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Possible text rendering glitch on Samsung Galaxy Tab A (2017) SM-T380 Android Tablet

Samsung Galaxy Tab A (2017) SM-T380 Android version: 9 Firefox 115.0.1 Only Addon is ublock origin I've had this problem for months now, but it was never as bad as it ha… (read more)

Samsung Galaxy Tab A (2017) SM-T380 Android version: 9 Firefox 115.0.1 Only Addon is ublock origin

I've had this problem for months now, but it was never as bad as it has become now on the latest Firefox 115.0.1 Android release. The issue would (seemingly) mainly occur on text heavy websites, like Wikipedia, but it never disrupted me enough to file a report until now. It's now happening on practically every website I can visit.

Basically, huge 'blocks' of websites will be 'blanked out', and the only way to potentially work around this is to pinch zoom until these 'blocks' get out of the way of the text/page elements they're obscuring. This isn't consistent however, so you can't reliably just pinch to zoom to a perfect level to have the page render all the way correctly, the 'blocks' will simply move to obscure other parts as you're zooming and trying to fix whichever specific portion of the screen you want to see properly.

So far I've tried disabling ublock origin for pages this was occurring on, clearing the program cache, restarting my phone, clearing all browser cache/history, toggling the different Accessibility options pertaining to page zoom, and none of these things have worked at all.

I've attached some screenshots of how this looks when zooming in. Other browsers (the Samsung browser, specifically) don't have this issue on this tablet, and I saw one google play store Firefox app review with my same device also mention having a similar sounding issue.

Anyone have any idea what the issue could be? If more screenshots from a different website are needed, or if I should have posted this elsewhere, please let me know.

Asked by yungtarp99 5 months ago

Last reply by Paul 4 months ago

App "minimizes" when video goes fullscreen

Sometimes when I click full-screen on a video, the app view disappears, and I am back out on the home screen. I still hear the video, and can switch back to Firefox and t… (read more)

Sometimes when I click full-screen on a video, the app view disappears, and I am back out on the home screen. I still hear the video, and can switch back to Firefox and try full-screen again. It usually (maybe always) works the second time.

When it happens, I can briefly see the video go full-screen and rotate to landscape. When the view has disappeared the screen rotates back to portrait. Whenever a video stays in portrait mode when going full-screen, the problem does not occur.

Even when closing firefox, I can still hear the video. So I think it is related to this issue: [https://support.mozilla.org/en-US/que.../1420245]

What I have tried:

  • Switching versions of firefox, they all have the same issue; Firefox, Firefox Nightly, and Fennec.
  • Clearing cache and disabling add-ons has not worked, but seemed to make it happen less frequently for a while (not sure).
  • I tried activating automatic screen rotation, but this made the problem worse. It would then not work the second time and firefox would only display part of the website in the top right corner of the screen. Closing it and re-opening it multiple times did not work. I had to turn auto-rotate back off.
  • I'm using the KISS launcher. Tried switching to various other launchers, but it made no difference.


OS: Calyx OS 4.12 HW: FairPhone 4 Firefox: Fennec v116, Firefox Nightly Add-ons: uBlock Origin, Tampermonkey

Asked by levinj 3 months ago

Last reply by JambleScrambles 1 month ago

truncated text with firefox 115.0.1 android 9

Having web pages with missing, truncated text or blank rendering similar to error reported to Mozilla support by - pnystrom 7/22/21, 9:44 PM and moderated by Paul. Duc… (read more)

Having web pages with missing, truncated text or blank rendering similar to error reported to Mozilla support by -

pnystrom 7/22/21, 9:44 PM

and moderated by Paul.

Duck Duck Go list of search results has missing text and blank space, for example. Same missing text happened with earlier version of Firefox but is worse with this version update. Have Motorola moto 6g play phone.

Asked by berg.eedward 5 months ago

Last reply by Garrett24 4 months ago

Nothing is loading--everything is gray

Nothing will load in my browser after an Android update to my phone last night. All pages that I was viewing yesterday on different tabs remain gray--no error or other in… (read more)

Nothing will load in my browser after an Android update to my phone last night. All pages that I was viewing yesterday on different tabs remain gray--no error or other indication of how to fix this. Chrome and Incognito load the same pages without issue and work fine.

I suspect the issue was introduced with the Android update to my phone last night but not sure.

Asked by Bill 5 months ago

Last reply by Paul 5 months ago

YouTube soft-crashes when going full screen sideways

Steps to reproduce : - go to YouTube - open a video - press the full screen button or tilt the phone sideways to trigger full screen - Firefox crashes and forces ba… (read more)

Steps to reproduce : - go to YouTube - open a video - press the full screen button or tilt the phone sideways to trigger full screen - Firefox crashes and forces back to home screen - if opening Firefox again only half of the video component shows as in portrait mode, rest is black screen - if attempting to go side/full screen does properly show the video, but going back again to normal screen still shows the half black screen

I can reproduce this with a almost 100% rate, it only fixes itself by restarting Firefox, where it will work until phone is put to sleep mode.

