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I get frequent errors that "connection to server pop.xxx.net.il was reset." but at the same time, TB does download my messages

A search showed that others have experienced this same error message, but as far as I can tell, they all were unable to access their email. These messages began appearin… (read more)

A search showed that others have experienced this same error message, but as far as I can tell, they all were unable to access their email. These messages began appearing about a month ago. They pop up in Troubleshooting Mode. They did not in Windows Safe Mode. AVG and ZoneAlarm are not the culprits.

Asked by doniel 2 months ago

Last reply by doniel 7 hours ago

Thunderbird and Win 11 email

I have Thunderbird on my Omen 35L on Win 11. Thunderbird CANNOT CONNECT to Comcast to send an email. This was not a problem on Win10. I have done ALL the settings fixes … (read more)

I have Thunderbird on my Omen 35L on Win 11. Thunderbird CANNOT CONNECT to Comcast to send an email. This was not a problem on Win10. I have done ALL the settings fixes and NOTHING WORKS. Other mail provider accounts send OK (e.g. Site Ground). This is unique to Win 11 and Comcast.

Asked by ei69jeff 3 months ago

Last reply by ei69jeff 12 hours ago

Thunderbird "could not connect to server" error

Thunderbird is reporting error "could not connect to server . . . the connection was refused." However, it seems that it reports this error only when there is no new inco… (read more)

Thunderbird is reporting error "could not connect to server . . . the connection was refused." However, it seems that it reports this error only when there is no new incoming message. And it does not happen consistently.

Thunderbird is version 147.0. Operating system is the current version of Windows 11 on an HP desktop workstation, new 4 months ago.

I have 4 email accounts set up in Thunderbird. Server settings for the accounts are set to check for new messages at startup and at intervals of 5 to 10 minutes depending on the account and to automatically download new messages. I have confirmed the server settings for the accounts match the settings specified by the ISP. When there is a new message to be downloaded it seems that it does, in fact, connect automatically to the server and download when Thunderbird does its check for new messages at startup or specified intervals.

When I have open the Inbox for an account and click on the "Get Messages" icon or right-click on the account name and then click on "Get Messages" I usually promptly see at the bottom of the window the messages "Host contacted . . . sending login information . . . Checking inbox for new messages . . . there are no new messages to download." That is true even if I do that within seconds of receiving the "could not connect" error. But sometimes there is a delay of many seconds before the "host contacted . . ." message, and occasionally I never get that response to the click to get messages. When I click to "get messages" I never see the "could not connect" error even if the "host contacted" message does not appear.

I have set to show an alert and play a sound when new messages arrive. The same sound is played when the "could not connect to server . . ." error is displayed. The result is the sound may be played every 5-10 minutes. I can tell that this issue does not happen consistently because I might go for several hours, or even all day, without the sound and without the error message. The occurrence or absence of the error seems to be completely random and unrelated to what I may have open on the computer.

Since I do seem to be receiving messages without a delay in delivery this is perhaps no more than an annoyance, but I would prefer to avoid the annoyance. This is not happening on other computers here which are using Thunderbird.

Asked by sage7 8 hours ago

Can't download new messages

Why did retrieving messages suddenly stop. It was working yesterday and I made no changes to anything. I can send successfully. I am using Shaw/Rogers Pop server. Why … (read more)

Why did retrieving messages suddenly stop. It was working yesterday and I made no changes to anything. I can send successfully. I am using Shaw/Rogers Pop server.

Why does "test connection to server" fail?

Asked by dorval 1 day ago

Last reply by dorval 5 hours ago