, add on etc. Thoughts?

Asked by orders7946 3 weeks ago

Answered by jonzn4SUSE 2 weeks ago

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Social Media Sharing Icons on Website not visible in Firefox

I am guessing this is a settings issue, but I cannot find a solution. I cannot see the social sharing icons on my website when in Firefox on my Mac. I can see them in Saf… (read more)

I am guessing this is a settings issue, but I cannot find a solution. I cannot see the social sharing icons on my website when in Firefox on my Mac. I can see them in Safari. What's the deal?

Thanks,

Theresa

Asked by tkw5 1 year ago

Last reply by cor-el 1 year ago

  • Solved

large areas of wall street journal website front page are blank

The website WSJ has large areas on front page, including the opinion listing, are simply white and not 'there' on the page to click on. I've deleted their cookies without… (read more)

The website WSJ has large areas on front page, including the opinion listing, are simply white and not 'there' on the page to click on. I've deleted their cookies without effect, tried turning off all adblockers, shut mac down to reboot, nothing seems to have an effect. This is a recent glitch of only several days, prior performance was great. Thanks!

Asked by tamburlaine63 4 months ago

Answered by jonzn4SUSE 4 months ago

  • Solved

FF on Mac: Control+Enter used to complete the address bar entry with .com

This does not work anymore and I get an edit drop down with copy, paste etc It works on Chrome and Safari. I checked the config for "browser.fixup.alternate.suffix" and i… (read more)

This does not work anymore and I get an edit drop down with copy, paste etc It works on Chrome and Safari. I checked the config for "browser.fixup.alternate.suffix" and it is set to .com.

Asked by I i 2 months ago

Answered by NoahSUMO 1 month ago

Firefox request password to install helper tool but will not launch

I have a user at my job that installed the latest Firefox update (13324.11.21) through our MDM. After installing this update she cannot launch Firefox. When attempting to… (read more)

I have a user at my job that installed the latest Firefox update (13324.11.21) through our MDM. After installing this update she cannot launch Firefox. When attempting to launch she receives a request for a username and password to install a Helper Tool. She is an admin on her machine and enters her credentials. The message closes and nothing happens. When attempting to launch again the same thing happens. This is not happening with our other 100 Macs who have the same Firefox version and others who have the same OS.

Is anyone able to tell me why this is happening or how to fix? Any assistance is very much appreciated.

The below troubleshooting steps have been done:

Uninstalled and reinstalled Firefox

Updated the OS to 15.0.1

Disabled the Master Password on Firefox through a Mac Profile

Checked if there was a Firefox file under /Library/PrivlegedHelperTools

Granted Full Disk Access to Firefox under System Settings

Asked by James Boscana 4 months ago

Last reply by James Boscana 3 months ago

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Fonts not displayed correctly - prints unreadable jibberish

Hi all, I'm having an issue that I've seen mentioned over several years and without a workable solution - I'm at the point of having to transfer all my browser usage to … (read more)

Hi all, I'm having an issue that I've seen mentioned over several years and without a workable solution - I'm at the point of having to transfer all my browser usage to chrome and abandon my beloved firefox. The issue has been 'answered' by advanced users to tell people to 'inspect' which font is the issue then check local systems font book for corrupted/duplicate fonts: however this is not a satisfactory response. Context: see screen shot attached for what the jibberish looks like, and a point in the 'inspect' view that I believe (guessing) is involved. System: Firefox 112.0.2 (64-bit), MacOS 13.3.1 (a) (22E772610a) on Macbook Pro (13-inch, 2020, 2 GHz Quad-Core Intel Core i5). This same websites do not have any issue on the same computer viewed on Chrome or Safari. Nor is there any problem on my iPhone on the iOS firefox browser.

Firstly this is not a user-friendly solution for most people, I'm afraid. Opening the inspect viewer is mindboggling for anyone who doesn't code and even for people who do some programming but not for websites (like me), it isn't exactly self-explanatory. I think I've managing to find examples that indicate 'Roboto' seems to be consistently involved in the display issue. Secondly, the step for 'fixing' the font that is the culprit - my local system indicates that all fonts are valid and there are no duplicates. I haven't installed manually Roboto as I'm uncertain where to 'safely' get the font from and my computer is owned and managed by my workplace - with overly strict administration/security rules so if I f-up a download of something dodgy my IT service will blacklist me and revoke my admin access... ** which would mean I'd be unable to do my job!**. I wondered if perhaps there is some security setting due to that, which stops website from loading the fonts they choose? From previous 'solutions' it said that having Firefox preference set to "allow websites to choose their own fonts..." should mean the websites can load as needed. If indeed I must manually download fonts for each and every instance that Firefox fails to display text legibly that is equivalent to Firefox being unusable. I'm clearly frustrated and it's because I love FIrefox and the ethos behind it all so leaving for Chrome would be very sad indeed! Help and a solution for normal users would be so very much appreciated. Also where can I properly lodge this issue with peeps who fix things? There are issues of this kind going back years and for both Windows and Mac Systems so it's not a one-off problem but a recurring one! Please pretty please, people who do the magic that makes Firefox - fix this issue... Thanks for reading my rant and for any helpful responses. Cheers, Megan

Asked by megan.ej.campbell 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

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DELETED THUNDERBIRD APP BY MISTAKE - URGENT (please...)

