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  • Archived

Firefox causes 100% CPU usage when opening couple tabs at the same time!!!

I Am on desktop: i5 9600KF (high performance mode) 16GB 3200mhz ram NVME... Windows 10 Pro x64 Firefox last stable When I open Firefox tabs aren't loaded all at the sam… (read more)

I Am on desktop:

i5 9600KF (high performance mode) 16GB 3200mhz ram NVME... Windows 10 Pro x64 Firefox last stable

When I open Firefox tabs aren't loaded all at the same time, but they are suspended. So after that: when I switch between 6 tabs quickly - they start to open at the same time. And CPU usage skyrockets to 100% LOL! Given I Am on high end PC - this is joke! I was using chrome and had hundreds of tabs and Chrome doesn't even suspend them by default. They open all at the same time I think!

So there is something wrong! I tried troubleshooting mode and it was the same problem!

Thanks for help!

Asked by empleat 1 year ago

Last reply by empleat 1 year ago

  • Archived

Firefox on Windows 10 Loads Multiple Versions of the Same Tab, Limiting Memory (RAM)

Several weeks ago, because it seemed to be a Gmail-tab-only problem, Firefox Support advised us to contact Gmail Support. It is now clear that the problem is with the Fi… (read more)

Several weeks ago, because it seemed to be a Gmail-tab-only problem, Firefox Support advised us to contact Gmail Support.

It is now clear that the problem is with the Firefox browser. The attached screenshot shows an example of an affected tab.

Please fix this. Multiple versions of the same tab waste RAM and other memory, especially on a limited-memory device such as a laptop.

Asked by JandNL 1 year ago

Last reply by JandNL 1 year ago

  • Solved
  • Archived

Can't open web links on some sites, unless I right-click and "open in new tab"

I've started having a strange issue with both Firefox for Windows and Android. On some news websites, and sports websites, I can no longer open articles just by clicking … (read more)

I've started having a strange issue with both Firefox for Windows and Android. On some news websites, and sports websites, I can no longer open articles just by clicking on them, but right-clicking works. If this sounds strange - it is!

The issue is exactly as it sounds like. I can hower the mouse over the title of an article and Firefox will recognize that it's a link, showing me the path at the very bottom left of the browser. But when I click it, it simply won't do anything. My mouse works fine before you ask. It's only when I right-click the same article and choose "open in new tab" that the article opens. This is happening on some major sites as well, like the BBC.

At first I thought this was Windows-specific, but I have also had the same issues with my Firefox for Android. And again, long-pressing on the article and selecting open in new tab will open the link, but not normal tapping.

I have restared Firefox in Troubleshooting mode to disable any addons but the problems persist.

Anyone else having the same issue or is there a known solution?

Asked by nucnik 1 year ago

Answered by tss612tss 1 year ago

  • Archived

frequent crashes mostly when clicking on a link or button

Firefox is frequently crashing after having tried most of the general troubleshooting steps and crash specific troubleshooting steps as well (but not every single one). N… (read more)

Firefox is frequently crashing after having tried most of the general troubleshooting steps and crash specific troubleshooting steps as well (but not every single one). Next one to try is updating Mac OS because I am one version behind. that being said, the update takes a long time and just wanted to see if anybody can quickly identify what may be the issue before upgrading Mac OS. It seems to mostly crash when clicking on a link or button.

Please note that from the very beginning when I started using Firefox close to a year ago, I had a specific bug that has never been solved (but it never caused crashes in the past). What happens is any type of pop-up menu does not open properly and the pop-up itself "crashes" when you try and open it (e.g. auto fill pop up when you focus an input, context menu pop up, drop-down menu for various Firefox actions in the toolbar, etc.), but it does eventually open with several attempts. Would greatly appreciate any help, thank you.

crash report ID: bp-f7262280-9bd9-4039-b407-d841c0210826

Asked by stephenp1394 1 year ago

Last reply by stephenp1394 1 year ago

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Google Crashes Firefox

I do not know if there is a solution; but on my Windows 7 this browser crashes the whole OS when I do anything with Google and its features. GMAIL on it gets the most us… (read more)

I do not know if there is a solution; but on my Windows 7 this browser crashes the whole OS when I do anything with Google and its features. GMAIL on it gets the most use; and the signin and logging out are times that are worrisome. However, Google crashes all my browsers; so it was not enough to remove Chrome. When SeaMonkey crashes, it only crashes the program without shutting down the whole OS. Solutions, anybody? I am posting on my Mac Catalina, but have to keep Windows 7 running.

