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I exported my profile to an external drive, then reset my Windows 11 PC. The resulting file is a zip file. When I import, the import starts, then stalls and gives an error. The error log is incomprehensible to me. How can I not lose my local folders and messages? I tried unzipping and importing that folder, but another error. I need help! Ideas? Thanks.

Image of the error attached.

I was not sure which "topic" to select. I use Yahoo mail for email. Up until a month ago or so, I was able to type the first few letters of a person's name and the email address for that person automatically filled in. This no longer works. The only article on Yahoo's "help" that I could find said it was probably a browser issue.

Any ideas on how I can get my cache back? Or at least start over?

Why do I need to enter the PW every time I start Firefox, even when not accessing the information? This is a ridiculous loss of time. You really want user to migrate to more user friendly browsers?

Every time I install Firefox and try to synchronise data it says open the hamburger menu and tap synchronise and save data. I have never found the synchronise and save data setting. It is not apparently visible when you touch the hamburger menu. So where is it hiding? I've never been able to find it?

I have been using Thunderbird for years. In the last few weeks I have a problem with appointments disappearing from my calendar. The calendar syncs to my Google Calendar and nothing disappears from the Google Calendar.

Sometimes when watching a video on hulu (and maybe other similar sites) after a commercial the screen is all messed up and I have to stop the video and reload to get a picture. The sound is fine but the picture is messed up. This only happens with firefox. Any ideas on how to fix this?

I suddenly have random bookmarks along the top of my screen, just below the Google search bar. I cannot figure out how this happened or how to undo it. I HATE this and have already wasted a huge amount of time. Please tell me how to get rid of this plague. It seems to happen only when I open a new tab, but it is really annoying.

Synced my new computer, received bookmark toolbar and 10 year old bookmarks from when i switched from interent explorer, but all my more recent bookmarks and bookmark folders are still missing on the new computer. Also didn't seem to transfer passwords and autofill info.

Why are these showing up now? They were never there before. Is there a way to hide them or make them disappear? They are ugly, distracting to look at and unnecessary. I tried one about:config solution, but it did not work. Please fix this. See screenshot. The black tacks should not be visible, but now they are.

Firefox now requires me to use a passkey to log in to YouTube. I don't have (or want) a passkey. My computer locks up solid, and I have to reboot when I cancel the request for a passkey. I can log in to YouTube on my Samsung S10+ tablet and S25 phone without problems. This problem only occurs on my Windows 10 computer. It is impossible to bypass this issue.

Good afternoon. I now have all my firefox push site notifications set to come through on the desktop even if the browser is closed. However only when I open the browser do the notifications come across as banners and show in the action center on the desktop. How do I have them show without accessing Firefox? Thank you.

Hello,

I never received a confirmation code to sync with my other computer. I've tried to followed all the instruction per request, still no avi.

I've followed below instruciton from your team:

   Search your inbox for emails from accounts@firefox.com with the subject line "Confirm your account". Be sure to also check Spam/Junk folders.
   Add accounts@firefox.com to your whitelist/address book. After that you, will need to trigger another confirmation email by trying to sign into your account again.
   Check that you’re using the correct email address. Very often the email you’re trying to sign in with is not the email the account was created with.
   If you're using an email application to check your inbox, try using your email provider's website instead, or vice-versa.
   Disable any VPN or special DNS configuration when attempting to sign into your account