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Error: Import Failed Unexpectedly

Sadly, my old Windows 10 PC crashed, and I'm migrating to a new computer. I have a backup of the old default profile folder (9k7faw1z.default), but not of the entire Pro… (read more)

Sadly, my old Windows 10 PC crashed, and I'm migrating to a new computer. I have a backup of the old default profile folder (9k7faw1z.default), but not of the entire Profiles folder. I have tried to import this old default profile using the import function in my new Thunderbird install on my new Windows 11 computer.

Alas, I get the error message "Import failed unexpectedly; more information may be available in the Error Console." I looked in the error console, and it's empty.

Is there a better way to import my old data from my old default profile folder? It's 3GB of valuable data and I'll be in a pickle if I can't access it.

Thanks very much.

Asked by LN899 1 week ago

Last reply by Matt 1 week ago

New installation of T'bird.

We've enjoyed T'bird on this PC for several years. About a year ago my wife got a new laptop; it came with Outlook as the default email program. It worked only fairly w… (read more)

We've enjoyed T'bird on this PC for several years. About a year ago my wife got a new laptop; it came with Outlook as the default email program. It worked only fairly well, but now it has pretty much bitten the dust. I installed T'bird for her and it's working fairly well, but with a couple minor bugs. First, there is no address book in it and also the menu bar across the top is missing. HELP!!!!!

Asked by LeeM 1 week ago

Last reply by Matt 1 week ago

Found 1 result for ‘Unable to add Gmail account in addition to an Outlook and Comcast email account’ for ‘Thunderbird’

I have tried many times to add a third email (Gmail account) to my Thunderbird email application. I successfully added both a Comcast and Outlook email account, but Gmai… (read more)

I have tried many times to add a third email (Gmail account) to my Thunderbird email application. I successfully added both a Comcast and Outlook email account, but Gmail won't install. I'm using Windows 11 on a Surface Pro 8 laptop.

Asked by Baker Rawlings 1 week ago

Last reply by christ1 1 week ago

Thunderbird Export - What comes over?

I have several users who are migrating email from Outlook, and they want me to confirm if the Thunderbird export will bring over: drafts sent mail deleted mail … (read more)

I have several users who are migrating email from Outlook, and they want me to confirm if the Thunderbird export will bring over:

  • drafts
  • sent mail
  • deleted mail
  • any subfolders in the mailbox

Thank you!!

Asked by Mary.Hilton1 1 week ago

Last reply by Matt 1 week ago

Download does Not Download..

Due to repeated issues over a week, I uninstalled Firefox days ago. Tried to Reinstall it repeatedly on same device several times. It was working before..BUT it keeps sho… (read more)

Due to repeated issues over a week, I uninstalled Firefox days ago. Tried to Reinstall it repeatedly on same device several times. It was working before..BUT it keeps showing its downloaded on Settings but Firefox download page keeps showing "DOWNLOAD" Tried several times. Not my computer. Nothing works to resolve it.. Windows 11..

Asked by Linda 1 week ago

Last reply by jscher2000 - Support Volunteer 1 week ago

cannot install Firefox 124.0.2

I am running Edition Windows 11 Home Version 23H2 Installed on ‎10/‎13/‎2022 OS build 22631.3447 Experience Windows Feature Experience Pack 1000.22688.1000.0 Device speci… (read more)

I am running Edition Windows 11 Home Version 23H2 Installed on ‎10/‎13/‎2022 OS build 22631.3447 Experience Windows Feature Experience Pack 1000.22688.1000.0 Device specifications; Device name MSI Processor 12th Gen Intel(R) Core(TM) i7-1280P 2.00 GHz Installed RAM 16.0 GB (15.7 GB usable) System type 64-bit operating system, x64-based processor

When I click on install Firefox 124.0.2 the following window pops up stating; Sorry, Firefox can't be installed. This version of Firefox requires Microsoft Windows 10 or newer. Please click the OK button for additional information.

Which opens up a new window giving me the following installation requirements.

