Showing questions tagged: Show all questions
  • Solved

Google search page functions broken.

When I go to google.com and do a search the results page has the "tools" button but it does not work. The "people also ask" categories are also broken (they will not expa… (read more)

When I go to google.com and do a search the results page has the "tools" button but it does not work. The "people also ask" categories are also broken (they will not expand), and, if I click the "images" filter button to view images associated with my search it either shows no images (or only a few images) and a bunch of blank boxes. I have found that if I hold the shift key and click the reload button everything is back and working properly until the next time I do a google.com search, then it is back to the same odd behavior. So, my assumption here is that either a cookie or some site data is corrupting the results page for my search. Running Firefox 92.0 (64-bit) on a Windows 7 Dell machine and everything was working fine until about two months ago. Also, Chrome does not show the same behavior. BTW. I have also done everything I have found that was recommended to fix Firefox issues with Google search. Run Firefox in private mode, run without plugins, changed themes, created new profile, I even completely uninstalled Firefox and did a clean install all with the same results. Any help is appreciated. It is almost got me ready to move back to Chrome.

Asked by b.j.p.5252 2 months ago

Answered by dveditz 2 months ago

  • Solved

pups prefs.js keep coming back found by malwarebytes plus several tries to hack my email account

I found some infos but I do not trust myself just deleting the files in question since they ared all over my system. The following I found per malwarebytes which found th… (read more)

I found some infos but I do not trust myself just deleting the files in question since they ared all over my system. The following I found per malwarebytes which found the pups every day up to now:

PUP.Optional.DefaultSearch is Malwarebytes’ detection name for a family of browser hijackers targeting Chrome, Firefox and Internet Explorer. Symptoms The browsers’ default search engine was changed to one that belonged to the threat-actors. I am german so probably I need your patience in helping me to clean my system resp. Mozilla.

Looking forward Ingrid

Asked by iethomas 2 months ago

Answered by jscher2000 2 months ago

  • Solved

Huge Firefox issue. I am significantly scared.

Yesterday I went to my history to locate a prior site I had visited. There was only 1 site in history, which of course surprised me, and it was to CapitalOne.com/link … (read more)

Yesterday I went to my history to locate a prior site I had visited. There was only 1 site in history, which of course surprised me, and it was to CapitalOne.com/link accounts. This is my credit card company. I removed Firefox from my Macbook and then re-downloaded Firefox and installed. Nothing has changed. My settings are correct, meaning that I should be able to have sites visited in history, yet only the one site populates, and I've been to a lot of sites today....the credit card/link accounts site is the only site that is in history. You can imagine how nervous I am right now about doing anything on line. I sure hope that someone will help out here.

Asked by chefjeff 2 months ago

Answered by jscher2000 2 months ago

  • Solved

Constant Crashing on Mac OS – Little hope for solution

This is the 3rd time I've posted here about crashing in the last month or so. I really do apologize for having to post again but I simply haven’t gotten to a solution. I … (read more)

This is the 3rd time I've posted here about crashing in the last month or so. I really do apologize for having to post again but I simply haven’t gotten to a solution. I really need to continue using Firefox as all the other browsers are significantly slower in my experience and I'm in the browser around-the-clock. I’d be willing to pay for customer support from Mozilla but they do not provide any type of support directly as most of you probably know.

Please review this link here to see all the steps I have already taken to troubleshoot the crashes.

I really thought that the crash reports I had would help me pinpoint the issue but it appears as though they’re not very helpful for those who can interpret them. If that’s not the case, I greatly appreciate it if anybody can dig through them to uncover some insights related to why I may be having frequent crashes (I'm willing to pay).

Crash ID from a recent crash: bp-058c91cd-4b9c-46d1-bd12-640ba0210928

Thank you so much for any help.

Asked by stephenp1394 2 months ago

Answered by cor-el 1 month ago

  • Solved

New Firefox Update Bookmarks Toolbar (Show more bookmarks) | Double Space Problem

I updated my firefox to the latest version : Version 92.0 Now in Bookmarks Toolbar (Show more bookmarks) i have a problem about double Space between bookmarks. This is re… (read more)

I updated my firefox to the latest version : Version 92.0 Now in Bookmarks Toolbar (Show more bookmarks) i have a problem about double Space between bookmarks. This is really really annoying. How can i fix that double space issue?

I tried browser.proton.contextmenus.enabled > false (disables Proton UI of context menus) Did not work for me.

Asked by Vortex.Cubes.CEO 2 months ago

Answered by cor-el 2 months ago

  • Solved

Firefox very slow to change web sites

Using version 92.0 After initial log in, F.Fox is very slow to move to other web sites, sometimes just locks uip. Never had problem before version 92.0 Does not happen on… (read more)

Using version 92.0 After initial log in, F.Fox is very slow to move to other web sites, sometimes just locks uip. Never had problem before version 92.0 Does not happen on Chrome/Edge But I like F.Fox Solution?

