Showing questions tagged: Show all questions
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saved messages unreadable on new Win10 PC

Local Folders now just show impab-1mab, etc rather than subdirectory names. All messages in Local Folders unreadable. I tried deleting .msf files & rebuilding, but n… (read more)

Local Folders now just show impab-1mab, etc rather than subdirectory names. All messages in Local Folders unreadable. I tried deleting .msf files & rebuilding, but no help.

Running POP3, T'Bird 59.0b1 (32-bit)

Asked by theHook 2 years ago

Answered by Toad-Hall 2 years ago

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Why do I get a pop-up warning, "Thunderbird can't update to the latest version"?

This is a newer, better version of a question that I previously bungled badly. As of this morning, I was running TB 68.1.0 (32-bit) on Windows 10 Pro (10.0.18362). Every … (read more)

This is a newer, better version of a question that I previously bungled badly. As of this morning, I was running TB 68.1.0 (32-bit) on Windows 10 Pro (10.0.18362). Every day or two, I was getting a pop-up window warning me that TB couldn't update to the latest version and I needed to download a "fresh copy". This warning had a whiff of strangeness about it, so rather than using the link provided, I downloaded the latest version from the Mozilla site and installed it. Even though I'm now at the latest version on the release channel, I'm still getting the same warning, (see attached screenshot). Is this a legitimate warning coming from TB? If so, what do I need to do to dismiss it?

Asked by wbforbestx 1 year ago

Last reply by D-M Outlook 10 months ago

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why does firefox keep downgrading

I upgraded to v 47.0.2. Verified that I was now on the correct version. Later, It says that there is an update available, and it is v 47.0.2. I check and I'm on v 45.0.1.… (read more)

I upgraded to v 47.0.2. Verified that I was now on the correct version. Later, It says that there is an update available, and it is v 47.0.2. I check and I'm on v 45.0.1.

This has happened a few times now. At first I thought, I thought I did that, must have been confused. Then, must have been on the other machine.

Now, I'm very sure that I was on v 47.0.2 yesterday. Today It says I'm on v 45.0.1 again. This time it was immediately after FF crashed. I can't verify that was true the other times.

Asked by bwhite 4 years ago

Answered by bwhite 3 years ago

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1. Thunderbird 68.1 is empty after update. 2. Unable to open Troubleshooting and Options 3. Keeps updating after reinstalling older version

Thunderbird performed an automatic update to 68.1 from 60.9 today. Upon restart of the program, TB came up in 68.1 with empty fields. No mailboxes. Won't start Options. C… (read more)

Thunderbird performed an automatic update to 68.1 from 60.9 today. Upon restart of the program, TB came up in 68.1 with empty fields. No mailboxes. Won't start Options. Can't start Troubleshooter. Everything from 60.9 is gone, and I can't figure out how to bring it all back in 68. I can uninstall 68 and reinstall 60, and everything goes back to normal, but then the automatic update cycle starts again. Please help!

Asked by horseybob 1 year ago

Answered by Matt 1 year ago

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How do I install version 28 over 29?

I want to return to version 28. Version 29's interface is hideous. I installed the add-on which supposedly makes it look like version 28, but it doesn't. I have downloa… (read more)

I want to return to version 28. Version 29's interface is hideous. I installed the add-on which supposedly makes it look like version 28, but it doesn't.

I have downloaded version 28. All I need to know is: Do I uninstall version 29 before installing version 28, or can I install version 28 over version 29 without uninstalling it first? I want to keep all my bookmarks.

I have already turned off automatic updates.

Asked by Purebeads 6 years ago

Answered by Purebeads 6 years ago

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Updating yahoo mail account

I got a message from yahoo mail saying they will no longer support current sign in methods. They give instructions for how to update thunderbird for the new settings, whi… (read more)

I got a message from yahoo mail saying they will no longer support current sign in methods. They give instructions for how to update thunderbird for the new settings, which basically involves deleting the old yahoo account and setting up a new one. Following those instructions results in all of my mailboxes and messages being deleted -- what a brilliant solution! I have years of messages I don't want to lose. Fortunately I had a backup of my .thunderbird directory (this is Linux, thunderbird v. 68.11.0)

See here for how NOT to do this "upgrade": https://help.yahoo.com/kb/new-mail-for-desktop/SLN27791.html?impressions=true Don't follow those instructions or you will lose all of your messages and mailboxes.

So, is there a way I can delete and re-install the account settings using the automatic features yahoo wants, without losing everything?

Asked by doctordruidphd 3 months ago

Answered by Toad-Hall 3 months ago

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pc mover firefox migrate

I have used pc mover to migrate my pc. when i luanched firefox my bookmarks were there but there was no pictures of the bookmark icons, only aftar clicking on the bookmar… (read more)

I have used pc mover to migrate my pc. when i luanched firefox my bookmarks were there but there was no pictures of the bookmark icons, only aftar clicking on the bookmark and refreshing did the image come.passwords and seached text are there too.Should i assume the profile was loaded correctly and the data is there.

