Firefox software update?

Hello and good day! In attempting to login to chase.com, it keeps telling me that my Firefox browser needs to be updated every time I login. How can I tell if I have the… (read more)

Hello and good day! In attempting to login to chase.com, it keeps telling me that my Firefox browser needs to be updated every time I login. How can I tell if I have the latest version? Thank you!

Asked by DMCapistran 9 hours ago

Last reply by James 15 minutes ago

No Choice to select a Reinstall location. It always reinstalls in the same original folder.

I've a Windows 10 computer I'm moving to that I' haven't used much in the past. I previously installed Firefox in the default location. For my own reasons I now want to… (read more)

I've a Windows 10 computer I'm moving to that I' haven't used much in the past. I previously installed Firefox in the default location. For my own reasons I now want to uninstall Firefox and reinstall in a different folder. I can uninstall just fine; Microsoft and Glary tools don't find a trace of Firefox/Mozilla on the drive. I reboot, download Firefox using Edge and attempt to reinstall Firefox. The reinstall simply states that I'm trying to reinstall, and it'll take a few moments. AT NO TIME do I have a chance to specify WHERE to install/reinstall. How do I reinstall Firefox in a different folder?

Asked by rakgoma 9 hours ago

Last reply by James 20 minutes ago

Firefox Add-On Caution Label

Hi, I have noticed that our Extension has started getting a Caution Label with the message 'This add-on is not actively monitored for security by Mozilla. Make sure you t… (read more)

Hi, I have noticed that our Extension has started getting a Caution Label with the message 'This add-on is not actively monitored for security by Mozilla. Make sure you trust it before installing.'. Wondering if you can help me identify why the Extension has started getting this label and any help with remediating it so that label doesn't show any longer it would be much appreciated.

If this is not the right avenue for this question would you be able to provide a add-on developer support email as I was unable to find one when looking over the Developer Hub.

Thanks!

Asked by ppdev1 2 hours ago

Last reply by jscher2000 - Support Volunteer 47 minutes ago

i just installed firefox and tried importing all my bookmarks from google chrome but not all bookmarks were imported from chrome ... how do i correct this

I installed firefox. Then attempted to import all my bookmarks from google chrome. To my shock, not all bookmarks were imported. It will take enormous effort to manually… (read more)

I installed firefox. Then attempted to import all my bookmarks from google chrome. To my shock, not all bookmarks were imported.

It will take enormous effort to manually load/ copy  all bookmarks from chrome to firefox by hand...... is there a easy way to correct this ?

Asked by BuddyBearr 2 hours ago

Last reply by jscher2000 - Support Volunteer 49 minutes ago

Websites not displaying all elements

I have a couple of client websites that sometimes has trouble displaying page elements. I think it's related to some Javascript that's controlling elements animating in a… (read more)

I have a couple of client websites that sometimes has trouble displaying page elements. I think it's related to some Javascript that's controlling elements animating in as user scrolls down the page. The page will sometimes load fine, but other times elements don't display resulting in large blank areas and the hero video doesn't load.

It's behaving as if Javascript is disabled in browser settings, but it is enabled. Only happens in Firefox, no issues in Chrome. My developers can't figure out what's happening.

https://kmsc.ca/ and https://carbertwaite.com/

Asked by cgchang 7 hours ago

Last reply by jscher2000 - Support Volunteer 53 minutes ago

saved log-in not shown in password manager

I've saved and can use the log-in details for a particular site, but they doesn't show up in the password list, so I cannot edit/delete them. Whilst it may not be relevan… (read more)

I've saved and can use the log-in details for a particular site, but they doesn't show up in the password list, so I cannot edit/delete them. Whilst it may not be relevant and may confuse the issue more, the reason I want to delete log-in + password is because I have to create a new account every 2-3 months, which I then save. So when loading the home page, the current and all previously saved log-ins get listed. I've tried to manually delete one when on the home page, but unlike keystroke searches which do get deleted, this one remains in the list. I suppose I could clear everything and save all the log-in details for each site again, but why are the log-ins for one particular site not showing up ?

