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Firefox crashing after 108.01 install

I upgraded to 108.01 three days ago. It crashed 3 times in the next two days, accompanied by that popup you get informing you of the crash. For years I've been using th… (read more)

I upgraded to 108.01 three days ago. It crashed 3 times in the next two days, accompanied by that popup you get informing you of the crash.

For years I've been using the extraction method of the executable to create a Firefox portable application. Upgrading only involves the install folder. The profile remains untouched, unaltered.

I had an incident of profile corruption a couple months ago, with basically Firefox launching with most features not working, i.e. toolbar buttons, toolbar menus, etc. Yesterday, for a short time, aside from two crashes, I had a similar experience with the buttons, but not quite the same. My default built in Firefox buttons worked, but my extension buttons didn't. I also noticed on a page that I regularly visit, Ublock origin wasn't doing it's regular job of blocking, and the Ublock button was non-responsive.

I'm also in the process of using the Brave Browser for the first time. The reason I'm posting this here about this subject, including a Brave experience, is that at the same time I was experiencing the Firefox erratic behavior, Brave was crashing as well; freezing; tabs not loading.

Considering the Brave tabs not loading, and the temporary Firefox Ublock origin failure, etc., I'm wondering if there might be something in common here? Maybe an internet connectivity issue at the time?

Asked by noel_envode 1 month ago

Last reply by noel_envode 11 hours ago

Firefox is causing a black screen

I'm using a new PC with Windows 11. I downloaded Firefox. When browsing in Firefox it has several times caused the whole screen to go black, and the only way to get bac… (read more)

I'm using a new PC with Windows 11. I downloaded Firefox. When browsing in Firefox it has several times caused the whole screen to go black, and the only way to get back is to turn off and turn on again. Even then the Firefox page sometimes comes up again and I have to be quick to tap the X on top right to shut it down - or the whole screen goes black again! Then when I restart Firefox it re-loads the page, so I have to quickly exit before it happens again. So this morning when it happened I just did a full restart of the PC. Then I transferred all my tabs and other info to Edge, and will use that from now on.

What is new that is causing Firefox to do this?

I imagine I could also use Chrome, haven't tried that yet.

Asked by hcleasby 3 months ago

Last reply by hcleasby 5 days ago

Mediacom email

I received an email stating my account was being moved to a new server, and it should be a seamless migration. Thunderbird is now struggling to connect after years of fla… (read more)

I received an email stating my account was being moved to a new server, and it should be a seamless migration. Thunderbird is now struggling to connect after years of flawless service. I get a "could not connect to mail server, the connection was refused" error box most times. BUT, if I keep hitting the Get Mail button, it eventually connects. Most times. Using IMAP. I have tried everything from password change to complete Thunderbird uninstall/reinstall, safe mode, troubleshooting mode, disabling all security software.... I have contacted Mediacom, who will not help with service 3rd party software, to confirm my account settings are proper. It has been over two weeks.... what am I missing? Thanks Steve

(edited for readability)

Asked by moosteve 1 month ago

Last reply by moosteve 1 day ago

Firefox Slow Loading - Disgraceful

I love Firefox but it has a market share of just around 7% and is even lower than Edge (which is terrible IMO). Chrome has the most users at around 65%. Although Firefox… (read more)

I love Firefox but it has a market share of just around 7% and is even lower than Edge (which is terrible IMO). Chrome has the most users at around 65%.

Although Firefox is a much better browser, the perception for many is that Chrome is better due to much faster browser loading. I have Chrome and Firefox installed on Windows 11 with the same extensions and Chrome loads my home page in 2 sec whereas Firefox takes 7 sec to load. Even after deleting all cookies, cache and web history, Firefox still takes 7 sec to load my home page.

It's great to prioritize security, flexibility etc and I love these aspects of Firefox, but by not doing something to improve the awful loading times, you are leaving users with the impression that Firefox is inferior and LOSING the browser battle.

Asked by Potterd123 2 weeks ago

Last reply by Potterd123 2 days ago

OAuth2 Gmail accounts on Thunderbird 52.9.1

I am using Thunderbird 52.9.1 on XPMode (virtual Windows XP) and since quite some time my OAuth2 Gmail accounts have stopped working from Thunderbird 52.9.1: I am request… (read more)

I am using Thunderbird 52.9.1 on XPMode (virtual Windows XP) and since quite some time my OAuth2 Gmail accounts have stopped working from Thunderbird 52.9.1: I am requested to enter password and other stuff but then nothing happens in terms of receiving (IMAP) or sending (SMTP) emails.