I tried reinstalling Firefox from scratch, as well as deleting my browser cache and it didn't fix.

Asked by mariojothy 5 months ago

Last reply by hollandmk1 1 month ago

Firefox iOS keeps logging me out

I assumed I posted this question before but I can‘t find it in the forums: Since some time (2-3 weeks?) Firefox on iOS keeps „logging me oug“ from any website I use. On… (read more)

I assumed I posted this question before but I can‘t find it in the forums:

Since some time (2-3 weeks?) Firefox on iOS keeps „logging me oug“ from any website I use.

On google every time I have to consent again, on my news site I have to re-sign in every time to use my subscription …

I am not using the private mode nor have I set to clean everything after closing anywhere (or I don‘t know where to set this).

I am syncing with firefox sync and on my desktop all is just fine. But on iOS it‘s so annoying I am about to drop firefox.

Is there anybody who‘s got an idea what is going on or how I can change this? I uninstalled the App, it‘s automatically kept updated, newest iOS and newest firefox iOS version installed. Nothing helps and cannot find any setting explaining this.

Thanks in advance!

Asked by marco79 4 months ago

Last reply by suram080 4 months ago

Firefox doesn't display text correctly

Firefox is failing to display text properly on pages. Paragraphs are getting whited out at seemingly random. If I zoom or highlight the missing part I can usually get it … (read more)

Firefox is failing to display text properly on pages. Paragraphs are getting whited out at seemingly random. If I zoom or highlight the missing part I can usually get it to show up.

I'm using the android mobile version.

I've tried: Clearing the cache Uninstalling/reinstalling Firefox Deleting all add ons Restarting my device Changing font display sizes in Firefox and on my device

It's only Firefox, pages display properly when I try using a different browser. This has been an ongoing problem but its suddenly effecting huge chunks of text on all websites where previously it would only block a word or two on some websites.

(It was even effecting text while trying to type this ticket which is super annoying. )

Asked by thespicydiamond 5 months ago

Last reply by orange_cat 5 months ago

Android System UI crashes after a download completes in Firefox for Android.

About a week ago my phone (Sony Xperia ZX2 Premium running Android 10) started 'crashing to the lock screen' whenever a download finished in the mobile version of Firefox… (read more)

About a week ago my phone (Sony Xperia ZX2 Premium running Android 10) started 'crashing to the lock screen' whenever a download finished in the mobile version of Firefox. If multiple files are downloaded in short succession a popup will appear informing me that the 'System UI keeps stopping', with a prompt to close the app or to get to the app info (see the attached photo - clicking either option sends me back to the lockscreen, with the only difference being that after unlocking the phone the former will have stayed with Firefox in focus, and the latter having opened the Settings app on the System UI entry).

Going to about:crashes shows no recent crashes on Firefox's ends. (Plus, Firefox shows no signs of having been closed [like tabs being reloaded] after unlocking the phone again post-crash). The issue currently only happens when downloading a file through Firefox; downloading a file through Edge, Discord, or the Google Drive app produces no problems.

I have already tried force-stopping and restarting Firefox, restarting the phone, and clearing the download history with no luck. Furthermore, I have also checked for updates for the system, the Google Play Store, and Firefox for Android, however all of them were already up to date.

Any help would be sincerely appreciated.

Asked by merelyap 2 months ago

Last reply by ミヤ 2 weeks ago

Lost tabs/sessions

Hi, this has happened twice recently where I have had a number of tabs open on firefox on my phone and suddenly they all vanish. They do not show up in recently closed. I… (read more)

Hi, this has happened twice recently where I have had a number of tabs open on firefox on my phone and suddenly they all vanish. They do not show up in recently closed. If they were marked inactive I have no way to access them. I have no idea what happened but it’s really frustrating as between the two times this has happened I have lost probably 150+ tabs.

Asked by jokohn 4 months ago

Last reply by Paul 3 months ago

watching video fullscreen first time

Dear Mozilla support, For a while I have the problem that when I want to watch a video fullscreen on a website e.g. youtube, inline video etc. Firefox stops and complete… (read more)

Dear Mozilla support,

For a while I have the problem that when I want to watch a video fullscreen on a website e.g. youtube, inline video etc. Firefox stops and completely closes. This is only the first time when I play the video. When I re-open the browser I can continue watching the video fullscreen without any problem. I don't receive any error messages.

Attached the specs of my phone and Firefox browser.

Kind regards, Rick

Asked by rickhekman 1 month ago

Last reply by Paul 10 hours ago

Fonts in graphics suddenly small

The text size in Worldle all of a sudden got very small. Same thing happened for two other word games I play. The problem doesn't happen in chrome. Did Firefox change the… (read more)

The text size in Worldle all of a sudden got very small. Same thing happened for two other word games I play. The problem doesn't happen in chrome. Did Firefox change the code? I've tried to enlarge the font but it doesn't help with the font inside the games' graphics. Appreciate any advice!