Thanks

Asked by whichstroke-delmar 13 hours ago

Last reply by cor-el 1 hour ago

Opt-Out

I have been able to Opt-Out of my personal information with Google but, I still have an issue with Firefox. When a search is opened I get the following site with my addre… (read more)

I have been able to Opt-Out of my personal information with Google but, I still have an issue with Firefox.

When a search is opened I get the following site with my address information listed: USA People Search.

I keep getting the run-around with that website.

What can Firefox do to remove that information?

Thank you, Marty

Asked by mbsking 11 hours ago

Last reply by Terry 1 hour ago

sycning two firefox accounts

Hi I accidently unistalled firefox on my macbook pro, I had to re install. I had to sign back inot fire fox by creating a new account under robinpegden@icloud,com. I al… (read more)

Hi

I accidently unistalled firefox on my macbook pro, I had to re install. I had to sign back inot fire fox by creating a new account under robinpegden@icloud,com.

I already had a firefox under this user name. Can you link my old account so I can transfer all book marks saved etc? thank you.

My email address is above

Asked by robinpegden 4 hours ago

Last reply by cor-el 3 hours ago

Some websites don't display fonts properly...all |??????|

Even though I have the "allow websites to choose their own fonts" box checked, some websites (Google and others) display fonts as all question marks. This doesn't happen … (read more)

Even though I have the "allow websites to choose their own fonts" box checked, some websites (Google and others) display fonts as all question marks. This doesn't happen all the time...just sometimes. And sometimes restarting the computer helps. I prefer using Firefox but I noticed it doesn't happen in Safari. I have OS 12.4 and am using Firefox 103.0.2. Thanks for any advice!

Asked by barbara61 1 day ago

Last reply by cor-el 3 hours ago

Double spacing in Bookmarks Menu and sidebars is back

So, the old problem of double spacing is back. Luckily only on bookmarks menu and sidebar, but even so it's annoying. Has there been any progress with finding a solution … (read more)

So, the old problem of double spacing is back. Luckily only on bookmarks menu and sidebar, but even so it's annoying.

Has there been any progress with finding a solution for this perennial nuisance?

Also, the userchrome.css fixes I've used previously don't seem to be working. What's the latest fix to be used?

Asked by kuopiofi 5 hours ago

Last reply by jscher2000 - Support Volunteer 3 hours ago

I imported my bookmarks from an HTML file but they are not showing even after I close and restart the browser

I imported my bookmarks from an HTML file but they are not showing even after I close and restart the browser. Where are my bookmarks? And furthermore, your instructions … (read more)

I imported my bookmarks from an HTML file but they are not showing even after I close and restart the browser. Where are my bookmarks? And furthermore, your instructions for importing them in the first place did not work for me because the sequence and pictures did not match what I saw in my browser. I played around with it until I found the import part. And yet, no bookmarks.

Asked by afiandac 6 hours ago

Last reply by jscher2000 - Support Volunteer 3 hours ago

'502 Bad Gateway

I have the latest versions of firefox installed on both my iMac and my MacBook Air. Both computers running the same IOS. Both Firefox versions have exactly the same pre… (read more)

I have the latest versions of firefox installed on both my iMac and my MacBook Air. Both computers running the same IOS. Both Firefox versions have exactly the same preference settings. The iMac gets an occasional 502 Bad Gateway notification and will not go to that website. The MacBook Air does not get these issues. Both computers are running the same anti-virus software.

This message started happening 3-4 weeks ago and is baffling as you cannot get to that webpage on the iMac but at the same time I get to it fine on the MacBook Air.

What is causing this issue??

Asked by gengrumpy 4 hours ago

Last reply by jscher2000 - Support Volunteer 3 hours ago

firefox browser

I'm really having a hard time getting firefox to work on my pc which runs on windows 10. I updated my pc and now firefox isn't working correctly. My facebook page is too … (read more)

I'm really having a hard time getting firefox to work on my pc which runs on windows 10. I updated my pc and now firefox isn't working correctly. My facebook page is too big and I can't see everything

Asked by DDarcusio 23 hours ago

Last reply by RobertJ 4 hours ago