Asked by nasaqww 6 years ago

Last reply by guigs 6 years ago

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Downloads window not showing

For the last few days my Firefox does not display the downloads window. I have tried to follow the suggestion set out in Firefox Help ie Tools --> Options --> Gene… (read more)

For the last few days my Firefox does not display the downloads window. I have tried to follow the suggestion set out in Firefox Help ie Tools --> Options --> General

But my General Tab doesn't show under Downloads the option to check the box "Show the Downloads window when downloading a file". Under Downloads, the only option shows "save files to Downloads" and "Always ask me where to save files".

Any suggestions on how I can get to --> Downloads the option to check the box "Show the Downloads window when downloading a file".

Thank you in anticipation

Asked by P1234 7 years ago

Answered by cor-el 7 years ago

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Lost address book

Here's what I did: - Copied the <Thunderbird/Profiles> folder - Uninstalled Thunderbird 60 - Installed Thunderbird 68 - Copied <Profiles> folder into new copy… (read more)

Here's what I did: - Copied the <Thunderbird/Profiles> folder - Uninstalled Thunderbird 60 - Installed Thunderbird 68 - Copied <Profiles> folder into new copy of Thunderbird - There was no Address Book, completely blank.

How do I get my Address Book back?

I have an Aug copy of <Profiles> that might have the Address Book in it but it will not have all E-mails. What files, exactly, would I need to copy from the Aug Profile to the new copy of Thunderbird to get my Address Book back (if that is possible)?

Any and all help is appreciated. I REALLY do not want to reconstruct my Address Book, it have 700+ addresses...

MilusC

Asked by MilusC 1 year ago

Last reply by Buster 9 months ago

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unsolved & unanswered still: we all need the full steps of how to transfer an old profile into a new profile so that we have two profiles

we all need the full steps of how to transfer an old profile into a new profile so that we have two profiles two profiles: 1. the current default one 2. and the old profi… (read more)

we all need the full steps of how to transfer an old profile into a new profile so that we have two profiles

two profiles:

1. the current default one

2. and the old profile that has been transferred into the new profile

only comment with the steps very very clearly


---

old profile is firefox dev edition if that matters

good steps would have already included info on if that mattered or not anyway



old version:

could you please list the steps that are needed to create a new profile, and what folder in win10 would that profile be in?

a new profile in addition to the current one

for win10

i'd like to transfer/move a profile i had into the 'new profile' created

need the steps please

Asked by helpwitfirefoxstuff 2 years ago

Last reply by user633449 2 years ago

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installing flash player

Every time I install adobe flash player, it says it was successively installed. But, when I go to try and use it for a music video, it says the video needs for me to inst… (read more)

Every time I install adobe flash player, it says it was successively installed. But, when I go to try and use it for a music video, it says the video needs for me to install flash player. I've installed flash player multiple times, to no avail. I keep getting the message, I need to install flash player, even though I installed it, and adobe said it was installed successively. What in the world gives??? Can you help? Thank you.

Asked by sciencemagic 7 years ago

Answered by jscher2000 7 years ago

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Headers only downloadable, cannot download rest of message

The headers on email messages are downloaded, but when I try clicking on "Download the rest of the message", nothing happens. Accordingly, I am unable to download the bul… (read more)

The headers on email messages are downloaded, but when I try clicking on "Download the rest of the message", nothing happens. Accordingly, I am unable to download the bulk of the message or its attachments. Thanks Daniel

Asked by Daniel777 3 years ago

Answered by Wayne Mery 3 years ago

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moving my profile

I had to do a reset of windows 10 and as a result lost Thunderbird. I have retrieved my Thunderbird profile from "windows.old" and it is now saved on my laptop as well … (read more)

I had to do a reset of windows 10 and as a result lost Thunderbird. I have retrieved my Thunderbird profile from "windows.old" and it is now saved on my laptop as well as on a USB stick. I have downloaded Thunderbird again and run it opening the show folder which opens a "current" profile. I have then copied and pasted my "old" profile into the current one. It runs through the process of replacing files etc. all of which seems fine but when I open Thunderbird again none of my information is there. Everything I read on this subject is years old. Is there an up to date process for doing this. Any help appreciated as a lot of information is lost.

Asked by whitewash 2 years ago

Last reply by whitewash 2 years ago

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How to cancel Sky email so as to setup Thunderbird.

Some 2-3 years ago I switched ISP from Sky to Plusnet, but my wife did nothing and continued to use Sky email, and somehow it still worked. Last week her PC was infected … (read more)

Some 2-3 years ago I switched ISP from Sky to Plusnet, but my wife did nothing and continued to use Sky email, and somehow it still worked.

Last week her PC was infected with the new Locky ransomware, attempts to remove the encryption proving fruitless, it was necessary to wipe the disc and restore a 2 month old image.

Everything else is now OK, she still receives email from Sky, BUT IS UNABLE TO SEND MAIL as she has no idea of her password – the couple she uses on sites that are not security risks do not work. I am no longer a customer of Sky for TV or email, and Sky mail now goes through Yahoo, who do not offer support.

So I set her up on my Plusnet account, in accordance with the instructions on their site, but at the end it asks for her Sky password. Stalemate.

