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PR_CONNECT_RESET_ERROR on certain websites (this error is not present in Troubleshoot Mode or other browsers)

I am trying to access certain HTTPS websites and some of them show PR_CONNECT_RESET_ERROR in Firefox. This error is not present in Edge or Chromium. Here's what I've tri… (read more)

I am trying to access certain HTTPS websites and some of them show PR_CONNECT_RESET_ERROR in Firefox. This error is not present in Edge or Chromium.

Here's what I've tried (none of these works):

  • DNS over HTTPS turned off
  • Uninstall all add-ons
  • Reinstall Firefox
  • Create new profile and set it as default
  • Delete/rename certs.db in the Firefox profiles folder.

The only fix that works is to use Troubleshoot Mode every time I visit these websites which is not practical. Any ideas on what could be the problem?

I don't know if this is relevant but one of the websites that does not work is https://alexan.com.ph/

Asked by xqzgh297 11 months ago

Answered by xqzgh297 11 months ago

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Firefox 135.0 cant reach google.com

With Firefox 135.0 i cant reach google.com but google.se i can. I make daily images of C: and today i managed to go back one day to 2025-02-06 but accidentally chooses 2… (read more)

With Firefox 135.0 i cant reach google.com but google.se i can.

I make daily images of C: and today i managed to go back one day to 2025-02-06 but accidentally chooses 2025-01-06 and with the older version of firefox i could reach google.com

I have tried to delete cookies. DNS over HTTPS off. No proxy in connection. Add-ons off but to no avail.

Asked by Lars-Ivar Carlsén 11 months ago

Answered by Lars-Ivar Carlsén 10 months ago

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Apple.com and iCloud.com reject my login, but only in Firefox for Mac.

In Firefox, and only in Firefox, I get 'Failed to verify your identity' on these sites. I have updated MacOS and Firefox, rebooted, tried a different DNS, and disabled al… (read more)

In Firefox, and only in Firefox, I get 'Failed to verify your identity' on these sites. I have updated MacOS and Firefox, rebooted, tried a different DNS, and disabled all of my extensions. With extensions disabled I don't get the error, but the login site won't accept my login at all. See the attached image. I can't think of anything else to try.

Asked by vic23 11 months ago

Answered by vic23 11 months ago

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Spectrum/twc IMAP server log in issues January 2025 edition

On January 21st 2025 I changed my Spectrum account password. Almost immediately Thunderbird could not log into the spectrum maintained "mail.twc.com" server. When I call… (read more)

On January 21st 2025 I changed my Spectrum account password. Almost immediately Thunderbird could not log into the spectrum maintained "mail.twc.com" server. When I called Spectrum support I was told the old Spectrum use of separate passwords for SMTP and IMAP was changed to use the same password as the spectrum web page which is now the same for all spectrum logins, a "one password to rule them all" scheme in November 2024. I changed the passwords in Thunderbird for IMAP and SMTP, but it still will not connect. If I do an auto populate attempt, the server actually responds with the correct setting so I know I am reaching the server. After five days trying to resolve the issue with Spectrum I was told this is a know issue with Thunderbird and it is not the server but the third party application. It is bad enough they reconfigure things like this without disclosing it. It baffles me that the changes they claim were made in November 2024 only make themselves known when the service stops working nearly three months after the change and only when I changed the web site password. Anyone know how to solve this? Thank you so much in advance.

Asked by teknikal 11 months ago

Answered by teknikal 11 months ago

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Unable to Add Mail Accounts to Thunderbird

UNABLE TO RE-ADD MAIL ACCOUNTS TO THUNDERBIRD For the last three or four months I have been getting two separate messages in the bottom of the screen when opening Thunder… (read more)

