Moving Thunderbird Storage

I need to move my storage location from the default on Win 11 (user>app data>roaming etc) to My Documents folder on the same drive (C:). Reason being I cannot incl… (read more)

I need to move my storage location from the default on Win 11 (user>app data>roaming etc) to My Documents folder on the same drive (C:). Reason being I cannot include the app data folder in my daily backup schedule. I have read a couple of examples but they are not clear to me. Can someone give me a clear process without any geek talk. I would truly appreciate it. Thanks.

Asked by pacifica7 2 minutes ago

Can’t install thunderbird on this device

I’m trying to install thunderbird on this device but when I click on the downloaded file it takes me to a page with the title of the file but I can’t do anything with it.… (read more)

I’m trying to install thunderbird on this device but when I click on the downloaded file it takes me to a page with the title of the file but I can’t do anything with it. No buttons available.

Asked by karenmrob 18 minutes ago

Firefox doesn't want to negotiate HTTPS with sites that have wildcarded site certificates.

My school library has a proxy server for connecting to subscriptions at various content providers. The site certificate is wildcarded, because the proxy server's name be… (read more)

My school library has a proxy server for connecting to subscriptions at various content providers. The site certificate is wildcarded, because the proxy server's name becomes the domain for the particular site to which the authenticated user is connecting. This has been the recommended way for libraries to connect institutionally with commercial content providers since at least 2000. The attachment shows the response that I get when I connect to my library with Firefox. You aren't allowed the opportunity to tell Firefox to accept the certificate as legit and connect anyway, which is extremely annoying.

Asked by junk.ads9z 33 minutes ago

Maps on several websites not showing in Firefox 128.0 64bit

Trying to follow USGS Recent Quakes website and WeatherUnderground websites, to name only these two site-sets for now, ONLY the landmass locations are shown, NO quake loc… (read more)

Trying to follow USGS Recent Quakes website and WeatherUnderground websites, to name only these two site-sets for now, ONLY the landmass locations are shown, NO quake locations are shown. Only happening since the "global IT "glitch"". This is ONLY happening with Firefox, all the same websites show as intended in Google Chrome. PLUS using the mouse scrolling wheel no longer zooms in or out using a Logitech wireless mouse with Unifying Dongle.

Any help out there?

Thanks,

Oldheart

Asked by OldHeart 1 hour ago

Last reply by OldHeart 56 minutes ago

I can't open Firefox on my cell phone.

It kept telling me wrong password so I went to Google Chrome and changed it. It still says wrong password. I have been sent 5 Mozilla Account Authorrization Codes. I ente… (read more)

It kept telling me wrong password so I went to Google Chrome and changed it. It still says wrong password. I have been sent 5 Mozilla Account Authorrization Codes. I enter code, it takes me to sign in and tells me Wrong Password Everytime. I'm lost. Please help

Asked by Henry Victory 1 hour ago

Videos stuttering on Firefox android

All videos have been stuttering on the Firefox app on my S24 ultra, and it only occurs after the video buffers or I play the video after pausing it. The video will stutte… (read more)

All videos have been stuttering on the Firefox app on my S24 ultra, and it only occurs after the video buffers or I play the video after pausing it. The video will stutter and play as if it is a 5fps video, with no audible effects on the audio itself. The video will stop stuttering when I mute it, or after I fast forward/backwards. After I do either of the two, my video goes back to not stuttering and it plays smoothly again.

I suspect the issue is related to the audio video sync on Firefox on Samsung devices. I've tried to replicate the same issue on my Xiaomi devices, but they just do not persistently stutter like on my Samsung phone. All they do is stutter for a few seconds, then continue the video smoothly.

Not sure what the issue is exactly, and is there a possible fix to make the video never stutter at all? This has been pretty persistent, happening even when I had my S21 ultra years ago.

Asked by rottenbroccoliman 10 hours ago

Last reply by rottenbroccoliman 1 hour ago

Message undeliverable due to "sendscore". Why do some contacts suddenly fail?

