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  • Solved

Icons Doubled in Size

When I installed version 103 on Windows 10 yesterday, the Tabs, address panel row of icons and the onscreen bookmarks icons doubled in size pushing about half of them off… (read more)

When I installed version 103 on Windows 10 yesterday, the Tabs, address panel row of icons and the onscreen bookmarks icons doubled in size pushing about half of them off screen. Can I get them back to the size the were?

I keep them on screen to facilitate use and work more effectively. Pushing them off screen reduces the effectiveness of Firefox for me. I spent too much time today trying to find options that would allow me to revert to the former format without uninstalling v.103 - without success.

HELP!!!!

Asked by rabbit 2 weeks ago

Answered by rabbit 2 weeks ago

  • Locked

Reinstall browser to new hard drive.

Hello and thanks. I have a new PC hard drive and need to reinstall browser. I logged into my Firefox account online but cannot find the answer. Is there a way I can inst… (read more)

Hello and thanks. I have a new PC hard drive and need to reinstall browser. I logged into my Firefox account online but cannot find the answer. Is there a way I can install my browser with my old bookmarks and/or history? I am running Windows 10.

Asked by lyounghhs 2 weeks ago

Last reply by cor-el 2 weeks ago

  • Solved

No Firefox addon on any computer will install

This is a very bizarre problem. Basically I can't install any Firefox addon neither on my desktop OR may laptop. I noticed this issue just couple of days ago. When I try … (read more)

This is a very bizarre problem. Basically I can't install any Firefox addon neither on my desktop OR may laptop. I noticed this issue just couple of days ago. When I try to install any addon normally, from a link, it tells me that the addon can't be installed because the file is corrupt. Tried several addons, all same problem. On my desktop AND on my laptop. On my desktop I'm running ver. 103, but on my laptop I still had ver. 102.1, so there is no Firefox update issue. When I try to install addon from xpi file, it tells me that I have no permission to open that file and that's it. I tried to take ownership of that file but it didn't solve the issue I tried to disable my AV program, but it didn't do anything. On my laptop, I tried to refresh FF, no help. I tried to start FF in safe mode, same problem. I created new profile, same issue. Eventually, I totally uninstalled FF, removing program itself, removing Appdata folder and even registry entry. Installed fresh copy of FF, same problem exists. Then, I noticed one thing. When I tried to sync fresh FF installation on my laptop, it synced everything, EXCEPT for addons. So, something is preventing me doing anything regarding addons. Themes install just fine. I've struggling with this problem since yesterday and at this point I totally ran out of any fresh ideas how to solve this issue, thus posting here. I'll appreciate any fresh idea as what to do next. Thanks

Asked by broni1954 2 weeks ago

Answered by RobertJ 2 weeks ago

  • Solved

Thunderbird update

"About Thunderbird" tells me I am on release 91.11.0 (32-bit) on my desktop PC running win8.1. It also tells me I am "on the release update channel". Release notes indic… (read more)

"About Thunderbird" tells me I am on release 91.11.0 (32-bit) on my desktop PC running win8.1. It also tells me I am "on the release update channel".

Release notes indicate that Version 102.0.3, first offered to channel users on July 20, 2022, is the current release.

My question is why is my Thunderbird, on release 91.11.0, is not being offered migration to release 102.0.3? I have not been able to find any answers to this on any of the forums.

Explanation/assistance appreciated. Thanks

Asked by sfgrob 3 weeks ago

Answered by david 3 weeks ago

  • Solved

Clone (not move) profile to second pc - without confusing Sync

Hi there, i'd like to copy my Firefox profile from PC1 to a new PC2; Last time i tried this, i ended up with PC2 having the same "name" as PC1 in "Sync". This caused weir… (read more)

Hi there,

i'd like to copy my Firefox profile from PC1 to a new PC2;

Last time i tried this, i ended up with PC2 having the same "name" as PC1 in "Sync". This caused weird sync issues, as the system thought my PC2 was PC1 as vice versa.

