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folder

I inadvertently deleted a mail sub folder named Shopping Oder Confirmations I found the folder in my acronis backup and copied it to my desktop I then pasted it in to the… (read more)

I inadvertently deleted a mail sub folder named Shopping Oder Confirmations I found the folder in my acronis backup and copied it to my desktop I then pasted it in to the profile window of thunderbird in hopes that when i restarted it would show up in my mail folders which it did not I can send you screen shots of the different windows where I dropped the folder Can you help please?! There is tons of information in these folders I reference often. Thank you! BTW I did just make a donation :)

Asked by dubbls 1 week ago

Last reply by dubbls 3 days ago

Your Browser is being managed by your organization

I have Norton 360. I just reinstalled a brother printer and now I get the "Your browser is being managed by your organization". While I sync with my laptop, as others hav… (read more)

I have Norton 360. I just reinstalled a brother printer and now I get the "Your browser is being managed by your organization". While I sync with my laptop, as others have said, I'm not an organization. There is an Enterprise policy .

Active Policy Name Policy Value ExtensionSettings {"firefoxhpsureclicksecurebrowsing@bromium.com":{"installation_mode":"blocked"},"firefoxhpwolfsecurityextension@bromium.com":{"install_url":"https://addons.bromium-online.com/wsx.xpi","installation_mode":"normal_installed"}}

I can't store or edit any bookmarks. How do I correct this? I need answers in very simple terms as I am very much a layman with computers. Thank You!

Asked by sitka-dog 1 week ago

Last reply by sitka-dog 3 days ago

Moving 90 folders

I have a local folder which has 90 folders within it. These are folders brought over from Eudora (the mail system I used before Thunderbird). It would help me if I coul… (read more)

I have a local folder which has 90 folders within it. These are folders brought over from Eudora (the mail system I used before Thunderbird). It would help me if I could easily move all 90 from their current "Eudora" folder to the big "main" folder that Thunderbird has. To make it clear what I'm asking, here's an example, using two folders, Danbury and Fritz.

D (folders whose names begin with D) Eudora folder, which has two folders - Danbury and Fritz F (folders whose names begin with F)

Is there any way to move the 2 folders that are currently within the "Eudora" folder so that they're "first level" folders. In other words, Danbury would be among the "D" folders and Fritz would be among the "F" folders.

The only way I know to achieve this is by manually creating the new folders, moving the items from the old folder to the new folder, and then deleting the old folder. This is cumbersome.

Asked by Tom Cluster 1 week ago

Last reply by Tom Cluster 1 day ago

Confluence stops working after a while until cookies are cleared

I have an issue where Confluence stops working after a while. The issues are as follows: Opening a link will work and show the page. After about 5 seconds, the pa… (read more)

I have an issue where Confluence stops working after a while.

The issues are as follows:

  • Opening a link will work and show the page.
  • After about 5 seconds, the page will turn black.
  • Using the search bar does not work, no results show.
  • Trying to expand items in the sidebar does not work.
  • Clicking on a link in the sidebar does work, but it too will turn black after the same 5 second delay.
  • You can't edit pages.

I have found two ways to temporarily fix the issue.

  • Clear the cookies for Atlassian.net.
  • Go into the inspector, switch to the Network tab, tick "Disable Cache" and reload the page.

Unfortunately, this only fixes it for a week or two until it comes back.

This is not specific to any one Confluence instance. Once one stops loading, all (that we have tried) stop loading.

Asked by jimmy.koene 1 month ago

Last reply by jimmy.koene 5 days ago

Today My FIrefox font size changed,. the web sites I can read but the url bar, shortcut bar, and some other things are TINY.

some items are large, some items are TINY. I have tried resetting my display setting scale, but the url bar, the menu where are my open tabs, the bookmarks toolbar, and s… (read more)

some items are large, some items are TINY. I have tried resetting my display setting scale, but the url bar, the menu where are my open tabs, the bookmarks toolbar, and some other things re TINY.

Asked by ndimitru1 1 month ago

Last reply by ndimitru1 3 days ago

Firefox manage bookmarks question just submitted - probably working properly

I don't know how to get to my prior question to update it I submitted a support question a short time ago about Firefox manage bookmarks using Waterfox version. I n… (read more)

I don't know how to get to my prior question to update it I submitted a support question a short time ago about Firefox manage bookmarks using Waterfox version. I now think I could have been duped by the colour of the window bar. I have also found that firefox manage bookmarks does not show individual bookmarks that are not in folders - in the left pane. This also threw me. However, when I click on Bookmarks menu in left pane, the individual bookmarks are all shown in the RHS pane. I have done a quick check and the list does not contain at least two bookmark folders that are in my Waterfox bookmarks - I did not try to check all. I now think there is no problem. Interested whether anyone else has raised this. MY SUGGESTION - in the past I am confident that manage bookmarks function did not use waterfox color. In the next update try to change the manage bookmarks function window to a color different to Waterfox colors. This may not be possible if waterfox simply inherits the manage bookmarks function code incl colors.