Firefox System Requirements Firefox 124.0.2 Windows Operating Systems (32-bit and 64-bit)

   Windows 10 or later

Recommended Hardware

   1 gigahertz (GHz) or faster compatible processor or System on a Chip (SoC)
   1GB of RAM / 2GB of RAM for the 64-bit version
   500MB of hard drive space

As previously noted, my windows operating system and hardware meet the Firefox System Requirements.

Please let me know what needs to be done to install Firefox 124.0.2

Thank you! John

Asked by jdhersh 1 week ago

Last reply by zeroknight 1 week ago

Suggesting/Requesting That You Make a Self-Hosted Version of Thunderbird

This appears to be an ideal resource for e-mail handling. It’s free, (open source?), private, secure, feature rich, streamlined, and (of course) it’s Mozilla. I would l… (read more)

This appears to be an ideal resource for e-mail handling. It’s free, (open source?), private, secure, feature rich, streamlined, and (of course) it’s Mozilla. I would like to utilize this with my website and to eventually roll out the app version to my team. I’m hoping to define rules to automate moving e-mails to specific folders and to automate flagging/painting specific e-mails, notes, tasks, and calendar events. I suppose that it’s always easier to ask for things/stuff, but I hope that all of this makes enough sense to you that you were already working on plans for such a development/project. Perhaps GitHub’s resources could ease the burden. Who knows, perhaps you will add appointment setting and VoIP hosting to your software offerings. (I have been looking for a feasible (freesible), private, and secure way to implement such resources in my website. Also, I sincerely hope that Mozilla will partner with BlackBerry to do more big things.

I utilize Bluehost, Concrete CMS, osTicket, Elkarte, Church CMS, and PrestaShop. I am also playing around with Gibbon and RosarioSIS (and trying to survey) to see what will best suit our tutoring, training, and growing plans for academic development.


Earn ‘n Save (Earn-n-Save.com) is a Points To Ponder website. We are working towards a well-rounded approach to re-establishing our community services. A lot of development is yet underway as the website has been overhauled a few times due to buggy updates that taught the hard lesson about the importance of backups and another lesson about development documentation when a backup did not restore it. As we try to help people to live more charitable, God-honoring, effective, efficient, informed, and resourceful lives from business to society to socializing to recreation to academia to health to procreation to philanthropy, we aim to tell others about Mozilla, BlackBerry, Apple, Linux, Microsoft, GitHub, and so on. We aim to help connect the dots for small businesses to establish, to streamline, to network, to market, and to make our marketplace more of a success than a struggle in ways that don’t require choosing between beliefs and business (i.e., one’s way of life and how one makes a living).

Thanks for my soapbox moment. I hope that my suggestion/request et al brightened your day! Thanks.

Asked by Strength_n_Character 1 week ago

Last reply by Matt 1 week ago

Uninstalling and reinstalling - WITHOUT losing emails!

Hi, I am a new TB user, and love it so far :) However, I am on Fedora (new to that too) and installed it via the Fedora repository rather than Flathub. You don't ne… (read more)

Hi, I am a new TB user, and love it so far :) However, I am on Fedora (new to that too) and installed it via the Fedora repository rather than Flathub. You don't need to know that though, the upshot is...

I need to uninstall TB, and then install it again immediately (from another source). I spent WEEKS getting help from a coder who wrote me a python script and all sorts of headaches to get my massive 20 year email archive converted from mac into TB. So I have tons of nested local folders, and all settings set up nicely. I am scared of losing stuff, account details, settings, worst of all local folders and the emails contained in them.

Please can someone advise me how best to go about uninstalling it and reinstalling it while leaving my entire profile, emails, settings, accounts intact. Is that possible? Thanks

Asked by mozilla516 1 week ago

Last reply by Matt 1 week ago

Incoming Server Already Exists (was Cox)

This has been a headache. Cox has had us migrate our accounts to yahoo. I have been able to do most of my emails, but my husband had yahoo tech help him and one of his em… (read more)

This has been a headache. Cox has had us migrate our accounts to yahoo. I have been able to do most of my emails, but my husband had yahoo tech help him and one of his emails will not download to the thunderbird account. The tech did a pop.mail.yahoo with this one but created new imap accounts with the other two. I tried to create a new account but it says Incoming server aleady exists. So I deleted the account, shut down Thunderbird and brought it up and tried again. I got the same message.

