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Firefox crashing on startup

Hi, My Firefox app has been refusing to startup since yesterday, just crashing every time it attempts to start. I assume it's because I have an exorbitant amount of tabs… (read more)

Hi,

My Firefox app has been refusing to startup since yesterday, just crashing every time it attempts to start. I assume it's because I have an exorbitant amount of tabs open, but I'm not 100% sure. I tried refreshing Firefox, but the problem is that attempting to refresh loses all my tabs with no way of getting them back. I've tried refreshing previously, and afterwards I would get the option to choose which tabs/windows I would like to restore, but now I'm not getting that option so I'm forced to see if there's any other solutions. I haven't lost any of my previous data after trying to refresh once, since it's saved in the profile in the "Old Firefox Data" folder, but I just want to see if there's any solution that won't require me to start fresh.

I've submitted a crash report through Firefox, the report ID is: bp-dd3d8911-2bc3-4471-a0b3-1f1a60220404

Please let me know if you can help or if there's any other information you need. Thank you!

Asked by vaheabgaryan 4 months ago

Last reply by FredMcD 4 months ago

Hulu & YouTube

Crash? My Windows 10 tablet pro pop-up keyboard stops working for Hulu & YouTube so far. That's the main ones I'm on for that device. It won't keep popping up for me.… (read more)

Crash? My Windows 10 tablet pro pop-up keyboard stops working for Hulu & YouTube so far. That's the main ones I'm on for that device. It won't keep popping up for me. Is there a way to be sure that Firefox messages always get to my main email? I want to be sure to get a notification, once someone can reply.

Asked by justinomarsmith 3 months ago

Last reply by FredMcD 3 months ago

Dark mode

My dark mode keeps switching back to light. And I’m not talking about pages that are white regardless. I’m referring to pages like my home page. I keep it set on dark mod… (read more)

My dark mode keeps switching back to light. And I’m not talking about pages that are white regardless. I’m referring to pages like my home page. I keep it set on dark mode all the time. And I keep have to switch from dark to light over and over again to fix it to fix other pages that are normally dark.

Asked by Brian Davis 3 months ago

Last reply by megamorphg 1 month ago

  • Archived

Firefox crashing and unable to open start menu

Hi there, Firefox suddenly crashed on my laptop earlier today, I sent an error report and tried to reopen Firefox but it crashed again straight away. When I try to open t… (read more)

Hi there,

Firefox suddenly crashed on my laptop earlier today, I sent an error report and tried to reopen Firefox but it crashed again straight away. When I try to open the Start menu it does not respond, same with when I try to open Microsoft Edge. If I try to open Settings the box will open but then immediately crash. I can open Documents, File Explorer, Word and Acrobat, they seem to be unaffected. I have tried turning off and on and restarting with no success. I can open Firefox in safe mode but if I then try to open a new page it crashes. I've run a Norton check and no viruses were detected.

I followed the instructions for finding submitted Crash Reports and the Crash ID is bp-a4997142-2eba-4cbd-ba43-b64f80200907.

I was just using the laptop for work using sites I commonly use. I did download a new version of iTunes and iCloud this morning, not sure if this would have affected it.

I'd be grateful if anyone can help me or provide any advice.

Thanks

Asked by alana.okane 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox crashes all the time - tried refresh, safe mode, disabling hw acceleration. Reinstalled multiple times including earlier version.

Have tried just about everything (i think) as i have read in the other support posts. When i boot my computer and try firefox, it loads for a second and then crashes ask… (read more)

Have tried just about everything (i think) as i have read in the other support posts. When i boot my computer and try firefox, it loads for a second and then crashes asking to send the crash report and to restore the tab. I click yes and it crashes again with the same window. Sometimes if i reboot it all of a sudden works. But literally everyday when i log on for the first time it crashes, then i reboot and sometimes it crashes, and then sometimes on the second reboot it just works somehow. I have tried installing earlier versions, refreshing firefox, starting in safe mode etc.

Here are a few of the crash IDs that were submitted successfully (others failed to submit). Thanks for your help.

bp-184c9810-753f-4c95-8ab9-7bdbf0201123 bp-9dd6128c-efde-48d2-8a60-cca8b0201123 bp-838ee5a6-c78d-441d-a830-78be20201123 bp-cad59347-bdef-48a8-9965-742960201123

Asked by dan.kline 1 year ago

Last reply by FredMcD 1 year ago

App keeps crashing when I first open it

EVERY time I open the app to search something or navigate to a website, without fail, it crashes after about 3 seconds. When I reopen it, it works completely fine, but if… (read more)

EVERY time I open the app to search something or navigate to a website, without fail, it crashes after about 3 seconds. When I reopen it, it works completely fine, but if I switch to a different app and return, the process repeats.

Asked by Vespirey 1 month ago

Last reply by notice2 3 weeks ago

Cannot access websites

I keep getting the error NS_ERROR_NET_INADEQUATE_SECURITY for www.theautismhelpernetwork.com This is a website that works on every other browser and I had no problem usin… (read more)

I keep getting the error NS_ERROR_NET_INADEQUATE_SECURITY for www.theautismhelpernetwork.com

This is a website that works on every other browser and I had no problem using last year using firefox. At some point one of the updates (likely in 2022) has produced this error.

