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How do we report browser issues?

Where do we report browser / load issues for Firefox Focus on iOS? For example, this site’s menu page loads automatically but is stuck in expanded mode. This doesn’t occ… (read more)

Where do we report browser / load issues for Firefox Focus on iOS?

For example, this site’s menu page loads automatically but is stuck in expanded mode. This doesn’t occur in Safari.

https://blooloop.us7.list-manage.com/track/click?u=b51ee8d1d61f48fc44b044e69&id=0fcf53a4df&e=7c9296edde

Thanks, J

Asked by expandedmind1 3 months ago

Last reply by susan keaton 2 months ago

Twitch Fails to Load

When attempting to access the Twitch website in normal browsing mode, the page does not load properly. Instead of the site rendering, I only see a black screen with an in… (read more)

When attempting to access the Twitch website in normal browsing mode, the page does not load properly. Instead of the site rendering, I only see a black screen with an infinite loading spinner.

This issue does not occur in private browsing mode (incognito), Twitch loads normally there.

I found that performing a browser reset temporarily resolves the issue, but after some time the problem returns. Continuously resetting the browser is not a practical solution.

Additional details:

   Browser version: 141
   Steps to reproduce:
       Open Firefox in normal mode
       Navigate to https://twitch.tv
       Observe black screen with loading spinner
   Expected result: Twitch should load normally
   Actual result: Page remains blank with a loading spinner
   Private browsing mode works correctly

Please advise on a permanent fix or steps to diagnose this issue.

Asked by Michael 3 months ago

Last reply by Sam 4 weeks ago

How to Right Click > copy & paste in Firefox when using Google Docs?

I'm using Google Docs in Firefox. Every time I right click and then click paste I get a message explaining that Firefox is incompetent and I need to hook my keyboard up t… (read more)

I'm using Google Docs in Firefox. Every time I right click and then click paste I get a message explaining that Firefox is incompetent and I need to hook my keyboard up to my tablet and use Ctrl + V. And tap/clicking Edit > paste won't work either. I use a mouse with my tablet, but not a keyboard.

How to I get FireFox to allow me to use Right Click or at the very least Edit > paste? Even Opera Browser can paste in a Google Doc.

Asked by iBrained 4 months ago

Last reply by jscher2000 - Support Volunteer 3 weeks ago

twitch video not working after last firefox update

After the last update to firefox the video does not load. there is sound and the side chat chows. the website loads but no video. it is like the video player is being blo… (read more)

After the last update to firefox the video does not load. there is sound and the side chat chows. the website loads but no video. it is like the video player is being block. all i get is a large purple question mark on the screen ware the video player would be. I tried troubleshoot mode still the same. i removed all addons still the same. I reset firefox back to default and still the same. i have tried other browser and that all work fine.

Asked by macgyver595959 5 months ago

Last reply by Denys 4 months ago

java script is not working even though in settings it says it is enabled.

Javascript is not working in my firefox. Even going into settings to enable java script doesn't work, because it says java script is enabled. But the webpages tell me tha… (read more)

Javascript is not working in my firefox. Even going into settings to enable java script doesn't work, because it says java script is enabled. But the webpages tell me that they need javascript enabled in order to work.

Asked by c.hixson 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

alert about firefox 78.15.0esr 64-bit for mac el capitan 10.11.6

Hello, I have old 15 year old mac el capitan -10.11.r with outdated firefox 78.15.0esr 64-bit.... in perfect condition. Unfortunately I can not make updates on browser a… (read more)

Hello,

I have old 15 year old mac el capitan -10.11.r with outdated firefox 78.15.0esr 64-bit.... in perfect condition. Unfortunately I can not make updates on browser anymore. Online banking websites does not allow me to use this outdated browser. Would you be so kind to make even paid update for me? Or at least let me know what settings I should change under about:config

Waiting to hear from you! [edited email from public]

Asked by Paul Hyski 5 months ago

Last reply by James (doing minimal support) 5 months ago

Horizontal scrollbar

Hello, when opening a video on YouTube in full-screen mode, the horizontal scroll bar becomes visible if you start moving the mouse cursor or scrolling. This doesn't happ… (read more)

Hello, when opening a video on YouTube in full-screen mode, the horizontal scroll bar becomes visible if you start moving the mouse cursor or scrolling. This doesn't happen in other Chromium-based browsers, where the scroll bar is always hidden (in full-screen mode). I tried deleting all browser data, but it didn't change the situation, and I couldn't find any solutions on the forums either. This looks very unattractive and ruins the video immersion. I hope you can help me resolve this issue or release an update that fixes it.

Thank you!

Asked by galimyanovradmil 5 months ago

Last reply by TyDraniu 5 months ago

Social Security Administration won't let me in!

https://support.mozilla.org/en-US/kb/https-upgrades SSA says Firefox will "upgrade" me, but their provided link doesn't go anywhere helpful. I tried doing several th… (read more)

https://support.mozilla.org/en-US/kb/https-upgrades SSA says Firefox will "upgrade" me, but their provided link doesn't go anywhere helpful. I tried doing several things I found on the help page https://support.mozilla.org/en-US/kb/https-upgrades "Firefox connection upgrades - HTTP to HTTPS ", but I still get this "Forbidden Access".

I have tried to contact SSA (left an e-message) and will keep trying, but my God, they were impossible to get by phone even before Trump and Musk cut everything, so I'm not going to even try that. Can you help me?

Asked by replies_r_us 5 months ago

Last reply by Ed 5 months ago

work websites not opening on mozilla anymore

Hi there, my work bookmarks stopped opening on this web browser. it accepts the password but never upload the website.I never had this issue before. Can you advise please… (read more)

Hi there, my work bookmarks stopped opening on this web browser. it accepts the password but never upload the website.I never had this issue before. Can you advise please

Asked by Veronika Klemerova 3 months ago

Last reply by Paul 3 months ago

Kindle books on Amazon

I've been using Firefox to buy Kindle books off of Amazon because the app will no longer do that. Now, for some reason, it's not letting me press the button to buy the bo… (read more)

I've been using Firefox to buy Kindle books off of Amazon because the app will no longer do that. Now, for some reason, it's not letting me press the button to buy the books. I can borrow books through my library and Amazon on Firefox, but not buy them. Am I doing something wrong? Do I have a setting wrong? What is up with this?

Asked by Angela 1 month ago

Last reply by Paul 3 weeks ago

Please enable JS and disable any ad blocker

Recently I have been unable to go to websites where I have had accounts for years. I can no longer access sites like Chewy, Etsy, and even Pinterst. On the latest failure… (read more)

Recently I have been unable to go to websites where I have had accounts for years. I can no longer access sites like Chewy, Etsy, and even Pinterst. On the latest failure to sign in to Etsy the message I got is "Please enable JS and disable any ad blocker" I don't want to learn another browser. Please understand I'm a senior so not as savy as you young folks. My Firefox browser is 140.0 so it is up to date

Asked by Cruz.mail.01 4 months ago

Last reply by Kiki 4 months ago