Dear Thunderbird, Since I'm a usual supporter (I donate each year $50 out of gratitude) and I've been using Thunderbird since many years, I'm surprised that suddenly I ca… (read more)

Dear Thunderbird, Since I'm a usual supporter (I donate each year $50 out of gratitude) and I've been using Thunderbird since many years, I'm surprised that suddenly I can no longer reach certain contacts. On the added images you can see the details of the returned e-mails. I've called those people and they seem quite certain from their side everything works just fine so it's from my side. I hope you can help me with this since this is a worry for me, it occupies me. Best regards Steve

Asked by steve.eggerick 9 hours ago

Cannot configure Outlook 365 to use oauth

I currently have a strange setup for email and I've been using Outlook 365 up until now. My concern is that Microsoft is saying that they don't want people using passwor… (read more)

I currently have a strange setup for email and I've been using Outlook 365 up until now. My concern is that Microsoft is saying that they don't want people using passwords and I'm not sure that I can continue doing what I'm doing today and still use Outlook 365.

I have an Outlook.com email address and I have a second email account from a totally different provider. I forward all of my outlook.com email to this second, alternative email account however I do not use the alternative email accounts SMTP server to send my mail. I instead have my SMTP settings in Outlook 365 to use Outlooks SMTP server. I do this just in case someone decides to look at the email's header information so it the outbound information in the header does not expose the email address of my second alternative email account. Doing this pretty much ensures that I get very little spam as outlook.com scans it before it gets forwarded and my alternative account scans all forwarded email a second time before it appears in my inbox. So to be perfectly clear my inbound pop server settings are configured for my alternative email address and my SMTP settings are configured to use Outlook.Com's SMTP server.

Getting down to the heart of the problem Microsoft says that soon I will no longer be able to use my password with their SMTP server and they indicated that Thunderbird could be configured to use OAuth2 instead and they even provided an screen shot of the setup. Unfortunately, Outlook 365 does not provide the ability to configure the SMTP server to use OAuth2 so this is why I would like to know from a Thunderbird expert if it can be configured with different inbound and outbound server settings and that I can use OAuth2 instead of passwords.

Asked by Moondoggy 2 hours ago

Firefox Not Responding Even After Redownloading on Mac

I have been looking online for all the troubleshooting routes, but I've tried so many with the same result. I've trashed and redownloaded it on my Mac multiple times and … (read more)

I have been looking online for all the troubleshooting routes, but I've tried so many with the same result. I've trashed and redownloaded it on my Mac multiple times and cannot even get into the options to toggle and choose. I have to usually quit firefox for anything to even happen when I click, but when I've seen it stop bouncing, it just shows it's stopped responding. I really like Firefox more than Brave and Chrome, if you could please help, I'd appreciate it. Other browsers like Chrome and Brave still work, and I just dowloaded and started using Brave in the meantime.

Asked by charybdiskylla 2 hours ago

Installing Thunderbird

I downloaded Thunderbird 120 and installed. All I get is error message saying windows is searching for thunderbird.exe and nothing else. Old version has disappeared and I… (read more)

I downloaded Thunderbird 120 and installed. All I get is error message saying windows is searching for thunderbird.exe and nothing else. Old version has disappeared and I can not uninstall - get same searching for uninstall.exe. I have tried re-downloading it and re-installing it 4 or 5 times, still nothing. help please.

Asked by Ron 2 days ago

Last reply by Ron 2 hours ago

Restore after drive failure windows 11

Windows 11 root drive failed. With new drive and fresh install I reloaded my email from back-up and all went well! Of course I lost email between last back-up and drive … (read more)

Windows 11 root drive failed. With new drive and fresh install I reloaded my email from back-up and all went well!

Of course I lost email between last back-up and drive failure (as expected). I have subsequently been able to recover data from the failed drive and I can see the data from the time between back-up and drive failure.

Is there any mechanism to merge those message back into my active mail storage?

Thunderbird version 115.12.2 (64 bit).