Don't know if this is related, but I am aware of the Gmail changes occurred around end of May 2022: [https://support.mozilla.org/en-US/kb/automatic-conversion-google-mail-acc...]

Are there any ways (tips/tricks, advanced or not) to have OAuth2 Gmail accounts working again on Thunderbird 52.9.1?

Thank you

Asked by Ned89 1 week ago

Last reply by Ned89 2 days ago

Thunderbird crashes and wont start even in troubleshoot mode?

Thunderbird on my iMac has now just started crashing out when trying to start the program; Thunderbird starts and runs on my laptop with no change - but now for no appare… (read more)

Thunderbird on my iMac has now just started crashing out when trying to start the program; Thunderbird starts and runs on my laptop with no change - but now for no apparent reason it starts to open but crashes and sends off report of the crash; Tried to start it in troubleshoot mode and it crashes also. I have loads of folders with info inside thunderbird this and I don't want to lose that; Can this be migrated in some way? Cant see a solution to the crashes in the community info or discussions - what should be my next steps? The emails are now still accessible via my website console - but now not via thunderbird. There was an issue at the server which is now fixed - but Thunderbird still will not start. Thanks.

Asked by jr41 1 day ago

Last reply by jr41 8 hours ago

Random Crashes

Here is one of my crash IDs: bp-f9625951-7706-43b0-8a7f-6f0ae0230129 Since dealing with an issue with my laptop running Linux Mint 20.3 Cinnamon 64-bit involving a mergel… (read more)

Here is one of my crash IDs: bp-f9625951-7706-43b0-8a7f-6f0ae0230129

Since dealing with an issue with my laptop running Linux Mint 20.3 Cinnamon 64-bit involving a mergelist error and packages with missing names, Firefox randomly crashes. Sometimes when it crashes it does it immediately every time I try to open it back up (sometimes even in safe mode), and other times it gets better after a reboot. I just installed the Flatpack version after the original one I had started crashing, so it is strange if it is an issue that just needs reinstalling Firefox, but other apps seem ok so I don't know that it's my OS.

I've tried looking for residual damage on my laptop after the earlier issue, but I can't find much information. System Reports tells me nothing is wrong and I can't make sense of syslogs.

Thank you for reading, I wish I had more details. If the crash report has any clues, please let me know.

Asked by uraneaumbre 6 days ago

Last reply by uraneaumbre 4 days ago

User profile is "missing" but I can see 16 of them in the Profiles folder

After I restarted my laptop (Mac OS 10.15.7, Firefox 109), Firefox suddenly refused to open, saying, "Your Firefox profile cannot be loaded. It may be missing or inaccess… (read more)

After I restarted my laptop (Mac OS 10.15.7, Firefox 109), Firefox suddenly refused to open, saying, "Your Firefox profile cannot be loaded. It may be missing or inaccessible."

I read the "How to run Firefox when your profile is missing or inaccessible" page. It implied that I had moved or deleted profiles--I had not. I hadn't even been aware that Firefox had profiles.

I followed the instructions and found my Firefox profiles folder, and was confused to find 15 separate folders in it. I was unclear whether they were profiles or something else. They have names like "2sb6poj9.default" or "gya9gghh.default-release". Most of them contain something called "times.json" but one of them has a whole bunch of stuff in there, so maybe it's the real profile?

I also followed some other instructions and was able to bring up what another website called the old Firefox Profile Manager. The space where it should be showing profiles was, unsurprisingly, empty. I tried creating a new profile and it let me but then told me it hadn't saved it, and the space remained blank. However, I went back to the actual profiles folder to check out of curiosity, and the new profile was there. So creating new profiles is clearly not the answer, because it will just refuse to recognize them too.

I also tried opening Firefox in troubleshooting mode by holding down option and clicking the icon--it didn't work. However, I just checked the Profiles folder after another attempt and even making this attempt seems to create a new folder! Is that normal?

I have no idea what to do at this point.

Asked by ksiusia 1 week ago

Last reply by ksiusia 5 days ago

Firefox steals keyboard input when audio changes

I use firefox to play music, so I usually have a window in the background while I do other things. When playback starts after a pause, or between songs, the playback win… (read more)

I use firefox to play music, so I usually have a window in the background while I do other things. When playback starts after a pause, or between songs, the playback window often steals keyboard focus. So if I'm typing in another window, I'm interrupted. Very annoying. It happens on at least youtube, navidrome, and jellyfin.

I've found a few others reporting similar issues that suggest setting `mozilla.widget.raise-on-setfocus` to `false` - but this doesn't work for me. How can I figure out what's triggering this keyboard steal so I can fix it?

