Showing questions tagged:

cannot enable payment methid auto-fill in Firefox

hello, I've been trying to follow Firefox's official guide in the docs and ready 3rd party articles in order to enable payment method auto-fill in Firefox. however, this … (read more)

hello, I've been trying to follow Firefox's official guide in the docs and ready 3rd party articles in order to enable payment method auto-fill in Firefox. however, this section seems to be missing from my settings page.

under Privacy and Security, I cannot find anything to do with saved payment methods or the checkbox to enable payment method auto-fill.

how can I resolve it?

Solved Archived 4 238

Deleting my Mozilla Account

If I were to delete my Mozilla account, would I be automatically signed out of both my Mozilla account and my Mozilla Support account across all devices? Also, when delet… (read more)

If I were to delete my Mozilla account, would I be automatically signed out of both my Mozilla account and my Mozilla Support account across all devices?

Also, when deleting my Mozilla account, is any and all information related to both my Mozilla account and my Mozilla Support account deleted?

Solved Archived 1 237

secure sign in to government accounts

Hello Since the last update I have not been able to sign in to Government sites using my bank as a sign in partner. I am able to sign in using Google Chrome but I prefer… (read more)

Hello Since the last update I have not been able to sign in to Government sites using my bank as a sign in partner. I am able to sign in using Google Chrome but I prefer Firefox for my daily browser. I have cleared cache and all data and am still unable to sign in. I am using Version 137.0.1 (64-bit)

Your help will be appreciated.

Roger Flagg

[edited] @eastlink.ca

Solved Archived 2 235

saved passwords

hello, i recently went from google browser to firefox, and i want to import my passwords. i did save all my passwords from google browser to .csv file, but when i go to s… (read more)

hello, i recently went from google browser to firefox, and i want to import my passwords. i did save all my passwords from google browser to .csv file, but when i go to settings>import passwords, it lets me choose the file, i choose my passwords.csv, and then-nothing happens. no loading, browser doesnt stop working, my folder where i choose csv from is just closing, but passwords doesnt import

Solved Archived 3 234

How do I get the old "custom history" options back?

The latest version of Firefox desktop has changed the "custom history" settings lumping forms and history with browsing history and downloads history. Before these were a… (read more)

The latest version of Firefox desktop has changed the "custom history" settings lumping forms and history with browsing history and downloads history. Before these were all separate options which was much more useful. How can I get the old menu back?

I don't want to just untick the higher menu "remember search and form history" as I want firefox to remember form and search history during a session - I often have firefox open for several hours at a time. But I do want to know when I close firefox that it will purge form history, but keep browsing and download history.

Solved Archived 1 233

Thunderbird is blocking my outgoing emails

Thunderbird continues to block my outgoing emails despite my best efforts. Please check my outgoing smpt server settings (attached) and let me know what I need to change.… (read more)

Thunderbird continues to block my outgoing emails despite my best efforts. Please check my outgoing smpt server settings (attached) and let me know what I need to change. Thanks.

Solved Archived 12 231

Is there a way to turn off tracking URL fragment insertion from the release notes page when clicking "What's New" in the Firefox update modal?

Is there a way to turn off tracking URL fragment insertion from the release notes page when clicking "What's New" in the Firefox update modal? When I click "What's New" i… (read more)

Is there a way to turn off tracking URL fragment insertion from the release notes page when clicking "What's New" in the Firefox update modal?

When I click "What's New" in this modal (see Screenshot 1), it loads the release notes page for my current version (although it really should load the release notes page for the version it wants me to upgrade to, but that's another issue altogether), and inserts a bunch of tracking URI fragments onto the URL (see Screenshot 2).

Is there a way (in Settings, about:config, Windows Registry, etc.) to disable that fragment insertion?

Solved Archived 5 222

Inability to send emails from my cox.net account using Thunderbird

settings for smtp server for cox.net account using Thunderbird server name smtp.cox.net port 465 but I have also tried 587 connection security STARTTLS no authentication … (read more)

settings for smtp server for cox.net account using Thunderbird server name smtp.cox.net port 465 but I have also tried 587 connection security STARTTLS no authentication method user name [removed]

settings are the same for account using Outlook, which does allow me to send emails

Solved Archived 1 222

Delete an account with a lot of personal information on there

I'm encountering some difficulties with my current account, which is locked out. I would like to request assistance from the support team to help me delete my account and… (read more)

I'm encountering some difficulties with my current account, which is locked out. I would like to request assistance from the support team to help me delete my account and remove my personal information from the platform. However, I'm having trouble finding the contact information for the support team. I couldn't locate their email address or phone number, and I'm hesitant to post my personal email address and information on a public forum.

I'm feeling quite frustrated, as I've never encountered such challenges with an app before. It appears that I'm unable to reach the Firefox support team at the moment. Can someone please provide guidance on how I can securely and privately request their assistance in deleting my account and personal information?

I had to create a new account just to post this question because my original account got locked out. This happened because I recently acquired a new phone and didn't transfer the two-step authentication information to my new device.

