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Saved to home screen icons disappeared

I thought half my apps were gone randomly, then I realized they are all the ones that were web pages Saved to Home Screen, by Firefox! I'm very upset because there's no w… (read more)

I thought half my apps were gone randomly, then I realized they are all the ones that were web pages Saved to Home Screen, by Firefox! I'm very upset because there's no way I can remember all of them, how can I restore?? Android, no desktop fixes please!

Asked by Chris Mark 6 days ago

Last reply by Paul 4 days ago

can't use YouTube....... everything is too slow...???.?..

I said it all in the in the opening statement... What else am I meant to say?????????? It worked fine 2 weeks ago..? But now forget it!!!!!!! What has changed....you must… (read more)

I said it all in the in the opening statement... What else am I meant to say?????????? It worked fine 2 weeks ago..? But now forget it!!!!!!! What has changed....you must know ... So don't ask me just fix it!!!!!!

Asked by Leon.Jaeggi 6 days ago

Last reply by Paul 4 days ago

Full screen closes and returns to home screen

I'm having the same issue as previously posted below. I am on a Google pixel 7 pro. "On youtube mobile site or a reddit video, when I click the bottom right button to fu… (read more)

I'm having the same issue as previously posted below. I am on a Google pixel 7 pro.

"On youtube mobile site or a reddit video, when I click the bottom right button to fullscreen the video, a message pops up that says 'entering fullscreen mode' (with a firefox logo on the left of the message) and then firefox closes and I'm at my android home page

This seems to happen when I watch videos in a new instance. If I reopen firefox to the video and then try fullscreen again, it goes full screen no problem. So basically it's annoying and happens when I try to watch any video full screen for the first time.

Is this a known bug? Wasn't an issue on my old phone (I just got the galaxy s23). "

Asked by edanannand 5 days ago

Last reply by Paul 4 days ago

can't sync and Firefox crashes regularly after last update

Firefox Update 124.2.0 (Build #2016012559), 7a0e399c7b+ GV: 124.0.2-20240401114208 AS: 124.0 Fire HD 10 (11 generation) Build 0029294005124 FireOS 7.3.2.9 Logged into M… (read more)

Firefox Update 124.2.0 (Build #2016012559), 7a0e399c7b+ GV: 124.0.2-20240401114208 AS: 124.0

Fire HD 10 (11 generation) Build 0029294005124 FireOS 7.3.2.9

Logged into Mozilla, Sync now does nothing, "Last synced: never" Also crashes frequently all since last update.

Asked by becyclist-temp 5 days ago

Last reply by Paul 4 days ago

playing video is laggy

When a video plays, it will be laggy for a few seconds, the came back normal. Sometimes it doesn't recover from it. This happened almost everytime for the Firefox 124.2 v… (read more)

When a video plays, it will be laggy for a few seconds, the came back normal. Sometimes it doesn't recover from it. This happened almost everytime for the Firefox 124.2 version, seems like it has a frame rate cap.

As I installed the Firefox 122.0 version, it only appears a few times a moment, but still face a small chance to occur.

Phone specs: Vivo v21e Funtouch OS 12 Android version 12

Asked by •Śåmüęł• (‎ ‎‎) 1 day ago

Last reply by Paul 1 day ago

Unable to sync firefox Android with Desktop due to missing Sync Menu Item

According to https://support.mozilla.org/en-US/kb/how-set-firefox-sync-firefox-android, there should be a Sync and Save Date option in Firefox Android Menu, but it's nowe… (read more)

According to https://support.mozilla.org/en-US/kb/how-set-firefox-sync-firefox-android, there should be a Sync and Save Date option in Firefox Android Menu, but it's nowehere to be found.

I am using the current version of fire fox and am using the same smail on both devices.

I tried using using the QR scanner from the dialogue box in the firefox keyboard, however that only brings up a "Did you use the system camera? You must pair from within the Firefox app." display.

The option is still missing from the menu.

Asked by Ava E 4 days ago

Last reply by Paul 4 days ago

Firefox Mobile Webside Ad Frames causes Lags (Reboot sonetimes needed)

Hi Guys! Can high resources eatin' (maybe graphics, IDK) Ads, for Me in the Webside embedded and (sometimes) with 'movie' like movement decorated, automatically get bloc… (read more)

Hi Guys!