Asked by tightpurchaser 1 year ago

Last reply by tightpurchaser 1 year ago

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Intermittent Fault - Google sites won't load

When using Firefox and searching with Google.com I will experience an issue where the Google links/websites won’t load. And if they have previously loaded and the issue b… (read more)

When using Firefox and searching with Google.com I will experience an issue where the Google links/websites won’t load. And if they have previously loaded and the issue begins none of the elements work. This issue is frustratingly intermittent. It will be fine for a few min and then break for a few min. I'd attach screenshots but there is no error - simply does nothing. I have done a bunch of troubleshooting and testing to get to the root of the issue.

  • Reload page
  • Restart Firefox
  • Cleared cache
  • Disabled Privacy/Security settings
  • Disabled Plugins
  • Updated Firefox
  • New Private Window
  • Tested another browser - Other browsers load google sites
  • Tested non google websites – Other websites are loading
  • Tested another network

I’ve noted that google.co.za seems to have a separate intermittency from google.com. However, I have tested and found both can be ‘broken’ at the same time. It also happens with Youtube.com. I am quite happy to continue troubleshooting, I just need some direction.

Asked by triton.rudman 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Scroll does not work, pops back to top and does not allow scroll to bottom

Scroll feature is not working correctly. When I try to scroll down, the image will "pop" back to the top, not allowing me to scroll down. I scroll using either the t… (read more)

Scroll feature is not working correctly. When I try to scroll down, the image will "pop" back to the top, not allowing me to scroll down.

I scroll using either the trackpad or a trackball mouse and I still have the same problem. When I start to scroll down the web page, I get only so far and then the page snaps back to the top. It seems to have started with the last Firefox update. I am using 91.0.2

Asked by jlh68's Firefox 1 year ago

Last reply by jlh68's Firefox 1 year ago

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  • Archived

Firefox crashing after being closed

bp-a1a5cd34-f9dc-4e80-94c0-e39150210826 8/26/2021, 5:44 PM bp-7fb90376-80a8-4dc9-a9eb-9395d0210826 8/26/2021, 5:44 PM bp-3a0005e6-2bed-4076-9b90-51dcd0210826 8/26/… (read more)

bp-a1a5cd34-f9dc-4e80-94c0-e39150210826 8/26/2021, 5:44 PM bp-7fb90376-80a8-4dc9-a9eb-9395d0210826 8/26/2021, 5:44 PM bp-3a0005e6-2bed-4076-9b90-51dcd0210826 8/26/2021, 8:13 AM bp-7cb6c59b-3302-4789-ae02-3b4e00210826 8/26/2021, 6:28 AM bp-970abf7c-27f8-4bd3-acee-d28f00210826 8/26/2021, 6:28 AM bp-0c852917-64f5-4955-9eb6-e619d0210826 8/26/2021, 6:28 AM bp-a56ae8ae-a0ab-4854-9444-e53cd0210826 8/26/2021, 5:38 AM bp-21dc321a-eb30-430d-b6f7-1e8fc0210826 8/26/2021, 5:30 AM bp-d255c0a0-9072-4800-bc81-790230210826 8/26/2021, 4:23 AM

Asked by fanucweld 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

alien script detected moz-extension://658f8192-d5e7-40de-893f-5b62685be017/js/inject.js

I was using dslreports Speed Test http://www.dslreports.com/speedtest?httpsok=0 and it gave me this message: alien script detected moz-extension://658f8192-d5e7-40de-893… (read more)

I was using dslreports Speed Test http://www.dslreports.com/speedtest?httpsok=0

and it gave me this message: alien script detected moz-extension://658f8192-d5e7-40de-893f-5b62685be017/js/inject.js

Is this something I need to worry about? My internet has been running slow as of late.

