All Products Support Forum

Hello,

I hope this is the right place to post about this issue.

Just installed Thunderbird Beta 112.0b3 (64-bit) a couple of days ago, getting the feel of this one and doing OK, but found an issue.

Buttons (screenshot supplied) are not working (not taking me anywhere) except for the calendar one, which works OK

Any feedback or instructions to correct this would be appreciated.

Regards, Jay

I have successfully used thunderbird for years, but cannot add my gmail account. I read the google and TB docs. I have tried this several times. I must be doing something wrong, but not clear to me…

First, I did gmail steps:

1) log into gmail using gmail.com email address and gmail password 2) click on Setting “gear” in upper right 3) click on “see all settings” 4) click on “forwarding and pop/imap” tab 5) verify that “enable imap” is checked. Says “status: imap is enabled”

Then, I did thunderbird steps:

6) clear error log. click File / New / Existing Mail Account 7) enter 3 items: my name, full gmail.com email address, and gmail password 8) check “remember password” 9) click “continue” 10) TB says “configuration found in mozilla isp database” 11) IMAP option already checked 12) click blue “done” button

Then, there were some google popups:

13) in google popup, gmail address already entered, clicked “next” 14) next popup, enter same gmail password from step 1, click “sign in” 15) receive phone call for google 2-step verification and enter code 16) next popup says “mozilla thunderbird email wants to access …” 17) popup has 3 items: email, contacts, and calendar. click “allow”

Finally, back at thunderbird, it says in a yellow box: “Unable to log in at server. Probably wrong configuration, username, or password”. So fails to work.

I accessed settings / privacy / passwords / saved passwords. The list is empty. "Use a primary password" is not checked.

In case helpful, here are the messages in the error console resulting from one attempt (steps 1 to 17), with my gmail address blanked out:

XHRGEThttps://gmail.com/.well-known/autoconfig/mail/config-v1.1.xml?emailaddress=my_gmail_name@gmail.com [HTTP/2 404 Not Found 238ms] XHRPOSThttps://my_gmail_name@gmail.com:hhYY6789AA@gmail.com/autodiscover/autodiscover.xml [HTTP/2 404 Not Found 245ms] XHRGEThttps://gmail.com/.well-known/autoconfig/mail/config-v1.1.xml?emailaddress=my_gmail_name@gmail.com [HTTP/2 404 Not Found 208ms] XHRGEThttps://autoconfig.thunderbird.net/v1.1/l.google.com [HTTP/3 404 Not Found 91ms]

NS_ERROR_FAILURE: Couldn't decrypt string crypto-SDR.js:200 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] 3 OAuth2.jsm:170 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] 2 OAuth2.jsm:170 Some cookies are misusing the recommended “SameSite“ attribute 10 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] OAuth2.jsm:170 Not showing popup notification password with the message Save login for google.com? browserRequest.js:12:13 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] OAuth2.jsm:170 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] OAuth2.jsm:170 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] OAuth2.jsm:170 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] 2 OAuth2.jsm:170 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] 2 OAuth2.jsm:170 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] 3 OAuth2.jsm:170 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] OAuth2.jsm:170 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] OAuth2.jsm:170 Loading failed for the <script> with source “chrome://global/content/netError.js”. neterror:128:4 NS_ERROR_ABORT: User canceled primary password entry 3 crypto-SDR.js:90

Any suggestions appreciated. If other diagnostic information I might send, let me know. Thanks

Hi,

I have a supplier who has started sending invoices as attachments with the wrong Content-Type.

Instead of:

Content-Type: application/pdf; name="test.pdf"

they send

Content-Type: test.pdf

My problem is, I can't open these files in any program. I have to save it first, and then open it in a pdf reader via a filemanager.

This only happens with the above content type.

When running thunderbird from the terminal and watchting the output, the following message appears when I select a pdf program to open the file in:

JavaScript error: chrome://messenger/content/msgHdrView.js, line 1739: NS_ERROR_FILE_NOT_FOUND: Component returned failure code: 0x80520012 (NS_ERROR_FILE_NOT_FOUND) [nsIMIMEInfo.launchWithFile]

Ubuntu 22.10 Thunderbird 102.9.0

Any ideas?