UNABLE TO RE-ADD MAIL ACCOUNTS TO THUNDERBIRD For the last three or four months I have been getting two separate messages in the bottom of the screen when opening Thunderbird on my laptop. "GMAIL settings are out of date" and "Yahoo settings are out of date". Then, a about a month ago when I opened Thunderbird I noticed that it was trying to download almost 3000 Gmail emails. I had always believed that only new Gmail messages would download on start up? Whilst this was happening it was impossiblle to do anything on my laptop as I had limited internet access. The only way I could see to stop this was to delete my Gmail account from Thunderbird. When I opened Thunderbird I continued to get the messages "settings are out of date" for each of my mail accounts. So I deleted my email accounts from Thunderbird with the intention of re-adding them. I then downloaded and re-installed Thunderbird to ensure I was on the latest version. I then tried to re-add my mail accounts, letting Thunderbird find and load the correct email settings for each account but I now get an error message saying "Unable to Log In at Server. Probably wrong configuration, username or password". Refer to attached screenshot. I can log in to my Mail Accounts OK using Firefox so I know my username and password are correct. I also tried adding my mail accounts manually in Thunderbird but I contiue to get the same message. I am unable to add my mail accounts to Thunderbird and I have run out of ideas regarding diagnosis and resolution. I need help please.

Asked by Graeme (UK) 10 months ago

Answered by Graeme (UK) 10 months ago

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Thunderbird Android App Doesn't Sync

I have the Android T-bird app on my Google Pixel 9. I am having constant problems with it not syncing. This morning, when I swiped down, the kept spinning but did not … (read more)

I have the Android T-bird app on my Google Pixel 9.

I am having constant problems with it not syncing.

This morning, when I swiped down, the kept spinning but did not connect. When i tapped the sync icon at the bottom left of the screen, nothing!

Nothing changed after rebooting the phone, which BTW takes almost twice as long as the reboot on my previous Samsung phones.

I have now uninstalled and reinstalled, and imported my settings using the QR code on my desktop. It imported my accounts, but asked me to sign in or sign in later. There is no link for signing in immediately, and sign in later does not allow any sign in opportunity.

I now have no emails imported to the app.

Any help would be appreciated

Asked by Steve2526 8 months ago

Answered by Steve2526 8 months ago

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Thunderbird cannot connect to ISP mail server, cannot get mail

Thunderbird, quite suddenly, stopped getting my email; Both on my account and my wife's account at the same ISP. I spent more than two hours on the phone with the ISPs he… (read more)

Thunderbird, quite suddenly, stopped getting my email; Both on my account and my wife's account at the same ISP. I spent more than two hours on the phone with the ISPs help line trying to resolve this issue. They also use Thunderbird at their help desk, and the agent I talked to was familiar with your program. She (the agent) was not able to replicate the issue on their system. We then tried to set up a NEW email account. I carefully entered all the info needed for a new account, following instructions from the agent, then hit the 'Test' button. I got the following message onscreen: "THUNDERBIRD FAILED TO FIND SETTINGS FOR YOUR EMAIL ACCOUNT" The answer to the original issue suddenly became very clear - Thunderbird cannot, or refuses to, connect with the email server, therefore NO EMAIL. We tried everything in her toolkit to resolve the problem to no avail. We finally tried UNINSTALLING Thunderbird (and the Maintaince program). Once Uninstalled, I used the Registry Tool on CCleaner to remove any entries in the registry referring to Thunderbird (there were several), then restarted my computer. I then downloaded and installed a totally NEW Thunderbird program. When I ran the Thunderbird again, I found all my account(s) info was still present, and Thunderbird was still unable to find the server. I'm at my wits end trying to resolve this issue, and REALLY HATE to go back to Microsoft OUTLOOK to get my email. Anybody got any ideas??? Any help would be greatly appreciated. (Signed) Proteus

Asked by proteus2 1 year ago

Answered by proteus2 12 months ago

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Thunderbird Suddenly Stopped Receiving POP Mail, caused by Bitdefender

After working fine for years, Thunderbird stopped receiving email from my POP accounts a month ago and I haven't been able to get it to work since. After weeks of experi… (read more)

After working fine for years, Thunderbird stopped receiving email from my POP accounts a month ago and I haven't been able to get it to work since. After weeks of experimentation and frustration, the only way I can get TB to download POP mail is to install and run it in Windows Safe Mode with networking. However, once installed in Windows Safe Mode, TB run in Windows normal mode will successfully send messages from each account.