Asked by terry120 2 days ago

Last reply by terry120 2 hours ago

Threads unnecesssary

I have many emails and enquiries and probably stored away well over a million in 27 years of correspondence as a tourism business. Thunderbird was extremely reliable, but… (read more)

I have many emails and enquiries and probably stored away well over a million in 27 years of correspondence as a tourism business. Thunderbird was extremely reliable, but since default threads introduced it is now unreliable are now very difficult to remove as all I want to do is view each email individually (no linking to anything) and search by name, date, or specific word. The experience of using Thunderbird is now frustrating because of threads that seem impossible to remove, time sorting etc. I have even tried going back to an older version, but lost a lot of mails in doing so.

My question after reading all the possible methods of removing Threads and having no success, would the wonderful creators of Thunderbird possibly consider creating an email browser version which simplified would give a viewing experience without any threads, or even an option of threads.. just going back to an older version of no threads at all without losing data?

Asked by info11634 1 day ago

Last reply by info11634 3 hours ago

2factor authentication

I have incorrectly set up two factor authentication for my Firefox account and I’m about to run out of recovery codes. I can’t disable the two factor authentication becau… (read more)

I have incorrectly set up two factor authentication for my Firefox account and I’m about to run out of recovery codes. I can’t disable the two factor authentication because I can’t get the authentication code to get my account to show me the change and add buttons for two factor authentication. Do I need to export my passwords and ditch this account?

Asked by R MC 3 hours ago

Last reply by R MC 3 hours ago

email message

I have recently changed my internet provider, since then when I check my email I get error message = Log in to server pop.shaw with user name failed. This refers to my o… (read more)

I have recently changed my internet provider, since then when I check my email I get error message = Log in to server pop.shaw with user name failed. This refers to my old email account which I cancelled. Thanks / Henry

Asked by h.till 2 days ago

Last reply by h.till 3 hours ago

weather icon on home page not able to change to my location

Hi, I love the new, little weather app/temperature icon in the upper left of the Firefox home page. HOWEVER, I really want to change it to a city closer to me. I looked… (read more)

Hi, I love the new, little weather app/temperature icon in the upper left of the Firefox home page. HOWEVER, I really want to change it to a city closer to me. I looked up how to do it, but the directions seem WRONG. I cannot hover and find any way to change locations. Is it because I'm on a Mac? or ?

Can you help me? I'm using an iMac computer... everything works, it's updated, what could be wrong?

thanks, Kathy P.

Asked by kathyprice 4 hours ago

Archive folder has vanished

Yestterday I discovered I no longer have an archives folder in one of my accounts, It's the one I've saved subfolders of receipt emails and others I need. I've checked my… (read more)

Yestterday I discovered I no longer have an archives folder in one of my accounts, It's the one I've saved subfolders of receipt emails and others I need. I've checked my web mail and they are still showing there. My other account on Thunderbird still has all folders. I've checked the settings and they are the same in both. When I go to 'subscribe' by right click there's no archive folder listed there. Checking the server settings local directory it only has the inbox as the pic I'll post. How can I get my archive folder and subfolders back? Please understand I'm 69 and not real well, and although I do a lot of simple tech stuff I'm not really up with this sort of thing! Hope someone can help please. 🙏

Asked by CH 4 hours ago

Last reply by CH 4 hours ago

Shared accounts by mistake

By Mistake I am connected to somebody else’s account. I can see their passwords and vice versa. I don’t want to delete either account but it’s causing havoc on my end. I … (read more)

By Mistake I am connected to somebody else’s account. I can see their passwords and vice versa. I don’t want to delete either account but it’s causing havoc on my end. I cannot get my PC to work or iPhone to work

Asked by Will Wright 4 hours ago

problems

Guten Tag Ich hatte in meiner Sammlung mehrere Ordner mit wichtigen Webseiten gespeichert. Als ich nun einen neuen Ordner mit einer Webseite speichern wollte, sah ich, da… (read more)

Guten Tag Ich hatte in meiner Sammlung mehrere Ordner mit wichtigen Webseiten gespeichert. Als ich nun einen neuen Ordner mit einer Webseite speichern wollte, sah ich, das ALLE bisher gespeicherten Ordner mit den Webseiten weg sind !!! Ich hoffe ernsthaft, dieser Fehler Euerseits ist wieder herzustellen !! A. Keller

Asked by Assa Anakina 4 hours ago