Showing questions tagged: Show all questions

MSN.CA (msn.com/en-ca) will not display

I enter msn.ca on an open tab, https://www.msn.com/en-ca is displayed in the tab window but no content is displayed. No extensions are enabled. Works in Edge browser. … (read more)

I enter msn.ca on an open tab, https://www.msn.com/en-ca is displayed in the tab window but no content is displayed. No extensions are enabled.

Works in Edge browser. Also doesn't work with Brave browser

Asked by Nestor 3 days ago

Missing menu bar when right-clicking on a window thumbnail on the taskbar

When you right-click on a window thumbnail, a menu should appear, but instead the window thumbnail just disappears. The screenshots show 1) a Firefox mini-window 2) a min… (read more)

When you right-click on a window thumbnail, a menu should appear, but instead the window thumbnail just disappears. The screenshots show 1) a Firefox mini-window 2) a mini-window that just disappeared when you right-click 3) a mini-window of any other program 4) the menu that appeared is as it should be Otherwise the browser works absolutely fine for a long time. But this problem causes a lot of inconvenience because I have 2 monitors.

Asked by fair47 4 hours ago

Very often recently I get the message, when clicking on a link, "Hmm. We’re having trouble finding that site. We can’t connect to the server at ad.doubleclick.net."

When I click on a link on Firefox / Mozilla I get a "Hmm. We’re having trouble finding that site. We can’t connect to the server at ad.doubleclick.net" message. If I do t… (read more)

When I click on a link on Firefox / Mozilla I get a "Hmm. We’re having trouble finding that site. We can’t connect to the server at ad.doubleclick.net" message. If I do the same on Brave, that doesn't happen, it will show the link that was clicked on. What can or may be the problem? This happens way too often, for example on "Newsmax" links.

Asked by Magic-Display 1 week ago

my bookmarks keep getting scrambled.

in the last couple weeks, every time I go into Firefox my bookmarks and bookmark toolbar are scrambled. (all messed up and out of order). I have to keep restoring from a… (read more)

in the last couple weeks, every time I go into Firefox my bookmarks and bookmark toolbar are scrambled. (all messed up and out of order). I have to keep restoring from a good save file. How do I stop this from happening? I have even uninstalled and reinstalled Firefox, but that hasn't helped. I have imported the good bookmark file that I saved.

Asked by tomcentofanti 1 week ago

reopen previous session option is missing from the history menu

in FF 137.02 Win11Pro there is no reopen previous session option in the history menu, even though in settings, history, "firefox will" is set to remember history. We trie… (read more)

in FF 137.02 Win11Pro there is no reopen previous session option in the history menu, even though in settings, history, "firefox will" is set to remember history. We tried reinstalling FF. No luck.

Is there a way to reopen the previous session?

Has that feature been deleted?

Asked by Philtopia 1 day ago

I can't log in to my online Bank acct. since the last update

Since the last update that I received from you and installed I can not longer get in to my online Bank account. I get a window telling me access is denied. I am unautho… (read more)

Since the last update that I received from you and installed I can not longer get in to my online Bank account. I get a window telling me access is denied. I am unauthorized to access this resource. with a Reference ID of e727ec65b1 Troubleshooting steps 1. Reload the home page and try again Failed 2. Clear your browser cache and try again. Failed 3. Try logging in with a different browser. No they aren't as secure 4. Try logging in with a different device. No only use my desk top for business.

The Bank says they are having trouble with Firefox. I don't want to have to use Edge or Google they aren't as secure as Firefox. Please fix this with the Horizon Bank. Thank you. dleeb17

Asked by dleeb17 1 week ago

Performance Challenges with IRONFOX Browser: Seeking Solutions?

I’ve been using the IRONFOX browser, which is the successor to Mull Browser. While I appreciate its privacy-focused design and open-source philosophy, I’ve encountered pe… (read more)

I’ve been using the IRONFOX browser, which is the successor to Mull Browser. While I appreciate its privacy-focused design and open-source philosophy, I’ve encountered performance issues. The browser is significantly slower compared to Chromium-based alternatives. Website loading times are extremely long, and overall responsiveness feels sluggish.

I’m curious if anyone else has experienced similar issues with IRONFOX. Are there any solutions or optimizations that could improve its performance? I want to stick to privacy-focused tools, but the speed difference is making it challenging to use as my primary browser.

Asked by DarkPattern 2 weeks ago

Last reply by TyDraniu 2 weeks ago

Color depth of display is incorrectly identified as 24-bit (color depth is visibly affected)

Hi all, I would like to know if this color issue is expected behavior or a bug somewhere on my system. I am using a monitor (Acer ET322QK wmiipx) which displays color a… (read more)

Hi all,

I would like to know if this color issue is expected behavior or a bug somewhere on my system.

I am using a monitor (Acer ET322QK wmiipx) which displays color at a depth of 10 bits per channel (for a total of 30-bit color depth). When viewing images which have color depth exceeding 8 bits per channel, color banding is visible in Firefox that does not appear in GNOME Image Viewer, indicating that the image is not being displayed at the correct color depth. I've attached an image with 16 bits per channel color depth as an example. This sphere render is deliberately dim to make color banding more obvious. It should look smooth/unbanded on a display with support for colors with greater than 8 bits per channel.

