Showing questions tagged:

Firefox not updating

Firefox keeps reminding me that updates are available. I download and it says its installing but it doesn't seem to update. I have tried closing Firefox before running th… (read more)

Firefox keeps reminding me that updates are available. I download and it says its installing but it doesn't seem to update. I have tried closing Firefox before running the installation but it makes no difference. I am on 125.02 at the moment.

Archived 2 161

Cannot add Search Engines to Firefox

I am trying to add custom search engines to Firefox. I have tried the steps given in the forum thread https://support.mozilla.org/en-US/questions/1212596. However when I… (read more)

I am trying to add custom search engines to Firefox. I have tried the steps given in the forum thread https://support.mozilla.org/en-US/questions/1212596.

However when I try to go and add the search engine as per the article given above I do not get the option. Please see the attached screen shot for more details. I do not want to add an extension or a plugin, but just manually have the option of adding search engines.

Archived 2 160

little window in right lower corner

I've recently had a little video window appear in the bottom right corner of my browser screen. I can't find any control link to eliminate it other than closing it manua… (read more)

I've recently had a little video window appear in the bottom right corner of my browser screen. I can't find any control link to eliminate it other than closing it manually every time it appears. Where did it come from and how do I get rid of it?

Archived 4 158

Extremely High Ram Usage

Hello Support, 5-1-2024 First Time in a decade I've had to contact support. Please TELL me why there are 13 instances of firefox running at the same time. It is take so… (read more)

Hello Support, 5-1-2024 First Time in a decade I've had to contact support. Please TELL me why there are 13 instances of firefox running at the same time. It is take so much memory up and really slowing my machine down on the internet also. Tell me how to fix otherwise I will have to switch to a different web browser. I realy love firefox and have been using since It was released. I really Don't want to switch Browers but this is to much any more. It has become much worse than a Year ago. I do Not have any addons or extension installed now, I don't use them enough to install. Thank you for your help in this BIG HOG memory problem.

Archived 3 156

Blocked on a site

I was playing on this free site called REPLAYPOKER, and it said I was blocked because of something called CLOUDFLAIR, can you tell me what this is please? It totally bloc… (read more)

I was playing on this free site called REPLAYPOKER, and it said I was blocked because of something called CLOUDFLAIR, can you tell me what this is please?

It totally blocked me and shut me out of the game

What should I do?

Is Cloudflair a virus? Should I go into the registry and remove it?

Solved Archived 1 155

Picture-in-picture not working properly

Ever since the latest update, the picture-in-picture function stopped working properly. If I activate it, the video will automatically go to full screen, and I need to pr… (read more)

Ever since the latest update, the picture-in-picture function stopped working properly. If I activate it, the video will automatically go to full screen, and I need to press the full screen button multiple times to move it down to a small box. I am using Firefox on a Mac laptop.

Archived 2 155

Data boxes will not allow entries

We have used Firefox for access to certain sites for years. Recently, we wanted access to particular sites, but the info boxes needed would now not allow entries. Then,… (read more)

We have used Firefox for access to certain sites for years. Recently, we wanted access to particular sites, but the info boxes needed would now not allow entries. Then, we went to Chrome and there was no problem entering the info. Please provide a response to resolve these issues of Firefox not allowing data entry, but Chrome allowing data entry for the same sites.

Archived 3 154

Exceptions reset after Firefox update

Firefox removes the exceptions after every update and they have to be manually re-added. This is a very frustrating user experience. Can you please help me identify if th… (read more)

Firefox removes the exceptions after every update and they have to be manually re-added. This is a very frustrating user experience. Can you please help me identify if this is an issue with Firefox that can be updated or is it an issue with some setting I have setup.

Exceptions that get reset - Cookies and Site Data, Pop-ups, Add-ons, etc.

Permissions that get reset - All of them Location, Camera, Microphone, etc.

  • Side note, the Troubleshooting Information section below has a link to share data, that link does not open in a new window. It opened in this same window, erasing all the content I had typed up the first time.
Solved Archived 3 154

The pause button on the keyboard doesn't stop the video in Firefox.

When I press the pause button on my keyboard, it doesn't stop the YouTube video like it used to. I'm not sure why it stopped working. I've checked the key, and it works f… (read more)

When I press the pause button on my keyboard, it doesn't stop the YouTube video like it used to. I'm not sure why it stopped working. I've checked the key, and it works fine in Chrome.