Asked by FredMcD 1 year ago

Answered by FredMcD 1 year ago

  • Archived

EXCEPTION_ACCESS_VIOLATION_READ

Firefox keeps crashing and not submitting the report to Firefox... Signature js::GCMarker::processMarkStackTop More Reports Search UUID 02b36781-c350-4450-acf2-d7ca3021… (read more)

Firefox keeps crashing and not submitting the report to Firefox... Signature js::GCMarker::processMarkStackTop More Reports Search UUID 02b36781-c350-4450-acf2-d7ca30210903 Date Processed 2021-09-03 04:18:05 UTC Uptime 6,603 seconds (1 hour, 50 minutes and 3 seconds) Install Age 695,447 seconds since version was first installed (1 week, 1 day and 1 hour) Install Time 2021-08-26 01:41:39 Product Firefox Release Channel release Version 91.0.2 Build ID 20210823123856 (2021-08-23) Buildhub data OS Windows 10 OS Version 10.0.19043 Build Architecture amd64 CPU Info family 6 model 60 stepping 3 CPU Count 8 Adapter Vendor ID

Intel Corporation (0x8086)

Adapter Device ID

4th Gen Core Processor Integrated Graphics Controller (0x0416)

Startup Crash

False

Process Type content Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0x00001e021fd00000 Total Virtual Memory 140,737,488,224,256 bytes (140.74 TB) Available Virtual Memory 138,530,781,069,312 bytes (138.53 TB) Available Page File 10,279,178,240 bytes (10.28 GB) Available Physical Memory 10,456,707,072 bytes (10.46 GB) System Memory Use Percentage 38 EMCheckCompatibility

False

App Notes

FP(D00-L1000-W00001000-T000) Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x1199, AdapterSubsysID2: 74811558, AdapterDriverVersion2: 25.21.14.2531DWrite? DWrite+ WR? WR+ OMTP? OMTP-

Processor Notes

processor_ip-172-31-17-220_us-west-2_compute_internal_7; ProcessorPipeline

Crashing Thread (0), Name: MainThread Frame Module Signature Source Trust 0 xul.dll js::GCMarker::processMarkStackTop(js::SliceBudget&) js/src/gc/Marking.cpp:1939 context 1 xul.dll js::GCMarker::markUntilBudgetExhausted(js::SliceBudget&, js::GCMarker::ShouldReportMarkTime) js/src/gc/Marking.cpp:1763 cfi 2 xul.dll js::gc::GCRuntime::incrementalSlice(js::SliceBudget&, mozilla::Maybe<JS::GCOptions> const&, JS::GCReason) js/src/gc/GC.cpp:7189 cfi 3 xul.dll js::gc::GCRuntime::gcCycle(bool, js::SliceBudget const&, mozilla::Maybe<JS::GCOptions> const&, JS::GCReason) js/src/gc/GC.cpp:7656 cfi 4 xul.dll js::gc::GCRuntime::collect(bool, js::SliceBudget const&, mozilla::Maybe<JS::GCOptions> const&, JS::GCReason) js/src/gc/GC.cpp:7864 cfi 5 xul.dll js::gc::GCRuntime::gcSlice(JS::GCReason, long long) js/src/gc/GC.cpp:7960 cfi 6 xul.dll static nsJSContext::GarbageCollectNow(JS::GCReason, nsJSContext::IsIncremental, nsJSContext::IsShrinking, long long) dom/base/nsJSEnvironment.cpp:1048 cfi 7 xul.dll std::_Func_impl_no_alloc<`lambda at /builds/worker/checkouts/gecko/dom/base/CCGCScheduler.cpp:265:7', bool, mozilla::TimeStamp>::_Do_call(mozilla::TimeStamp&&) cfi 8 xul.dll mozilla::IdleTaskRunner::Run() xpcom/threads/IdleTaskRunner.cpp:109 cfi 9 xul.dll mozilla::IdleTaskRunnerTask::Run() xpcom/threads/IdleTaskRunner.cpp:41 cfi 10 xul.dll mozilla::TaskController::DoExecuteNextTaskOnlyMainThreadInternal(mozilla::detail::BaseAutoLock<mozilla::Mutex&> const&) xpcom/threads/TaskController.cpp:805 cfi 11 xul.dll nsThread::ProcessNextEvent(bool, bool*) xpcom/threads/nsThread.cpp:1152 cfi 12 xul.dll mozilla::ipc::MessagePump::Run(base::MessagePump::Delegate*) ipc/glue/MessagePump.cpp:85 cfi 13 xul.dll MessageLoop::RunHandler() ipc/chromium/src/base/message_loop.cc:324 cfi 14 xul.dll MessageLoop::Run() ipc/chromium/src/base/message_loop.cc:306 cfi 15 xul.dll nsBaseAppShell::Run() widget/nsBaseAppShell.cpp:137 cfi 16 xul.dll nsAppShell::Run() widget/windows/nsAppShell.cpp:603 cfi 17 xul.dll XRE_RunAppShell() toolkit/xre/nsEmbedFunctions.cpp:910 cfi 18 xul.dll MessageLoop::RunHandler() ipc/chromium/src/base/message_loop.cc:324 cfi 19 xul.dll MessageLoop::Run() ipc/chromium/src/base/message_loop.cc:306 cfi 20 xul.dll XRE_InitChildProcess(int, char**, XREChildData const*) toolkit/xre/nsEmbedFunctions.cpp:742 cfi 21 firefox.exe wmain(int, wchar_t**) toolkit/xre/nsWindowsWMain.cpp:131 cfi 22 firefox.exe __scrt_common_main_seh() /builds/worker/workspace/obj-build/browser/app/f:/dd/vctools/crt/vcstartup/src/startup/exe_common.inl:288 cfi 23 kernel32.dll BaseThreadInitThunk cfi 24 ntdll.dll RtlUserThreadStart cfi 25 kernelbase.dll TerminateProcessOnMemoryExhaustion scan