Prior question text pasted here for completeness Yesterday I was using both Firefox and Waterfox. Since then when I try to use manage bookmarks in Firefox - I get the waterfox version of manage bookmarks showing the waterfox bookmarks list. Is there a way to get the firefox manage books back again

Asked by LeoV 4 days ago

BBC News and BBC iPlayer videos show black screen or error

The same thing happens on my two Dell laptops (Inspiron and Latitude), and a Hyper-V VM (on my desktop PC). They all run Bazzite Linux 6.17.7-ba25.fc43.x86_64. A video … (read more)

The same thing happens on my two Dell laptops (Inspiron and Latitude), and a Hyper-V VM (on my desktop PC). They all run Bazzite Linux 6.17.7-ba25.fc43.x86_64.

A video may play for a second or two, and then it's either a black screen, or an error message of "The content doesn't seem to be working."

On the same two laptops and VM, the Chromium Browser, and LibreWolf (a fork of Firefox?), have no issues playing the same videos.

Firefox version on all three systems is 147.0.3.

Any help/guidance welcome with thanks.

Asked by TechD 6 days ago

Last reply by TechD 5 days ago

Sent and All Mail are out out order by date

My emails that are in Sent or All Mail are all out out order by date - random - different dates. I don't know what happened? I expect to see the most recent first - just… (read more)

My emails that are in Sent or All Mail are all out out order by date - random - different dates. I don't know what happened? I expect to see the most recent first - just as i do in my inbox. It is ok. They are fine in Gmail - where they come from. Thanks

I have used Thunderbird for a long time?

Asked by creating sanctuary 2 days ago

Last reply by creating sanctuary 1 day ago

Thunderbird Account

Hello, I have two microsoft email addresses linked to Thunderbird, one @hotmail.com and one @outlook.com. I have been using Thunderbird with them both fine for some time.… (read more)

Hello, I have two microsoft email addresses linked to Thunderbird, one @hotmail.com and one @outlook.com. I have been using Thunderbird with them both fine for some time. Recently, the outlook.com account has stopped sending emails via Thunderbird. As far as I can tell, this was out of nowhere, and I hadn't changed any settings. It still receives emails.

Both accounts use the same SMTP information, and the hotmail.com continues to work with those details.

I have tried changing the settings and even deleting and readding the account but it hasn't fixed it. I have also checked the outlook account is still IMAP and POP enabled and it is.

When I do try and send an email, I am told: "Login to server smtp.office365.com with username [edited]@outlook.com failed. with options to Retry, Enter New Password (which loads a new window briefly but then disappears) and Cancel."

When I cancel, I get this message: "Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.office365.com timed out. Try again."

My server settings, on both accounts, are: smtp.office365.com Port 587 STARTTLS OAuth2 And the user name matches the email.

Does anyone know what I might be doing wrong, and how I could fix it? Thank you!

Asked by psqlstr 4 days ago

Last reply by psqlstr 4 days ago

After updating to firefox 147.0.3 all of my browser history (along with open tabs at the time of updating) is lost

After updating to Firefox 147.0.3 all of my browser history (along with open tabs at the time of updating) is lost. I just updated to Windows 11 workstations (plus a cou… (read more)

After updating to Firefox 147.0.3 all of my browser history (along with open tabs at the time of updating) is lost. I just updated to Windows 11 workstations (plus a couple of older Windows 10 workstations) to the current (Feb 2026) updates too. However the history data was lost before the Windows updates. I noticed that with the previous update of Firefox that saved login information was also lost. Who is doing your program updates, a chimp?

In the past when an update was done the browser would open back up with all of the previous versions session tabs in tact. But not now.

I've lost several tabs of research that was being done. Based on what has been happening, I will HAVE to change to some other browser. This is a shame as I've been a loyal Firefox user since day one. Good bye Mozilla and Firefox.