Asked by johnoo 2 months ago

Answered by johnoo 2 months ago

  • Solved

Cannot view bookmarks browser bar

After last update where the bookmarks bar was is now just a message as shown below saying to place bookmarks here but won't display prior ones or let me add new ones. Als… (read more)

After last update where the bookmarks bar was is now just a message as shown below saying to place bookmarks here but won't display prior ones or let me add new ones. Also, the >> on the right side that showed a dropdown of them is gone.

Asked by GarySGP 2 months ago

Answered by GarySGP 2 months ago

  • Solved

FF closesupon minimizing

My problem,using Mint20.2-MATE, with FireFox92, is that FF92 shuts down whenever I minimize FF-i.e., totally down-does NOT appear in taskbar. I know I had the same proble… (read more)

My problem,using Mint20.2-MATE, with FireFox92, is that FF92 shuts down whenever I minimize FF-i.e., totally down-does NOT appear in taskbar. I know I had the same problem years ago, and it was a simple fix. However, going through the "Help" sections in FF this time was no help. thank you for any suggestions.

Asked by tosim91 1 month ago

Answered by jonzn4SUSE 1 month ago

  • Solved

passwords recovery - from firefox to portable firefox

hello there i have the following problem the company i work for has unistalled remotely firefox from my laptop, and i do not have any way to re-install it back i have man… (read more)

hello there i have the following problem the company i work for has unistalled remotely firefox from my laptop, and i do not have any way to re-install it back i have managed in some way to obtain a copy of portable firefox on the same laptop since i was not informed about this process, i have not saved my password externally and unfortunately, i was not using a firefox profile

in few words: i do not have my passwords anymore

i have seen that in such folder: C:\Users\XXX\AppData\Roaming\Mozilla\Firefox

there are still saved three subfolders (one of them has the last modified date as 13th Sep, meaning today), therefore i think that my profile (and all relevant passwords) are still there somewhere

i would like to understand if and how i can import the passwords from the unistalled firefox in the portable firefox: i have already tried to copy those directories in: C:\Users\XXX\Desktop\FirefoxPortable\Data\profile

but no success, passwords are not importyed. please, i need help

thanks.

Asked by sefirothmorpheus 2 months ago

Answered by sefirothmorpheus 2 months ago

  • Solved

Browser Version 92 of 7 Sept 2021

This new version of the browser does not maintain the appearance of windows when set to the system defaults. The title bar top of the window is almost white. Moreover, b… (read more)

This new version of the browser does not maintain the appearance of windows when set to the system defaults. The title bar top of the window is almost white. Moreover,

both an active window and an inactive window look 

exactly the same! Why does Mozilla keep fiddling with these color schemes? Leave it up to the user!

Asked by SgrB2 2 months ago

Answered by watt 2 months ago

  • Solved

AD Blocker Message

Firefox Browser uprated to 92.0 today. Previously whilst browsing Ad's were showing; today I have no Ad's displayed but have not enabled an Ad Blocker on Firefox. A site … (read more)

Firefox Browser uprated to 92.0 today. Previously whilst browsing Ad's were showing; today I have no Ad's displayed but have not enabled an Ad Blocker on Firefox. A site I use extensively cannot now be properly viewed; I get a message to turn off Ad Blocker. I have set Enhanced Tracking Protection to 'Off' but am still unable to obtain full functionality, I am using standard Firefox Privacy settings otherwise. I am able to browse the site properly using MS Edge. I have deliberately refrained from using any AD Blocking on my part so as to ensure the site in question can be properly viewed. The only Firefox extension being used is Kaspersky Protection; I get the turn off Ad Blocker message both when Kaspersky Protection is on or off.

Asked by ericbates 2 months ago

Answered by cor-el 2 months ago

  • Solved

Lost Bookmarks in Firefox

In trying to fix a Mozilla VPN problem, I uninstalled and reinstalled Firefox as directed by VPN support. Now Firefox has lost its bookmarks. Can they be recovered? If… (read more)

In trying to fix a Mozilla VPN problem, I uninstalled and reinstalled Firefox as directed by VPN support. Now Firefox has lost its bookmarks. Can they be recovered? If so, how?

Asked by rabbit 2 months ago

Answered by FredMcD 2 months ago

  • Solved

"Custom" Print Option No Longer Works

FF has been my default for decades primarily because of superior print options. I use Custom Print option to print out pages in larger front, but this no longer seems to … (read more)

FF has been my default for decades primarily because of superior print options. I use Custom Print option to print out pages in larger front, but this no longer seems to work in 92.01. At say 115 custom I lose text to right and bottom of page (both in preview and print to PDF).

Asked by rrichard 2 months ago

Answered by jscher2000 2 weeks ago

  • Solved

Cached web content grows in size when computer turned off

Before I close the Firefox browser i go to Settings>Clear Data> Cookies & Site Data>Cached Web Content. I clear all and the Cached Web Content is lowered to … (read more)

Before I close the Firefox browser i go to Settings>Clear Data> Cookies & Site Data>Cached Web Content. I clear all and the Cached Web Content is lowered to 45kb. History is deleted. There is nothing in Manage Data or Manage Exceptions. The computer is turned off. A day later the computer is turned on and Cached Web Content is 2Mb.

