All my bookmarks have disappeared

Hi! Hoping someone can help. I opened Firefox and all of my bookmarks have vanished. The folders that used to contain them are still there and have my custom names, but … (read more)

Hi! Hoping someone can help.

I opened Firefox and all of my bookmarks have vanished. The folders that used to contain them are still there and have my custom names, but the folders are all empty.

I'm tried to restore the bookmarks from the backup within Firefox and it does not work.

I really need these for work and need help restoring them as soon as possible.

Can anyone help?

Asked by poormojo1 5 days ago

Firefox crashing frequently with Mozilla Crash Reporter

Firefox has been crashing daily. Need to reinstall every time it crashes. Have tried different versions of Firefox but it still crashes. The latest Crash ID: bp-aea83dc… (read more)

Firefox has been crashing daily. Need to reinstall every time it crashes. Have tried different versions of Firefox but it still crashes.

The latest Crash ID: bp-aea83dc4-ed3d-4298-8686-b149b0201126

Would appreciate help in fixing the problem. Thanks!

Asked by yuenhome 4 days ago

Last reply by yuenhome 4 days ago

iMac OS 11 (Big Sur) hangs on startup

I installed OS 11.0.1 on my iMac and then Thunderbird refuses to start. The program just "hangs" and I cannot stop it by other means than through Force quit. I tried to r… (read more)

I installed OS 11.0.1 on my iMac and then Thunderbird refuses to start. The program just "hangs" and I cannot stop it by other means than through Force quit. I tried to reinstall the program, but that didn't help.

Asked by Jan.van.Stam 2 weeks ago

Last reply by Jan.van.Stam 19 hours ago

Zoom level on a specific url

i have one url that everytime I click on the tab, or close it completely, and type it in again, it always opens up at 30% zoom. I can get rid of it easily by clicking on … (read more)

i have one url that everytime I click on the tab, or close it completely, and type it in again, it always opens up at 30% zoom.

I can get rid of it easily by clicking on the 30% in the url window but it is completely annoying.

I am not sure how i did it in the first place and i am wondering how to get rid of it, or at least change it so it doesnt come back.

Asked by koolandrew 1 week ago

Last reply by koolandrew 6 days ago

Accessing Firefox account with secondary email address

Hi Everyone, I cannot access my Firefox account created with 1 of 2 email addresses I use, I'll call this emailA, and do not have Firefox in an Authenticator app nor can … (read more)

Hi Everyone,

I cannot access my Firefox account created with 1 of 2 email addresses I use, I'll call this emailA, and do not have Firefox in an Authenticator app nor can I find the recovery code. The account did have a secondary email address listed. I'll call this emailB. EmailB also gets all alerts when there are changes to the EmailA firefox account such as new system logins and password changes.

Given that emailb gets notifications regarding the account is there a way for me to gain access to the account with emailA as the primary address using emailB?

Failing that, is there support who I can contact to have the account under emailA deleted?

Regards,

Chris

Asked by caevans10 4 days ago

Inbox messages disappeared!

Hello All, my inbox messages have disappeared! I have been using Thunderbird for years and my current version is 78.5.0, set up as a pop mail account on Windows. Messag… (read more)

Hello All, my inbox messages have disappeared! I have been using Thunderbird for years and my current version is 78.5.0, set up as a pop mail account on Windows. Messages stored inside the Sent, Drafts, and Trash are still visible and accessible from the Thunderbird main window and the Inbox folder still correctly indicates a number of messages stored, but no messages appear where I would usually see them. If I try to download new messages, Thunderbird responds with a message saying that there are "no new messages" though I can see new messages in my inbox when I bypass Thunderbird and log into my email account using a browser. Please help!

Asked by fixmysign 5 days ago

Last reply by fixmysign 4 days ago

Windows Firewall has blocked some features of this app

Hi, I'm a paranoid guy so i tend to investigate anything and everything weird that happens to me. Yesterday, i was browsing a movie directory looking for a movie to watch… (read more)

Hi,

I'm a paranoid guy so i tend to investigate anything and everything weird that happens to me.

Yesterday, i was browsing a movie directory looking for a movie to watch outside of major platforms (Netflix). The site was full of ads and other crap, my AV was ringing the bells, blocking lots of potentially malicious links.

Suddenly, i got prompted by Windows Defender to allow firefox.exe to communicate on public networks too. Private networks were allowed already, but somehow it wanted access over public networks too.

