Showing questions tagged: Show all questions

Thunderbird constantly asking for updates or upgrades to be downloaded and installed.

I have been using Thunderbird for some years on my laptop (Windows 10). All updates have been automatic, occuring when Thunderbird is turned on. Recently a message popp… (read more)

I have been using Thunderbird for some years on my laptop (Windows 10). All updates have been automatic, occuring when Thunderbird is turned on. Recently a message popped up requiring me to download an upgrade from the Mozilla website. I did so, and installed version 102.1.0. A couple of days later I received the same message when I turned Thunderbird on, and went through the same routine, installing version 102.1.1. Yesterday I received the same message, and then downloaded and installed version 102.1.2. Today I received the same message, but when I downloaded the update file it was version 102.1.2, which is already installed. In Thunderbird, when I check Help on the menu, the installed update is 102.1.2. It looks to me that something is wrong. After the initial upgrade, should further updates to it be automatic? I should not be receiving popup messages almost every day from Mozilla, and I should not constantly be going to the Mozilla webite to download and install further upgrade/update files. Thanks, Roger

Asked by stitson 2 days ago

Last reply by Toad-Hall 2 hours ago

Your TB upgrade won't load anything in the app can't use it

''''Your upgrade to 102.1.2. has stopped my business, app opens but no folders or messages are loading. I've tried suggested fixes but I can't place mail into new profil… (read more)

''''Your upgrade to 102.1.2. has stopped my business, app opens but no folders or messages are loading.

I've tried suggested fixes but I can't place mail into new profile as it's 64GB and I don't have the space.

Tried deleting MSF files and restarting TB didn't work, also no new msf files created.

I need your help you've stopped my business because of your upgrade.

Simon Taylor mobile@webtwo.com''''

Asked by mobile19 12 hours ago

Last reply by david 4 hours ago

Firefox software update?

Hello and good day! In attempting to login to chase.com, it keeps telling me that my Firefox browser needs to be updated every time I login. How can I tell if I have the… (read more)

Hello and good day! In attempting to login to chase.com, it keeps telling me that my Firefox browser needs to be updated every time I login. How can I tell if I have the latest version? Thank you!

Asked by DMCapistran 1 day ago

Last reply by James 16 hours ago

No Choice to select a Reinstall location. It always reinstalls in the same original folder.

I've a Windows 10 computer I'm moving to that I' haven't used much in the past. I previously installed Firefox in the default location. For my own reasons I now want to… (read more)

I've a Windows 10 computer I'm moving to that I' haven't used much in the past. I previously installed Firefox in the default location. For my own reasons I now want to uninstall Firefox and reinstall in a different folder. I can uninstall just fine; Microsoft and Glary tools don't find a trace of Firefox/Mozilla on the drive. I reboot, download Firefox using Edge and attempt to reinstall Firefox. The reinstall simply states that I'm trying to reinstall, and it'll take a few moments. AT NO TIME do I have a chance to specify WHERE to install/reinstall. How do I reinstall Firefox in a different folder?

Asked by rakgoma 1 day ago

Last reply by James 16 hours ago

sycning two firefox accounts

Hi I accidently unistalled firefox on my macbook pro, I had to re install. I had to sign back inot fire fox by creating a new account under robinpegden@icloud,com. I al… (read more)

Hi

I accidently unistalled firefox on my macbook pro, I had to re install. I had to sign back inot fire fox by creating a new account under robinpegden@icloud,com.

I already had a firefox under this user name. Can you link my old account so I can transfer all book marks saved etc? thank you.

My email address is above

Asked by robinpegden 20 hours ago

Last reply by cor-el 18 hours ago

Why so many message folders?

I migrated my email client from WLM to Thunderbird. I now have 7 folders in the folder pane: Inbox, Drafts, Sent, Trash, Deleted items, Junk email and Sent Items. Then u… (read more)

I migrated my email client from WLM to Thunderbird. I now have 7 folders in the folder pane: Inbox, Drafts, Sent, Trash, Deleted items, Junk email and Sent Items. Then under "Local Folders" I have Outbox and Trash subfolders. In WLM I had just Inbox, Drafts, Sent Items, Deleted items and Outbox. Can I get rid of some of these folders? Seems like a lot of duplication. What's the difference between Trash, Deleted items and Junk email? Why do I need two Trash folders or two Sent folders?

Asked by mburwen 21 hours ago

Last reply by david 21 hours ago

Old email folders will not open/load on my new laptop

My old laptop had a severe hardware failure. It took repair technician 2 weeks to restore old files. In the meantime, I installed Thunderbird on my new laptop and had to … (read more)

My old laptop had a severe hardware failure. It took repair technician 2 weeks to restore old files. In the meantime, I installed Thunderbird on my new laptop and had to set up my account without the old folders/emails just so I could get work done. When the old files were restored, the technician copied them onto my hard drive. Then I followed the procedure to copy the Thunderbird Profile folder into the new destination folder (which I've done twice before on previous laptops, with no issues). Thunderbird still opens as the new version without any of my old emails. I've uninstalled TB and reinstalled several times. I've deleted the Profile directory (in the new destination), copied the old Profile directory into it, and it still doesn't recognize it. TB keeps asking me to set up my account, though I've verified that the history files are copied into the right place. I have several old emails in folders that I desperately need to access.

Asked by jw24 2 days ago

Last reply by david 1 day ago

Two Email Accounts Lost In Transfer to Google - Can I restore Them?

We transferred our email accounts from Thunderbird to Google. Two accounts were missed. How to I complete the two remaining transfer request when it looks like Thunderbir… (read more)

We transferred our email accounts from Thunderbird to Google. Two accounts were missed. How to I complete the two remaining transfer request when it looks like Thunderbird killed all the accounts that were associated with our company, so I can't respond to Googles transfer request that comes thru the dead email accounts. Please help, I am older (57) and am a little behind the 8 ball on this stuff. Muchas Gras The Root

Asked by al69 2 days ago

Last reply by david 1 day ago

password recovery

I have a Firefox account on an old laptop, which has all my passwords in it! But the laptop "died" and I now have another one which I am trying to reinstall! I thought al… (read more)

I have a Firefox account on an old laptop, which has all my passwords in it! But the laptop "died" and I now have another one which I am trying to reinstall! I thought all my passwords etc were safe and that I could recover them on my new machine once I had loaded Firefox, but passwords do not appear in the privacy and security section. Can I get all my old info back please and if so how? Many thanks Michele

Asked by the2m.wise 3 days ago

Last reply by cor-el 2 days ago

Firefox browser

turned on computer and firefox completely wiped out, apparently all this sponsored by firefox....had to start all over again and install "new" firefox...all bookmarks wip… (read more)

turned on computer and firefox completely wiped out, apparently all this sponsored by firefox....had to start all over again and install "new" firefox...all bookmarks wiped and no way to to go back to old way or to find and transfer my MANY book marks.. what the heck is going on?!?!?! .any help appreciated!!! Richard

Asked by rp24pa46 2 days ago

Last reply by Dropa 2 days ago

can't no longer download files, pdf etc.

Since this week. I can no longer download and open files, pdf etc.It say: failed I need urgent to get repaired it do download printed customer invoices and other files. T… (read more)

Since this week. I can no longer download and open files, pdf etc.It say: failed I need urgent to get repaired it do download printed customer invoices and other files.

Thank for your support. Peter

Asked by info7277 4 days ago

Last reply by jscher2000 - Support Volunteer 3 days ago