I use a MacBook Pro v. 10.15.7 (Catalina), and I live in the UK. I am going to upgrade my old MacBook Pro to a MB Air, and my Time Machine has stopped working. While res… (read more)

I use a MacBook Pro v. 10.15.7 (Catalina), and I live in the UK. I am going to upgrade my old MacBook Pro to a MB Air, and my Time Machine has stopped working. While researching a solution I found that perhaps there was not enough space on my HD to 'create a snapshot'. So in the process of deleting stuff in order to make space, I found lots of 'duplicates' in the Apps Storage section of the HD, I thought it was safe to delete them as the 'originals' would still be there (same date, same size). I now know I have been very ignorant/stupid (my dog died a few weeks ago and my mental health hasn't been the same since.) However, I was very mistaken and seem to have deleted a lot of my working apps, the most important of which being Thunderbird, which gathered my 4 different email accounts. I'm not sure what version I had last, as it has disappeared, but I'm pretty sure it would be the latest version. My latest download is 68.2.2 (20.11.19). So I tried to reinstall it, but came across this notification 'You have launched an older version of Thunderbird... Create new profile, or Quit.' I googled this but being a not-very-techy senior lady, I can't make sense of what I should do, my main concern being not to lose all my settings, my emails saved in folders, as well as being able to receive and send. I am sure I saw some reference in the past of a library which would contain the emails, but don't know what to do about this notification. The other problem, of course is that I can't completely rely on Time Machine as my last backup is dated 24.7.23. Thank goodness today is a Sunday as there should be less traffic on my email accounts (I am involved with lots of local activities, including being a community journalist). I would be so grateful if someone could help me navigate this minefield and reinstate my app so it works as closely as it did before. Many thanks in advance for your help and patience.

Asked by Marilou 1 year ago

Answered by david 1 year ago

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http router issue

After the most recent update of FF on Mac OS Sequoia, suddenly I am no longer able to login to either of my routers, because they require http and FF keeps forcing https.… (read more)

After the most recent update of FF on Mac OS Sequoia, suddenly I am no longer able to login to either of my routers, because they require http and FF keeps forcing https.

This results in no login gui but instead an ‘unable to connect’ error message.

I have researched and tried every conceivable fix and nothing works (settings, about:config, cookies, cache, all of it.

I would have expected that simply adding exceptions in settings would work, but it simply doesn’t.

I can login via Safari, so this is clearly a FF issue. It even happens in Safe Mode.

Kind of at my wits end. Anyone have a fix.

Asked by rv168 7 months ago

Answered by rv168 6 months ago

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export saved logins from Mac Firefox

I find myself going around in a circle. On my Windows machine, about:logins gives me an option to export data. But on my Macintosh, there is no such option (Firefox ver. … (read more)

I find myself going around in a circle. On my Windows machine, about:logins gives me an option to export data. But on my Macintosh, there is no such option (Firefox ver. 78.15.0esr [64-bit]). This is a very old MacBook Air but Firefox tells me that it (Firefox) is up-to-date.

On this page: Home > Support Forums > Firefox for iOS > exporting printing log in and passwords (https://support.mozilla.org/en-US/questions/1368085#question-reply, I am referred to "Export login data from Firefox" (https://support.mozilla.org/en-US/kb/export-login-data-firefox). But this write-up tells me there is the same export option that doesn't exist.

How do I export this data unencrypted? Any file format would be fine.

Many many thanks, Jeanne


/moved thread from Firefox for iOS (for iPhone/iPad) to Firefox section as your Mac uses macOS.

Asked by JeanneR 1 year ago

Answered by Paul 1 year ago

  • Archived

Firefox Hangs Upon Launch, Cannot Connect to any Websites (Mac Sonoma)

On Mac OS 14.4 Firefox hangs on launch and crashes, requiring "Force Quit" when I try to Refresh or Troubleshoot. Uninstalled and reinstalled multiple times, and restarte… (read more)

On Mac OS 14.4 Firefox hangs on launch and crashes, requiring "Force Quit" when I try to Refresh or Troubleshoot. Uninstalled and reinstalled multiple times, and restarted computer several times. Have spent several hours trying multiple community suggestions to now avail.

I am not a programmer, but am able to follow instructions. I clearly need someone to hold my hand and walk me through the solution. (I even checked out the Kaspersky suggestion, but cannot install it because Firefox cannot connect to the Internet.)

I have downloaded and saved "Raw Data.docx" and "Application Basics tex.docx" from one of the crash reports.

P.S. On this question form Firefox guessed that my operation system was Mac OS x 10_15_7, but it is 14.4

Julian

Asked by julian.donahue 1 year ago

Last reply by julian.donahue 10 months ago