Profile.ini missing from TB?

Hi, TB is running extremely slowly on my Windows 10 PC. A lot of online advice suggests deleting or updating the old profile. ini file, but when I go to my default profil… (read more)

Hi, TB is running extremely slowly on my Windows 10 PC. A lot of online advice suggests deleting or updating the old profile. ini file, but when I go to my default profile folder, there is no profile. ini file there. Could it be stored anywhere else? Anything else I can do to speed up TB? Thanks, ND

Asked by N D 7 hours ago

Last reply by david 5 hours ago

How can I clear shortcuts on my home contents page?

I want to clear shortcuts on my home contents page. Yes, I know I can hide them via settings button on the top right, but I want to delete all of them, and want to restar… (read more)

I want to clear shortcuts on my home contents page. Yes, I know I can hide them via settings button on the top right, but I want to delete all of them, and want to restart from a clean state. Please help.

Asked by 1orafina2936 20 hours ago

Last reply by cor-el 19 hours ago

Screenshots Cropping Poorly in ver. 123

Title is self explanatory. When I try to take and save a screenshot in my browser, either when right clicking and selecting Take Screenshot or using CTRL + SHIFT + S it a… (read more)

Title is self explanatory. When I try to take and save a screenshot in my browser, either when right clicking and selecting Take Screenshot or using CTRL + SHIFT + S it always cuts off some of the image I'm trying to take. Any ideas on how to get this fixed?

Asked by IzzieDevil 18 hours ago

Wrong Scaling with HiDPI Screen on Linux

Dear Technical Support, I'd like to report a problem which affects the rendering of websites in Firefox with a HiDPI monitor. I'm having issues with the text and graphi… (read more)

Dear Technical Support,

I'd like to report a problem which affects the rendering of websites in Firefox with a HiDPI monitor.

I'm having issues with the text and graphics of web pages, that are often mismatched or misaligned, with text being too large compared to graphical elements. See the enclosed pictures for an example; as you can see, this happens also on your website. Also, I've noted that pages (and plugins) appear to be "shrinked" as opposed to when viewed on Chrome, where they are shown to their true size.

Setting ui.textScaleFactor=100 and tweaking with layout.css.devPixelsPerPx did not change much. I must admit that I find this behavior quite strange, since HiDPI monitors have been around for more than a decade, and especially considering that this did not impact my experience with Firefox on Windows, using the same monitor and machine.

I hope to find an effective solution to this problem and look forward to your reply. Please let me know if I can be of any help in this matter.

Best regards, Federico

Asked by Federico 3 hours ago

Last reply by Federico 1 hour ago

Date shown on threaded messages in Thunderbird

In the overall list of messages in the thunderbird inbox there are some threaded messages. That's OK so far. The problem is that the date shown is the date of the first s… (read more)

In the overall list of messages in the thunderbird inbox there are some threaded messages. That's OK so far. The problem is that the date shown is the date of the first single message, which started the thread. Any new message coming in does not change that date shown. Therefore I am not aware and cannot see that an additional message is received. How can I change the behavior such as the date of the newest message received will be shown? Thanks for any help Willi

Asked by willi.fuchs 9 hours ago

Last reply by Toad-Hall 8 hours ago

How can i change the Microphone?

I have multiple Microphones on my PC. I don't want to Plug them in and out Everytime, and some can't be unpluggt. Also i want the freedom to choose easily. I would love t… (read more)

I have multiple Microphones on my PC. I don't want to Plug them in and out Everytime, and some can't be unpluggt. Also i want the freedom to choose easily. I would love to change it in the "Permission for web.whatsapp.com" Menue thats drops down when i klick on it in the Adressbar. See picture attached.

Asked by b.schmitt38 8 hours ago

Last reply by cor-el 1 hour ago

  • Solved

Disconnection from my mozilla account everytime I load utube

Today I went to utube and couldn't watch anything. I noticed a new item in the bar at top of screen, it stated account has disconnected. I changed my password and went ba… (read more)

Today I went to utube and couldn't watch anything. I noticed a new item in the bar at top of screen, it stated account has disconnected. I changed my password and went back to utube and locked out again. I am running a full system scan just in case.

Image of account button.

Asked by ardy01 23 hours ago

Answered by cor-el 21 hours ago

Sending mail fails

Hi there Happy user of Thunderbird on 2 different machines My new HP Z2 cannot send mails instantly - I have to cancel the attempt to send mail - then when I press "sen… (read more)

Hi there

Happy user of Thunderbird on 2 different machines

My new HP Z2 cannot send mails instantly - I have to cancel the attempt to send mail - then when I press "send" aigain, it succeeds...