All drivers are up to date, Windows is up to date, Firefox is up to date (version 91 currently). Getting cranky that I cannot browse without crashing. TIA

Asked by ravendragonwing 1 year ago

Last reply by FredMcD 1 year ago

  • Solved
  • Archived

Problems showing sprites/images correctly

I have had this issue for a long time so in multiple versions of firefox where images of different types don't load correctly and are replaced with a garbled tv-test imag… (read more)

I have had this issue for a long time so in multiple versions of firefox where images of different types don't load correctly and are replaced with a garbled tv-test image type.

On the attached image you can see an example where dots on the map wont show correctly. Can this be some sort of privacy setting I have enabled withot knowing? I have reset firefox but still get the issue.

Asked by per33 1 year ago

Answered by cor-el 1 year ago

  • Solved
  • Archived

91.01 caused all web pages not to display colors, check boxes, contrast as the web pages normally appear

I'm using Mojave on desktop Mac. After Firefox automatically installed 91.0 and or 91.01 on to my Mac even though the setting required my assent, it appears that 91.0.1 … (read more)

I'm using Mojave on desktop Mac. After Firefox automatically installed 91.0 and or 91.01 on to my Mac even though the setting required my assent, it appears that 91.0.1 caused all web pages not to display colors, check boxes that I can see when I check them, color contrast on the web pages, and in sum no web page that I visit appears as it normally appears. Attached is a PDF of a screenshot of what I see when I search for "NOAA" and the page comes up so as to convey what's wrong with the web pages. You can compare what I see to what you see when you use the search tern "NOAA" [unless you have the same issue I have :)].

So, "How can [you] help?" You can help by providing me with a solution, fix, or guidance by which web pages will appear normally or a method by which I could revert to Firefox pre-91 software. It's impossible to use Firefox as it is now and so I downloaded Microsoft Edge which will have to do for now. Thank you for paying attention to my issue. Marty.

ps: I checked the box next to "Email me when someone answers the thread: but I cannot tell if it was worked because the check cannot be seen.

Asked by marty4 1 year ago

Answered by FredMcD 1 year ago

  • Archived

updated to version 91.0.2 in Windows 10 and some sites, Trulia for example, are not loading properly

updated to version 91.0.2 in Windows 10 and now some sites, Trulia for example, are not loading properly. Cannot now access the map view in Trulia however 91.0.1 worked j… (read more)

updated to version 91.0.2 in Windows 10 and now some sites, Trulia for example, are not loading properly. Cannot now access the map view in Trulia however 91.0.1 worked just fine.

Asked by dnsurf 1 year ago

Last reply by dnsurf 1 year ago

  • Solved
  • Archived

Firefox window does not open properly.

I've just upgraded to Firefox 91.0.2 (64 bit) on a Windows 10 system. Clicking on the Firefox icon on my toolbar indicates that the program is active, but no window appea… (read more)

I've just upgraded to Firefox 91.0.2 (64 bit) on a Windows 10 system. Clicking on the Firefox icon on my toolbar indicates that the program is active, but no window appears. Trying to close the program by right-clicking doesn't do anything and I have to use the Task Manager to get rid of it. The attached screenshot shows what happens when I hover the cursor over the taskbar icon.

Clicking on a URL sent me in an email also does the same.

Oddly, right-clicking and selecting 'open new window' works, so I can still sort of function, but it's a real pain.

I have only one monitor, so it's not a dual-monitor issue.