I'm using firefox esr 102.7.0esr, but it's been happening for a while. I've tried the debian builds and the official firefox.com builds, same behavior. Thanks for any suggestions.

Asked by rvandegrift23 3 days ago

Last reply by rvandegrift23 1 day ago

Yahoo Mail

The last update a few days ago has caused Yahoo mail to not work properly. I tried using it on two others browsers & it works fine. I can't check or delete or move an… (read more)

The last update a few days ago has caused Yahoo mail to not work properly. I tried using it on two others browsers & it works fine. I can't check or delete or move any emails. Can I get a link to the last version of Firefox?

Asked by kevinbore 3 days ago

Last reply by kevinbore 3 days ago

problem z poczta

Witam zainstalowalem przegladarke wasza, ustawilem konto IMAP i przy pobieraniu wiadomosci wyskakuje mi taki komunikat...? w czym jest problem, porty ustawione prawidlowo… (read more)

Witam zainstalowalem przegladarke wasza, ustawilem konto IMAP i przy pobieraniu wiadomosci wyskakuje mi taki komunikat...? w czym jest problem, porty ustawione prawidlowo

Asked by marcin.bebek_xl 2 weeks ago

Last reply by marcin.bebek_xl 5 days ago

browser keeps crashing

Hi, HELP!! My browser keeps crashing on sites that I use on a daily. I use office 365 outlook, and teams. Its been getting worse and worse like crashes every 15-20 mins.… (read more)

Hi, HELP!! My browser keeps crashing on sites that I use on a daily. I use office 365 outlook, and teams. Its been getting worse and worse like crashes every 15-20 mins. I've sent the reports but I have not see a patch to fix the issues. Please help otherwise I have to go to another browser.

Here are the links to the sites I work online that keep crashing on the Firefox browser: https://acu.empirepro.com/AcumaticaERP/Frames/Login.aspx?ReturnUrl=%2fAcumaticaERP%2f https://outlook.office365.com/mail/inbox https://teams.microsoft.com/_#/conversations/19:175319c1-ef69-4f40-a21d-173c9a0afbad_8a69628f-f70f-4696-ae5e-430740483a19@unq.gbl.spaces?ctx=chat

Thanks, Oscar G.

Asked by oscar7 5 days ago

Last reply by oscar7 5 days ago

My firefox is crashing in both modes. Unexpectedly restarting or quitting.

I have plenty of reports that have been submitted and yet not contacted yet by anyone. I had tried it in troubleshoot mode and still the issue persists. I had uninstalle… (read more)

I have plenty of reports that have been submitted and yet not contacted yet by anyone. I had tried it in troubleshoot mode and still the issue persists.

I had uninstalled and downloaded it on my laptop again and the issue remains. The caches and all were cleared and tried. What am i missing ?

Asked by rayannaamani 2 days ago

Last reply by rayannaamani 2 days ago

Emails unintentionally opening as new tabs

My boss is noticing his TB is opening emails as in new tabs on its own, without him doing so. On occasion, emails will open as new tabs when he clicks on the email once, … (read more)

My boss is noticing his TB is opening emails as in new tabs on its own, without him doing so. On occasion, emails will open as new tabs when he clicks on the email once, but most times it is without him even clicking on them. We checked the connection with his wireless mouse and gave it a new set of batteries, but the problem persists. Any help on this issue would be greatly appreciated.

Asked by mp13 1 week ago

Last reply by mp13 3 days ago

Message Filters Freezes

Hi, Message filters tool freezes. 1) I click on Tools\Message Filters. 2) TB shows the Message Filters dialog. 3) I select an existing filter. 4) I click on Edit.. 5) Mes… (read more)

Hi,

Message filters tool freezes.

1) I click on Tools\Message Filters. 2) TB shows the Message Filters dialog. 3) I select an existing filter. 4) I click on Edit.. 5) Message Filters dialog freezes. 6) I have to End Task Thunderbird from Task Manager.

I just upgraded to the latest TB: 102.7.0. Windows 10 with all latest updates. 1316 filters (yeah, I have a lot of filters.)

The freezing of the Message Filters dialog happened in the recent previous versions of TB.

I love TB and have been using it for many years. But, I'm getting a ton of emails these days and I dearly need to setup new filters and edit existing filters. I may need to consider moving to another email software app if I can't get the Message Filters to work.

Thanks, Ed

Asked by Ed.Swartz 1 week ago

Last reply by Ed.Swartz 3 days ago

Firefox has 9 instances that in a WAIT state & will not save a file on Tinker from AutoCad, been running for over 12 hours. What can I do without loosing all my online work?

