• Solved

Add tab sharing support for Google Meet

Hey there, long story short - nowadays it's crucial to support those who WFH, and most people use G Suit for company work. I personally have a few daily calls via Google … (read more)

Hey there, long story short - nowadays it's crucial to support those who WFH, and most people use G Suit for company work. I personally have a few daily calls via Google Meet and having the TAB sharing feature available is highly appreciated. I know this was requested a lot, but this is a real dealbreaker for many people.

What are your thoughts on this? Maybe it's somewhere in the roadmap already? Thanks!

Asked by pounds.oiler_0j 1 week ago

Answered by jscher2000 - Support Volunteer 1 week ago

Thunderbird not downloading messages

When I try to download messages on one of several POP3 accounts I get the error message Unable to write the email to the mailbox. Make sure the file system allows you wr… (read more)

When I try to download messages on one of several POP3 accounts I get the error message Unable to write the email to the mailbox. Make sure the file system allows you write privileges, and you have enough disk space to copy the mailbox. and it keeps downloading the last message I received before the problem started.

I have tried repairing the folder, clearing cache and even turning off my anti-virus for Thunderbird but to no avail. No problems on my other accounts

Regards Graham

Asked by GrahamMills 2 weeks ago

Last reply by GrahamMills 2 weeks ago

cannot log in to my Facebook account.

I was injured and in the hospital a long period. my phone number was changed by my daughter from [telephone number] to [telephone number] my email changed because cable … (read more)

I was injured and in the hospital a long period. my phone number was changed by my daughter from [telephone number] to [telephone number] my email changed because cable one closed all their accounts. It now is [email address]. Now I cannot log into my facebook account no matter what I do. It is the way I get in touch with my friends and relatives. What happened to my account? I was asked to log in with my name, Eileen Dueck and click on my picture to get in but that does not work. Nothing else works either. Please find my account and restore it.cannot l

Asked by ehd66 2 weeks ago

Last reply by Paul 2 weeks ago

multiple NSTMP files in a subfolder of IMAPMAIL of TBird 115 (Gmail) in Windows 11

I have multiple nstmp files in a subfolder of IMAPMAIL of TBird 115 using GMail in Windows 115. The files range in size from 170 to 335 megs. Do I need to keep them all, … (read more)

I have multiple nstmp files in a subfolder of IMAPMAIL of TBird 115 using GMail in Windows 115. The files range in size from 170 to 335 megs. Do I need to keep them all, or can some be deleted? On a weekly basis, I do move mails I want to archive from the server to Local Folders and compact the various folders, as well as regularly deleting mail I don't need from the IMAP Inbox. I keep mail in the IMAP Inbox that I need to be able to access from anywhere. It looks like the size of the NSTMP files seems to follow the historical size of the IMAP Inbox. Thanks!

Asked by AlanBadger 1 month ago

Last reply by Wayne Mery 2 weeks ago

Error 404

I just updated Firefox & added recommended things. I went to "https://www.cranecu.org/" As soon as I hit the LogIn button I got an "Error 404" message. However, I … (read more)

I just updated Firefox & added recommended things. I went to "https://www.cranecu.org/" As soon as I hit the LogIn button I got an "Error 404" message. However, I called the office help & they suggested I try another browser. I switched to Safari the button works just fine. Any Suggestions? I am not the sharpest tack in the box when it comes to computers so please be simple. Thank You

Asked by JMD 3 weeks ago

Last reply by cor-el 2 weeks ago

Thunderbird - the number of emails in notification and the resultant emails do not match

this interface uses pop3 When emails are pulled, I can see that it pulls, let's say, 50 messages, the notification shows 25 new messages but the inbox only shows 10. I … (read more)

this interface uses pop3

When emails are pulled, I can see that it pulls, let's say, 50 messages, the notification shows 25 new messages but the inbox only shows 10. I have looked everywhere for the "missing messages" but don't see them anywhere. I have also had some people tell me that they sent an email response (so they were not entering the email address) and I don't see it.

What could cause these differences?

Asked by dmatusow 3 weeks ago

Last reply by Matt 2 weeks ago

Sudden Firefox error (code: 0xc000185). Please help!!

There's not really much skirting around it. Yesterday, I came across this sudden error with my Firefox browser on PC (see annexed image), which basically rendered me unab… (read more)

There's not really much skirting around it. Yesterday, I came across this sudden error with my Firefox browser on PC (see annexed image), which basically rendered me unable to open it for some reason. It did get fixed that same day somehow, though for a short while, as I was faced with the same error message again today and once again haven't been able to open my browser, much to my frustration.

I tried searching about it on the internet, but didn't find anything of help – most videos about it refer to a mistake on the Windows OS with the same code (0xc000185); asking around to people I knew didn't do much, either.

