All Products Support Forum

The latest version of firefox for MacOS 14.4.1 has broken the picture in picture function. When enabling PiP, the video window takes up almost the entire screen and doesn't remember the size i set it to, like it did in older versions of Firefox. Another issue is when im in fullscreen mode and enable PiP, the PiP window takes me to another 'desktop', whereas before it would simply overlay on top of my screen.

when I try to send an email you ask for a pass word for jojack@dslextreme which I havent had for years

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When I have the Firefox browser open, every time I click away from it to another open window I get this stupid graphic that pops up near the bottom right corner of my screen that says "Intelligent Work" and rotates through three different images. It is really irritating and I can't figure out how to make it go away. This is a new computer and I only installed the Firefox browser this week. It only happens when I click off of the browser to any other window.

In all instances, when I click on a link to view a document on a website, rather than simply pop up to view, the document is downloaded and I am required to save it to my computer. Something in the Firefox settings is preventing the pop-up view from occurring. Not certain where to reset in order to correct this. Please advise

OS is Win 10 64bit TB is 78.4.0 (32 bit) (is that a conflict?)

For NO known reason TB had to be restarted. Opened, BUT only one folder, NOT the Inbox, is displayed. Cannot see NOR access the Inbox, nor any folder (none displayed). Restarting TB produces the same result every time.

If searched any - all TB headers / options. HELP & support yield no clue(s) nor solution(s).

I have an email account with IONOS and my wife has an account. We have had these accounts for several years. Recently my wife can not send email. We are configured the same and I do not have a problem. Server: smtp.ionos.com Port: 587 (tried others at IONOS support request) Security STARTTLS Authentication: Normal password. When she tries to send or forward with a simple text (one letter or larger, it does not seem to matter). She gets the following reply: "Sending of the message failed. An error occurred while sending mail. The mail server responded: Transaction failed Reject due to policy restrictions. For explanation visit https://www.ionos.com/help/index.php?id=2425&ip=198.177.53.191&c=hd&r=0MQ4Bx-1rqmFh0x4l-00ErW3. Please check the message and try again." When trying to go to that web page, it does not exist. I have gone to IONOS support and we have both looked at the configuration and can see no differences between my set-up and hers. I have deleted all email address from her machine and reloaded Thunderbird (115.9.0), restarted her machine and added back her email. Same results, she can receive but not send. If she uses her phone, it works, and if you go to the IONOS web site and use there service it works. I'm at my wits end and can not figure it out. I have also opened an incident with the IONOS Postmaster, which I think is their second level support. Please help.

Every day as far as I can remember, when I clicked on on The Fire Fox symbol I got a page of my favorites. This morning, and all day I get an Xfinity page. What happened, and how is it fixed? Xfinity says it's not their fault it's Fire Fox's problem

Hello, For some reason, over the past couple of months I have been searching for varied emails and they are missing! At one point, I found that some had been put in an archive folder (that I did NOT set up) and they were recent emails. I removed them from the folder, placed them back in the regular inbox and deleted that folder. When I could not find another very important series of emails today, after searching numerous ways, I looked in the server and missing emails are there. I did look at a number of email threads where other people reported similar problems... but couldn't figure out what applied to my situation and how to fix this. To show a specific example, I attached two images ... the first is my Thunderbird email account that shows one Email only on Feb 18, 2024. The Juno server image shows 7 emails on that same date, four which were important contracts that were sent to me. Can you please help me locate and retrieve these and other missing emails? Thank you very much. Ms Randy Rosette

Hello,

I added a browser extension Search by Image by Armin Sebastian some time ago and it worked just fine till recently. Now, every time I need to find some image I get the page with cute creature sitting and fishing in bucket of water with info stated: "Your search did not match any documents. Suggestions: Try different keywords." (screenshot attached). It happens every time, no matter what kind of image I'm looking for. I also added another extension Search by Image on Google by Gustavo Silva and it's the same issue.

Would really appreciate any help with it.

Thanks,

Magdalena

When I answer an email TB adds Re: (or Fwd: ) in the subject line which I have laways found annoying. My previous email client allwed me not to have this happen. Is it possible to stop this?

It is possible I have asked this previously, but if so, I cannot find this and have received no replies. My apologies if I have!

I have two audio device plugged in. firefox only outputs to the usb devise even though i have selected the aux out on windows. all other programs use the selected audio out but not firefox

any help would be appreciated

Last week, sometime, I received ALL the emails, that have come into my "mailbox", from about the time I purchased my latest computer, several years ago. There must be hundreds, if not thousands, of the little critters. All arranged alphabetically, starting with the letter "a". So far, the ONLY solution I've found from "Thunderbird Help", is to 1. Open inbox 2. Select [left click] one of the repeated emails. 3. This high lights the email in BLUE. 4. Select BOTH "CONTROL & A" KEYS at the same time. 5. This highlights the WHOLE PRESENT page of emails in BLUE. 6. The instructions then say to press the "DELETE" key. 7. Question is- IF I PRESS THE "DELETE" key, will that just delete the emails on this page, OR delete EVERY email in my entire "inbox"? The only OTHER remedy I've tried, is to send the unwanted emails, ONE at a time, to the "TRASH" folder, then empty the "TRASH" folder, when I get 10-15 emails in it. That could take a VERY long time. Awaiting your suggestion[s]-Joel Payne P.S. Might this happen again? If so, it may be time to go back to Carrier Pigeons.

je n'arrive pas à envoyer des mails avec ma messagerie sur Thunderbird, mais j'en reçois. L'icone en forme de cadenas est barré de rouge, cela m'affiche qu'il y a un problème avec le chiffrement des messages. Puis, que la connexion au serveur sortant SMTP free.fr a expiré ...

Que puis-je faire ?,?

Thunderbird auto updated to 115.10.1 and now it is behaving strangely.

1. The Message Filter has "Junk" at the bottom of the list of filters and anything that is not sent to a folder gets sent to the Junk folder. Instead all the junk is going to the Inbox.

2. Folders that have new email show up in blue highlighted folder as they should. But if I select those emails and read them, they remain highlighted but without the blue color.

3. Sometimes when I delete an email after reading, it deletes for a moment and then returns to the folder as unread. Multiple attempts to delete fail.