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I inadvertently deleted a mail sub folder named Shopping Oder Confirmations I found the folder in my acronis backup and copied it to my desktop I then pasted it in to the profile window of thunderbird in hopes that when i restarted it would show up in my mail folders which it did not I can send you screen shots of the different windows where I dropped the folder Can you help please?! There is tons of information in these folders I reference often. Thank you! BTW I did just make a donation :)

Firefox repeatedly crashes on my, multiple times a day. I'dc really like to NOT have to change my default browser to Chrome.

What happens is that Firefox freezes, and I get a white bar at the top telling me so. I get a popup box asking if I want to close Firefox or wait for it to respond. Waiting doesn't work, so I always have to close Firefox. When I reopen it, fortunately all m,y open tabs are retained, but it crashes again within minutes or seconds as soon as I click on anything.

There only thing that seems to work is a reboot of my PC. But the respite is short before Firefox crashes again.

I've disabled most plugins, but that hasn't helped. Is there a way to create an event log within Firefox that I can share with someone at Mozilla to help e debug the issue? It's got to be something local rather than Firefox itself; I can't imagine this is happening to most users.

I have been using Mozilla Thunderbird for decades and they have even contributed a small amount of money to Thunderbird periodically. Just within the last two or three days all of a sudden I have been unable to send emails with my phone. I receive emails, but I do not send them. So I opened up a laptop where I did not have Thunderbird and set it up properly through Spectrum using the incoming and outgoing servers as mail.twc.com. and yes, just like on my phone. I continue to receive new emails, but even with the laptop I was unable to send an email. I received the message"send message error sending a message failed. The message could not be sent because the connection to outgoing server smtp mail.twc.com was lost in the middle of the transaction. Try again."I contacted Spectrum twice and both times they had me try to send a message through their Web server spectrum.net and that message did go through. Of course then their response is that this has to be a problem with the third-party app meaning Mozilla Thunderbird, and they can’t help with that at all. I sure would appreciate some help because I hate to walk away from Thunderbird as well as change my email address after all of these decades.

I have Norton 360. I just reinstalled a brother printer and now I get the "Your browser is being managed by your organization". While I sync with my laptop, as others have said, I'm not an organization. There is an Enterprise policy .

Active Policy Name Policy Value ExtensionSettings {"firefoxhpsureclicksecurebrowsing@bromium.com":{"installation_mode":"blocked"},"firefoxhpwolfsecurityextension@bromium.com":{"install_url":"https://addons.bromium-online.com/wsx.xpi","installation_mode":"normal_installed"}}

I can't store or edit any bookmarks. How do I correct this? I need answers in very simple terms as I am very much a layman with computers. Thank You!

A search showed that others have experienced this same error message, but as far as I can tell, they all were unable to access their email. These messages began appearing about a month ago. They pop up in Troubleshooting Mode. They did not in Windows Safe Mode. AVG and ZoneAlarm are not the culprits.

I can't login to one of my email addresses. It says login to server with username failed. I tried all of the suggestions (using a pop server for example) and none of them seem to work. Please help.

Maybe a red herring: I was in the middle of doing a Documents folder backup when I decided to open Thunderbird for some reason. Got an Unable to Load Profile type of message. And my attempts at a fix seem to just send me further down a rabbit hole. I started out by renaming my profile.ini file, but I really didn't know what the heck I was doing and possibly caused more harm than good. Then I tried to find my profile file/folder itself, using the Thunderbird > Troubleshooting > Profile Folder path and doing an import from inside TBird but that ended up with various problems such as drilling down to the profile folder from within TBird but then when I clicked Select Folder in Thunderbird, that didn't trigger any sort of import.

I also spent a good deal of time trying to find my AppData folder, finally being able to view it (a hidden folder, apparently), and saw several recently-dated profile types of folders, but again, I couldn't manage to "hook up" any of those folder/files from starting inside TBird and selecting Import... I ended up just stuck inside a folder, not triggering any Importing activity.

Finally I found a profile folder (5yed...) at a higher level on my PC than inside that long AppData Roaming Thunderbird path. THIS profile was inside: D:\DOCS\Thunderbird\Profiles

Now THAT folder I managed to get an Import to trigger. But the result was an Error Message telling me to go find my Error Console. Can you please see the attached Error Code display screengrab and tell me there's hope that this was at least the right file but just poor results that I can fix somehow???