It would take pages to describe everything I've tried, so I won't. The results of all the tweaking and updates is the system specs below.

OS: Windows 10 Home (x64) version 22H2 AVS: BitDefender Email: Thunderbird 102.15.1 Add-ons: None Theme: Default Accept cookies: Always Exceptions: (added any that seemed even remotely associated with issue) https://accounts.google.com https://mail.google.com https://www.googleapis.com https://pop.gmail.com https://pop.gmail.com:995 https://smtp.gmail.com https://smtp.gmail.com:587 https://pop.centurylink.com https://pop.centurylink.com:995 https://smtp.centurylink.com https://smtp.centurylink.com:587

Saved passwords: mailbox://pop.centurylink.net (mailbox://pop.centurylink.net) Oauth://accounts.google.com (https://mail.google.com https://www.googleapis.com/auth/carddav https://www.googleapis.com/auth/calendar) smtp://smtp.centurylink.com (smtp://smtp.centurylink.com) smtp://smtp.gmail.com (smtp://smtp.gmail.com)

Hardware acceleration: Off

Gmail POP server: pop.gmail.com Port: 995 Security: SSL/TLS Authentication: Oauth2

Gmail SMTP server: smtp.gmail.com Port: 587 Security: STARTTLS Authentication: Oauth2

CenturyLink POP server: pop.centurylink.net Port: 995 Security: SSL/TLS Authentication: Normal password

CenturyLink SMTP server: smtp.centurylink.com Port: 587 Security: STARTTLS Authentication: Normal password

I'm at a total loss as to what I've missed or where to look next. I would appreciate any help.

Asked by Terry Potter 1 year ago

Answered by sfhowes 1 year ago

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Edge: Too Many Requests (bug1997062)

I have been using Thunderbird for many years. I have 4 accounts that have all been set up and working fine. This morning the 2 yahoo.com accounts stopped working. I log… (read more)

I have been using Thunderbird for many years. I have 4 accounts that have all been set up and working fine. This morning the 2 yahoo.com accounts stopped working. I logged in to the impacted accounts using a web browser and password just fine. I then updated Thunderbird to 116.0 to see if that would fix the problem, but it did not. The outlook and gmail accounts are working fine, for now.

When Thunderbird attempts to download mail for the yahoo accounts, I get a large pop-up window with "Edge: Too Many Requests". The pop-up window is blank except for that error message. I get the small pop-up with the Authentication Failure message. Sometimes I get Retry, Enter Password or Cancel. But I never see a window that will allow me to enter my password.

I can send/receive mail from the accounts while logged in via a browser but authentication fails within Thunderbird.

Asked by only1too 2 months ago

Answered by only1too 2 months ago

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Thunderbird Optusnet email problem

I am not getting my email on Thunderbird. I am getting this message: "Could not connect to server pop3.optusnet.com.au; the connection was refused" Could you please help … (read more)

I am not getting my email on Thunderbird. I am getting this message: "Could not connect to server pop3.optusnet.com.au; the connection was refused" Could you please help with this? Kind regards, Luke

Asked by lukeoom 12 months ago

Answered by lukeoom 11 months ago

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Cannot access emails in local folders after upgrade to 128.10.1esr, caused by UNC pathing (local folders are on network and accessible to 3 different computers)

Since upgrade to 128.10.1esr, list of emails in local folders is visible, but cannot view email contents, cannot forward, cannot reply, cannot move, cannot delete. IMAP … (read more)

Since upgrade to 128.10.1esr, list of emails in local folders is visible, but cannot view email contents, cannot forward, cannot reply, cannot move, cannot delete.

IMAP folder functionality is all OK.

Occurs in both 64 bit and 32 bit versions of 128.10.1esr

After this occurred on 64 bit machine, we had 32 bit two machines running a previous version of Thunderbird that were still able to access (read, forward, delete, etc) emails in the same local folders (local folders are on network and accessible to 3 different computers).