Today I tried a bunch of stuff to see if it resolved my problem in any way, such as: 1. Restarting my laptop (didn't work); 2. Installing both suggested and optional updates available to my Windows version (put me at ease a little, but still didn't work); 3. Searching for malware (antivirus didn't find anything, so I'm thankful this one didn't work); 4. Verifying system files with 'sfc /scannow' (all was good, so it didn't work);

I was also going to try doing a 'chkdsk /f /r', but I didn't have time to, as I had to leave for something. There are also other things such as creating another profile, which I'm considering; updating Firefox, which I can't do because I can't open the browser to check if there are any updates; and reinstalling Firefox, which I'm slightly afraid to do and will leave as a last resort because I don't want to risk accidentally doing it wrong and losing all my history, bookmarks, etc.

Any help would be incredibly welcomed. Thanks in advance.

P.S.: The text on the error message reads (translated from PT-BR): "The app couldn't be started correctly (0xc0000185). Press OK to close the app." Sorry if the photo isn't very good.

Asked by Danbert 2 weeks ago

Last reply by cor-el 2 weeks ago

Error code: PR_CONNECT_RESET_ERROR

Dear Firefox Support, I am writing to report an issue I am experiencing with Firefox Stable (v.126.0) when attempting to access the URL https://ibb.co. This URL is suppo… (read more)

Dear Firefox Support,

I am writing to report an issue I am experiencing with Firefox Stable (v.126.0) when attempting to access the URL https://ibb.co. This URL is supposed to redirect to https://imgbb.com, but instead, I encounter the following error:

Secure Connection Failed An error occurred during a connection to ibb.co. PR_CONNECT_RESET_ERROR

This issue seems specific to Firefox Stable, as I am able to access the URL without any problems on chromium-based browsers (Chrome and Arc) and Safari. Additionally, the URL works correctly on Firefox Nightly (v.128.0a1).

I have attempted several troubleshooting steps, including:

   Disabling all extensions
   Using private browsing mode
   Clearing cookies and cache
   Restoring settings to default

Unfortunately, none of these methods have resolved the issue.

Could you please assist me in resolving this problem? Any guidance or further troubleshooting steps would be greatly appreciated.

Thank you for your support.

Asked by Milindh Vijay 2 weeks ago

Access Firefox pdf files

I uninstalled then reinstalled Firefox. I was able to recover my bookmarks, add-ons, and login information. But I do not know how to recover by pdf files. Are they go… (read more)

I uninstalled then reinstalled Firefox. I was able to recover my bookmarks, add-ons, and login information. But I do not know how to recover by pdf files. Are they gone for good?

Asked by hankone225 2 weeks ago

code sécurité

Hello, when making a purchase on a website with Mozilla, after entering the security code received on my mobile phone, the bank's virtual keyboard does not appear to ente… (read more)

Hello, when making a purchase on a website with Mozilla, after entering the security code received on my mobile phone, the bank's virtual keyboard does not appear to enter the security code of my online bank. thank you for your response. Sincerely

Asked by xavier perrot 2 weeks ago

seeing second reply to sent emails

Using Thunderbird version 115.11.0 (64-bit) with Windows 7 OS and THREADING TURNED OFF. When I receive a second reply to an email I've sent via one of my email service p… (read more)

Using Thunderbird version 115.11.0 (64-bit) with Windows 7 OS and THREADING TURNED OFF.

When I receive a second reply to an email I've sent via one of my email service providers that uses an outlook365 server, my thunderbird view hides it beneath the first reply unless I manually intervene by clicking on the "greater than" sign associated with the first reply. When I do click on the first reply the greater than sign spins clockwise 90 degrees and the second reply appears below the first as if it were in a subdirectory.

The above behaviour is very inconvenient because I am prone to missing the second reply and have trouble anticipating its existence. Admittedly the unread second reply does change the first reply's text property to "bold" but I much prefer to see the new message without having to manually click on everything bold to check.

Another email service provider I use also has an Outlook365 server but second replies to emails are not hidden in its associated thunderbird inbox?

Can anything be done in thunderbird to stop this "feature" or is it absolutely fixed by service providers?

Asked by u4207231 3 weeks ago

Last reply by Matt 2 weeks ago

Session Lost, Session Restore not working

Windows restarted to update and all my 100s of tabs are lost (setting me back days of work!)... Firefox is set to always reopen previous tabs, but it didn't work. Recen… (read more)

Windows restarted to update and all my 100s of tabs are lost (setting me back days of work!)... Firefox is set to always reopen previous tabs, but it didn't work. Recently closed tabs/windows are blank. The Restore Session page - about:sessionrestore - doesn't restore and lists no previous windows/tabs. I went into my sessionstore-backups folder and grabbed a previous.jsonlz4 that has some data but am not sure what to do with it.

Please help! This is a devastating loss of information, as I use my tabs as a to-do list and had many in-progress projects with resources that I cannot all recover just through history.