The following is my copy/paste of the text I see in the Error Console display that's in my screengrab after trying to import the above 5yed... profile, in case it helps you see it better:

1765349209272 addons.xpi WARN Checking C:\Program Files (x86)\Mozilla Thunderbird\distribution\extensions for addons WebGL context was lost. 2 Troubleshoot.sys.mjs:727:17 Content-Security-Policy: This site (https://www.mozilla.org) has a Report-Only policy without a report-uri directive nor a report-to directive. CSP will not block and cannot report violations of this policy. thunderbird downloadable font: Glyph bbox was incorrect (glyph ids 441 459 695) (font-family: "Open Sans" style:normal weight:700 stretch:100 src index:0) source: https://updates.thunderbird.net/media/fonts/opensans-bold.woff2 downloadable font: Glyph bbox was incorrect (glyph ids 459) (font-family: "Open Sans" style:normal weight:400 stretch:100 src index:0) source: https://updates.thunderbird.net/media/fonts/opensans-regular.woff2 Uncaught (in promise) NS_ERROR_FILE_NOT_FOUND: Component returned failure code: 0x80520012 (NS_ERROR_FILE_NOT_FOUND) [nsIFile.copyTo]

   _recursivelyCopyMsgFolder resource:///modules/ThunderbirdProfileImporter.sys.mjs:652
   _recursivelyCopyMsgFolder resource:///modules/ThunderbirdProfileImporter.sys.mjs:661
   _mergeLocalFolders resource:///modules/ThunderbirdProfileImporter.sys.mjs:634
   _importServersAndAccounts resource:///modules/ThunderbirdProfileImporter.sys.mjs:243

ThunderbirdProfileImporter.sys.mjs:652

Also attached below are also:

• a screengrab of a set of profiles I found, but when I drilled down to them from within TBird's Import selections and clicked Select Folder, as far as I got was an open folder, or something like that.
• Thunderbird's Troubleshooting Info "Profile Folder" path.
• Message telling me to see the Error Console. The message appeared right after I tried importing the profile that's stated in TBird's Troubleshooting Info "Profile Folder" path.

Here's the copy/paste of the Error Console message display after my try at importing the profile that is in the path that TBird's Troubleshooting Info page "Profile Folder" states (maybe it's the same as my 5yed...profile import try's Error Console display, dunno:

1765353636640 addons.xpi WARN Checking C:\Program Files (x86)\Mozilla Thunderbird\distribution\extensions for addons Content-Security-Policy: This site (https://www.mozilla.org) has a Report-Only policy without a report-uri directive nor a report-to directive. CSP will not block and cannot report violations of this policy. thunderbird WebGL context was lost. 2 Troubleshoot.sys.mjs:727:17 downloadable font: Glyph bbox was incorrect (glyph ids 441 459 695) (font-family: "Open Sans" style:normal weight:700 stretch:100 src index:0) source: https://updates.thunderbird.net/media/fonts/opensans-bold.woff2 downloadable font: Glyph bbox was incorrect (glyph ids 459) (font-family: "Open Sans" style:normal weight:400 stretch:100 src index:0) source: https://updates.thunderbird.net/media/fonts/opensans-regular.woff2 Uncaught (in promise) NS_ERROR_FILE_NOT_FOUND: Component returned failure code: 0x80520012 (NS_ERROR_FILE_NOT_FOUND) [nsIFile.copyTo]

   _recursivelyCopyMsgFolder resource:///modules/ThunderbirdProfileImporter.sys.mjs:652
   _recursivelyCopyMsgFolder resource:///modules/ThunderbirdProfileImporter.sys.mjs:661
   _mergeLocalFolders resource:///modules/ThunderbirdProfileImporter.sys.mjs:634
   _importServersAndAccounts resource:///modules/ThunderbirdProfileImporter.sys.mjs:243

ThunderbirdProfileImporter.sys.mjs:652

Thanks for any help in getting through this.

Please Please Please advise how to modify settings to stop copying emails to "All Mail" folder. There are nearly 14K emails in that folder, and it's killing my capacity, I'm getting warnings, etc. Yes, I'm using Gmail.

Yes, I have unsubcribed from it, starting from my account name → Subscribe → unchecked [Gmail] All Mail. To no avail...

Of course, I do not want to delete mails I have saved in my hundreds of other folders. My mail goes back 25+ years, and I want to keep those archives.

Thank you Thank you Thank you!

I have a local folder which has 90 folders within it. These are folders brought over from Eudora (the mail system I used before Thunderbird). It would help me if I could easily move all 90 from their current "Eudora" folder to the big "main" folder that Thunderbird has. To make it clear what I'm asking, here's an example, using two folders, Danbury and Fritz.

