All Products Support Forum

After installing Ubuntu 20.04 LTS Clicking on Firefox or Thunderbird it hangs the computer and have to switch off the computer on main switch. Reinstall Mozilla once but no difference still hangs Ubuntu. Need help on this one Thank you

On ubuntu 20.04, the snap version of firefox can't play some videos. Some youtube videos will play but streams won't, and then I get the message "to play video, you need to install the required video codecs". On telegram web and tweetdeck I also get this message while trying to play some video.

Since it's a snap, nothing I do on my system will solve the problem, I cannot install any codecs.

It's firefox 89.0

Hello, Firefox 91.0.2 shows in dev. console: Firefox can’t establish a connection to the server at ws://127.0.0.1

The Private browsing window has the issue too, but i am unsure if it really disable all extensions.

When i use different Firefox profile, then the localhost site i am trying to load is loaded without that error. So how to discover please which FIrefox profile setting is preventing the loading please?

Hi, how can I open a local html file with firefox 86 on android 9? It's like firefox no longer registers itself as a valid program/association to open html files.

What I've tried so far: 1) If I type file:/// in the URL bar, nothing happens. It works on Opera. 2) If I go to a file manager, select an html file, and click "Open with", firefox doesn't show up; Chrome and Opera do. 3) If I go to the android settings > applications > firefox > associations, firefox shows no associated file types at all.

The HTML language isn't only used on the Internet, it's also used for local documents, please allow us to use firefox to view our local html files.

I just reinstalled my operative system, and with that my Firefox settings got reset. I know there is an entry in about:config to prevent ads from opening new tabs and pop ups without authorization, even from legit websites like the login pop-up windows when doing a sign in in Google, in those cases to allow the windows it's needed to click on the lock icon next to the URL bar and allow it from there. The problem is that I don't remember the name of that setting and I have spend an hour looking for it on Google.

Hi. Previously I installed Firefox on Ubuntu with command `sudo apt install firefox`. I'm using Firefox 88.0 for Ubuntu. I want to update it to the latest version. When I try following commands: `sudo apt update` `sudo apt install firefox`

It says "firefox is already the newest version (88.0+build2-0ubuntu0.20.04.1)." But I know version 89 and 90 are released.

I attached "About Firefox" window. There is no update button.

I'm on Ubuntu 22.04 which is using the snap package of Firefox.

It seems that I cannot open local files in the /tmp directory. When I place a test.html file there and run `firefox /tmp/test.html`, it returns a file not found error. Why?

I don't have the problem with files in my home directory.

Since installing the latest Firefox update I have been unable to view Amazon Prime videos. I keep getting this error message: Digital Rights Error Your web browser is missing a digital rights component.

In your web browser's address bar, type about:addons, press Enter, and then on the left, click Plugins. For the Widevine Content Decryption Module, select Always Activate, and then refresh the video's page and try watching the video.

If the video doesn't play, go back to Plugins, click the gear icon at the top of the page, and then click Check for Updates. When the plugins have updated, refresh the video's page, and then try watching the video.

I had no problems with the previous version of Firefox. I am running in Linux Mint 20.1, Firefox 89.02, 64 bit.

WebGL has stopped working. I think this has happened with Firefox 91.

For example, http://webglsamples.org/aquarium/aquarium.html gives the error Status: WebGL creation failed: * tryNativeGL () * Exhausted GL driver options. (FEATURE_FAILURE_WEBGL_EXHAUSTED_DRIVERS)

I'm running Firefox on Debian on ChromeOS.

On about:support, WebGL 1 Driver Renderer: Red Hat -- virgl WebGL 2 Driver Rendered: Red Hat -- virgl

There are no WebGL errors in about:support

I've tried the Troubleshoot Mode but that made no difference.

In Ubuntu 18.04, I bring up a new page, click in the search bar in the middle of the page. Then when I start typing it jumps to the address bar although I have already placed and preferred the search bar to the right. No! NO! NO!