Windows Defender anti-virus malware scan and full scan have been run. The computer is up to date, Win 10 Home, version 21H1, OS build 19043.1237.

Any idea what is causing Cached Web Content to grow from 45kb to 2 Mb when the computer is turned off?

Asked by lee37 2 months ago

Answered by jscher2000 2 months ago

  • Solved

Firefox freezes trying to install Thunderbird

Brand new windows 10 laptop. Installed Firefox just fine. I downloaded the Thunderbird exe install file OK. When I try to execute it, Firefox freezes. Tried about 10 … (read more)

Brand new windows 10 laptop. Installed Firefox just fine. I downloaded the Thunderbird exe install file OK. When I try to execute it, Firefox freezes. Tried about 10 times. i tried several different exe files. Any suggestions?

Asked by jmlandt 2 months ago

Answered by FredMcD 2 months ago

  • Solved

Minimize, Maximize, and Close buttons invisible after latest update

After the most recent update, currently on 92.0, the Minimize, Maximize, and Close buttons are invisible. They are still there and I can get the tool-tip if I hover over… (read more)

After the most recent update, currently on 92.0, the Minimize, Maximize, and Close buttons are invisible. They are still there and I can get the tool-tip if I hover over them with the mouse, but visually they are completely gone.

Any ideas how to fix this?

Thanks in advance!

Asked by knight_magnus 2 months ago

Answered by AliceWyman 2 months ago

  • Solved

Firefox 92.0.1 (64-bit) for Windows does not work on www.t-mobile.com

I just moved to T-Mobile and when accessing this site, clicking on the login button takes several minutes to get to the login screen. After entering the username, it tak… (read more)

I just moved to T-Mobile and when accessing this site, clicking on the login button takes several minutes to get to the login screen. After entering the username, it takes several more minutes to get to the password screen, after which it takes additional minutes for the following error message to be displayed.

             Looks like we got our wires crossed.
             We weren’t able to process your request at this time. Please try again later.

My Chrome and Edge browsers on Windows handle this site fine, as does Firefox on an M1 Mac running Big Sur, and safari on my iPhone - this is the only browser/OS setup that fails. I have cleared caches and cookies but nothing resolves this issue.

I would like to continue using Firefox but need to access this site. Any suggestions would be greatly appreciated!

Thanks and regards,

Howard

Asked by hij2001 1 month ago

Answered by hij2001 1 month ago

  • Solved

Hmm. We're having trouble finding that site

Ever since I started using Firefox which was months ago, I've been getting this "Hmm. We're having trouble finding that site" page multiple times a day when opening links… (read more)

Ever since I started using Firefox which was months ago, I've been getting this "Hmm. We're having trouble finding that site" page multiple times a day when opening links to various websites. Refreshing the page makes it load correctly. I've tried troubleshooting this in the past but didn't spend too much effort, but enough is enough. Things I have tried:

  • Disabling all extensions
  • Disabling hardware acceleration
  • I am using the default theme so there's nothing to disable there
  • Clearing the cache
  • Checking my internet connection (I'm connected and everything else works)
  • Flushing my DNS
  • Resetting Windows, which included reinstalling Firefox (I did this to fix something else, but still)
  • Disabling IPv6 and DNS prefetching
  • I am not using a Proxy

I feel like I've tried everything. What else can I do?

Asked by ederyaviv 1 month ago

Answered by ederyaviv 1 month ago

  • Locked

Why, why, why do the devs keep pushing asthetic design changes that user obviouslly relly don't want? You got $450 million from Google, so maybe you're doing it on purpose to drive FF users away.

Remember when FF had over 25% market share? And now you're at less than 3.5%. That's because you keep messing with the FF interface. Take for example you're unwanted … (read more)

Remember when FF had over 25% market share? And now you're at less than 3.5%. That's because you keep messing with the FF interface. Take for example you're unwanted chunky new double spaced menus and bookmarks. Everybody hates them. You know that. Why not listen to the last of the FF users?

Why not give use end-users a voice in how Firefox looks? Let us OPT OUT of cosmetic design changes. I've never been asked my opinion in a survey and you killed-off the FF feed back feature. Why? Because too many people don't like what your doing? Since Google essentially owns you now, are trying to kill off FF for them? Because you're doing a great job of it!

Asked by dougmarkell 2 months ago

Last reply by Seburo 2 months ago

  • Solved

Bookmarks CSS

Why are vertical spaces different in my bookmarks from my personal bar, the lateral panel and the library window ? How to fix it, as I want everything same ? I'm unable t… (read more)

Why are vertical spaces different in my bookmarks from my personal bar, the lateral panel and the library window ? How to fix it, as I want everything same ? I'm unable to take a capture of my personal bar where vertical spaces are bigger than elsewhere.

Asked by api16 2 months ago

Answered by api16 2 months ago