Asked by David 6 hours ago

Last reply by David 48 minutes ago

Latest iOS update 127.0 closed all my open tabs

Why would your team release a version that closes all tabs in private browser mode? Why would you not list this in your release notes? I only browse in Private mode and … (read more)

Why would your team release a version that closes all tabs in private browser mode? Why would you not list this in your release notes? I only browse in Private mode and prefer to leave tabs open there. Please return the feature or give the user the option to close all tabs on exit

Asked by shane.kee.13 1 hour ago

MALWARE POPPING UP

Hi, Just the other day I started getting these popups from "anti virus service" that keeps popping up on my screen. I do not nor never did have McAfee on my system. I di… (read more)

Hi,

Just the other day I started getting these popups from "anti virus service" that keeps popping up on my screen. I do not nor never did have McAfee on my system. I did a deep search, and there is no program on my computer, nor in my startups, nor in my popups allowed relating to this. It is only a problem with Firefox. Any solutions?

Thank you, John

Asked by m7hpw7j4kh 6 hours ago

Last reply by James 6 hours ago

How to get TB shown in the share windows instead of outlook

If I right-click on any photo or item in the explorer and choose "share", the mailadresses that show up as options in the "share window" is not associated with Thunderbir… (read more)

If I right-click on any photo or item in the explorer and choose "share", the mailadresses that show up as options in the "share window" is not associated with Thunderbird, but with Outlook. I have tried every solution I have found on the net, incl. making sure TB was chosen as the mail client for any file type, removing any leftovers from outlook and from registration data base, but still only adresses connected with Outlook shows up (and I can see that it is from an old mailing list, that does not include more recent contacts). So why does the share windows not have assess to Thunderbird and its mail adresses?

Asked by o.larsen1 18 hours ago

Last reply by sfhowes 8 hours ago

Two things - initial reason is notifications being MUCH too loud - second thing is inability to submit help request from https://support.mozilla.org/en-US/questions/new/mozilla-account/form

Hello, FIRST PROBLEM (I have been unable to submit a help request from https://support.mozilla.org/en-US/questions/new/mozilla-account/form) Windows 10, fully updated w… (read more)

Hello,

FIRST PROBLEM (I have been unable to submit a help request from https://support.mozilla.org/en-US/questions/new/mozilla-account/form)

Windows 10, fully updated with the latest firefox version. Email program is MS Outlook through my employer. Email notifications are overwhelmingly loud if the global volume is sufficient for viewing content. Playing with the volume mixer doesn't help. I have searched for solutions online, and every suggested fix entails features or options that are not available on my system. Please provide complete instructions for Windows 10. Please respond to lanzcc@potsdam.edu

SECOND PROBLEM

Submit button on page https://support.mozilla.org/en-US/questions/new/mozilla-account/form never succeeds.

Asked by lanzcc 10 hours ago

Exporting from a beta version to a stable release

Hi, hope someone can help please By mistake I set up my 89 year old aunties TB using a Beta version. All of her emails are in that profile. I then installed the stable v… (read more)

Hi, hope someone can help please

By mistake I set up my 89 year old aunties TB using a Beta version. All of her emails are in that profile. I then installed the stable version but I'm told that the stable version is an older versions and can not import from the Beta.

Specifically the Beta version is 127.0b4 (64-bit) and the stable vesrion is 115.11.1 (64-bit).

Is there any way to recover the emails (and if possible the settings) from the Beta profile to the stable release

Thanks in anticipation

Russell

Asked by russell.johnson67 2 days ago

Last reply by russell.johnson67 12 hours ago

SLES 15.5 QU2 in Mozilla Firefox 115.8.0esr was not supporting window.close()

SLES 15.5 QU2 in Mozilla Firefox 115.8.0esr was not supporting window.close() and it's showing like "firefox already running , but is not reponding to use firefox you mus… (read more)

SLES 15.5 QU2 in Mozilla Firefox 115.8.0esr was not supporting window.close() and it's showing like "firefox already running , but is not reponding to use firefox you must frist close the exiting firefox process , restart your device , or use a different profile"

Asked by Venkataiah ch 16 hours ago

Last reply by Venkataiah ch 14 hours ago

  • Solved

Youtube audio plays extremely slow(Video is fine, audio and video are way out of sync, of course)

Youtube audio is extremely slow, I reckon at 10%, but the video is fine and can be sped up or down. The problem persists even in troubleshooting mode, after cache cleari… (read more)

Youtube audio is extremely slow, I reckon at 10%, but the video is fine and can be sped up or down. The problem persists even in troubleshooting mode, after cache clearing, hardware acceleration turned off, enabled DRM and widevine, driver updates, in private mode or not, logged in or not, firefox restarts, computer restarts.

But Youtube plays fine in Chrome and Edge.

I dont think I didnt anything drastically different, or updated win10 or firefox, or messed with anything. It was working fine a day ago.

Is there any way to reset something?

Asked by abelang82 1 day ago

Answered by abelang82 19 hours ago