I phoned Plusnet support again and was told it would be necessary to cancel the Sky account on Thunderbird, but as they do not support TB, could not tell me how to do so.

Unless somebody here knows how to cancel the Sky mail without knowing user name or password, it looks as though she’ll have to make do with the inconvenience of web mail.

Asked by georgelee3 4 years ago

Answered by Zenos 4 years ago

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Update to 52.5.2 (64-bit) RUINED my settings (addons don't work) How do I Revert to 52.1.1.1

There really needs to be a "revert to my previous version" button. This sucks; I'm going to have to do a lot of work to get it working again. I cannot read the INBOX i… (read more)

There really needs to be a "revert to my previous version" button. This sucks; I'm going to have to do a lot of work to get it working again.

I cannot read the INBOX index because the font in the application windows is miniscule. A capital letter is 2mm high on my 17" screen. No human being can read lettering this small !!!

The addon list under Extensions does not indicate that any have been disabled. I think that I need "No Small Text" and "Theme Font & Size Changer" to become operational.

OR it might be that long ago I changed something in about:config but I'm not a programmer; I don't remember this stuff.

How do I revert to 52.1.1.1 (64 bit, I think) ???

Asked by VerizonSucks 2 years ago

Last reply by Zenos 2 years ago

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Tbird says its up-to-date but keeps asking me to update?

I use Windows 10 Pro and Tbird ver. 68.1.0 (64-bit). Help> About Tbird says I'm up to date yet every morning I get a small window that asks me if I would like to up… (read more)

I use Windows 10 Pro and Tbird ver. 68.1.0 (64-bit). Help> About Tbird says I'm up to date yet every morning I get a small window that asks me if I would like to update Tbird. Why is this if I'm up-to-date? Second, I tried the update and the update opened as a new install w/o incorporating anything such as my existing sent messages, trash, contacts and most importantly my local folders. How best to handle this if in fact it really is a update?

Thanks.

Asked by TheBaron 1 year ago

Answered by christ1 1 year ago

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Update Thunderbird and lost 11 out of 13 add ons

Hello I updated from version 60.? to 68.2 tonight and 11 out of my 13 add ons no longer work (legacies) I've said it before but TB updates are getting to be as problemati… (read more)

Hello

I updated from version 60.? to 68.2 tonight and 11 out of my 13 add ons no longer work (legacies)

I've said it before but TB updates are getting to be as problematic as Window updates.

Don't the idiot developers understand why this is not acceptable? I can barely use Thunderbird tonight.

TB may be free but I make voluntary contributions to Mozilla but not for this shit.

Continue like this and very few people will bother to write add-ons for TB and very few people will bother to install them either.

TB say that updates have improvements but it's one step forward and 11 steps back tonight for me.

Can a volunteer answer this please and pass it on to development?

Thanks

Asked by SafeTex 1 year ago

Last reply by sjmanning 8 months ago

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Home Content options missing after update to 61.0

After updating to 61.0 (64 bit) my Home Content options disappeared, leaving a blank page when opening new tabs. From research, I see there should be a Firefox Home Conte… (read more)

After updating to 61.0 (64 bit) my Home Content options disappeared, leaving a blank page when opening new tabs. From research, I see there should be a Firefox Home Content section in about:preferences#home . Mine has no Firefox Home Content options listed, just options for New Windows and Tabs (see screenshot). I have tried disabling all addons and closing/reopening Firefox but it made no difference.

How do I get my Home Content options back?

I would like to be able to have web search in the home page (not the address bar) and my top sites pinnable there, like it was before the 61.0 update, instead of the blank home page I am now seeing when opening new tabs.

Asked by mozillification 2 years ago

Answered by philipp 2 years ago

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When i send an email in mail merge it is going into the templates section and not in the sent section

When i send an email with mail merge it is going into the templates section and not in the sent section and i am not receiving the emails. Im pulling it through from a cs… (read more)

When i send an email with mail merge it is going into the templates section and not in the sent section and i am not receiving the emails. Im pulling it through from a csv file with just an email column. What is going on? Thanks in Advance.

Asked by simonapprovedvitamins 2 years ago

Answered by Toad-Hall 2 years ago

Un-archiving emails

Hello all! Hopefully one of you genius gurus can help. On advice from GoDaddy (insert eyeroll), I downloaded Thunderbird as their only solution to be able to do a backup … (read more)

Hello all! Hopefully one of you genius gurus can help. On advice from GoDaddy (insert eyeroll), I downloaded Thunderbird as their only solution to be able to do a backup without Outlook. Their instructions were quite vague, however, and I wound up creating an archive of the last 13+ years of emails instead of a backup. But now NOTHING shows in the Archive folders in the left menu, although thankfully I was able to find what looks like might be something in the Profiles folder so I'm not completely panicking.

Any chance there's a way to "undo" the archive and restore everything back? I did try "undo", for the record, holding my breath and crossing my fingers in a Hail Mary fashion (after hours of watching it all unfurl) to no avail.

Asked by jen7 5 months ago

Last reply by jen7 4 months ago