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Recent T-Bird Mail Update 78.0.1 (32-bit) Program acting Strangely

Hello Support, I notice today when I updated Thunderbird program to new version 78.0.1 it started acting strangely, slowing down, not retrieving emails for specified fold… (read more)

Hello Support, I notice today when I updated Thunderbird program to new version 78.0.1 it started acting strangely, slowing down, not retrieving emails for specified folders, all folders change color to light gray, filters that were created are not responding I surely don't want go back and create them all over again. It has crashed on me several times so far, emails going straight to inbox when it works and not to their folders. Again, very, very slow... I'm using Lenova Computer with windows 10.

Thanks for your time,

Long time user and Donator, David

Asked by Dave 5 days ago

Last reply by Dave 2 days ago

Firefox can't update!

Hello, this is getting annoying, i already reinstalled Firefox and again i get this message in top right corner: "Firefox can't update". I have checked in setting: automa… (read more)

Hello, this is getting annoying, i already reinstalled Firefox and again i get this message in top right corner: "Firefox can't update". I have checked in setting: automatically install updates. However i disabled background service. I don't want to use it. And automatic updates are still enabled, so there shouldn't be reason for it - to not work. Thanks for answer.

Asked by empleat 3 weeks ago

Last reply by empleat 1 day ago

Firefox won't Download files ?

Hi - I'm having an issue with Firefox, well its been ongoing for some weeks but just getting around to it.. My problem is that Firefow will not download files. I have tri… (read more)

Hi - I'm having an issue with Firefox, well its been ongoing for some weeks but just getting around to it..

My problem is that Firefow will not download files. I have tried the trouble shooting steps and its not a firewall issue because my other browsers will download - as a developer I have all the major browsers installed.

Also I changed the settings to have Firefox request the download folder for each downlod - but it doesn't. Anyway I am about to reinstall will post back then.

Maybe should have done that first.

C.

Asked by info2897 1 week ago

Last reply by info2897 4 days ago

Can't restore backed up profile

I have Windows 10, version 1903. I recently backed up my Mozilla Roaming and Local profiles to an external drive before replacing the hard drive in my laptop. I also sepa… (read more)

I have Windows 10, version 1903. I recently backed up my Mozilla Roaming and Local profiles to an external drive before replacing the hard drive in my laptop. I also separately made a backup of my bookmarks. After replacing my hard drive with a new one, I restored an earlier image file of my computer in order to put back all my data onto the new drive.

Then I did a Fresh Start, effectively doing a new install of Windows 10 (v.1903).

(As far as I can tell, my old Firefox data was deleted during the Fresh Start reinstall.)

I now did a new install of Firefox onto my computer. After I opened it I synced and it seems that all my bookmarks, etc came back. The only two problems: 1) All my hundreds of bookmark favicons had been replaced with a generic globe. 2) My last session (which had scores of tabs), was not restored. So I tried copying and pasting the saved profiles back into the new Mozilla Roaming and Local profiles, but I can't get Firefox to access them. Instead, it only accesses the new profile. I did an uninstall and tried it again, but all I ended up doing is creating another new profile. Now when I go to About:Profiles (see image), the default-release and default profiles listed don't seem to exist anymore (they aren't loadable, and they can't be found using the filepath noted there), and the actual backup profiles that I copied from my portable drive into Mozilla and that I actually see in File Explorer, doesn't show up as a profile choice. How can I restore my old backed up profile, and will that solve my missing favicons problem?

Asked by blue_sky 4 days ago

Last reply by blue_sky 14 hours ago

Thunderbird 78.1.0 Won't Sync With Comcast E-Mail.

