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  • Archived

I am not receiving the account confirmation emails to set up sync on a new macbook

I have checked Junk, Spam, Clutter, my organisation's quarantine list and accounts@firefox.com is in my contacts. I have received these emails numerous times before but I… (read more)

I have checked Junk, Spam, Clutter, my organisation's quarantine list and accounts@firefox.com is in my contacts. I have received these emails numerous times before but I have been trying for 2 weeks and nothing. Setting up a secondary email on a different and totally unrelated email address also hasn't worked

Asked by Joe Carter 1 year ago

Last reply by cor-el 1 year ago

  • Archived

My confirm email is in code and I cannot decipher it. What do I do now?

My "Finish Creating Your Account' email is in code so I cannot confirm my email or do what ever it is directing me to do. Note: I have had to sign in with a different ema… (read more)

My "Finish Creating Your Account' email is in code so I cannot confirm my email or do what ever it is directing me to do. Note: I have had to sign in with a different email to be able to send an email for support. Colin

Asked by Hollow-Colin 2 years ago

Last reply by Wesley Branton 2 years ago

  • Archived

Firefox Monitor error: Verification token is required

I cannot add a secondary email address to Firefox Monitor. Adding a secondary email address sends a confirmation email to that address. When I click the 'Verify my email'… (read more)

I cannot add a secondary email address to Firefox Monitor.

Adding a secondary email address sends a confirmation email to that address.

When I click the 'Verify my email' link that it sends, a page opens with "Error: Verification token is required".

Asked by billcouper81 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Well I am having trouble in signing in with the Firefoox Account

I previously some months back enabled the two step verification on my Firefox Account. I had my mobile access that time but I do not have now. I know the password and lin… (read more)

I previously some months back enabled the two step verification on my Firefox Account. I had my mobile access that time but I do not have now. I know the password and linked Gmail which is my own and I need help from respective Mozilla Firefox personnel to solve this issue. I have my GMAIL id all on my access and I can do verification about that.

Asked by Aabhash 2 years ago

Last reply by Wesley Branton 2 years ago

  • Archived

You are not sending to my email account

I keep requesting my user name and password you prompt says type email address then it says email sent I go to my email there is nothing there [Personal information remo… (read more)

I keep requesting my user name and password you prompt says type email address then it says email sent I go to my email there is nothing there

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Asked by jimmyhoov 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

I had an account, account no longer found?

I had an account, account no longer found? When I try to login, says user not recognised. I have a (sync/recovery?) code looks like.... x-xxxxx-xxxxx-xxxxx-xxxxx-xxxxx bu… (read more)

I had an account, account no longer found?

When I try to login, says user not recognised.

I have a (sync/recovery?) code looks like.... x-xxxxx-xxxxx-xxxxx-xxxxx-xxxxx

but nowhere to put it in.

Any advice / help would be appreciated.

Asked by rap451 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

cannot create sync account, email returned error

My first attempt to create this sync account was with a new alias address that had not propagated through yet. but it has now and is fully functional, but I still get the… (read more)

My first attempt to create this sync account was with a new alias address that had not propagated through yet. but it has now and is fully functional, but I still get the 'red box' error: "Your email was just returned. Mistyped email?"

I tried refreshing the page and starting over. Didn't work. Did you guys stash that email on some "bad email" list because of the initial bounce?

Thanks, Paul

Asked by pau11 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Can't login firefox sync

I can't login to firefox sync with correct account and password. I have tried to reset the password and it keep showing unexpected error, now, I even can't create a new a… (read more)

I can't login to firefox sync with correct account and password. I have tried to reset the password and it keep showing unexpected error, now, I even can't create a new account. Could someone tell me how to solve this problem? Thanks a lot.

Asked by steven123499 2 years ago

Last reply by cor-el 2 years ago

  • Archived

How do I log in if I'm locked out and confirmation email address has been canceled

My password I wrote down did not work. I eventually got locked out. I cannot reset password because my secondary email address is canceled. How do I reset password. I ha… (read more)

My password I wrote down did not work.

I eventually got locked out.

I cannot reset password because my secondary email address is canceled. How do I reset password. I have new secondary email address. I am locked out and cannot remove old email address and add new one. How can I log in or set a new password

Asked by ceswallow 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

can't log in you said sent me an email nver got on any device

getting an error in my kaspersky vulnera bility scan due to firefox problem.. i would update if i could. i already have firefox focus on my i phone. your site keeps gi… (read more)

getting an error in my kaspersky vulnera bility scan due to firefox problem.. i would update if i could. i already have firefox focus on my i phone. your site keeps giving me the runaround. claims my password was not correct. your site claims to have sent an email password reset to my email.. have not received on any device.. spam or otherwise.