Tommy

I’m trying to load firefox(free) on my Mac.

The apple app store

List the following options. purchase, Open Link Pro, OLW,Openly A Link. Is fire fox not free on Apple Mac systems. If it is how do I get it. Rudy Gnekow

Does anyone know how this could happen?

see: Thunderbird not sending with Gmail POP3 SOLVED

https://support.mozilla.org/en-US/questions/1408429

See 21 March.

Well, after I thought I had fixed my Problem, I got a big surprise. A friend came by and I was explaining what I did so we had a look at the Account Settings. When I pulled up the SMTP settings I noticed that the Port selection had been changed back to 587. I checked the other Gmail accounts and they too had reverted to 587. Bear in mind, I had previously changed all the accounts SMTP ports to the default, 465. Now, the question is, “How did the ports revert to 587. 587 is the port chosen when Thunderbird sets up a gmail account even though it shows the default as 465. Does anyone know how this could happen? Joe

Is there some way to recommend an extension that's available in the Chrome Web Store but not available for Firefox? It's the only one I've found anywhere that does this, particular job.

Beanote will allow a sticky note to be made *anywhere* on a web page -- not in a sidebar -- and it will stay right where you want it. Or you can move it. Also, if there are tabs within a portion of that webpage, it will bleed through transparently to all of them. If you want to add it to another of these tabs, you just click on it and you can move it anywhere you'd like; again, it will stay there.

Firefox 111.0.1 (64-bit) on MacBook M1 Pro running Ventura 13.2.1

Cannot enter URL in the address book. When I hit return nothing happens. This happens even with no extensions installed, however, it works in a private window.

Any advice?

Prior to updating to Firefox 111.0.1, I had NO issues going to chase.com. Now, it no longer works in Firefox. It does work in Chrome browser. When I go to chase.com, I get the below error message. I'm using a FF private window with no extensions. Yes, I cleared cache and cookies.

We don't support this browser version anymore. Using an updated version will help protect your accounts and provide a better experience.

When I launch Thunderbird IMAP, it tries to bring current any IMAP activity I’ve done on my phone but gets stuck indexing/synchronizing. Here’s what I’ve tried:

A. In Thunderbird 1. Rebuild the Global Database

2. Rebuild the INBOX.msf file

B. In ESET Antivirus, Assign Exclusions for Thunderbird 1. Go to SETUP > advanced > detection engine > exclusions > detection exclusions > edit, and there are two: (1) C: Program files\Mozilla Thunderbird, and (2) C: Program Files(x86)\ Mozilla Maintenance Service.

2. Go to SETUP > advanced > web and email > protocol filtering > excluded applications > edit, C: Program files\Mozilla Thunderbird\thunderbird.exe.

3. Go to SETUP > advanced > email client protection > email protocols, and disable (turn OFF) the IMAP and IMAPS protocols.

4. You have to also exclude the Thunderbird Profiles Folder. Go to SETUP > advanced > detection engine > exclusions > detection exclusions > edit, and navigate to C:\Users\YourName\AppData\Roaming\Thunderbird\Profiles\

5. Restart the computer.

C. When I launch Thunderbird, it tries to bring current any IMAP activity I’ve done on my phone but hangs at indexing/synchronizing.

1. The above steps should be enough to resolve the issue if it’s caused by ESET program or settings, according to ESET tech support.

2. To verify whether the issue is being caused by ESET program or ESET settings, I uninstalled ESET and ran Thunderbird in an attempt to reproduce the issue. The issue persists with ESET uninstalled. Therefore the problem is not ESET. So I reinstalled ESET. If you do use ESET for antivirus be sure to assign the above exclusions.

D. Is there a way for me to pay someone for telephone tech support or a way for me to go back to v91?

My email screen has gone to a larger page that will not fit on the computer screen, whether in full screen or partial, the inbox is pushed off the left side, and the email previews are so large they extend half the way across from the right side. Previously most of the center was for email lists, but now it is just a small part that will only show two or three emails. How can I change it back the the old format?

