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  • Archived

emails fail

Hi, I am trying to login to my emails and after entering my password the following message comes up message comes up. 'Login to server mail.optusnet.com.au with username … (read more)

Hi, I am trying to login to my emails and after entering my password the following message comes up message comes up. 'Login to server mail.optusnet.com.au with username dianne.hill failed' Can you please help me?

Asked by Di Hill 8 months ago

Last reply by christ1 8 months ago

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Not able to send outlook emails

I have reviewed the previous forums on what changes to make to the outgoing stmp for outlook and have implemented them however, I am still unable to send emails. Please … (read more)

I have reviewed the previous forums on what changes to make to the outgoing stmp for outlook and have implemented them however, I am still unable to send emails. Please see attached for the edit smtp settings I am using. According to the forums these are the correct settings. The only difference is that I don't seem to have the ability to set authentication method to login as that is not an option for me.

What am I missing?

Asked by Jeff Mark 8 months ago

Last reply by sfhowes 8 months ago

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Attachment size in terabits

I ran into an error on my Windows 11 PC. If I add an attachment via the system menu called up by the right mouse button, the size of the attachment is displayed in terabi… (read more)

I ran into an error on my Windows 11 PC. If I add an attachment via the system menu called up by the right mouse button, the size of the attachment is displayed in terabits and cannot be sent :-)

Asked by ondra.moravec 7 months ago

Last reply by Matt 7 months ago

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ALL Outgoing Messages Bouncing

Hello, All my outgoing messages are bouncing back to me, no matter who I send or reply to, just from one of my email addresses: heidi@benvenutotravel.com So I cannot re… (read more)

Hello,

All my outgoing messages are bouncing back to me, no matter who I send or reply to, just from one of my email addresses: heidi@benvenutotravel.com

So I cannot reply to anyone nor send, although it shows copies in my sent folder???

Asked by heidi32 6 months ago

Last reply by christ1 6 months ago

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1 of 6 Email accounts looses login credentials every day

I have 2 windows 10 computers both with Thunderbird. One computer never has trouble with getting emails. The other shows every day "Login to server mail.hoster905.com wit… (read more)

I have 2 windows 10 computers both with Thunderbird. One computer never has trouble with getting emails. The other shows every day "Login to server mail.hoster905.com with username cnc@lcgnm.com failed" I have reset this one password at the server, entered the new password in Thunderbird and can the get mail. That day only. Next day same problem.

Asked by tom258 7 months ago

Last reply by Matt 7 months ago

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Bottom part of interface disappears,

It seems as the interface thinks the window containing Thunderbird is longer than it actually is. The bottom part of the interface is missing and there's no scroll bar. T… (read more)

It seems as the interface thinks the window containing Thunderbird is longer than it actually is. The bottom part of the interface is missing and there's no scroll bar. This is most apparent to me in the Address book, where part of the fields is invisible, as are the Cancel/Save buttons. When I start Thunderbird, that bottom part of the interface would appear for about a second and then disappear. Resizing the window doesn't help.

When I start Thunderbird in Troubleshooting mode, the interface works fine, but "Reset toolbars and controls" and "Disable all add-ons" doesn't fixt the issue.

It might have started when I connected a secondary monitor, positioned above the primary. I thought disconnecting that monitor fixed it, but I since reconnected it and the issue now won't go away except when in Troubleshoot Mode.

Asked by Burgemeester 6 months ago

Last reply by Burgemeester 6 months ago

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Timeout to/from imap.virginmedia.com server

For the last 2 or 3 days I have been receiving the above message when accessing emails. I have experienced this problem occasionally in the past and for a day at most, th… (read more)

For the last 2 or 3 days I have been receiving the above message when accessing emails. I have experienced this problem occasionally in the past and for a day at most, the problem usually associated with virginmedia. However this is now proving to be disruptive and I don't where the problem lies, with Thunderbird or Virgin. None of my settings etc. have been changed and I can access everything if I go directly to the virginmedia website but the handling of the emails is cumbersome. Any ideas?

Asked by daddy.ricky 7 months ago

Last reply by Matt 7 months ago

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message not decrypted, shows only recipient's public key

Received an encrypted message but the content appears to be only my public key. Message not visible. Copy of same message was displayed in the clear in gmail on a compu… (read more)

Received an encrypted message but the content appears to be only my public key. Message not visible. Copy of same message was displayed in the clear in gmail on a computer that not set up to encrypt. Any suggestions gratefully received.

