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I added extensions that don't appear on any toolbar or in the "Customize" option - how do I get them onto the screen?

I just added "TextArea" to my extensions & it only can be selected by clicking on the picture puzzle icon at the right edge of the address/search bar for a dropdown b… (read more)

I just added "TextArea" to my extensions & it only can be selected by clicking on the picture puzzle icon at the right edge of the address/search bar for a dropdown box of extensions. I would like to display it and a number of others now only on the dropdown on visible toolbars, but can't move them there. When I select "Customize," it shows some basic icons not being displayed, but only the basics and does not include extensions I've added recently. I used to keep icons in the All-in-One Sidebar on my left margin, the Vertical Toolbar on my right margin & the bottom Status bar in pre-version 57 FF and don't want the extra hassle of having to use the dropdown for commonly used extensions. How do I get these icons moved into an existing visual space on my browser? I have 3 36" HDMI screens & plenty of real estate to play with, but no way to use it in FF for new extensions. Do I have to continue to use alternatives like WaterFox Classic & Pale Moon?

Asked by Blue Sun 1 year ago

Answered by cor-el 1 year ago

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How to change my email address

I need to change my email address as my provider is closing down. I have seen the suggestion that I make a secondary with my new address but this will nor work as I have … (read more)

I need to change my email address as my provider is closing down. I have seen the suggestion that I make a secondary with my new address but this will nor work as I have the secondary address with the same provider.

Asked by Glenys Gould 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Firefox downgrades itself automatically every night

At some point every night, my Firefox (and only Firefox) reverts to version 111 from the latest version. This happens on 2 different Windows 11 machines. I can only get… (read more)

At some point every night, my Firefox (and only Firefox) reverts to version 111 from the latest version. This happens on 2 different Windows 11 machines.

I can only get Firefox to run again by running from command prompt with "-allow-downgrade" option and then updating again.

I usually don't notice until I launch Firefox the following morning and it gives me a message that the profile was created with an older version and to exit or create a new profile.

I've had Firefox open and then it reverts and it gives me a XULRunner error about the profile being used by an older version.

I don't have any special backup or restore software running and the physical files in my Firefox folder in c:\program files\mozilla firefox are being physically pushed to a prior version dated 3/21/2023.

On both machines, I've completely uninstalled and reinstalled and it's good for a day and then reverts.

No log entries for the reversion can be found. It's just back to a prior version.

I've never come across anything like this before and have scanned for any malware or other issue, but haven't found anything.

Asked by Splutt 1 year ago

Answered by Splutt 1 year ago

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Twitter, composing reply but cannot send as scroll bar will not move

Using Twitter to compose message in Firefox Browser however cannot scroll to reveal box to reply. How do I activate the scroll bar to the right hand side of the twitter "… (read more)

Using Twitter to compose message in Firefox Browser however cannot scroll to reveal box to reply. How do I activate the scroll bar to the right hand side of the twitter "compose a reply" chat box?

While I'm in Firefox, composing a reply in twitter, I can only get so far. The gray scroll bar on the right will not move. So I can create a reply but I cannot get to the tweet box. See images attached.

When I try to scroll, this chat box comes up instead asking to save or discard. I do not want to do neither. I want to reply right now. I went to chrome and used twitter there and I could retweet, add my comment and then scroll down to select the tweet button.

If the scroll bar on the right would actually scroll, it would take me to the bottom on the chat box where i could then see and select the tweet box. So please tell me if I can use twitter while in Firefox to reply to messages or must I always go to another browser? How do I activate the scroll bar to the right hand side of the twitter "compose a reply" chat box?

I hope the images help. Thank you for reading.

Basic: Using 112.0.2, Windows 10 Date: April 2023

Asked by FGFox 1 year ago

Last reply by MarkRH 1 year ago

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Close tab button on left

As per old thread at: https://support.mozilla.org/zu/questions/1365405 which has since been archived. As of version 113, this solution is being suppressed. I occasional… (read more)

As per old thread at: https://support.mozilla.org/zu/questions/1365405 which has since been archived.

As of version 113, this solution is being suppressed. I occasionally see the x appear briefly on the left when a tab is selected, but then it reverts. So far I have not been able to work out what setting is overriding this function, so I've just rolled back to 112 and used the "--allow-downgrade" flag on the firefox shortcut so I can still load my old profile, but understand this is not a safe option in the long term.

Asked by Venoltar 1 year ago

Answered by cor-el 1 year ago

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I am tired of reaching a dead end!

Hmm. We’re having trouble finding that site. We can’t connect to the server at recs.richrelevance.com. If you entered the right address, you can: Try again later … (read more)

Hmm. We’re having trouble finding that site.

We can’t connect to the server at recs.richrelevance.com.

