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HELP PLEASE. I'm desperate.

Firefox glitched last night and I had to reinstall it. In the process, I've lost everything. I have an "old data" folder on my desktop, but no matter how many times I imp… (read more)

Firefox glitched last night and I had to reinstall it. In the process, I've lost everything. I have an "old data" folder on my desktop, but no matter how many times I import it, none of my old stuff shows in Firefox. It also stalls on files and says the names are too long. This is all complicated by the fact that I am almost blind. I am desperate for help as most of my site passwords were generated by firefox so I don't have a single clue what they are. Bookmarks are all gone. I'm literally crying. Please help.

Things I've already tried: Import old data by copy/paste method. Repeatedly. Replace sqite files for passwords, sessions, etc.

Asked by Justice 1 week ago

Answered by FredMcD 1 week ago

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Firefox opens with blanks screen will not load tabs, options, about:config won't work.

This is going to be long sorry. A lot has transpired My son was using 78.15esr. I upgraded it to 91.3esr. After the upgrade the browser worked; tabs loaded, surfing was … (read more)

This is going to be long sorry. A lot has transpired

My son was using 78.15esr. I upgraded it to 91.3esr. After the upgrade the browser worked; tabs loaded, surfing was fine, could go into settings and about:config was fine.

He went to watch something on Netflix. Netflix complained his browser was not supported and he needed to upgrade to the latest version - which at the time was 91.3esr.

In frustration he installed Chrome. When he tried to run it he was told software restrictions were in place. I had not set any restrictions, and I checked secpol.msc and there were definitely no path rules defined. If restrictions can be set in group policy I had not set them because I am unaware of them.

So he installed Microsoft Edge, which installed VC runtime for 2013 and 2015-2019 for both x64 and x86.

At that point Firefox no longer loads tabs at all. About:<anything> doesn't work. Settings doesn't work. You can't go to safe mode (more on that later), and when closing the browser two processes remain taking about 60 seconds to end.

I did have the group policy templates for Firefox installed. When I upgraded to FF 91 I installed the latest templates.

A couple of times when I started FF it complained about vcruntime140 was missing. But just running FF again worked without doing anything else.

So I reverted to 78.15; I uninstalled v91.3esr. I deleted his profiles.ini and profiles folder and then copied them back from a back up. I removed any registry settings, and copied back the v78 ADML files. I then installed v78.15esr with internet disconnected. Did not run FF after install. Went into group policy editor and turned off telemetry and auto updates then re-enabled internet

Run FF and same issue. tabs not loading. Pages not loading. I can click on a menu and I can type into navbar and search bar but there is no response. I checked internet was working.

I deleted the %LOCALAPPDATA% cache folders. I flushed the DNS cache. None of this worked.

So I uninstalled FF again, deleted the profile folders and ini. Disconnected from Internet. Deleted any registry settings, and removed the group policy templates. Then installed 78.15 from scratch and let it create a new profile.

Same darn problem. It seems to me that installing chrome and/or edge has done something nasty, but I have no idea what. I say that because before he did that he could surf the web, but Netflix just said his browser ver was outdated.

I tried contacting netflix on chat but they were worse than useless.

So I uninstalled again and removed everything. Connected the internet and installed FF again and let it update automatically. Same problem.

I've left him with edge but I need to fix FF.

I even uninstalled the VCLibs, Chrome and Edge. These did not fix the problem.

I tried safe mode but when firefox restarts there are two processes that take 60+ seconds to end so FF sits there saying "restarting...". When those processes finally end Firefox does not restart.

Checked for viruses; nothing found. Rebooted PC several times.

So at this point in time; FF will run but will not load the 3 tabs; Facebook, Netflix and youtube. They stay blank. Settings is not accessable, nor is addon's or logins and passwords. Typing anything on the search bar does nothing Typing anything in the address bar does noting Trying about:config or about:profile or any other about's does nothing. When closing FF two processes take 60+ seconds to end.

If I go back to him and tell him I need to reinstall Windows he will go absolutely nuts.

What also worries me is that Netflix said that the most recent esr browser version was not supported and that he should update to a later version.