Asked by michaelleecarter 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

The secondary address of my mail is tied to a mailbox that has long been deleted. is it possible to remove the binding, because I can not make a new account to

The secondary address of my mail is tied to a mailbox that has long been deleted. is it possible to remove the binding, because I can not make a new account to synchroniz… (read more)

The secondary address of my mail is tied to a mailbox that has long been deleted. is it possible to remove the binding, because I can not make a new account to synchronize to my secondary address: "Primary account email required for reset".

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Asked by docdeath 2 years ago

Last reply by McCoy 2 years ago

  • Archived

waiting for your email it never came i asked it 3 times now

I received an email from mozilla monitor warning me about some data breech, the 11 of march; just saw it today; because the account I had with firefox is very old (from 2… (read more)

I received an email from mozilla monitor warning me about some data breech, the 11 of march; just saw it today; because the account I had with firefox is very old (from 2011) and I never used it, and moreover I am not sure of its password and its nickname, I requested mozilla to re-send me the username, but after tiying 3 times now, no email has shown up, and mozilla site tells me the email has been sent alright; I have other email sent by mozilla, firefox, without problems they are there in my email; I checked both the spam folder and the trash folder, no luck. thanks so much for any help. By the way, just now while I am writing, just received the confirmation email for this lines that I am writing, that I had to sign up with a new account; so, when sent, the mozilla emails looks are arriving without any hindrance... but not the ones where I asked to re-send my username for the old account!!

Asked by alfrepa 2 years ago

Last reply by the-edmeister 2 years ago

  • Archived

Sync email confirmation disappearing

For the last few days I have gotten the yellow icon to verify my account. I then click on Resend Verification, which it then says that a verification link is on its way. … (read more)

For the last few days I have gotten the yellow icon to verify my account. I then click on Resend Verification, which it then says that a verification link is on its way.

However, when I got to my Outlook (on Firefox) and click on the link, it disappears.

I have tried this several times and even checked the email verification that was sent on my iPhone and it is not even showing. Its not in my deleted folder or anything.

First off, I want to ensure my account is verified on this computer but I also want to fix this bug for future issues.

Please advise

Asked by danwise1856 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

My email address is confired valid but email is said returned during reset attempt.

This is has remained an ongoing issue from December 2018 that you at Mozilla have failed to resolve. "The confirmation email we sent to n*******@****.** was returned and … (read more)

This is has remained an ongoing issue from December 2018 that you at Mozilla have failed to resolve.

"The confirmation email we sent to n*******@****.** was returned and we’ve locked your account to protect your Firefox data." I'm pretty sure emails to that account are not bouncing. Could you please unlock my account so that I can access my sync account through THAT email, which actually accepts emails as I've tested many times? (For example, this mozilla account is linked to the same email address, for which I received a confirmation email from Mozilla itself a few minutes ago)

To make matters worse, I could not delete the account to start afresh, because or an incorrect-password response on the dialog form used to submit the change, Therefore I disconnected and now no longer am able to access that account from any browser. When I attempt to create a new account using the same email address, I am prompted with "Account exists", which is understandable.

Attempts to reset password ALWAYS result in an instantaneously displayed (with NO delay or pause) error, "Email was returned", and no email message ever gets sent from Mozilla, in inbox or spam.

I need this corrected immediately. Either resolve this by procedure OR perform and override and delete my account to allow creation of a new account with that SAME email address.

_________________________________ [previous unresolved incident]

This is the EXACT same scenario that I have attempted, but unlike the user mentioned below, who apparently was successful in receiving the reset email from Mozilla, I never received an email message, and Mozilla claims that the "email was just returned". All transpiring within the last 30 minutes, this exact same behavior has occurred whether I attempt a reset on the iOS device (iPhone Xs) or on the PC from which I have responded to this follow-up inquiry.


Something must be constitutionally wrong here, and I assure you that if any Mozilla email had been successfully delivered to the above ISP account, then spam filters would still have allowed examination of such message for my observation and manipulation.

That's not happening. I have added my account as a primary recipient of this response, as verification.

On December 10, 2018 at 7:31 AM "Bugzilla@Mozilla" <bugzilla-daemon@mozilla.org> wrote: Simon Basca [:SimonB] <simion.basca@softvision.ro> has asked *******@*******.net for needinfo: Bug 1511741: Firefox Sync account locked - not receiving email verification or password reset email iOS12 http…

Asked by rixstuh 2 years ago

Last reply by Pj 2 years ago