Asked by deborah.matties 5 months ago

Last reply by Paul 4 months ago

Firefox rejects all service requests. Left on address line is a "human being symbol" with red backslash bar over it. How to recover?

Android Mobile phone Firefox rejects ALL service requests. Left on address line is a "human being symbol" with red backslash bar over it. How to recover? (When proble… (read more)

Android Mobile phone

Firefox rejects ALL service requests. Left on address line is a "human being symbol" with red backslash bar over it. How to recover?

(When problem appeared I have not touched any settings. Phone power off/on does not help.)

Asked by FIREFOX 5 months ago

Last reply by TyDraniu 5 months ago

How to disable Left or Right Swipe Deleting Tabs - Need Solution

Hello, I'm writing to describe a recurring problem I'm facing while using Firefox on my Android device, and I need your help to find a solution. The issue is that my ta… (read more)

Hello, I'm writing to describe a recurring problem I'm facing while using Firefox on my Android device, and I need your help to find a solution.

The issue is that my tabs keep getting accidentally deleted when I scroll up and down. The touchscreen on my device is highly sensitive, and simple scrolling often triggers the "left or right swipe" action, causing the current tab to close. This is incredibly frustrating as I like to keep my tabs organized, and having to reopen them repeatedly is time-consuming.

I've tried looking for a solution in the Firefox for Android settings config:about, but I haven't been successful so far. Is there any way to disable or adjust this feature so that left swiping no longer closes my tabs?

I'm a dedicated Firefox user and would like to continue using this browser, but this problem is significantly impacting my browsing experience. I would greatly appreciate it if you could provide me with a solution to this issue.

Thank you in advance for your assistance!

Best regards, Denise

Asked by denise00 4 months ago

Last reply by Paul 4 months ago

FIrefox/Duckduckgo problem

I am running Firefox and Duckduckgo on a Samsung Tab A (8.0), model SM-T387V. Just within the last few weeks there have been blank (white) bars covering part of the sear… (read more)

I am running Firefox and Duckduckgo on a Samsung Tab A (8.0), model SM-T387V.

Just within the last few weeks there have been blank (white) bars covering part of the search results. This also sometimes appears on a web page.

Screenshot attached.

If I use DuckDuckGo on Chrome it works fine.

What is the problem and how can I fix it? I can't find any support/help on the DuckDuckGo website.

Edit: When I use FireFox with a different search engine it does the same thing. If I use the Chrome browser with DuckDuckgo it works fine.

Asked by jlbolinger 4 months ago

Last reply by Paul 4 months ago

Firefox crashed on iOS version 115.1 (32781) and tab restore did not work, lost hundreds of tabs

Firefox on iOS crashed when I toggles the inactive tabs button on and off and I had about 48 tabs as well 300 + private tabs open for years and when I clicked on the rest… (read more)

Firefox on iOS crashed when I toggles the inactive tabs button on and off and I had about 48 tabs as well 300 + private tabs open for years and when I clicked on the restore tabs button, it did not work and nothing came back. Can you please help me restore the session? I really need those private tabs back so I can save them accordingly. The history is there for the normal tabs but the private ones are the ones I really need back. I just need to be able to restore that session. I can provide log files as needed. I would really appreciate it. Thank you.

Asked by abhav7 4 months ago

Last reply by Paul 4 months ago

app not opening in private mode automatically anymore

hi i use the ios firefox app on iphone 13 ios 16.5.1 the firefox app used to open automatically where it was left off for example if i had closed it while in view mode … (read more)

hi

i use the ios firefox app on iphone 13 ios 16.5.1

the firefox app used to open automatically where it was left off for example if i had closed it while in view mode of all the private tabs and reopend it would still be there in private mode with all tabs in view.

it no longer does this instead it always opens on the standard browsing mode. it also only opens links from other apps in standard browsing mode too now when i open them in the app.

i noticed this start happening maybe a few weeks ago not sure exactly when. i dont think it was a change in my settings because i searched them all for something like this and recall it always being the previous way where it would stay in private mode after being closed.

does anyone know how to fix this or experienced the same?

thanks

Asked by max122020 4 months ago

Last reply by suram080 4 months ago

Android app stopped working

No websites load anymore. Or rather, it doesn't try to load any websites. Any website or search term that I enter and the content display is just black. Close and reopen … (read more)

No websites load anymore. Or rather, it doesn't try to load any websites. Any website or search term that I enter and the content display is just black. Close and reopen doesn't help. It's literally unusable since a week or more back. I might try resetting but I really shouldn't have to, and there is nothing to say this won't happen again.

See attachment, this is what every website looks like for me.

Asked by Simon 5 months ago

Last reply by Paul 5 months ago