And what is even more troubling is I updated his girlfriends PC at the same time and hers works perfectly. This scares the hell out of me because I then expect responses like "Your sons problem is not a firefox problem".

Asked by citizen1138x 1 week ago

Answered by FredMcD 1 week ago

  • Solved

Thunderbird Profile migration

Hello, I'll try to be as clear as possible, but I apologize in advance as my brain has turned to mush after more than a week of trying to resolve various computer issues… (read more)

Hello,

 I'll try to be as clear as possible, but I apologize in advance as my brain has turned to mush after more than a week of trying to resolve various computer issues. 
 My Thunderbird issue: I backed up my Thunderbird profile before doing a fresh installation of Windows 10 to resolve a separate issue. However, I'm unable to import the profile into my newly re-installed Thunderbird in spite of following the instructions, so I'm clearly not understanding something.
 In my attempts to resolve this issue, I think I've made it worse because now when I try to open Thunderbird I receive the error message 'Your Thunderbird profile cannot be loaded. It may be missing or inaccessible.' And yet I have pasted a copy of the profile into the Roaming/Thunderbird/Profiles directory, as you can see in the attached image.
 Could you please give me some guidance on how to resolve the issue of the attached error message and why my pasted profile doesn't seem to be registering? (Perhaps I've pasted it in the wrong place?)
 Thank you in advance.

Best regards, Todd

Asked by ellietodd 1 week ago

Answered by david 1 week ago

  • Solved

Are fuller changelogs available for FF upgrades?

Before installing FF 96 today, I looked at the description of the changes here: https://www.mozilla.org/en-US/firefox/96.0/releasenotes/ That seemed straightforward: noth… (read more)

Before installing FF 96 today, I looked at the description of the changes here:

https://www.mozilla.org/en-US/firefox/96.0/releasenotes/

That seemed straightforward: nothing that would change the browser UI.

But when I upgraded, I found that in fact there were changes to the margins and borders of the .tab-background class in browser.css, which took some time to debug and to counteract with my userChrome.css. Not the end of the world, but if I had known, I would have held off the upgrade for a few days so I could work out the userChrome changes at my leisure.

Is there a way that I can see a fuller changelog in future before taking an upgrade, so I know what the impact is likely to be?

Asked by pg_78 1 week ago

Answered by TyDraniu 1 week ago

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Firefox browser for Bauhn Android TV

Hello, I have followed the online advice to download Firefox onto my Android TV. When I enter into the search it comes up with other browser suggestions. When I go into g… (read more)

Hello, I have followed the online advice to download Firefox onto my Android TV. When I enter into the search it comes up with other browser suggestions. When I go into google Play and search it advises that “ Firefox for Android Beta by Mozilla isn’t available on Google Play on this device.” I just want the Firefox browser,Beta or not. Your advice would be appreciated.

Asked by Butain 1 week ago

Answered by Seburo 1 week ago

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migration from ubuntu mate to manjaro

I am migrating from ubuntu mate 20.04 to manjaro (kde). Thunderbird is installed, version 94.4.1. I have read the documentation on migrating a profile, here http://mzl.la… (read more)

I am migrating from ubuntu mate 20.04 to manjaro (kde). Thunderbird is installed, version 94.4.1. I have read the documentation on migrating a profile, here http://mzl.la/1ApHiU3. I copied my old profile to the new system, and put the file in ~/.thunderbird. However, when I start Thunderbird, it starts the account setup procedure, and creates new profiles in .thunderbird. I have also tried copying the whole file .thunderbird from old to new computer with the same result.

How do I get thunderbird to recognize the profile that is already there?

Apologies if this is an old, solved question.