Asked by konsultor 7 months ago

Last reply by konsultor 7 months ago

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Closing Thunderbird also closes Firefox (Linux)

On Linux, closing Thunderbird also closes Firefox if Firefox was initially opened via clicking a link in Thunderbird. I don't know if this would qualify as a bug, but is … (read more)

On Linux, closing Thunderbird also closes Firefox if Firefox was initially opened via clicking a link in Thunderbird. I don't know if this would qualify as a bug, but is there a way to have the Firefox process start independent of Thunderbird when, for example, clicking a link in an email? I'm running 115.12.0 (64-bit) at the moment, but it happens on previous versions as well.

Asked by Mace 6 months ago

Last reply by Mace 6 months ago

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Problem

For some reason now, every time I go to type a response to an e-mail, the program loads hundreds of lines of text below my earlier sent message. Need help as to how to … (read more)

For some reason now, every time I go to type a response to an e-mail, the program loads hundreds of lines of text below my earlier sent message. Need help as to how to fix this problem ?

Asked by LTeyler 7 months ago

Last reply by david 7 months ago

  • Archived

Error Message

Thunderbird has for the past few days begun giving me this error message every time I lick into your program. "Login to server imap.gmail.com with username rg.mccormick4… (read more)

Thunderbird has for the past few days begun giving me this error message every time I lick into your program. "Login to server imap.gmail.com with username rg.mccormick43@gmail.com failed". I am also recieving this message for aol.com.

Interestingly, gmail messages continue to come into the program but I cannot send any messages. Unless this is fixed quickly I will drop your program and go back to using google, which I hate, for my email program.

Asked by Ronald McCormick 7 months ago

Last reply by Matt 7 months ago

  • Archived

"lost" emails until today.

using 115.10.1 for emails... each day there are plenty so i pile them up into one place until the folder reaches a size or a date and then we start over. yesterday, the p… (read more)

using 115.10.1 for emails... each day there are plenty so i pile them up into one place until the folder reaches a size or a date and then we start over. yesterday, the pc updated and almost immediately the search was gone. i would type abc on the search bar and it would take for ever to scan through the messages. then i would click on the email i wanted but something else would open up in the message pane... https://support.microsoft.com/en-us/topic/may-14-2024-kb5037768-os-builds-19044-4412-and-19045-4412-cb676101-1641-4a6c-b512-8b277606c6e3 https://support.microsoft.com/en-us/topic/kb5034441-windows-recovery-environment-update-for-windows-10-version-21h2-and-22h2-january-9-2024-62c04204-aaa5-4fee-a02a-2fdea17075a8

today, i guess, it crashed completely . it started by firing of a warning that not enough space is provided which was not true, then it downloaded 10 messages at once... after a while, the message pane was lost. you click on an email and nothing. it selects it but nothing shows up. blank screen. double click, also opens a new blank tab. fearing a totally corrupt database or even a re-install i pressed repair on the folder. took ages. now, though, i have the profile folder in my PC intact, but TB refuses to load it. i only see the 20 emails i got lately. like starting a new profile all over again...

Asked by george 8 months ago

Last reply by Matt 7 months ago

  • Solved
  • Archived

XUL Runner Error

Possibly there was an auto update of MOZILLA FIREFOX on our DELL LAPTOP (Windows 11). Now, we cannot get a Mozilla window to open - due to error message: XUL Runner Erro… (read more)

Possibly there was an auto update of MOZILLA FIREFOX on our DELL LAPTOP (Windows 11). Now, we cannot get a Mozilla window to open - due to error message:

XUL Runner Error: Platform version '118.0.1' is not compatible with minVersion >= 118.0 maxVersion <=118.0

Can someone please help us get back to a previous version of Mozilla Fire. Perhaps it is a Windows error. I have no way of knowing. Please help me. My email is: [removed email from public] Thank you.

Asked by raem.kauai 1 year ago

Answered by raem.kauai 1 year ago

  • Solved
  • Archived

Youtube slow only on firefox

YouTube all of a sudden started to slow down and only be able to load videos fast enough in 360p resolution, I tried watching YouTube on Microsoft edge and YouTube handle… (read more)

YouTube all of a sudden started to slow down and only be able to load videos fast enough in 360p resolution, I tried watching YouTube on Microsoft edge and YouTube handled 1080p easily there, I have cleared the cash and made sure my Firefox and Windows are up to date and still the issue persists.

this only seams to occur on YouTube as amazon prime and speed test works without issues