So, is it possible to copy my entire profile with all addons/settings, BUT, make "Sync" recognize it as a NEW pc ?


Thank you in advance :-)

Asked by Davide 3 weeks ago

Answered by jscher2000 - Support Volunteer 3 weeks ago

  • Solved

PC Clean Install

My PC had a sudden and total crash just recently and left me no option but to wipe the drive and do a clean install of everything. After I had put Windows 11 back on plus… (read more)

My PC had a sudden and total crash just recently and left me no option but to wipe the drive and do a clean install of everything.

After I had put Windows 11 back on plus other software, I reinstalled Thunderbird as well.

However it will only download emails from the reinstallation date and nothing prior.

Any advice on how to rectify this?

Is there perhaps something in SETTINGS that I need to look at?

Asked by Mr Dee 3 weeks ago

Answered by Mr Dee 3 weeks ago

  • Solved

Missing folders after upgrade to 102

Hi there, After downloading and installing the new Thunderbird 102 onto my 64 bit PC, I am using imap, I have found that although all the email accounts appear there and… (read more)

Hi there, After downloading and installing the new Thunderbird 102 onto my 64 bit PC, I am using imap, I have found that although all the email accounts appear there and many folders or sub folders missing. As well as the content of some folders that appear but are just empty.

For example, on my main email they Inbox appears but is greyed out and shows none of my current emails but with the sub folders they are there and the emails are there.

So: Account - me@mydomain.com Inbox - greyed out and no content Drafts - working fine Sent - working fine Spam - working fine Sub folder A - working fine Sub folder B - working fine

It’s as if it just hasn’t subscribed to the Inbox. Although that doesn’t make sense if the sub folders are there… I can send emails fine. They appear with my footer that is set up in the account and they appear when I log into webmail and look in its inbox.

I tried, using TB, to move an email into the inbox, to try and prompt the activation of the folder but as it is greyed out in the move function as well it cannot be done. I have looked at the account settings and cannot see an issue, it still has the imap address to get the emails.

Second example

Account - Me@mydomain.net No folders :(

On several other accounts I can see the account but with no folders at all below them.

When I installed it there was nothing else running, there were no issues displayed and it was, as with every other update of TB since I started using it back at the beginning, quite fast.

I made no changes to settings after install as I wanted to look around and see what had changed. I did notice that despite it being an update and is used offline that it took quite sometime to download emails in several folders. I figured it being an update that it the locally stored msf(?) files that were already on my PC.

This is really quite frustrating and disappointing as although I can use webmail it does not have as friendly user interface and accessibility as an email client and I do not use Micro$oft products.

Is there anyone that can assist with this?

Thanks for reading this and I will also thank anyone that can help.

TeeKay

Asked by TeeKay 4 weeks ago

Answered by TeeKay 4 weeks ago

  • Solved

Export Menu Missing

I went to migrate Thunderbird to a new PC and discovered that the Tools>Export choice is missing from the drop-down menu. Attached is a screen capture. This is versi… (read more)

I went to migrate Thunderbird to a new PC and discovered that the Tools>Export choice is missing from the drop-down menu. Attached is a screen capture. This is version 91.11.0.

Yes, I know I should be able to move the directory over from Windows Explorer, but it seems odd that this menu is missing. The Help Center article was just updated a couple weeks ago and shows the menu, so it wouldn't seem to be a deprecated feature: [[Export your Thunderbird Profile|https://support.mozilla.org/en-US/kb/thunderbird-export]]

Is this a bug that has somehow crept into this version or does this feature need to be enabled somewhere? I don't know how else to report this anomaly other than this forum.

Asked by tpschultz 4 weeks ago

Answered by david 4 weeks ago

  • Solved

Temp folder on browser

I have a problem with opening files: Mozilla keeps saving them and ignores temp folder. I tried to modify browser.download.improvements_to_download_panel in about:config,… (read more)

I have a problem with opening files: Mozilla keeps saving them and ignores temp folder. I tried to modify browser.download.improvements_to_download_panel in about:config, but nothing happened. Can anybody help me?