Thunderbird version 78.1.0 won't sync at all. Error message: "Unable to log in at server. Probably wrong configuration, user name, or password." I KNOW my user name and p… (read more)

Thunderbird version 78.1.0 won't sync at all. Error message: "Unable to log in at server. Probably wrong configuration, user name, or password." I KNOW my user name and password are correct. I didn't make stupid upper case/lower case or spelling errors with my user name or password and they work just fine with Comcast web based e-mail. First, I used Thunderbird automatic configuration without success. Then I got server settings from Comcast and CAREFULLY did Thunderbird manual configuration several times but got the same error each time. I even contacted Comcast for technical assistance several times, but they were useless idiots, as usual. I also tried uninstalling and reinstalling Thunderbird, but that also didn't help. I'm running Windows 10 with the latest updates installed.

Asked by chrisberthiaume 1 day ago

Last reply by chrisberthiaume 19 hours ago

importing contacts into thunderbird from vcf file with 2 email addresses

I have created a .vcf file from windows live mail. A number of my contacts have 2 email addresses listed on the .vcf file as; EMAIL;PREF;INTERNET:xxxxx@gmail.com EMAIL;IN… (read more)

I have created a .vcf file from windows live mail. A number of my contacts have 2 email addresses listed on the .vcf file as; EMAIL;PREF;INTERNET:xxxxx@gmail.com EMAIL;INTERNET:xxxxx@yyy.com

When I import the file into Thunderbird (68.11.0) only the first email address appears. Why doesn't the second email address go into 'Additional email'? I would appreciate any advice/help on how to get both addresses into Thunderbird address book.

Asked by beachgrob 1 day ago

Last reply by beachgrob 1 day ago

Some downloads not working.

I normally keep five tabs open on task bar. Without warning three programs will no longer load. One is my homepage. They load fine on Chrome but I would prefer to keep us… (read more)

I normally keep five tabs open on task bar. Without warning three programs will no longer load. One is my homepage. They load fine on Chrome but I would prefer to keep using them on Firefox. Any ideas welcome.

Asked by Magnus21 23 hours ago

Last reply by Magnus21 20 hours ago

MigratingThunderbird email data from old drive to new drive

SITUATION: Last night my old 32-bit processor was replaced with a 64-bit processor, a 250 Gbyte SSD was installed, and a new Windows 10 operating system was installed. My… (read more)

SITUATION: Last night my old 32-bit processor was replaced with a 64-bit processor, a 250 Gbyte SSD was installed, and a new Windows 10 operating system was installed. My old drive C became drive D. After the nice computer tech left at 9 pm, I downloaded and installed application software that I need for my work, including Thunderbird. This morning I connected Thunderbird to my gmail account and local ISP email account (to check for urgent messages). I have reviewed the procedures for transferring Thunderbird data (Profiles, Roaming, etc.) and have saved my current data in a temporary location for safety. My old Thunderbird data included archived messages going back about 20 years as well as address books containing important contacts on six continents.

PROBLEM: I cannot find my old Thunderbird data on the old drive C/new drive D. I have searched the drive for folder names including Thunderbird or Profiles (50+ such folders) or Roaming without success.

QUESTION: How might I find the old Thunderbird data (with important messages to me before 7 pm yesterday evening)?

Asked by bill154 6 days ago

Last reply by bill154 6 days ago

Importing contacts

Trying to import contacts from gmail. Saved them as "Microsoft Excel Comma Separated Values File," which shows up as .csv. Imported them into Thunderbird. Nothing shows u… (read more)

Trying to import contacts from gmail. Saved them as "Microsoft Excel Comma Separated Values File," which shows up as .csv. Imported them into Thunderbird. Nothing shows up in the address book except the icons, but if you click on a blank line, the addresses are there. I am stuck! Can someone help? Thx! Matt

Asked by Opticist 2 days ago

Last reply by Opticist 2 days ago

Multiple Mailboxes

Installed Thunderbird on a new computer. 1. First I transfered Thunderbird's profile to it's default location in Win 10 2.Then I installed Thunderbird V78.01 3. When I s… (read more)

Installed Thunderbird on a new computer.