It looked exactly like this : https://content.invisioncic.com/Mmalware/monthly_2018_03/image.png.2897f90ed89aa34691c24143e249ab12.png

I am wondering if i could've been exploited by some sort of 0-day, as FireFox security is weaker now, we might see more broad attacks on people.

How could this happen and why would FireFox suddenly want to add new incoming rule?

I have the latest version of FireFox for many days, haven't installed anything new or updated anything. It happened just like that. Also, i was calling with a friend via Messenger which uses WebRTC, but we've been calling like that for past week or so, so don't have a clue why did it happen now...

Should i be concerned?

Let me know, please.

Asked by alohaboy15488 3 days ago

Firefox Print Dialog

Hello. Please help. I reinstalled Firefox and got 1 error. Previously, when I pressed the print button for a PDF file on any site, the PDF Reader and Adobe Print Panel wo… (read more)

Hello. Please help. I reinstalled Firefox and got 1 error. Previously, when I pressed the print button for a PDF file on any site, the PDF Reader and Adobe Print Panel would open in Windows. Now, when clicking on this button, an error occurs. To fix this in Firefox preferences, I installed PDF Reader for pdf files. And now the files open in PDF Reader on my Windows, its good. But there was a problem, when I press the print button, the print dialog box from "Adobe Reader Print " should also open (picture 1), but instead the standard " Windows Print Dialog " one opens (picture 2). In this window I cannot set the print properties and make a preview. Please tell me how I can fix this . Maybee can I restore this from the old profile using some config file? in another browser, the desired window is launched(

Asked by lily332 6 days ago

Browser tabs -- how to stop the scrolling

These scrolling browser tabs are driving me nuts. Is there way to stop the scrolling? Is there a way to have more than one row. I found an addin but I really don't know … (read more)

These scrolling browser tabs are driving me nuts.

Is there way to stop the scrolling? Is there a way to have more than one row.

I found an addin but I really don't know how to use it.

Thanks.

Asked by aj4value 6 days ago

Thunderbird spontaneously ignores threads

Sometimes when I return to my computer after using Thunderbird, but having left Thunderbird open, a message appears at the bottom asking me if I want to undo "ignore thre… (read more)

Sometimes when I return to my computer after using Thunderbird, but having left Thunderbird open, a message appears at the bottom asking me if I want to undo "ignore thread" for some message or other. The problem is that I didn't intentionally tell Thunderbird to ignore a thread; I don't even use the feature, ever. However Thunderbird ignores threads anyway. I completely lost track of several important messages before figuring out that this feature (which previously I wasn't even aware of) seemed to be activating spontaneously. Am I doing something that could trigger it? This only happens if I leave Thunderbird open while I'm away from the computer. On my return, I find the message asking if I want to undo "ignore thread." I think the thread in question may be one that's highlighted because I have left the cursor resting on it. But surely that shouldn't be enough to make Thunderbird ignore the thread. Or is it? It's been happening a lot lately.

Asked by kwallen 1 week ago

Last reply by kwallen 6 days ago

Firefox Mobile - Can't download files

When visiting common government websites like supremecourt.gov, I cannot download court opinion PDF files. When I tap to download the court's PDFs, Firefox "begins to dow… (read more)

When visiting common government websites like supremecourt.gov, I cannot download court opinion PDF files. When I tap to download the court's PDFs, Firefox "begins to download" but never actually downloads. It just hangs. Using Samsung Galaxy S9+. Tested with and without VPN; with and without External DL manager; disabled add-ons and security features; reset Firefox did nothing.

Asked by smichael.us 1 week ago

Last reply by smichael.us 5 days ago

Download files started failing on Linux

When I try to dowload a file, i fails and create a 0 byte file. I tried with repository firefox, and download the tar.gz from dev version. Both fail. I deleted ~/.mozilla… (read more)

When I try to dowload a file, i fails and create a 0 byte file. I tried with repository firefox, and download the tar.gz from dev version. Both fail. I deleted ~/.mozilla and ~/.cache/mozilla to start fresh and the error persist. I can browse, open a PDF in integrated viewer, but I am unable to save it. Other browsers can download files to ~/Downloads without problems.

Any hint of how to debug (and/or solve) the problem is welcome.