Hey team! After my organization restricted GitHub access to a specific IP ranges (from inside company VPN) I cannot access GitHub Organization repositories through Firefox Developer Edition, though VPN works and I am signed in. I can see the following error: `Access forbidden from this IP address` together with incorrect IP address displayed.

Also worth mentioning that through Google Chrome I can access my company GitHub pages perfectly.

Can you please help?

Hello, Using Thunderbird (v102.9.0). Using Tools > Export. Says if profile is more than 2gb do not use. I ran it and it produced a zip file of 2.9GB but no warning or error message. Should it produce a warning/error message?

Firefox seems to be unable to start in widowed or split screen mode on Huawei P40, EMUI 12. On EMUI 12, apps that support widowed mode are marked with a "window" button in the "recent apps" view. You can see in on screenshot in a yellow circle for Facebook app, but it is absent for Firefox. When I try switching to split screen mode, it shows a message, that Firefox is unable to be run in this mode (sorry, the message is in Japanese). Even if I try using an app Split Screen Shortcut, that seems to have it's own split screen function, separate from the EMUI one, Firefox still launches in fullscreen, and the Shortcut app returns an error.

The thing is, I tried Firefox on Samsung Galaxy A04s (presumably, Android 12?..), and it works without any problems.

It's it a bug and Firefox should support split screen and windowed mode, but doesn't, or does the app lack this support, but Samsung A04s's system just forces it to open in that mode itself?

If it's a bug, I would really appreciate it if you could fix it. This is literally the only downside (for me) this app has.

Hi there. I hope you can help me.

Suddenly, I am unable to upload outgoing messages to the server and I have a message stuck in the outbox. Clicking on the icon in the bottom left and corner of the screen merely turns me on or offline. Downloading is OK. I've checked the outgoing server settings and all seems to be correct.

Is it my imagination, or is there a setting that prevents automatic uploading to the server when the icon is clicked? If there is, I've been unable to find it.

Any help / suggestions will be greatly appreciated.

Regards

Jan

When I try to send email from Thunderbird, it gives "Sending of Message Failed" error. I'm running Windows 7 with Thunderbird 102.9.0 32bit. I tried with a gmail.com and a hotmail.com address, but it gives the same error.

On Windows, I have an Admin account and a User Account. I can login to the Admin account and it'll work fine. It's just a specific Windows user where I have the issue. I tried reinstalling Thunderbird, deleting %APPDATA%/Local/Thunderbird and %APPDATA%/Roaming/Thunderbird, but the issue persists.

Any ideas?

My aim is to save the email of three years ago (all but some folders) and then remove from the server (i use IMAP, Thunderbird 102.7.1 on Ubuntu).

I was a long time user of the Evolution mail client and I was used to programmatically (python script at bash level) to create a directory with a lot of mbox files (one for each mail folder), then I archived it in a DVD.

I use Thunderbird in two accounts plus the local-folders, so pressing "archive" in thousands of different mail is not feasible.

I'm looking for a solution that take the starting date, the final date, and the list the folder involved (or the ones to skip): is there a function, a sequence of commands, or an add-on to do that?

Thanks

I have two homes in different states. Both have Mac computers. I would like to have both Firefox and Thunderbird be the same on both with the same files and same bookmarks, passwords etc.

I now go into the Library and copy files to a thumb drive when I am at home, and bring the thumb to my cabin. My problem is that I do not know which specific files to copy and bring and replace.

Can someone please inform me which files to copy for a seamless transition between both machines?

Thank you.

Since recent Firefox update, Yahoo mail won't let me send messages, reply, delete, or move mail to another folder. I can't mark the mail as important, or close an email I've opened by x-ing out of it. I can only open an email and can get back to my email folder by clicking on the folder. Pretty much unusable. In safe mode it has the same problem. I tested my Yahoo mail using Chrome and it works the way it's supposed to, but I much prefer Firefox. Thank you.