I am new extremely tech savvy but know a little more than my husband. If someone could please help walk me through this, I would appreciate it. Thank you.

Asked by celiat 1 month ago

Last reply by truman 1 week ago

Moving Thunderbird to a new computer

After messing with it for about 8 hours I got it resolved*** I'm moving thunderbird to a new computer. So far I've created a new profile on a the new computer's… (read more)

      • After messing with it for about 8 hours I got it resolved*** I'm moving thunderbird to a new computer. So far I've created a new profile on a the new computer's G: drive and the program is also installed in a different folder on the G: Drive. (I'm planning to have two copies of Thunderbird on the computer). The other copy for different mailboxes will be on the C: Drive. I copied the profile from the old computer to the new computer's G: Drive in a separate location. When I open Thunderbird it lists all my email accounts in the moved profile but when I go into the inboxes they are all blank. I noticed if I left click on the inbox and go to properties it's showing the inbox location as the F: drive (which is where it was on the old computer) for example mailbox:///F:/Thunderbird/Profiles/......... I don't see a way to edit the inbox location. How can I change that so it's looking for the mailboxes on the G: Drive instead of the F: Drive? The path is also a little different between the two computers. The old computer was: F:/Thunderbird/Profiles/........ and the new computer is G:/Thunderbird Data/Profiles/.........


Also I don't know if this makes any difference...On the old computer a 32 bit version of Thunderbird was running even though it is a 64 bit computer. The new computer is running the 64 bit version. They are both updated to the latest Thunderbird release.

Thanks

Asked by junkmmc 2 weeks ago

Last reply by david 1 week ago

Firefox never updating in background despite the settings

Hello everyone, I started using firefox actively a year back or something like that, last couple of months it started driving me nuts as it started updating every time I… (read more)

Hello everyone,

I started using firefox actively a year back or something like that, last couple of months it started driving me nuts as it started updating every time I launch it, which is very annoying even if it takes only 10 15 seconds, I sometimes need to check something really quick and I have to wait for it to finish installing an update, even though I checked the setting for it to do so in the background, it seems to only do it after I launch it disrupting my workflow, which made me switch back to Chrome temporarily, is there a way to fix this?

Asked by Relax 2 weeks ago

Last reply by zeroknight 2 weeks ago

Roll back from 115.4.3 just a little (earlier 115)?

As everyone here knows, Thunderbird 115 is a hot mess; sadly, as they cycle through new releases, it sometimes gets worse, not better. It appears from my update history t… (read more)

As everyone here knows, Thunderbird 115 is a hot mess; sadly, as they cycle through new releases, it sometimes gets worse, not better. It appears from my update history that 115.2.3 was the most stable of the 115 versions. I'd rather go back to 102 but it seems that the profile was modified in 115 so that it is no longer compatible with 102. Thus a 102 rollback might require quite a bit of work to reimport the profile into a clean install. And I have gigabytes of important mail.

I'm not on 115.4.3 and it is close to unusable, as they screwed up regression in a major bug, and my bugzilla on it has sat unanswered, other than requesting I be nice to the devs. So as a lower-risk option might be to roll back from 115.4.3 to 115.2.3. Has anyone tried anything like that, or know the safest way? I don't know what booby traps they've planted to prevent any rollbacks. Thanks!

Asked by fred37 5 months ago

Last reply by Wayne Mery 2 weeks ago

Connexion avec Orange

Bonjour, Thunderbird ne peut pas se connecter au serveur Orange. Pourtant tout est bon, l'adresse, le mot de passe. Il est impossible de créer un compte. A chaque fois, l… (read more)

Bonjour, Thunderbird ne peut pas se connecter au serveur Orange. Pourtant tout est bon, l'adresse, le mot de passe. Il est impossible de créer un compte. A chaque fois, le message : "Échec de la connexion depuis le serveur imap.orange.fr avec le nom d’utilisateur robert.den-hartigh@orange.fr." Merci de votre réponse. R. den Hartigh.

Asked by robert.den-hartigh 2 weeks ago

Last reply by sfhowes 2 weeks ago