Archived 6 154

Where is this path?

hi guys, i want to change my default favicons but i cant find this path on my mac. .bookmark-item { list-style-image: url("chrome://global/skin/icons/defaultFavicon.svg"… (read more)

hi guys, i want to change my default favicons but i cant find this path on my mac.

.bookmark-item {

 list-style-image: url("chrome://global/skin/icons/defaultFavicon.svg");
Archived 4 153

No response on my bugs.

I have started posting bugs of Firefox in Bugzilla for almost 6 months now(though the number of bugs is 3). I have noticed that the bugs really had no response for nearly… (read more)

I have started posting bugs of Firefox in Bugzilla for almost 6 months now(though the number of bugs is 3). I have noticed that the bugs really had no response for nearly then(almost 6 months), so is it the way bugs are handled?, like they take long time to address( just asking as I though the process to be relatively fast) or is it something that I might be doing wrong in reporting a bug. I searched online and have been looking at assigning the bug( what I understood). So, how to do it if there exists something like assigning and will it increase the movement on my bugs??

Solved Archived 1 152

Remove logins and passwords

I want to delete firefox logins info and to make sure passwords and logins are never stored. I go to passwords, open up menu, and the "remove all passwords" choice is gr… (read more)

I want to delete firefox logins info and to make sure passwords and logins are never stored. I go to passwords, open up menu, and the "remove all passwords" choice is greyed out. How can I get that choice it be valid and to impliment that operation?? And to never have these stored??

Archived 3 146

Mozilla is blocking needed websites

When I try to use needed tools on websites, Mozilla is blocking the page from opening. USPS will not allow me to track a package. When I enter the tracking number, the pa… (read more)

When I try to use needed tools on websites, Mozilla is blocking the page from opening. USPS will not allow me to track a package. When I enter the tracking number, the page just sits on white and the search just spins

Archived 1 142

How to convert a specific chrome addon to firefox

Here is the extension i would like to convert https://chromewebstore.google.com/detail/equalizer-for-chrome-brow/abikfbojmghmfjdjlbagiamkinbmbaic here is what extension … (read more)

Here is the extension i would like to convert

https://chromewebstore.google.com/detail/equalizer-for-chrome-brow/abikfbojmghmfjdjlbagiamkinbmbaic


here is what extension test .com says


2 compatibility issues found:

What are compatibility issues?

Compatibility issues warn about the usage of APIs or permissions not available in the latest version of Firefox.

   tabCapture.capture is not supported
   This API has not been implemented by Firefox.
   found in the following locations:
       content.js:1
       options.js:3
   tabCapture.onStatusChanged is not supported
   This API has not been implemented by Firefox.
   found in the following locations:
       content.js:1
       options.js:469



How do I fix?

Thanks for any help!

Archived 1 140

ff pass words gone

hi can anyone tell me how to get my saved passwords back into ff. they got deleted somehow by Clean Disk app instructions ive found on web are for everything except what… (read more)

hi can anyone tell me how to get my saved passwords back into ff. they got deleted somehow by Clean Disk app

instructions ive found on web are for everything except what i need thanks

Archived 11 130

Update has scrambled bookmarks

The latest updated to Firefox for Mac (125.0.2) has completely scrambled accessing my bookmarks. Before the update I could type T in the search bar and up popped the URL … (read more)

The latest updated to Firefox for Mac (125.0.2) has completely scrambled accessing my bookmarks. Before the update I could type T in the search bar and up popped the URL for The Globe and Mail; or N and the URL for the New York Times popped up. (This works because no other bookmark begins with these letters.) Both are in my Toolbar (no bookmarks have actually changed or disappeared with the update). Now when I type T, a completely different URL turns up, plus a drop-down menu of other URLs randomly selected from any of my bookmark lists IN WHICH A T APPEARS ANYWHERE in it; and when I type N, a website I've NEVER EVEN SEEN BEFORE (name.com) shows up, plus a drop-down menu with URLs from my bookmarks that contain an N anywhere in the URL. Why is this happening, and how to fix it? Please don't tell me I have to switch back to Safari.

Archived 2 128