How can I fix this to access the website?

Asked by msfeeney2 1 month ago

Last reply by jscher2000 - Support Volunteer 4 weeks ago

  • Archived

Crashing..

Hi. Firefox browser crashing and taking my computer down :-( On my privet computer (Win7) can i see when i open up the firefox sitting, the ram of the computer going from… (read more)

Hi. Firefox browser crashing and taking my computer down :-( On my privet computer (Win7) can i see when i open up the firefox sitting, the ram of the computer going from less than 50% up to 99% (12GB-Ram) used. I can not see what here on my working (Win10) computer, but same problem..

In general i like firefox, but this kind of problem, that the Firefox taking my computer down, i can't live with.

What will i do?

Best regards. Peter Duer

Asked by pd13 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

firefor homepage is not effective

when i open about:support, i find "MOZ_CRASHREPORTER_RESTART_ARG_1 http://bao7.gndh333.top"。this make that when i open the firefox, it will open http://bao7.gndh333.top … (read more)

when i open about:support, i find "MOZ_CRASHREPORTER_RESTART_ARG_1 http://bao7.gndh333.top"。this make that when i open the firefox, it will open http://bao7.gndh333.top as the Homepage ,how to delete that?

Asked by gejikun 1 year ago

Last reply by 1912371473 1 year ago

  • Archived

Browser crashes at startup

I brought a new system with latest OS Big Sur, I'm using Firefox v49.1 (required version) for my official purpose. So I installed this version in my Mac and it works smoo… (read more)

I brought a new system with latest OS Big Sur, I'm using Firefox v49.1 (required version) for my official purpose. So I installed this version in my Mac and it works smoothly, suddenly it quits and showing crash alert. I reinstalled again and again, but it's not worked. I fed up with this issue. Please guide me to solve this. Previously I was using Mac with High Sierra OS. That time I haven't face this issue ever.

Asked by santhanooz 1 year ago

Last reply by AliceWyman 1 year ago

  • Archived

My $300 on-line seminar no longer works after a FireFox upgrade last night.

Get back to me fast please. I discovered a little shield next to the URL, and read up on how sometimes the tracker blocker makes sites no longer work, I imagine you are … (read more)

Get back to me fast please.

I discovered a little shield next to the URL, and read up on how sometimes the tracker blocker makes sites no longer work, I imagine you are getting a lot of calls like this? So I turned it off, did a refresh, no change, did a restart, no change, turned the computer, Macbook Pro OS Monterey 12.1, off for 20 minutes. no change. I'm furious, and having a hard time dealing with this.

The error message says: ''''The media could not be loaded, either because the server or network failed or because the format is not supported.'''' Except it's worked fine for a week now. Until this morning. Any more ideas how I can get this to work? I realize you all are volunteers, but jeepers, there must be a way to get help sooner than maybe look back occasionally see if a volunteer has seen this. I'll try a different browser.

Asked by Paula Z. 7 months ago

Last reply by FredMcD 7 months ago

company chat line- artifical intelligence

All other products have way to chat with the company, in real time. Where is foxfire or Mozilla support with a line like this. Must I change to Google? I have used foxfir… (read more)

All other products have way to chat with the company, in real time. Where is foxfire or Mozilla support with a line like this. Must I change to Google? I have used foxfire for so long successfully.

Asked by thecreswells 5 months ago

Last reply by James 5 months ago

Unable to use Facebook on Firefox

I have always used Firefox for all browsing and Facebook. About a month ago I stopped being able to use Firefox for Facebook. I get an error message and a blank page. It … (read more)

I have always used Firefox for all browsing and Facebook. About a month ago I stopped being able to use Firefox for Facebook. I get an error message and a blank page. It is only an issue with Facebook. Other sites work. Annoying to have to leave Firefox and go to Safari for FB. Any ideas what happened? Thanks.

Asked by rae3 4 months ago

Last reply by Paul 4 months ago

Crashing

Hello: I found on a help page the info for submitting crash reports, but tonight's crash wasn't listed as a crash. I was just browsing and my screen went blank. When it r… (read more)

Hello: I found on a help page the info for submitting crash reports, but tonight's crash wasn't listed as a crash. I was just browsing and my screen went blank. When it returned, my tabs came back but they all have to be reset. e.g., I have to log back in to by Twitter, Facebook, and all other password protected accounts. This happens frequently and it is very annoying. I'm reporting this hoping that the problem can be fixed.

Sincerely,

Asked by metaphysicial 4 months ago

Last reply by jonzn4SUSE 4 months ago

Bollingerjack adware

Hi it appears that My Firefox on IOS has contracted the above virus/malware/adware. Is there a process to clear it out of My iPad? I am getting pop up’s and redirects to … (read more)

Hi it appears that My Firefox on IOS has contracted the above virus/malware/adware.

Is there a process to clear it out of My iPad?

I am getting pop up’s and redirects to their pages.

Thanks

Asked by dirtpoor 3 months ago

Last reply by NoahSUMO 3 months ago