I have another machine with same setup, mail account etc - and it works perfectly

My setup is HP Z2, Windows build 19045.4046, AVG internet security and Thunderbird 115.8.0 64-bit

Anyone ?

Asked by john1040 1 day ago

Why Yandex has been added as "default" (and unchangeable) engine with Russian language as default (unchangeable) setting?

Hi all, In the past I was using Chrome and I have decided to move back to Firefox because I didn't like certain trends of that browser...now...the thing is...I like to us… (read more)

Hi all, In the past I was using Chrome and I have decided to move back to Firefox because I didn't like certain trends of that browser...now...the thing is...I like to use Yandex, but in Chrome -until a certain point- I was able to alter its settings to force default English language for it.

Firefox seems to have Yandex set as default...you cannot alter it and you cannot delete any of the default engines (i.e., because if it is loaded, you seem unable to try add it as custom search engine with your chosen parameters), but seems that the Mozilla developers had the brilliant idea to add it with the default settings...which is in Russian...

...and you look into Extensions and all the people writing extensions seemed to have the same idea...

Now...fine that Yandex is mostly for Russian people, but why English-speaking users to be forced with the default search in Russian and being completely denied any possibility to force the English language on Yandex (as it is fully possible if you were able to tweak the search parameters...but Firefox isn't allowing to do, because the only thing we have is a dumbed down interface with a list of search engines!)...

...alternatively...why not allow to force our favored language parameters to ALL search engines by default?

( That would mean that one could have Google, Bing or Yandex in a different language of our choice....but that change would need to be implemented on developer side...)

Asked by Skarm Ghelmaad 3 hours ago

Last reply by cor-el 30 minutes ago

I keep getting the following message when trying to use kaspersky safe money '

I keep getting the following message when trying to use kaspersky safe money 'Firefox is already running, but is not responding. The old Firefox process must be closed to… (read more)

I keep getting the following message when trying to use kaspersky safe money 'Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window'

Asked by barrie.robin 6 hours ago

Last reply by cor-el 1 hour ago

I am no longer able to download my email from the WOWWAY home web site since your last update!!!!

Find out and correct the problem I typed in the question block : I am no longer able to download my email from the WOWWAY home page since I accepted our latest updat… (read more)

Find out and correct the problem I typed in the question block : I am no longer able to download my email from the WOWWAY home page since I accepted our latest update. The only way I can get my email now is by using Microsoft Edge as my browser!!!!

Asked by wjroberts1 2 hours ago

locate folder

Dear Mozilla, after a few years I decided to support you - I have been a user sine Outlook Express died back in ... 2009. I found Thunderbird most attractive then, and … (read more)

Dear Mozilla, after a few years I decided to support you - I have been a user sine Outlook Express died back in ... 2009. I found Thunderbird most attractive then, and now. Problem - SSD crash - reinstall Win 10, reinstall Thunderbird, locate folder: By experience, it is located on another harddisk (SSD) and a separate partion for communications, and a folder called 'Thunderbird'. ;-) However, re-installing Thunderbird and locating the folder, DOES NOT work. I am unable to read ANY of my old emails, decades back - important ones. Pleeeaase help. ;-(

-)

Asked by arnomd 8 hours ago

Last reply by david 5 hours ago

Number is not getting recognised

After switching to Firefox version 123, I encountered an error on our website: '1,000,000.00 is not a valid number.' It seems to be a form validation error, but it worked… (read more)

After switching to Firefox version 123, I encountered an error on our website: '1,000,000.00 is not a valid number.' It seems to be a form validation error, but it worked fine with previous versions of Firefox. The application is built using GWT (Google Web Toolkit). Any help would be appreciated. Thanks.

Asked by Bikram Singh 19 hours ago

Last reply by cor-el 52 minutes ago

HTTPS Configuration Assistance Needed for Topcareemergency.com

Dear Mozilla Community, I'm seeking technical help with HTTPS configuration for my website, TopCareEmergency, which provides emergency room services information. Despite… (read more)

Dear Mozilla Community,

I'm seeking technical help with HTTPS configuration for my website, TopCareEmergency, which provides emergency room services information. Despite installing SSL and adjusting Apache, I'm encountering mixed content errors. Any guidance on resolving this issue would be greatly appreciated.

Thank you, Huma Jackson

Asked by HumaJackson 2 hours ago

Last reply by cor-el 1 hour ago

Bookmark bar viewing in Android App

I signed into my Firefox account on my android device expecting to be able to access the bookmarks in my bookmarks bar. I cannot find those bookmarks in the android app. … (read more)

I signed into my Firefox account on my android device expecting to be able to access the bookmarks in my bookmarks bar. I cannot find those bookmarks in the android app. All I see are Desktop bookmarks Anyone know how to access bookmarks in bookmark bar?

Asked by crgminsd 19 hours ago