Asked by chrisjohngordon 3 weeks ago

Answered by christ1 1 week ago

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  • Locked

MESSAGE TO MY KIDS

MY LIFE TODAY I REACHED BOTTOM OF MY LEVEL. YOUR TECHNOLOGY HAS MADE ME SEND MENTAL HOSPITAL. FOR ALL THESE REASON MY WIFE -QUIN Social Media --Niroshini Email I.D- ..… (read more)

MY LIFE TODAY I REACHED BOTTOM OF MY LEVEL. YOUR TECHNOLOGY HAS MADE ME SEND MENTAL HOSPITAL. FOR ALL THESE REASON MY WIFE -QUIN Social Media --Niroshini Email I.D- ... She Done All These Things And Blamed For 5 Years But I Was Honestly Gave Her Lot Of Chances To Get Back To My Family.She Finally Started Create Under My Daughter's Name That Cannot Accept. l So Finally Decided To End This Story. My Kids Started To Me Works As a Spy. SPAMMERS KILLERS WE'RE PROTECTORS

I DESERVE IT MY KIDS ACHIEVED IT

Asked by dilaxshanfernando 1 week ago

Answered by Seburo 1 week ago

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  • Archived

facing issue in firefox browser

I am having an issue in my mobile browser. i use Firefox in mobile but it's creating an issue when i download games, videos, anything it's showing that your file is succ… (read more)

I am having an issue in my mobile browser. i use Firefox in mobile but it's creating an issue when i download games, videos, anything it's showing that your file is successfully download but when i check it on destination it's giving error file is missing or corrupt. Even when I download via any other browser or source that's working.. why this issue happened always? i even check in firefox community but i did'nt findout any solution. Am waiting for your response.

Asked by ytry4365 9 months ago

Answered by ytry4365 9 months ago

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Lost local folders after re-installing thunderbird.

I had the motherboard replaced on my Asus Zenbook 13. Asus unfortunately erased my 256gb SSD when replacing the motherboard, reloading windows 10 home only. I re-installe… (read more)

I had the motherboard replaced on my Asus Zenbook 13. Asus unfortunately erased my 256gb SSD when replacing the motherboard, reloading windows 10 home only. I re-installed Thunderbird, and used both Carbonite, and a backup hard drive to find my profile & data. I was able to get a protonmail and a g-mail account restored, but I have lost all the local folders from appearing in the lower left column. I can see them by following this: ThisPC>OS (C:)>Users>XXXXX>AppData>Roaming>Thunderbird>Profiles>Thunderbird>MAIL_FOLDERS.sbd but cannot get them to load when opening Thunderbird.

As a 60 y/o man who has a minimum understanding of computing, I have read through about 10 pages of others questions regarding lost or disappearing local folders, without finding a way to restore my local folders. Thank You in advance if you can guide me in the right direction. Walt

Asked by lfod13 2 weeks ago

Answered by Toad-Hall 2 weeks ago

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Proton email

I am looking for a new email service provider, and Proton mail seems to always be near the top of the list. Searching Thunderbird support yields only help from a year or … (read more)

I am looking for a new email service provider, and Proton mail seems to always be near the top of the list. Searching Thunderbird support yields only help from a year or more ago. How well do proton and Thunderbird mesh currently?

Asked by gyaltnnh 2 months ago

Answered by andmagdo 2 months ago

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downloading file

I downloaded several files and I can see them when I click on the little arrow, but when I look for them in my computer downloaded file , they aren't there. I go back up… (read more)

I downloaded several files and I can see them when I click on the little arrow, but when I look for them in my computer downloaded file , they aren't there. I go back up to the little arrow and it shows the file was downloaded, but it's not in my computer . So when I went back up to the little arrow and right clicked on it to open --it worked, the file opened, but it never showed up on my computer. The next day I tried to find the file in my computer but no success. I went to Firefox drop down and under downloads the file showed up, but I couldn't do anything with it. So now I can't find it on my computer and it doesn't work when I use it from Firefox's drop down selection. I have downloaded several other files with no problem. Here is the file. https://www.benefits.va.gov/HOMELOANS/documents/docs/VA_Buyers_Guide.pdf HELP Ron

Asked by coganra 2 weeks ago

Answered by cor-el 2 weeks ago

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Thunderbird Version Update

Support page indicated e-mail migration from Outlook had to be in Version 31.8, then allow Thunderbird to automatically update to latest version. Successfully completed … (read more)

Support page indicated e-mail migration from Outlook had to be in Version 31.8, then allow Thunderbird to automatically update to latest version. Successfully completed migration to version 31.8, however the About Thunderbird window states that "Thunderbird is up to date" and "You are currently on the release update channel." It does not automatically update to anything.