By opening the Firefox console with Ctrl+Shift+K and entering "screen.colorDepth", I have confirmed that the display is identified by Firefox as having 24-bit color depth.

  1. System Details Report

---

    1. Report details

- **Date generated:** 2025-04-07 07:47:57

    1. Hardware Information:

- **Hardware Model:** ASRock B550 Phantom Gaming-ITX/ax - **Memory:** 32.0 GiB - **Processor:** AMD Ryzen™ 7 5800X × 16 - **Graphics:** AMD Radeon™ RX 5700 XT - **Disk Capacity:** (null)

    1. Software Information:

- **Firmware Version:** P3.40 - **OS Name:** Fedora Linux 42 (Workstation Edition Prerelease) - **OS Build:** (null) - **OS Type:** 64-bit - **GNOME Version:** 48 - **Windowing System:** Wayland - **Kernel Version:** Linux 6.14.0-63.fc42.x86_64

Asked by flavonol 1 week ago

  • Solved

Cannot access any major streaming platform (Prime Video, Netflix, Disney+)

I've freshly reinstalled Windows 11 and after trying to access and watch a movie on any of these sites I get an error (see the pictures). Browser version: 137.0.1 (64 bi… (read more)

I've freshly reinstalled Windows 11 and after trying to access and watch a movie on any of these sites I get an error (see the pictures).

Browser version: 137.0.1 (64 bit) Widevine version: 4.10.2891.0

Already tried to disable/enable DRM. Already reinstalled firefox. Already manually installed widevine. No clue what could be causing this issue.

Asked by REAL 2PAC 5 days ago

Answered by jscher2000 - Support Volunteer 4 days ago

iOS App Icon Picker - where?

In the latest update for Firefox for iOS, the release notes mention you can “Personalize your Firefox Icon with a sleek new app icon picker.” I cannot find this anywhere … (read more)

In the latest update for Firefox for iOS, the release notes mention you can “Personalize your Firefox Icon with a sleek new app icon picker.” I cannot find this anywhere in the app settings. Can anyone tell me where this is?

Asked by prmccarron 2 weeks ago

Last reply by prmccarron 2 weeks ago

  • Solved

Bookmarks are missing from toolbar

I left my computer for a while, and when I returned and took it off screensaver I started going through my emails when I noticed that the bookmarks on the toolbar are mis… (read more)

I left my computer for a while, and when I returned and took it off screensaver I started going through my emails when I noticed that the bookmarks on the toolbar are missing. The toolbar is present, and I toggled between only show on new tab, never show and always show a few times, but they're still missing. I even tried bookmarking two webpages, but they were not added to the toolbar. As stated, I have the bookmark toolbar to always show. Firefox just updated yesterday, 4/8/25 to 130.1.0, and I'm pretty sure that they were there this morning, but I can't be totally sure. I noticed my computer had updates available, so knowing updating it would not have any effect on Firefox, I restarted the computer while updating so I could also restart Firefox with a bit of a delay. I had also restarted it twice before without any luck. The only thing I did besides updating Firefox was enabled the sidebar, which I then turned off and still did not have any bookmarks in the toolbar. Any assistance would be greatly appreciated, but I may not be able to view and any responses or make the stated changes until Friday.

Asked by Autotech1 1 week ago

Answered by jscher2000 - Support Volunteer 3 days ago

Constant crashes

I'm getting constant crashes with my browser getting the crash reasons EXCEPTION_ACCESS_VIOLATION_READ EXCEPTION_BREAKPOINT bp-ca567c36-1525-4fea-a203-726240250403 bp-… (read more)

I'm getting constant crashes with my browser getting the crash reasons EXCEPTION_ACCESS_VIOLATION_READ EXCEPTION_BREAKPOINT


bp-ca567c36-1525-4fea-a203-726240250403

bp-3d0504eb-70ae-4fd2-ba61-2d00b0250403

bp-9ac6b23d-8845-41f0-ac77-ff48c0250403

bp-a27c0adb-29f0-42e3-af96-fdc2b0250403

bp-a0c9a1be-a9a8-4401-8914-6e5c70250403

Asked by Dokkalfars_snow 2 weeks ago

Problem with updating Firefox on Windows 11

I use Firefox on a ASUS Vivobook running Windows 11. On April 1, it tried to update to version 137.0, but failed and led me into a update loop of sorts. I had to re-insta… (read more)

I use Firefox on a ASUS Vivobook running Windows 11. On April 1, it tried to update to version 137.0, but failed and led me into a update loop of sorts. I had to re-install Firefox just to force an update on it, and that worked for a bit. Just today, it decided to update... and led me into ANOTHER update loop, and it's saying that the "install failed" when I check the update history.

Is anybody else experiencing this bug, and is there a way to fix it?

Asked by hebertbrian968 1 week ago

Last reply by hebertbrian968 3 days ago

Changing download directory on Firefox android

I want to change my download directory on the mobile app, I've tried the solution of this post, but it doesn't seem to be working anymore, I can't find any other solution… (read more)

I want to change my download directory on the mobile app, I've tried the solution of this post, but it doesn't seem to be working anymore, I can't find any other solution

Asked by claymorwan 1 month ago

Last reply by David Ikrash 1 month ago