Can high resources eatin' (maybe graphics, IDK) Ads, for Me in the Webside embedded and (sometimes) with 'movie' like movement decorated, automatically get blocked?

My phone runs slow, 'even' with just 1 Tab open and only Firefox Mobile App on the phone active.

Sorry, I can't see the field I type in currently, maybe I writ a bad layout right now, but content matters XD.

Regards from Germany, Johannes

Asked by JohannesPaulHoffmann 6 days ago

Last reply by Paul 4 days ago

Download Function

I use a samsung galaxy A12, and I have issue with the download functionality. Whenever I'm downloading and I pause or the Internet becomes bad, when I resume the download… (read more)

I use a samsung galaxy A12, and I have issue with the download functionality. Whenever I'm downloading and I pause or the Internet becomes bad, when I resume the download or "try again", it completes the download but the file becomes corrupted and won't open in my phones storage. And I notice that the size of the file is always less than the actual size downloaded, which indicates that it stopped downloading into the local storage at the point it paused or network became bad.

It'll download completely, but the file downloaded into the phone becomes corrupted and useless. It's annoying that a browser has such a problem in 2023.

Please, fix up ASAP.

Asked by abdazeezosinuga 5 months ago

Last reply by IMHASZ 4 months ago

Firefox Android Crashes - java.lang.OutofMemoryError

Hello, I am getting a frequent freeze in the Android app and then shortly after a crash. Info: - happens on FF, FF Beta, and FF Nightly,and reinstall/phone reset didn't … (read more)

Hello,

I am getting a frequent freeze in the Android app and then shortly after a crash. Info: - happens on FF, FF Beta, and FF Nightly,and reinstall/phone reset didn't fix. - Samsung Galaxy SM-G965U running Android 10. - every error starts with java.lang.OutofMemoryError. - it never happens just on startup, just on auto fill, or some of the similar crash reports I've seen around here. - it does appear to be site-specific, but sometimes the site works and sometimes it does not: if I close the last tab after a crash, it will usually work for awhile. - Sync and disabling Add-ons doesnt fix it, although perhaps its worse with uBlock Origin enabled (not conclusively)

Thanks for any suggestions.

edited for clarity

Asked by kBayi 5 months ago

Last reply by Skulljeep 4 months ago

watching video fullscreen first time

Dear Mozilla support, For a while I have the problem that when I want to watch a video fullscreen on a website e.g. youtube, inline video etc. Firefox stops and complete… (read more)

Dear Mozilla support,

For a while I have the problem that when I want to watch a video fullscreen on a website e.g. youtube, inline video etc. Firefox stops and completely closes. This is only the first time when I play the video. When I re-open the browser I can continue watching the video fullscreen without any problem. I don't receive any error messages.

Attached the specs of my phone and Firefox browser.

Kind regards, Rick

Asked by rickhekman 5 months ago

Last reply by Paul 4 months ago

videos blank in landscape

Hi, I have been watching YouTube videos on firefox android and have been clicking ful screen and landscape has been fine. Then over night a few days ago, it stopped. Wh… (read more)

Hi,

I have been watching YouTube videos on firefox android and have been clicking ful screen and landscape has been fine. Then over night a few days ago, it stopped. When I turn the phone to landscape, the video sound is playing but the video is blank, with no picture. It is fine in normal portrait just not when I click full screen when it was working.

I've cleared the cache and history, I've even unistalled Firefox and reinstalled it twice, once from the play store and once as the apk but to no avail. I have also disabled adons, tried the picture to picture, and autoplay but nothing works.

Any help to rectify and return my viewing would be appreciated.

Asked by JT Noor 4 months ago

Last reply by Chris Peterson 4 months ago

cast, mirror, tv screen

Cast to your TV Learn how to view content on another screen How i can cast my video from browser to tv screen? ..not founded answer from "support" need add-on/plugin … (read more)

Cast to your TV Learn how to view content on another screen

How i can cast my video from browser to tv screen?

..not founded answer from "support"

need add-on/plugin or "about:config"-options please.

Asked by 777oty777 3 months ago

Last reply by Paul 3 months ago