Asked by stephen.gragert 4 days ago

Last reply by stephen.gragert 3 days ago

restoring profile from a windows 7 machine to a windows 11 machine

I've been searching for three days now for a solution that will work to restore my profile from a crashed windows-7 machine to my new windows-11. Nothing listed in any fo… (read more)

I've been searching for three days now for a solution that will work to restore my profile from a crashed windows-7 machine to my new windows-11. Nothing listed in any forum or help desk works as described. I used to be able to just rename the folder to the exact file name on the new PC, but windows 11 won't let me do anything. It always needs admin permissions and even after I activated the admin account and assigned a password, I still cannot copy to the folder or rename the folder. Every attempt to do this on W-11 fails. It shouldn't be that hard and I'm tired of wasting days playing with this. I have important bookmarks, passwords etc. I want restored, and I need help. Nobody wants to pick up a phone anymore to assist!

I have never used "sync" because I have multiple PCs and each used for different applications and yes some go back to W-7, the operating system that actually worked well. Each PC has Firefox and a distinct bookmark file.

I went to "about:profiles" and created a new profile thinking I could copy to the new folder, but when i switched profiles I couldn't get back to the original default! HELP!

Sam

Asked by Sam 2 days ago

Last reply by Sam 7 hours ago

Shutting down fire fox browser properly

When I try to exit the fire fox browser I delete all cookies then select exit and close it out. However when start my computer the next time I get a message that fire fo… (read more)

When I try to exit the fire fox browser I delete all cookies then select exit and close it out. However when start my computer the next time I get a message that fire fox is already running and if I hit the cancel button it freezes the screen and I have no options to move on. So how should you do a normal shutdown off the browser?

Asked by steveswain123 4 days ago

Recurring events in the caldav (external) calendar

Problem with recurring events in the caldav (external) calendar. If you delete one instance of an event (today), events for previous days are automatically created. Thun… (read more)

Problem with recurring events in the caldav (external) calendar. If you delete one instance of an event (today), events for previous days are automatically created.

Thunderbird ver. 140.7

Asked by Виталий В. 5 days ago

Firefox redirects focus to a tab with google search randomly

Right, it's bit hard to explain this but I'll try. I often right click on text to search google for it, but also just google stuff regularly. What happens is, after the n… (read more)

Right, it's bit hard to explain this but I'll try. I often right click on text to search google for it, but also just google stuff regularly. What happens is, after the new tab opening and I move to different tab from that google search, it forces me back to that tab. It usually happens right after opening that tab and just waiting few seconds and then switching tabs will "fix" it but it also randomly switches me to open google search from before after minutes have passed for no reason. This started happening few months ago but as I've been using less and less of my pc it hasn't been TOO much of an issue, but as I am starting to use it more again it is driving me insane. I can try to video it, I tried searching but couldn't find same behavior mentioned anywhere. Not sure what I can try to fix this.

tldr: moving from new google search tab changes tabs on itself and forces google search one to be focused, usually right after opening but sometimes after some time has passed too.

Asked by Nolimit 5 days ago

Last reply by Nolimit 5 days ago

Installing firefox on my new device: Not all of my bookmarks are uploading from firefox on my other device

Installing firefox on my new device: Not all of my bookmarks are uploading from firefox on my other device. It uploads a really old version of the tool bar even tough i… (read more)

Installing firefox on my new device: Not all of my bookmarks are uploading from firefox on my other device.

It uploads a really old version of the tool bar even tough it shows in the HTML folder I am importing from my other device that the updated links are in the tool bar category.

Asked by StellaBellaUSA 5 days ago

Can't stop one email sender from going into Junk mail

In the past week emails from one of my friends started going into junk mail. The person in in my contacts. I selected 'enable adaptive emailjunk mail..." and selected t… (read more)

In the past week emails from one of my friends started going into junk mail. The person in in my contacts. I selected 'enable adaptive emailjunk mail..." and selected the correct address book. The mail still went to the junk folder. I changed the 'move new junk mail to: my inbox, still went into the junk folder. I had him send me 10 emails that I marked as 'not junk' still no success. My emails come from yahoo.com - went there and there was nothing in the spam or junk folder in my yahoo email account. This is happening to only one email address. There's nothing strange in the title of the email or the content. I've run out of ideas.

Asked by duhnel 4 days ago

Last reply by duhnel 3 days ago

Is there something changeable in Firefox that would allow things to display better?

Is there something changeable in Firefox that would allow things to display better? On Tue, Feb 3, 2026 at 11:27 AM Douglas Flegal <toemeister@hotmail.com> wrote: … (read more)

Is there something changeable in Firefox that would allow things to display better? On Tue, Feb 3, 2026 at 11:27 AM Douglas Flegal <toemeister@hotmail.com> wrote:

   It shows up in Edge but not in my browser Firefox.

Answer: Thanks for flagging this. We’re aware that some parts of the newsletter may not display correctly in Firefox, while they do load in other browsers. Unfortunately, this is a browser-specific issue and not something we’re able to control on our end.

Asked by Toemeister 3 days ago