After upgrading one of them, access to emails on local folders broke on that one, but still working on remaining machine running older version.

This means it is not corruption of local folders (e.g. folder repair and .msf deletion don't make any difference).

It seems to be a problem with this version since update.

How can this be fixed, do we need to wait for another update?

Asked by OPCS OPCS 8 months ago

Answered by OPCS OPCS 8 months ago

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compliaNT

[redacted] problem you [redacted] im having issues with the video and ads as all of my apps are disabeld nothing works and firefox it self causing probs and no one is hel… (read more)

[redacted] problem you [redacted] im having issues with the video and ads as all of my apps are disabeld nothing works and firefox it self causing probs and no one is helping out.

Asked by jiten doshi 10 months ago

Last reply by Paul 10 months ago

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Manage Bookmarks font too large

The font size in "Manage Bookmarks" is way too large, both in the sections list menu on the left and the list of bookmarks. I checked my userChrome.css file as well as th… (read more)

The font size in "Manage Bookmarks" is way too large, both in the sections list menu on the left and the list of bookmarks. I checked my userChrome.css file as well as the layout.css.devPixelsPerPx entry in about:config and there's nothing there to explain why only the "Manage Bookmarks" text is so large.

It's possible I changed a setting somewhere that's causing this. But I'm stumped re: what setting might be controlling the font size in only that UI. All other Firefox text sizes are good.

Thanks to anyone who knows where I should be looking

Firefox 134.0.1 (64-bit) Windows 10

Asked by rproulx1 11 months ago

Answered by jscher2000 - Support Volunteer 11 months ago

Restart

I have been using Firefox for last couple of years. Two days ago I got a bunch of updates, which reminded be of how AOL used to update, ie days of confusion. SO NOW I C… (read more)

I have been using Firefox for last couple of years. Two days ago I got a bunch of updates, which reminded be of how AOL used to update, ie days of confusion.

SO NOW I CANT EVEN GET ON INTERNET! So here am a few days before Christmas, and can't access my bank account, or stocks. And I had no idea Firefox was going to institute these changes.

I can't express how stupid these unauthorized changes have been (without notification!) to users. Please remove this crap ASAP, and demote the group that thought a week before Christmas was a good time to make changes.

Asked by J Lampe 3 weeks ago

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TB 115.18.0 can not connect to the provider "pop.hispeed.ch" - get message "timed out" (win7)

Dear Team After Updating from 102.15.1 (32Bit) to 115.28.0 (32Bit) I can not connect to the provider "pop.hispeed.ch" anymore. Ping pop.hispeed.ch (on CMD) shows normal… (read more)

Dear Team After Updating from 102.15.1 (32Bit) to 115.28.0 (32Bit) I can not connect to the provider "pop.hispeed.ch" anymore. Ping pop.hispeed.ch (on CMD) shows normal raction of beeing reachable with a "reply from xxxx.". I am on Windows 7 SP1. I have checked several times all setting POP and SMTP, switched off Firewall, uninstalled virus scanner, and and and many more (all knowledge found on internet..). Pressing the "Get Message" button in the upper menue bar shows no raction when pressed. The icon "Get Message" on the left side of the button "+ New Message" results in a none moving blue status bar at the right bottom of the window. After a while with the message "timed out.. ".In the settings "Config Editor.." the values of "mailnews.tcptimeout" are set to "300", and "true". I am using TB since donkey years with many many eMails. Are the lost? Thank you for support and help, Andy

Asked by amey2 11 months ago

Last reply by amey2 8 months ago

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Email

So there was a problem with AOL today and I'm using Thunderbird for my Verizon account now AOL is back up and running but on my computer Thunderbird will not let me log i… (read more)

So there was a problem with AOL today and I'm using Thunderbird for my Verizon account now AOL is back up and running but on my computer Thunderbird will not let me log in to The Host keep saying it's failing?

Asked by johnnmary 5 months ago

Answered by johnnmary 5 months ago