Solved Archived 7 218

Company requested removal of firefox from Work Computer

Hi I am a long time user of firefox because i love its customization and tools available to help me with my work and personal life. Recently i have been ordered to remove… (read more)

Hi I am a long time user of firefox because i love its customization and tools available to help me with my work and personal life. Recently i have been ordered to remove Firefox from the company laptop as it was deemed insecure by the IT and security department. I have been told to use MS edge and Google's Chrome. Their reasoning is "An inconsistent comparator in xslt/txNodeSorter could have resulted in potentially exploitable out-of-bounds access. Only affected version 122 and later. This vulnerability affects Firefox < 136 and Firefox ESR < 128.8." I do not know what this means. Is there something i can tell my IT department to argue against the directive to only use either Edge or Chrome. Best regards, F Silva

Solved Archived 5 214

Security Concerns: Saved forms (across VMs) and password (after clearing all history).

v155.9.1esr Debian 12 I'm testing different Debian 12 on multiple VMs, it came to my surprise to see that my VPN hash I used on a website the day before was saved by Fire… (read more)

v155.9.1esr Debian 12

I'm testing different Debian 12 on multiple VMs, it came to my surprise to see that my VPN hash I used on a website the day before was saved by Firefox on the new VM.

The Sync was on but then which one saved my form (hash)?

  1. Numbered list item Logins & Passwords ? note: The hash was not a login but a form. If Firefox saves all the form, you should explicitly rename Logins by any forms/inputs.
  2. Numbered list item History? note: I hope this is only URLs.

If Firefox is savings "forms" (input fields) not just "logins" then it should be explicitly written. Is it an expected behavior?

Solved Archived 2 213

Need to upgrade outlook authentication method - but options do not appear

My Thunderbird Version: 115.12.2 (32 Bit) Microsoft is changing the authentication method for outlook mail to OAuth2. I follow the guide here, https://support.mozilla.org… (read more)

My Thunderbird Version: 115.12.2 (32 Bit)

Microsoft is changing the authentication method for outlook mail to OAuth2. I follow the guide here,

https://support.mozilla.org/en-US/kb/microsoft-oauth-authentication-and-thunderbird-202

And I get to this screen - but my version of the program does not have OAuth2 as an option (see attached image).

Thanks for the help.

Solved Archived 13 211

Firefox Android Notification Bitwarden

I keep getting these notifications, and because they relate to Bitwarden" I'm very reluctant to just click on the "accept" button in the message because of the possibilit… (read more)

I keep getting these notifications, and because they relate to Bitwarden" I'm very reluctant to just click on the "accept" button in the message because of the possibility of a scam and the exposure it may create.

Is the notification genuine? How do I know? How can I update Firefox settings to achieve the same result without responding to the notification?

Bit paranoid I accept, but better careful than having regrets! Thks

Solved Archived 4 206

Cannot access Ralph's coupons

I cannot access grocery coupons from Ralphs Market. When I try, I receive the message: Secure Connection Failed An error occurred during a connection to www.ralphs.com.… (read more)

I cannot access grocery coupons from Ralphs Market. When I try, I receive the message: Secure Connection Failed

An error occurred during a connection to www.ralphs.com. The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem.

Solved Locked Archived 3 205

What information is shared with sidebar chat AI provider?

The page https://support.mozilla.org/en-US/kb/ai-chatbot lacks the list of data shared with the chatbot AI providers. It would be nice to know how it is done, how to revi… (read more)

The page https://support.mozilla.org/en-US/kb/ai-chatbot lacks the list of data shared with the chatbot AI providers. It would be nice to know how it is done, how to review the data, and how pages can provide better data.

Solved Archived 6 204

Microsoft Oauth2 authentification - option not available for outgoing server

I have received an email from Microsoft informing me of changes to its authentification procedure. As from Sept, to continue using Thunderbird to access my outlook/hotmai… (read more)

I have received an email from Microsoft informing me of changes to its authentification procedure. As from Sept, to continue using Thunderbird to access my outlook/hotmail accounts, I have to change the authentification method to Oauth2. The reasons and changes required are detailed here: https://support.mozilla.org/en-US/kb/microsoft-oauth-authentication-and-thunderbird-202 I have 2 problems. 1. imap-mail.outlook.com - I can change my authentification method to Oauth2. However, when I then try to access my mail via TB, I get an error stating that the server imap-mail.outlook.com does not support the authentification method! (see image) 2. Outgoing Server SMTP There is no Oauth2 option available to choose!

Can anyone help? I am using the most up to date version of Thunderbird 115.12.2 (64-bit).

Solved Archived 14 200

Malwarebytes keeps blocking Mozilla files that seem to originate from it's folder in my laptop as riskware

Malwarebytes keeps blocking Mozilla files that seem to originate from it's folder in my laptop as riskware. Is this something I should make exceptions for? Or is it ris… (read more)

Malwarebytes keeps blocking Mozilla files that seem to originate from it's folder in my laptop as riskware. Is this something I should make exceptions for? Or is it riskware. I'm running Win 11

Solved Archived 4 199