Showing questions tagged: Show all questions
  • Archived

How can I add the translation icon to the toolbar

How to add translation icon to the toolbar? The toolbar does not show the translation icon and Manage Toolbar does not show an icon for it. I am running Firefox 136.0 on … (read more)

How to add translation icon to the toolbar? The toolbar does not show the translation icon and Manage Toolbar does not show an icon for it. I am running Firefox 136.0 on Windows 10 Pro.

Asked by stevepgeneral 1 year ago

Last reply by James 1 year ago

  • Archived

virus fake alerts from virus software

today i ended up enabling notifications that appeared to be my hoa's website but was a rogue and fake virus software warning of viruses and wanting to update and renew … (read more)

today i ended up enabling notifications that appeared to be my hoa's website but was a rogue and fake virus software warning of viruses and wanting to update and renew license to remove them.. i get notifications every few seconds from them and had to diable notifications. i did send a note on the "broken link" tab to you guys..

its annoying and my malware bytes didn't catch either. it uses mozilla based to send the notification, i couldn't find a place to block the site.


Thank you. Jeff Wagener [edited phone# from community support forum]

Asked by jdwags1 11 months ago

Last reply by James 11 months ago

  • Archived

Firefox crashing when using BBC iPlayer, YouTube and Slots

My Firefox browser has been crashing for a while now (Years). It's fine playing YouTube and BBC iPlayer but when I advance the time marker to a different part of the stre… (read more)

My Firefox browser has been crashing for a while now (Years). It's fine playing YouTube and BBC iPlayer but when I advance the time marker to a different part of the stream or video, it crashes. It also has a problem when playing slots. It seems to crash a lot making it impossible to play.

I have tried using Firefox in Troubleshooting Mode but the same things happen.

Here's the crash report ID

Report ID Date Submitted bp-a9b8bd6e-9258-4a25-badc-bda480250308 08/03/2025, 13:41

Many thanks in anticipation and I hope someone can help me fix these issues.

Asked by stevieddj1 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Picture in picture

I have a continuous problem when using the Picture in picture mode on an android phone. When enabling Picture in picture the video turns to this (see picture) and won't p… (read more)

I have a continuous problem when using the Picture in picture mode on an android phone. When enabling Picture in picture the video turns to this (see picture) and won't play it anymore. For the last 2-3 days I haven't been able to use the mode, please help.

Asked by Hubert 11 months ago

Last reply by TyDraniu 11 months ago

  • Archived

Both Firefox and Thunderbird stuck in Downloading updates -- 0 bytes on 2 Windows computers

For about the last 2 months, when I either get a notification that an update is available or I manually check for updates, both Firefox and Thunderbird are stuck in "Down… (read more)

For about the last 2 months, when I either get a notification that an update is available or I manually check for updates, both Firefox and Thunderbird are stuck in "Downloading updates -- 0 bytes" on 2 Windows 11 computers. Eventually, like a half an hour to an hour later, the update downloads and I can install the update. This has been going on for 2 months now. As a 20 plus year user of Mozilla and also a long-time financial contributor, this problem going on for 2 months is getting old. And yes, I have checked my antivirus and firewall. Is Mozilla aware of the problem and is there a solution?

Asked by Steve H 11 months ago

Last reply by Steve H 11 months ago

  • Archived

Passwords are no longer syncing between devices in Mozilla sync account.

None of my saved passwords in my Mozilla account are showing up when I switch laptops and try to logon to various sites. Instead I have to manually enter the passwords fo… (read more)

None of my saved passwords in my Mozilla account are showing up when I switch laptops and try to logon to various sites. Instead I have to manually enter the passwords for the sites every time even though the sites show that I have saved passwords for that site in my Mozilla account. When I type the password in a old or new site, Mozilla doesn't even ask if I want to save the password anymore.

Asked by snowwcat 12 months ago

Last reply by jscher2000 - Support Volunteer 12 months ago

  • Archived

[Firefox Mobile (Android)] PIP mode not working

The PIP integration for Firefox Mobile appears broken. When I play the video, go fullscreen, and then tap home, it pauses the video and won't resume, but the picture is d… (read more)

The PIP integration for Firefox Mobile appears broken. When I play the video, go fullscreen, and then tap home, it pauses the video and won't resume, but the picture is displayed in the pop-up player. In the player, it only shows the very top left corner of the actual video, with the rest of the space taken up by the address bar. I cleared the website's cache and data, the the app's, to be sure it wasn't an issue with my device, and the problem persists.

This issue is at least a few days old.

Attached are screenshots of the pop-up player's display I described.

Asked by ApolloIsAirborne 11 months ago

Last reply by ApolloIsAirborne 11 months ago

  • Archived

Tabs?! AAAAAAAAAAAAAAAAAHHHHHHHHHHHHHHHHHHHHH!!!!!!!!!!!!!!!

I am looking for a solution that will allow links to open in the same tab rather than tab, tab, tab, tab, tab, tab, tab. I am also having issue with sign ins opening a ne… (read more)

I am looking for a solution that will allow links to open in the same tab rather than tab, tab, tab, tab, tab, tab, tab. I am also having issue with sign ins opening a new blank tab and not having the ability to sign in at all. I've been using Firefox since I quit Netscape. And yes, I tried many epic fails that were disguised as solutions that don't work. I'm seriously about to give up on this browser if I can't get what I had after a SSD drive fail that forced me to reinstall from the ground up.

