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Account Login Very Strange Behavior

I recently updated to Firefox 131.0.3, having signed out of my Firefox/Mozilla account. Now I am trying to sign back in. After a seemingly successful sign-in (with email… (read more)

I recently updated to Firefox 131.0.3, having signed out of my Firefox/Mozilla account. Now I am trying to sign back in. After a seemingly successful sign-in (with email and pw, followed by "authorization code"), I'm taken to my account page. Scrolling down to Connected Services, I can see a recognizable account name (my Windows 11 user name and the name I've assigned to my computer). But looking up at the account button at the top right of Firefox, I see a small yellow triangle. Clicking on the button, I'm told "Account disconnected." (Remember, I'm currently looking at my account page, which says I'm connected.)

So I try to log in again. I give email address and password, and authorization code, and I'm in again. Now I see an addtional account connected, "Firefox 131, Windows 10" (remember, I'm using Windows 11).

So looking up again to the upper right at the account button, I see the yellow triangle, and clicking tells me once more that I'm disconnected, even though I have my account page open in front of me.

All of this, of course, prevents me from having access to the sync function. I've been through this circle several times with the same strange results.

Anyone have any idea what' going on.

Screenshot attached.

Thanks! Lance

Asked by LN108 1 year ago

Answered by LN108 1 year ago

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Ctrl+Shift+T opens the last closed Window and not the last closed Tab

I'm using this shortcut all the time and I recently found out it doesn't work as expected. From the Firefox documentation the ctrl+shift+t should re-open the latest close… (read more)

I'm using this shortcut all the time and I recently found out it doesn't work as expected. From the Firefox documentation the ctrl+shift+t should re-open the latest closed tab, but this is not the case for me, it always re-open the latest closed window. Which behave exactly as ctrl+shift+n.

From my short research it's not possible to customize Firefox shortcuts without using an extensions, therefore I also don't know how to verify if the shortcuts have changed just form my browser/configuration.

Asked by davide.bizzarri 1 year ago

Answered by davide.bizzarri 1 year ago

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Firefox (Mac) unresponsive, and doesn't load any pages including internal ones such as settings, or about:support, even after complete app reinstall.

I have reinstalled Firefox on my Mac many times, completely removed all files using app cleaner, and reset Firefox by holding shift and option on start. Despite this, the… (read more)

I have reinstalled Firefox on my Mac many times, completely removed all files using app cleaner, and reset Firefox by holding shift and option on start. Despite this, the app is very slow to launch, and when it does no pages load or render. Opening a new tab freezes the entire app for 15-30 seconds, and when the tab opens it is completely blank. Attempting to browse to a URL does nothing, and the address bar just returns to being empty. Attempting to open settings does nothing, although parts of the app that open separate windows such as the about version info and bookmarks work fine. The only thing I haven't done at this point is completely reinstalling macOS, so maybe there is something wrong with my system config. I first noticed this issue when using the early macOS Sequoia betas, and assumed the app wasn't updated to support it yet. However after updating macOS and completely removing and reinstalling all traces of Firefox, it still doesn't work. I am currently using macOS 15.1 beta, however the issue also persisted on 15.0.

Asked by jacobchurch10 1 year ago

Answered by jacobchurch10 1 year ago

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Webpage reloads when switching apps

When switching to another app from Firefox and then switching back to firefox, the webpage reloads. This is not a memory issue, I have enough RAM and it happens even if I… (read more)

When switching to another app from Firefox and then switching back to firefox, the webpage reloads. This is not a memory issue, I have enough RAM and it happens even if I only have 1 tab open. This is a major pain when I need to enter a 2FA code and need to swith apps to get the code. Or if I'm watching a YouTube video and get a call, the youtuve page reloads after the call has ended. Please suggest how to fix this.

Asked by prakhar18032000 1 year ago

Last reply by Carlos 11 months ago

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How to change home page and new tab to desired URL or any extension of Firefox desktop in 2025?

How to change home page and new tab to desired URL or any extension of Firefox desktop in 2025? I am unable to find any way to change how my new tab should look when I c… (read more)

How to change home page and new tab to desired URL or any extension of Firefox desktop in 2025?

I am unable to find any way to change how my new tab should look when I click + sign or new tab is opened up on browser opening or re-opening unlike Chrome.

I hate the change of position of typing from the search bar on the current new tab to the URL bar (unseen or unheard in Chrome) that Firefox implemented without considering users who would detest it.

Using Firefox 131.0.3 (64-bit)

Asked by Varnit Nigam 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

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copy just a part of a url

Exemple lets say i have this link Www.cutecats.com/pics/1234 I want to copy just the 1234 part, when i press and hold it selects the whole url. I know i can like move … (read more)

Exemple lets say i have this link

Www.cutecats.com/pics/1234

I want to copy just the 1234 part, when i press and hold it selects the whole url. I know i can like move the selection zone but sometimes theres ids in the middle the url ex: www.cutecats.com/pics/1234/cute-cat-cuddules

I cant just select the 1234 or anything between / /

Is there a fix, or an extention that would help? Thanks

Mobile android

Asked by Max 1 year ago

Last reply by jonzn4SUSE 1 year ago

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bug or update

Hi really sorry about this I'm new to Firefox & I don't know how to report a possible bug or if this is even a bug but I opened Firefox this morning & my search b… (read more)

Hi really sorry about this I'm new to Firefox & I don't know how to report a possible bug or if this is even a bug but I opened Firefox this morning & my search bar is now at the bottom of my screen even after closing & reopening it

Asked by Kyle Sullivan 1 year ago

Answered by TyDraniu 1 year ago

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  • Archived

navigation bar on android

The navigation bar on my Android phone is currently at the bottom. There is no settings option to tap on to change it back to the top when I tap on the three dots menu. H… (read more)

The navigation bar on my Android phone is currently at the bottom. There is no settings option to tap on to change it back to the top when I tap on the three dots menu. How do I get the navigation bar to go back to the top?