Thanks

Asked by enboig 4 days ago

Last reply by enboig 4 days ago

different location than selected

I've noticed a couple of times (while signing in to my amazon account) that my location is showing a location overseas, like "near Romania", when I've selected "Miami.. T… (read more)

I've noticed a couple of times (while signing in to my amazon account) that my location is showing a location overseas, like "near Romania", when I've selected "Miami.. That seems suspicious as to how secure/private my connection actually is.. Can someone explain why that happens, and is it safe?

thanks, t

Asked by jericho07 5 days ago

Last reply by jericho07 3 days ago

setting up posteo in thunderbird

I was trying to instal Posteo.net on thunderbird and I kept on getting an error message saying that i had put in the wrong password. I changed the password on Posteo and … (read more)

I was trying to instal Posteo.net on thunderbird and I kept on getting an error message saying that i had put in the wrong password. I changed the password on Posteo and still got the same message. I reinstalled thunderbird and got the same. Originally it was alright because I managed to download some emails from Posteo but then things went wrong and I could no longer connect to it.

Asked by gwoollcombe 3 days ago

Last reply by gwoollcombe 2 days ago

83.1.0 android upgrade all bookmarks missing

Upgraded on its own, now there are no bookmarks. I did not have any Firefox account, all locally saved bookmarks. How to recover lost bookmarks? Why did they go missing?… (read more)

Upgraded on its own, now there are no bookmarks. I did not have any Firefox account, all locally saved bookmarks. How to recover lost bookmarks? Why did they go missing? Methods mentioned in support don't help. About:support will not go anywhere. There is no 'library' button. Don't see anyplace to revert to old profile. Trying to stay positive, but WTF?

Asked by Jgallott 5 days ago

Last reply by Jgallott 2 days ago

Thunderbird 78.4 is very slow on my Imac. [Mac]

Hello everybody. Thanks by advance for your tips ! I'm a Thunderbird user for decade. It has always worked fine on my Imac. But the last release Thunderbird 78.4 is very … (read more)

Hello everybody. Thanks by advance for your tips ! I'm a Thunderbird user for decade. It has always worked fine on my Imac. But the last release Thunderbird 78.4 is very slow. Especially the scroll of the left menu with my (hundreds) mail folders. Can I fiw this ? On downgrade to a previous release without having to reinstall everything ? Many thanks. Gwen

Asked by gwenkeraval 3 weeks ago

Last reply by gwenkeraval 19 hours ago

recovering profile settings after a fresh install

hi folks, Is it possible to restore a firefox profile to a new install from previously synced profiles ? I have several different profiles of firefox running on a few ma… (read more)

hi folks,

Is it possible to restore a firefox profile to a new install from previously synced profiles ? I have several different profiles of firefox running on a few machines. On one of them I had to format the SSD but forgot to save to settings. When logging into the firefox account I see a list of all my machines but I don't see an option to recover settings from any of them

I would be eternally grateful for any help.

Thank you !

Gadi

Asked by gadiran 1 week ago

Last reply by gadiran 6 days ago

hello I have a question about cookies and cache

Hello all I have a site that I log into to manage different things and everytime I go the help section it asks me to relogin. I contacted the support for this site and t… (read more)

Hello all I have a site that I log into to manage different things and everytime I go the help section it asks me to relogin. I contacted the support for this site and they say it is a problem of cookies or cache. However, even after I have wiped the cookies and delete the navigation history, I cannot log in.

Is there a magic way to clean cache and cookies, thank you

Kimbert

ps when joiningdata

found this "safeMode": false,

   "supportURL": "https://support.mozilla.org/1/firefox/81.0/Linux/en-US/",
   "numTotalWindows": 1,
   "numRemoteWindows": 1,
   "remoteAutoStart": true,
   "autoStartStatus": 1,
   "policiesStatus": 0,
   "keyLocationServiceGoogleFound": true,
   "keySafebrowsingGoogleFound": true,
   "keyMozillaFound": false 

??? what is this 'remote'!!!

Asked by Kimbert 1 month ago

Last reply by Kimbert 6 days ago

sound when using firefox

Hi The other day i was watching a movie on Viaplay. I paused it, and when i started it again, there was no sound. Ive tried other websites, to see if there is any sound,… (read more)

Hi The other day i was watching a movie on Viaplay. I paused it, and when i started it again, there was no sound. Ive tried other websites, to see if there is any sound, but sadly no. Ive tried other browser, and there the sound works just fine.

ive tried reinstall mozilla, and seached for solutions, but cant get any answers.

Please is there som tec guru, that can help me

Best reggards

Michael

Asked by michael_sandberg87 5 days ago

Last reply by michael_sandberg87 4 days ago