Asked by ptoye 1 year ago

Answered by ptoye 1 year ago

  • Solved
  • Archived

Unable to disable search from address bar

Since Firefox was last updated, I now no longer have the ability to access some websites such as Google, Wikipedia, and Amazon without Firefox prompting me to type someth… (read more)

Since Firefox was last updated, I now no longer have the ability to access some websites such as Google, Wikipedia, and Amazon without Firefox prompting me to type something to search within those sites even though all I want to do is go to the home page.

I can still get there by typing http:// in front of it but I shouldn't have to and if I change the settings to add the search in the toolbar and then try going to "amazon.com", for example, I'm still being prompted to use the address bar to search.

Is there a way to fully disable this prompt so I can type in "google.com" or "amazon.com" without getting the search prompt?

Asked by Mike Van Wormer II 1 year ago

Answered by Mike Van Wormer II 1 year ago

  • Solved
  • Archived

Extension: Clicked "Remove from Toolbar" & cannot find it in customize section (tried reset)

I removed bitwarden & grammer & spell checker extensions by clicking "Remove from Toolbar" & cannot find it either in the customize section even after resetti… (read more)

I removed bitwarden & grammer & spell checker extensions by clicking "Remove from Toolbar" & cannot find it either in the customize section even after resetting to defaults.

Thank you

Asked by jonathanvojtush 1 year ago

Answered by jonathanvojtush 1 year ago

  • Solved
  • Archived

Cannot log in to American Airlines website AA.Com

For the past couple of weeks I am not able to log in to AA.com. When I fill in the require fields ( AAdvantage # or username, Last name, Password), it redirects to https:… (read more)

For the past couple of weeks I am not able to log in to AA.com. When I fill in the require fields ( AAdvantage # or username, Last name, Password), it redirects to https://www.aa.com/sorry.html. I have no problem logging in on one of the other major web browsers. Ad blocker is turned off, cache has been cleared, all the tricks that usually solve such problems. So, I'm beginning to think that something in a recent Firefox update doesn't play nice with AA.com. I'm using Firefox Ver 91.0.2.

Any suggestions?

Asked by Tom Huckstep 1 year ago

Answered by Tom Huckstep 1 year ago

  • Solved
  • Archived

Firefox "Clear Data..." selection box not working.

I'm running Firefox 91.0.2 on a UK Windows 10 PC. I'm simply trying to clear my browser cache, but not my cookies. My problem: (1) Click on the "triple bar" icon, top-ri… (read more)

I'm running Firefox 91.0.2 on a UK Windows 10 PC. I'm simply trying to clear my browser cache, but not my cookies. My problem:

(1) Click on the "triple bar" icon, top-right, to open Firefox menu. (2) Click "Settings". (3) Click "Privacy & Security" on left side. (4) Scroll down (if necessary) to "Cookies and Site Data" section. (5) Click on "Clear Data..." button. (6) Two options are displayed: "Cookies and Site Data" and "Cached Web Content". I do NOT want to clear all my cookies as relogging into all my websites would be a pain. I ONLY want to clear my cache. (7) I attempt to click on the buttons to select the option I want, but the buttons appear to be UNRESPONSIVE. There are no ticks/check marks appearing. The only difference is that the border of the buttons changes colour slightly, but it's VERY hard to see. (Maybe this is connected with using the dark theme?) No matter what combination of button clicks I use, the two buttons remain unchecked, and they look identical. (8) If I click the "Clear" button a warning appears saying that all my cookies will be deleted. This is NOT what I want. (9) I give up and click the "Cancel" button. (10) I close down Firefox, return to the Windows desktop, and close down all possible applications and processes. I try to repeat the above steps, but the same problem happens again. (11) I give up and try to create a Firefox bug report, but I find there is now no bug reporting facility! Users can no longer submit bugs for Firefox!!! So I come here and post my problem, hoping that the community can help. (12) Thanks for any help offered!

Asked by keith.c.ballard 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Archived

Youtube does not work well in Firefox

That, simply YouTube does not work well with Firefox, among the problems we have that it is possible to log in to YouTube in a normal way, but immediately and frequently … (read more)

That, simply YouTube does not work well with Firefox, among the problems we have that it is possible to log in to YouTube in a normal way, but immediately and frequently in the use of the page the information and interface displayed is that of someone who does not log in, for Therefore, you cannot comment, you cannot save videos in lists, it is a problem that makes me no longer use Firefox but I want to use it again.

I have tested this on other computers and the problem is the same.

What is happening?

Thanks

Asked by Ikiam 1 year ago

Last reply by FredMcD 1 year ago