Asked by Remy Eakins 1 year ago

Answered by Remy Eakins 1 year ago

  • Archived

high battery background usage

Hello, Long time user and lover. Never had any problems with your great browser. This past week, on my phone, Firefox has been flagged "high battery background usage" an… (read more)

Hello, Long time user and lover. Never had any problems with your great browser. This past week, on my phone, Firefox has been flagged "high battery background usage" and is continuously trying to put app to deep sleep. What has happened? How do I stop this? Any help or suggestions would greatly be appreciated Thanks Scott

Asked by moorescott65 1 year ago

Last reply by radiotrefoil 9 months ago

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After Firefox update bill payment on PNC banking site stopped working

Firefox updated to version 131.0 64 bit. Bill payment functions on my banking web site stopped working. I cleared cache and cookies and restarted PC but didn't fix it. I … (read more)

Firefox updated to version 131.0 64 bit. Bill payment functions on my banking web site stopped working. I cleared cache and cookies and restarted PC but didn't fix it. I tried using Microsoft Edge and the banking web site worked as always. The bank IT person said it was a Firefox problem. Also, the site says not to block 3rd party cookies, enable cookie tracking and cross-site tracking. In Firefox, I made all changes to allow these things for this site but it still doesn't work. Looks like the latest Firefox update is causing a problem that always worked in the past, while trying to fix something else.

Asked by SLokos9939 1 year ago

Answered by NoahSUMO 1 year ago

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  • Archived

pages not loading in browser

I keep getting a message on screen saying "page refuses to load"; I don't know if it's a problem with the search engine or the browser (I have been using DuckDuckGo as my… (read more)

I keep getting a message on screen saying "page refuses to load"; I don't know if it's a problem with the search engine or the browser (I have been using DuckDuckGo as my search engine recently). I haven't used Firefox for years now, and have never used it on my own device so I'm still getting to know it.

Asked by cpaulbettridge 1 year ago

Answered by jonzn4SUSE 1 year ago

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Change the Keyboard Shortcut for Bookmarks Library back to Ctrl-Shift-B

Hi there, Is there a way to change the keyboard shortcut for the Bookmarks Library back to Ctrl-Shift-B? I tried the old solution offered here (config.js / config-prefs… (read more)

Hi there,

Is there a way to change the keyboard shortcut for the Bookmarks Library back to Ctrl-Shift-B?

I tried the old solution offered here (config.js / config-prefs.js), but it no longer seems to work in FF 131: https://support.mozilla.org/en-US/questions/1318541

Any help is greatly appreciated!

Thanks.

Asked by Slouch 9 months ago

Last reply by markwarner22 9 months ago

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  • Archived

How to get Firefox to use an existing profile without moving or copying it?

I use Firefox on Ubuntu Linux, and it works fine. For unrelated reasons I have created a new Linux Mint 22 boot partition, and I would like to use the same Firefox prof… (read more)

I use Firefox on Ubuntu Linux, and it works fine.

For unrelated reasons I have created a new Linux Mint 22 boot partition, and I would like to use the same Firefox profile on both Linux OS-s, without having to move or copy the existing profile I use on Ubuntu. (The profile is placed on a third independent data partition!) I cannot find any information on how to do it. All information I find involves moving the profile, but then Firefox on Ubuntu would not be able to continue to use it.

I look forward to hear from you. Thank you. :-)

Asked by Henrik R. 1 year ago

Answered by TyDraniu 1 year ago

  • Archived

Change of search engine

Hello. I use Firefox Beta as browser. But I would like to add a search engine called OceanHero. Is that possible? If yes. Can you help me to do that? … (read more)

Hello.

I use Firefox Beta as browser. But I would like to add a search engine called OceanHero. Is that possible?

If yes. Can you help me to do that?

Asked by TorSkog 1 year ago

Last reply by Paul 1 year ago

  • Archived

New Chatbot AI recording copy and keylogs: can't uncheck it.

AI chatbot: Does the text I write and highlight in Firefox automatically get recorded even if the AI it is turned off? I noticed that even if the AI is turned off, the c… (read more)

AI chatbot: Does the text I write and highlight in Firefox automatically get recorded even if the AI it is turned off?

I noticed that even if the AI is turned off, the check box for  "Show prompts on text select

Displays a shortcut to prompts when you select text. Firefox sends the text, page title, and prompt to the chatbot." is always checked and greyed out.

What gives Firefox folks of knowledge?

Asked by 4portswitch 1 year ago

Last reply by TyDraniu 1 year ago

  • Archived

transfer to sd card Samsung J7 Crown

I can't find how to transfer existing files to sd card. My phones internal storage is almost gone. There is no space for even the smallest app. I have mounted and formatt… (read more)

I can't find how to transfer existing files to sd card. My phones internal storage is almost gone. There is no space for even the smallest app. I have mounted and formatted the sd card and it does appear on my phone. I just can't access any sd card options. Thank you for help.

Asked by Don Muller 1 year ago

Last reply by jonzn4SUSE 1 year ago