Asked by sergio.pastore99 1 month ago

Answered by cor-el 1 month ago

  • Solved

Linux Dock Icon

I am using Pop OS, which is based off of Ubuntu. Somehow I did something, and it made the icon disappear for Firefox. I figured I could easily search the internet and fin… (read more)

I am using Pop OS, which is based off of Ubuntu.

Somehow I did something, and it made the icon disappear for Firefox. I figured I could easily search the internet and find a simple solution.

I temporarily fixed it last night, but here it is missing again.

I could upload a picture, but I don't see what difference that would make. The dock at the bottom has a spot for firefox, but no icon, literally an empty spot, In the application menu it is a blank spot with Firefox worded underneath.

I have uninstalled, reinstalled, purged, deleted the application data in my user folder..

Just annoying. not a huge problem.

Asked by cadearmstrong 1 month ago

Answered by cadearmstrong 1 month ago

  • Locked

How to make a full totally clean new installation of Thunderbird

Hello! I want to make a new totally clean installation of TB to get rid of the grey/italic folders issue (the folders and it's structure is correct on the IMAP server and… (read more)

Hello! I want to make a new totally clean installation of TB to get rid of the grey/italic folders issue (the folders and it's structure is correct on the IMAP server and as well display in K9 Mail on my mobile and none of the solutions posted here, such as renaming the folders etc. did work). What I did so far: - Uninstalled TB - Deleted the profiles folder in the user folder (both in "local" and "roaming") - Deleted remaining TB folders in "ProgramData" and "Program Files (x86)" - Emptied trash bin - Restarted

But... After installation the old folder incl. the grey/italic folders appear again.

Does TB store under different names the previous profiles? How do I force TB to load totally new the folder structure as it is on the server?

Any hints are mostly welcome!

Best, Wolfram

Asked by w.lange 1 month ago

Last reply by Paul 1 month ago

  • Solved

When I download pdf file from FF it tries to convert the file to a Word document

Starting today, I went to download a .pdf file to open automatically with Adobe Acrobat as I usually do. However, this time I got a pop-up from Microsoft Word stating, "W… (read more)

Starting today, I went to download a .pdf file to open automatically with Adobe Acrobat as I usually do. However, this time I got a pop-up from Microsoft Word stating, "Word will now convert your PDF to an editable Word document. This may take a while. The resulting Word document will be optimized to allow you to edit the text, so it might not look exactly like the original PDF, especially if the original file contained lots of graphics."

I went to Settings - General - Applications, went down Contents list to Portable Document Format (PDF), and tried the various settings under the Action column, to include "Save File," "Always Ask," "Use Acrobat Adobe 2020." None of these worked or made any difference. I open numerous .pdf files every day and I need to be able to just click on them in the website and have them open in my Adobe Acrobat program - as they have up until today. What do I have to do to fix this? I am using Version 102.0.1 (64-bit).

Asked by starjazz 1 month ago

Answered by jscher2000 - Support Volunteer 1 month ago

  • Solved
  • Archived

How can I copy many folders & sub-folders of emails to another account?

I am moving my email hosting from one hosting account to another. I have both accounts configured in Thunderbird. The original account has many many folders and sub-folde… (read more)

I am moving my email hosting from one hosting account to another. I have both accounts configured in Thunderbird. The original account has many many folders and sub-folders. How can I copy the structure and all the contained emails to the new account?

Asked by plevintampabay 6 months ago

Answered by plevintampabay 1 month ago

  • Solved

Charter authentication in Thunderbird

When installing charter email on a new computer under windows11, I get the following message: The IMAP server mobile.charter.net does not support the selected authenticat… (read more)

When installing charter email on a new computer under windows11, I get the following message:

The IMAP server mobile.charter.net does not support the selected authentication method. Please change the ‘Authentication method’ in the ‘Account settings | Server settings’.

Charter requires authentication t/b "Yes, or checked"

Thunderbird has no option for this and none of the available options work

Please advise!

Asked by JChris 1 month ago

Answered by david 1 month ago