Do I stop the instances that are in the WAIT state? If so do I use the task Manager? I cannot determine whic instance is the oldest, or are the instances in FIFO order.… (read more)

Do I stop the instances that are in the WAIT state? If so do I use the task Manager? I cannot determine whic instance is the oldest, or are the instances in FIFO order.

Thanks to your contributor for needed help. [removed email from public] - if needed.

Asked by dave.seig 1 day ago

Last reply by dave.seig 1 day ago

Proxy Server Refused Connection Error

Getting error Proxy Server Refused Connection sometime from past few days. Unable to browse any website. I have mobile connection with BSNL network provider, and with oth… (read more)

Getting error Proxy Server Refused Connection sometime from past few days. Unable to browse any website. I have mobile connection with BSNL network provider, and with other networks or VPN, it's do work fine.

With my current network provider (BSNL) all other apps and browsers working fine.

Also uninstalled and reinstalled app but issue still persist.

Asked by Mihir Joshi 1 week ago

Last reply by Mihir Joshi 1 day ago

Automatic email signatures are broken on Outlook Live websites (owa)

Previous attempts at troubleshooting documented here: https://support.mozilla.org/en-US/questions/1402451#answer-1561438 As described in the title, automatic email signat… (read more)

Previous attempts at troubleshooting documented here: https://support.mozilla.org/en-US/questions/1402451#answer-1561438

As described in the title, automatic email signatures in Outlook Live websites (outlook.live.com and owa's) become gibberish (see attached image). They are unreadable in both text editor and just email visualizer. The issue is not limited to the latest version (109.0).

As described before: Whenever I restart Firefox in Troubleshoot mode, it solves the problem. But disabling all extensions and restarting Firefox does not. Disabling "Use hardware acceleration when available" and "Use recommended performance settings." and restarting also does not solve the problem. Restarting Firefox (not in Troubleshoot mode) sometimes solves the issue, as well as right after an update of the app; but not always. Starting Firefox after a computer restart usually brings the problem back. This problem also happens in my laptop (MacBookPro), so it is not restricted to this computer (macMini).

I would really appreciate some support.

Asked by Tiago Pomella Lobo 1 week ago

Last reply by Tiago Pomella Lobo 6 days ago

Firefox wont open file browser via websites

This relates to this issue I found a batter way to solve that problem. You should install or reinstall one of the packages xdg-desktop-portal* List them on Ubuntu with: … (read more)

This relates to this issue

I found a batter way to solve that problem.

You should install or reinstall one of the packages xdg-desktop-portal* List them on Ubuntu with:

 ```apt list | grep desktop-portal```

And try to install:

 ```sudo apt-get install xdg-desktop-portal-gnome```

or reinstall:

 ```sudo apt-get --reinstall install xdg-desktop-portal-gnome```

It seems you need to rerun DBus to apply changes, but I just restarted my PC.

If xdg-desktop-portal-gnome won't help then try to install/reinstall xdg-desktop-portal-gtk and xdg-desktop-portal.

Asked by kirik516 6 days ago

Last reply by kirik516 6 days ago

Slow loading when signing in through google, and other functions

When I try to use the sign in through google function (such as the popup created by soundcloud or third party clients, like the Riot Games launcher), as well as just sign… (read more)

When I try to use the sign in through google function (such as the popup created by soundcloud or third party clients, like the Riot Games launcher), as well as just signing into google normally, the page prompting me for my email loads fine. However, when I provide my email, regardless of account, loading the prompt for my password takes a very long time, ~1-2 minutes. The page just spins infinitely, doesn't show any considerable usage in firefox's task manager, and doesn't give any errors in the process. The problem doesn't happen in another web browser, such as chrome. What's strange is that, AFAIK, the only two processes affected are the google login, and amazon checkout. I can hit the checkout button on amazon, but the page will simply load eternally. If I look at amazon through other means, such as my phone, I can see that the order I just checked out HAS been created and paid for, but firefox is caught on something and never loads the order complete page. Other logins and loading processes are not affected. Some (I have been trying to fix this for days and cannot remember all) of the troubleshooting steps I've taken are- -Manually removing all extensions -Disabling Window's Defender's browser protection -Running Firefox in safe mode -Completely refreshing firefox, wiping all settings, cookies, cache, and logins -Disabling tracking protection (although the indicator shield shows no activity on google's sites) -Double checking the cross-site cookie protocol (I've had the automatic five-exception set up, and have never been prompted about it before -Given the nature of the sites with issues (google, youtube, and amazon) I even checked for evidence of the Trojan mentioned here to no avail: https://support.mozilla.org/en-US/kb/websites-show-spinning-wheel-never-finish-load

Asked by rileyflack123 4 days ago