Asked by Spunky 12 months ago

Last reply by Mutaz Awad 11 months ago

  • Archived

keyboard and QR scan appears automatically useless function

Stop keyboard and QR scan from appearing when app opened. If I want keyboard then I will tap search. I have pinned sites and bookmarks I use first and usually don't use… (read more)

Stop keyboard and QR scan from appearing when app opened. If I want keyboard then I will tap search. I have pinned sites and bookmarks I use first and usually don't use search. Using search less with all the tracking and always wrong AI assumptions. Keyboard doesn't disappear when search is tapped. Doesn't disappear when screen is tapped. Obscures results. Been a problem for years.

Asked by sbonner1914 11 months ago

Last reply by Swim Fan 11 months ago

  • Solved
  • Archived

Search engine has stopped working on my browser

My search engine has stopped working. I just get blank pages when I enter any subject in the search bar. I am forced to open a private window which always works without i… (read more)

My search engine has stopped working. I just get blank pages when I enter any subject in the search bar. I am forced to open a private window which always works without issues. Closely related to this problem I believe, is the fact that any online forms I try to complete and submit will not submit. Again if I copy and paste the address into a private window, I can complete and submit without any issues.

It is getting very frustrating to keep having to go private windows.

When I open a new tab, it opens fine, I get all the articles as per normal. But when I enter my search criteria I get nothing (see attached screenshots)

Asked by antony.henry911 11 months ago

Answered by jscher2000 - Support Volunteer 11 months ago

  • Archived

Extendion wallet (metamask) is not being open

my Extension wallet (metamask) is not being open on this browser. this wallet was connected on "paericle network" tesnet project. i need to open my wallet. pleasse check … (read more)

my Extension wallet (metamask) is not being open on this browser. this wallet was connected on "paericle network" tesnet project. i need to open my wallet. pleasse check it.

Asked by Md.mhjahid Student 11 months ago

Last reply by markwarner22 11 months ago

  • Archived

delete pop up blocker

I can't get to my yahoo email account because they say I have an ad blocker. As far as I can tell there is no ad blocker on my computer. I've never added on and on the ga… (read more)

I can't get to my yahoo email account because they say I have an ad blocker. As far as I can tell there is no ad blocker on my computer. I've never added on and on the game I play ads come on all the time. I would love to find anything on where to even find where an ad blocker would be on my computer. I've searched add ons and extensions and apps and everything I can think of and no ad blocker. Please help

Asked by bpssd 1 year ago

Last reply by markwarner22 1 year ago

  • Archived

Make Firefox default search

Firefox doesnt even enter passwords for Firefox. HOW DO I DESIGNATE FIREFOX AS DEFAULT SEARCH ENGINE AND PREVENT IT BEING CHANGED. the directions how to add a search en… (read more)

Firefox doesnt even enter passwords for Firefox. HOW DO I DESIGNATE FIREFOX AS DEFAULT SEARCH ENGINE AND PREVENT IT BEING CHANGED. the directions how to add a search engine are indecipherable and dont work.

Asked by KC 11 months ago

Last reply by KC 11 months ago

  • Archived

LinkmanFox could not be verified for use in Firefox and has been disabled.

I have been using Linkman for over 15 years and have a very large collection of bookmarks. Is there anyway to enable it? I'd hate abandon Firebox as I do need this extens… (read more)

I have been using Linkman for over 15 years and have a very large collection of bookmarks. Is there anyway to enable it? I'd hate abandon Firebox as I do need this extension please help.

Thanks

Asked by gupta.chris 12 months ago

Last reply by gupta.chris 11 months ago

  • Archived

How to delete an old Firefox account?

I recently created a new Firefox account using my new gmail address. I still have an old Firefox account associated with an old gmail address that was compromised; I woul… (read more)

I recently created a new Firefox account using my new gmail address. I still have an old Firefox account associated with an old gmail address that was compromised; I would like to delete the old Firefox account. When I try to sign in to the old Firefox account, I'm told I'll have to sign in using my "primary" account--presumably the new account. When I sign in to the new account, I only see an option to delete the new account, which I don't want to do, as I have Firefox Relay and passwords connected to it. How do I delete (only) the old Firefox account? Thanks.

Asked by N C Irving 11 months ago

Last reply by markwarner22 11 months ago

  • Archived

my devices do not synchronize

I have profiles on desktop , i had enabled sync in all profiles when the feature was first introduced. the account icon always showed that it is syncing , but in the sync… (read more)

I have profiles on desktop , i had enabled sync in all profiles when the feature was first introduced. the account icon always showed that it is syncing , but in the sync tab , no visited tab list appears of any profile in both the desktop .,, i installed firefox on the android today to check synchronization but its tabs never show in desktop profile and the android tells last synchronization never....neither the desktop tabs appear in android history

Asked by AWAIS NIAZ 11 months ago

Last reply by jonzn4SUSE 11 months ago