I use Duck Duck Go but Google does the same.

It is bad enough that the upgrade was automatically loaded but on top of that, changing preferences including dumping my home page. Change privacy settings without asking ( to a lower level on top of that ).

Really POOR form.

I was following this reddit thread on how to remove the "your camera and microphone are being shared" popup, but it's having no affect.

I have set `toolkit.legacyUserProfileCustomizations.stylesheets` to true.

Here's the full contents of the userChrome.css file: ```

@namespace url("http://www.mozilla.org/keymaster/gatekeeper/there.is.only.xul");

#webrtcIndicator {
  display: none;
}

```

I'm running Firefox 99.0.1 on Ubuntu 22.04. Recently (I think since I updated to Ubuntu 22.04 about a week ago), Firefox has been refusing to show me file upload dialogs. When I click a button that's supposed to give me one, nothing happens.

This has been happening with: - The "attach files" button in Gmail - A file upload button on Gradescope (website for managing homework assignments) - File -> Open File... and Ctrl+O.

Dragging and dropping a file onto an email in Gmail does attach the file -- it's just that the button doesn't work.

I've tried restarting, and I've tried running Firefox in Troubleshoot Mode -- so far nothing has fixed the problem. What else should I do?

Original question:

> I want the new tabs to open next to the current tab and not at the end of my 644 tabs. Use to open next to the current tab and then I had to reset FF and now I can't get it back the way I had it. What do I need to add or change to get the behavior I want and had?

Link to original question which now has an incorrect chosen solution: https://support.mozilla.org/en-US/questions/1263537

Hello,

I've spent several hours today trying to fix FireFox slow start up on my system. After start up (about 2 full minutes), everything works normally. The hardware is an ASUS A88xm-A MB, A10-6800K processor, 16G DDR3, runs OS and programs off an SSD. I worked through all the slow startup suggestions, ran memtest (0 Errors, 1 Pass), disabled all add ons, (even the OpenH264 video codec (I use the onboard HDMI, no graphics card)), turned off hardware acceleration, etc. When starting in troubleshoot mode, less than 30 seconds, (acceptable), but I really don't know where to begin with the "More Troubleshooting Information" when I look at the table generated by it. There have been no other problems to date with the system, and the long start-up time began with 20.04 Ubuntu (about a minute), then got worse when I upgraded to 22.04 to try to solve THAT problem. Currently running FF 104.0, and the update page says wait for a distro update if that is how it was installed. I believe 104.0 is the latest Linux 64b version though. All updates to the system are done as soon as I'm notified of them. there have been none since the upgrade a few days ago.

Any suggestions? Gotta get some sleep now... TIA, Dave

I'm running Linux Mint 20 and have installed a free version of ProtonVPN. My firefox browser has a banner at the top stating "Your Browser is Being Managed by Your Organization". Not sure how this happened, but I am unable to update the browser because of this. I read some of the previous posts and they all appear to reference a Microsoft OS and Avast.

I just installed Firefox to my laptop and noticed that Japanese characters are not working. I tried to change the language from english to japanese because I thought it would install the characters but didn't work and rolled back to english. I need to read japanese texts in webpages.... I also checked text decoding from settings > more > text decoding. Unicode is selected and I cannot change to anything else, it is unselectible. What should I do to be able to use the browser properly?

My current FF version is 88.0 [64 bit]. Websites are flagging FF 88.0 as outdated. There is a 88.01 version shown as available. Latest available FF version is 93.0

Firefox Releases

Updating using the Help > About function does not show any available updates. Can someone please explain what is going on? Thanks.

Hello! Just installed Ubuntu 20.04.4 on my laptop and now find that I'm not able to watch some YouTube videos on Firefox 97. It seems mainly just live streams that I can't watch. When I go to one it shows "Your browser can't play this video...Learn more" in the video window. Clicking Learn More takes me to a page that doesn't explain what the problem is. Any idea what the fix might be? The same videos play just fine on other devices on my network. Any help would be greatly appreciated.