1. First I transfered Thunderbird's profile to it's default location in Win 10 2.Then I installed Thunderbird V78.01 3. When I started Thunderbird up everything was there but in the "INBOX" the program created 1,099 sub folders named "Inbox- 1 -Dale to Inbox-1099 - Dale" 4. I have on transfered Thunderbird profile a couple of times over the years and they were a 100%. 5. So I have no idea what happened here, does anyone have any idea's? 6. See attached picture. 7. Thanks in advance Dale

Asked by d1kendall 5 days ago

Last reply by d1kendall 5 days ago

Media Feature Pack

It keeps asking me for the Media Feature Pack. I install it but it still pop-up a requirement to install the Media Feature Pack. I use Firefox 79. It never were a problem… (read more)

It keeps asking me for the Media Feature Pack. I install it but it still pop-up a requirement to install the Media Feature Pack. I use Firefox 79. It never were a problem with Firefox 78.

What's wrong?

Asked by klappa 5 hours ago

...initial installation of Firefox...

Hello everyone, I just bought a Macbook Air and want to use Firefox. Pardon my ignorance, I am not tech savvy, for I've a basic question. I started to install Firefox by… (read more)

Hello everyone,

 I just bought a Macbook Air and want to use Firefox. Pardon my ignorance, I am not tech savvy, for I've a basic question. I started to install Firefox by clicking on the download button but the following message popped up: 

"Do you want to allow downloads on 'www.mozilla.org'? You can change which websites can download files in website preferences."

 I do not know what is right: to click on "cancel" or "allow" to proceed? I haven't a clue what is the right choice. I am not going to do anything beyond the basic, everyday stuff on my laptop, just want to make the smart choice to begin with, keepin' it simple. Thanks everyone!

Asked by josh360guy 2 hours ago

Why make Firefox unusable once an update is done in the background?

This one thing makes we simply switch to a different browser. Firefox, downloads and installs updates in the background. OK. It needs a browser restart to be able to setu… (read more)

This one thing makes we simply switch to a different browser. Firefox, downloads and installs updates in the background. OK. It needs a browser restart to be able to setup the update. Not great but OK. But suddenly it would completely disable the user from not using the browser until an update is performed (See Image). But why? Not OK!

I am totally fine with the browser needing a restart to finish update. But why wouldn't Firefox not let me decide when I want that. Until I am ready let me use the browser. I really wish they don't freeze the browser like that.

Is there someone looking to address this issue in a future version? Is this only happening to me?

Asked by DrSpill 3 days ago

can't use netflix, spotify etc after Firefox update

Hi, Yesterday I installed a new version of Firefox. And after that I can't run Netflix, Spotify and Viaplay. I can log in but when I want to start a movie or play some mu… (read more)

Hi, Yesterday I installed a new version of Firefox. And after that I can't run Netflix, Spotify and Viaplay. I can log in but when I want to start a movie or play some music it says that Firefox is installing components to play sound and video - but nothing happens. I have been using Firefox for many years and the programs have always worked - until yesterday after I installed the new version. I'm on a PC using windows. Any tips on how to proceed?

Asked by martin156 3 days ago

Thunderbird gmail IMAP setup - Unable to log in at server. Probably wrong configuration [...]

Hi, I am trying to setup thunderbird to work with my gmail account. When using the auto configurator or even setting up the account manually I get the following error: "U… (read more)

Hi,

I am trying to setup thunderbird to work with my gmail account. When using the auto configurator or even setting up the account manually I get the following error:

"Unable to log in at server. Probably wrong configuration, username or password"

Things tried so far : - checked that IMAP and POP3 are both enabled in the gmail settings - allowed unsafe apps in the gmail settings - tried all possible port number / authentification methods configuration (oauth2, normal password, encrypted password...) - allowed the device in google settings - tried another third party email client (K-9 mail for android) which does successfully access the gmail emails. - tried setting up a different email adress from a different provider with thunderbird, which also works

Operating system is Windows 10 Home 2004, thunderbird version 78.0.1

Please help me!

Asked by GS 4 days ago