If you entered the right address, you can:

   Try again later
   Check your network connection
   Check that Firefox has permission to access the web (you might be connected but behind a firewall)

Asked by Jeff Buky 1 year ago

Last reply by Paul 1 year ago

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Firefox crashes when I use "paste" action

Due to some unknown reason from today morning whenever I use paste function, my Firefox crashes and quits. It includes pressing ctrl+v, right click and paste, and edit>… (read more)

Due to some unknown reason from today morning whenever I use paste function, my Firefox crashes and quits. It includes pressing ctrl+v, right click and paste, and edit>paste. It occurs in all webpages and not only with texts, but also when I try to copy/paste for example a bookmark.

My browser is up to date, I rebooted several times, and also opened Firefox in Troubleshoot mode. But the crash still happens.

Does anyone have any idea what the reason of this problem is and how I can fix it?

Asked by shadmehrbaz 1 year ago

Last reply by Terry 1 year ago

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Outlook.com Copy and Paste

A couple of months ago Outlook.com changed its "look." And instead of highlighting text, right clicking and and having the small MS window come up where you can click "p… (read more)

A couple of months ago Outlook.com changed its "look." And instead of highlighting text, right clicking and and having the small MS window come up where you can click "paste," their own window came up and "paste" was not one of the options. So I had to use Ctrl v to paste.

But Outlook just added "paste" to their window. But it's not working in Firefox. But it does work in Chrome. Outlook will never address this, so what can FF do about this?

Asked by Steve09 1 year ago

Last reply by Steve09 1 year ago

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Helvetica Neue (mac desktop) displays garbled when font weight is over 400

Quite frequently — but not always — Firefox displays Helvetica Neue totally garbled. When I go to the Firefox inspector and edit the font so that the weight is 400 or bel… (read more)

Quite frequently — but not always — Firefox displays Helvetica Neue totally garbled. When I go to the Firefox inspector and edit the font so that the weight is 400 or below, it's fine. But above 400, totally garbled (check out the attached).

I have my Adobe Helvetica Neue font de-activated, by the way.

Is there a fix for this?

Asked by edward36 1 year ago

Last reply by cor-el 1 year ago

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How can I retrieve a deleted bookmark folder in FF 112.0.2?

I have tried searching online and the suggestion is to "Undo" command on the "Organize" menu of the Library window as described in this link: https://support.mozilla.org/… (read more)

I have tried searching online and the suggestion is to "Undo" command on the "Organize" menu of the Library window as described in this link: https://support.mozilla.org/en-US/questions/1198441 but I cannot find any Library window.

Please advise step-by-step how to retrieve accidental deleted folder in FF 112.0.2.

Asked by mcs2011 1 year ago

Last reply by EGV 1 year ago

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Forced restart

For several years now Firefox keeps the methodology to update in the background and then force the user to restart. This always causes some loss. There are multiple sit… (read more)

For several years now Firefox keeps the methodology to update in the background and then force the user to restart.

This always causes some loss.

There are multiple situations where this is not acceptable. Just to give one example: I just logged in an account and clicked to receive an authentication SMS. But then Firefox forced restart and I cannot login nor ask for a new SMS because the previous request was recent.

In my opinion this makes absolutely no sense. Is there an option the turn off this forced restart?

Asked by jmss 1 year ago

Last reply by techguy150 1 year ago

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Warning: Potential Security Risk Ahead

Warning: Potential Security Risk Ahead Firefox detected an issue and did not continue to mpsconline.gov.in. The website is either misconfigured or your computer clock is… (read more)

Warning: Potential Security Risk Ahead

Firefox detected an issue and did not continue to mpsconline.gov.in. The website is either misconfigured or your computer clock is set to the wrong time.

It’s likely the website’s certificate is expired, which prevents Firefox from connecting securely. If you visit this site, attackers could try to steal information like your passwords, emails, or credit card details.

What can you do about it?

The issue is most likely with the website, and there is nothing you can do to resolve it. You can notify the website’s administrator about the problem.

Learn more… My MPSC account website is showing this problem so please kindly resolve it

Asked by morenitinm 1 year ago

Last reply by cor-el 1 year ago

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Google sites

Hello, please i have been reporting this issue a few months ago The issue is that when i try to use google sites (google/Youtube) the sites just go into Loading mode and… (read more)

Hello, please i have been reporting this issue a few months ago

The issue is that when i try to use google sites (google/Youtube) the sites just go into Loading mode and they load, they load and they load for quite some time (sometimes 30sec, sometimes 1minute) then they just abruptly stop loading, the tab just sits there doing nothing so again i have to fill my search in google and sometimes it just works and sometimes it loads again and does nothing

I tried using other browsers, they work just fine but i'm used to using Mozilla and i don't want to switch to some other browser

I've got a response to this issue that it is due to google changing/updating some security protocol and Mozilla did not update this, but that was like 4months ago and i am still experiencing this nerve twisting issue

Please help

Asked by miroslavhorecky1 1 year ago

Last reply by Terry 1 year ago