Alternatively tried changing profile pointing, also moving Local Folders mail to profile folder for updated version 91.4.1 also installed on computer without success.

Any way to convince 31.8 to update?

Asked by gusm93726 2 weeks ago

Answered by Toad-Hall 2 weeks ago

  • Solved

Unable to Import Passwords From Chrome

Hello, since migrating from Chrome to Firefox, I have used the Import Wizard to successfully transfer over my bookmarks and history, but I just can't seem to get my login… (read more)

Hello, since migrating from Chrome to Firefox, I have used the Import Wizard to successfully transfer over my bookmarks and history, but I just can't seem to get my logins/passwords over. The wizard finishes saying that it successfully imported saved logins and passwords, but nothing shows up in the password manager. I am running Windows 10 64bit and Firefox is up to date. Anybody have any suggestions?

Thanks

Asked by Brando 2 weeks ago

Answered by Brando 2 weeks ago

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Accounts and emails not showing up after migrating to another computer.

Trying to copy Thunderbird data between two Windows 7 computers (Thunderbird 91.4.1). Copied the ...Roaming/Thunderbird folder to a USB drive, then to the ...Roaming/Thun… (read more)

Trying to copy Thunderbird data between two Windows 7 computers (Thunderbird 91.4.1). Copied the ...Roaming/Thunderbird folder to a USB drive, then to the ...Roaming/Thunderbird folder on the computer I just installed Thunderbird on, and every time I open it, I do not see any of my emails. I just see a screen prompting me to enter my email address (see attached). I've deleted and copied the /Thunderbird folder several times, but did not reinstall TB. What am I doing wrong?

Asked by pad15 2 weeks ago

Answered by pad15 2 weeks ago

  • Solved

Can't add email account to Thunderbird, loops on verification

Set up thunderbird on windows 10 with 1 email account. Everything was working, until it wasn't. Reinstalled thunderbird but when I go to add my mail account, I enter the … (read more)

Set up thunderbird on windows 10 with 1 email account. Everything was working, until it wasn't. Reinstalled thunderbird but when I go to add my mail account, I enter the info and on the gmail pop up, I enter my email, hit "next" and it asks me to enter my email address again.

I have tried to configure manually with no success.

I have confirmed my javascript is enabled in the config editor, I have added Thunderbird as an exclusion on both Windows Firewall and Windows Security, I have turned on third party access under settings for the gmail account, and I still cannot add the email account to Thunderbird.

I don't know how to add my email account, this is very frustrating. Any help would be greatly appreciated.

Asked by bigpayne5 2 weeks ago

Answered by bigpayne5 2 weeks ago

  • Solved

Change to about:config cache directory not saved

I moved my Firefox installation to a new machine. After creating a new profile and moving all my old files Firefox has opened with all of my old info and is operating pr… (read more)

I moved my Firefox installation to a new machine. After creating a new profile and moving all my old files Firefox has opened with all of my old info and is operating properly.

But when I tried to change the location of the cache file to the correct drive on my new machine the about:config file does not save the new entry. When Firefox is closed and re-opened the new entry has been reset to the old location.

I've tried deleting the browser.cache.disk.parent_directory entry in about:config but when the program is re-opened the entry returns with the old directory shown.

Any advise would be appreciated.

Asked by s_langer 2 weeks ago

Answered by TNorth 2 weeks ago

  • Solved

TbSync for google contacts - contacts not showing up

I have successfully gotten the OAuth to work correctly for TbSync and google. When I hit the "synchronize now" button, I get a return code of OK. But I don't see the c… (read more)

I have successfully gotten the OAuth to work correctly for TbSync and google. When I hit the "synchronize now" button, I get a return code of OK. But I don't see the contacts in my Address Book anywhere, and they don't show up when I go to write a new message. What am I missing?

  Mark Ackerman

Asked by ackerm 2 weeks ago

Answered by ackerm 2 weeks ago