D (folders whose names begin with D) Eudora folder, which has two folders - Danbury and Fritz F (folders whose names begin with F)

Is there any way to move the 2 folders that are currently within the "Eudora" folder so that they're "first level" folders. In other words, Danbury would be among the "D" folders and Fritz would be among the "F" folders.

The only way I know to achieve this is by manually creating the new folders, moving the items from the old folder to the new folder, and then deleting the old folder. This is cumbersome.

Sorry but I find carrier pigeons easier than computers and no I don't have any. I am trying to get a second email account sorted as the first one has been disconnected (old supplier) even though new emails sent to the old address show up on thunderbird. Online advice on how to do this does not work, as the information that should be on screen is not there. Oddly enough the new email address has allowed me here, does this mean that the new email address is now working? Many thanks

Continuation of my prior post: https://support.mozilla.org/en-US/questions/1516342

Thunderbird has a routine problem with being unable to log into various mail servers. I have four accounts and they all seem to share this problem.

Most recent update: I've tested this in Windows Safe Mode, and the problem has not appeared. Since I can't do any useful work in Safe Mode, it's hard to give it a thorough test, but so far so good. Also, I have removed AVG antivirus because it was redundant. I have seen no improvement since it was removed.

Can this problem be resolved?

My contacts address book is provided by Apple iCloud, of which I have added contacts with avatars for every contact I've received legitimate emails from. However, Thunderbird fails to render these avatars. The result looks like the attachment. Perhaps Apple is using HEIC for them?

hi, I love supporting this independent browser - I know its not perfect but it does a great job of doing most things well.

However, and there is a big but. I can be in the middle of an investigation that requires sharing data to a new tab - on opening the tab I'm blocked from going further as Firefox needs to do an update! This is really infuriating. No update can be SO urgent that you stop me using the browser. This is the Microsoft mentality, and its wrong. Can you please investigate NOT forcing users to update their browser during session.

Matt.

I'm trying to find the proper way to revert back to the default location for local mail message storage in TB (ver 140.7.1 esr).

Years ago I set my local message storage to a storage drive on my Win10 PC. I now want to move all of TB to a new Win11 PC but realize I have thing in 2 places - messages on my storage drive and everything else of TB in the default C: drive location.

If I simply change the Message Storage Local Directory back to the default path - will it move my current/old messages to the default location or do I have to manually move things (first or after?)?

I have many years and about 13Gb of email messages that I want to ensure I keep.

TIA

I have been using Thunderbird for many years. I just got a new computer and installed Thunderbird onto it. I have several email accounts for personal, business and clubs so this makes it easy to keep track of. I have some gmail accounts and 3 different yahoo accounts. Now when I get an email to one yahoo account it prorogates to the other two. This never happened on the old computer do you have any idea how this happened, and more importantly, how do I stop it?

This has been happening for a long long time - probably a few years' worth of versions. I have just put up with it... currently running Tbird 147 and it just happened.

When editing an email (either the body or the Subject), if you use the backspace button (the one that deletes to the left) to delete some text sometimes the cursor will incorrectly be positioned about 5 or 6 characters further left than it should.

For example, if I had the text: "Quick brown fox jumps over the moon"

If I were to highlight "fox" in the above example, and hit backspace, I would expect the cursor to end up positioned between the remaining spaces after 'brown' ( pipe symbol here is meant to represent the cursor position): "brown | jumps"

But instead what happens is that the cursor ends up somewhere among/before the word "brown". It's always further left than it should be, by 5 or 6 characters.

I believe it only happens when highlighting multiple characters and then hitting backspace. It may be more (only?) prevalent when editing/replying to an existing email. (But I'm still only editing the new portions that I add at the top of the email; I'm almost never editing in amongst the original quoted email content.)

I also haven't ever been able to figure out how to make it happen, sorry. It is just random...It will happen once in an email, but then not again. But it happens frequently - 3-6 times a day perhaps. (Depends on how many emails I am editing.  :) )

I don't believe that I have noticed this issue if I were using the Delete button (deletes things to the right). I don't think it happens when backspacing one character at a time...but it might. I also use Option-Backspace to delete whole words at a time (instead of highlighting the word); not exactly sure if it happens only if highlighting a word, or only if Option-Backspace, or single key press... sorry, it is so random and unexpected that I don't have more specifics.