Asked by nadum8 10 months ago

Answered by jonzn4SUSE 10 months ago

  • Solved
  • Archived

Videos buffering and/or not playing

When I try to play a video on Firefox desktop, it takes it a long time to load. Once it has loaded, whenever I pause it for more than a few seconds, or if I try to skip a… (read more)

When I try to play a video on Firefox desktop, it takes it a long time to load. Once it has loaded, whenever I pause it for more than a few seconds, or if I try to skip around the video (either by clicking around in the loaded section of the progress bar or using +/- seconds buttons), the video begins buffering again before the video resumes. This makes it extremely difficult and frustrating to watch anything that requires me to pause, rewind, or fast forward. I've noticed this issue affect multiple video viewing sites, such as YouTube, Vimeo, and Netflix. My roommate also uses Firefox, but doesn't have this issue, so I know it's not a problem with my internet. I thought it might be a problem with my computer, but I tried to replicate the issue in Chrome and everything worked fine there. The issue has persisted almost a week. I have:

  • Rebooted my computer several times
  • Deleted my history/cache
  • Disabled my extensions
  • Turned off Java scripts in firefox (this disabled my ability to load sites like YouTube completely, so I turned it back on)
  • Updated my computer
  • Updated my graphics drivers
  • Refreshed firefox
  • Uninstalled and reinstalled firefox (and rebooted my computer)
  • Uninstalled and reinstalled firefox AND deleted all the data it stored on my computer (and rebooted my computer)

I am currently using version 123.0.1 of Firefox. My OS is Windows 10 22H2.

Asked by AccidentalRogue 10 months ago

Answered by AccidentalRogue 10 months ago

  • Solved
  • Archived

Youtube videos won't load normally

I woke up this morning and realized my youtube wasn't working right. It was loading endlessly and wouldn't play right away when I clicked a video. I thought at first it w… (read more)

I woke up this morning and realized my youtube wasn't working right. It was loading endlessly and wouldn't play right away when I clicked a video. I thought at first it was a computer issue so I restarted it; but that didn't change anything. Then I thought it was an internet thing, so I switched to my mobile hotspot; but still nothing changed.

I've restarted my computer 3 times, restarted firefox 9 times and done just about everything I could find online. I turned off the recommended hardware settings, went into troubleshoot mode (although I'm not tech savvy so I didn't really understand what to look for), made sure firefox was up to date, cleared my cache and cookies, made sure all my add-ons were up to date; and still nothing.

And it's the same for Twitch. It just loads endlessly and doesn't play anything. It doesn't give me an error or a bug notification; just shows the gracy spinning circle and nothing else.

The only way anything loads is if I turn the quality down to the lowest one possible and have it paused for a minute to let it load on its own.

It works fine in Microsoft Edge; but just not in firefox.

Asked by gcbozz00 1 year ago

Answered by gcbozz00 1 year ago

  • Solved
  • Archived

YouTube videos on Firefox getting slower and jerky.

YouTube videos on Firefox getting slower and jerky. After refreshing Firefox (Settings -> Help -> More troubleshooting information -> Refresh Firefox), it is OK,… (read more)

YouTube videos on Firefox getting slower and jerky. After refreshing Firefox (Settings -> Help -> More troubleshooting information -> Refresh Firefox), it is OK, but only for a short while. Then the problem starts again. Same YouTube videos are running fine with Chrome at the same time.

Running Windows 11 Pro (Clean windows setup not long ago and the issue was there from the beginning.) German Language Firefox 116.0.2 Build ID 20230805021307 Intel CPU i7-1360P, 16 GB RAM, 1TB M.2 SSD

Would really appreciate a solution for the issue because I really like Firefox!

Asked by guidox11 1 year ago

Answered by guidox11 1 year ago

  • Solved
  • Archived

Youtube very laggy recently?

basically just the title. In the last couple days youtube.com specifically has been borderline unusable for me on firefox. All other websites work fine for me on firesfox… (read more)

basically just the title. In the last couple days youtube.com specifically has been borderline unusable for me on firefox. All other websites work fine for me on firesfox and youtube has no issues on other browsers.

Asked by Dartagnan Rozycki 1 year ago

Answered by TyDraniu 12 months ago

  • Archived

Firefox downloading 0 byte htm files moz-safe-about resources

I was watching anime today on some site and my firefox was downloading many files without my knowledge into my download folder. I'm worried that it can be some viruses? T… (read more)

I was watching anime today on some site and my firefox was downloading many files without my knowledge into my download folder. I'm worried that it can be some viruses? This is a screenshoot. Should i be worried? Thank you for help.

Asked by t.martynik 2 years ago

Last reply by bkilinc 2 years ago