Problems since Thunderbird updated (automatically?) to beta version (63.0). Unable to send from one of my two companies' accounts, despite having been in ongoing communi… (read more)
Problems since Thunderbird updated (automatically?) to beta version (63.0). Unable to send from one of my two companies' accounts, despite having been in ongoing communication with their tech support (STARTMAIL) that my settings are correct. They were correct. But now "Account Settings" are not visible (just a tiny non-functional window) unless I got to Help > Troubleshooting Information where they are merely viewable (see below).
Finally, I uninstalled Thunderbird via control panel on my Windows OS.
Then I downloaded (from Mozilla website) Thunderbird version 60.2.1.
It opened with the same issues--unable to send via one account; unable to view under "account settings" the details for any of my accounts.
Verified with my optimization software (System Mechanic) that 60.2.1 was the only visibly remaining Thunderbird artifact.
Did hard shutdown of computer.
No change upon re-starting computer.
I had expected that uninstalling and downloading the prior version of Thunderbird would mean that I would have to go through registering in Thunderbird my various email accounts. I thought that I could do this cleanly (all w. IMAP) & more efficiently (no duplicates or leftovers--seven accts on 1 server; one acct on other server). However, Thunderbird opened already populated exactly as I had it (even open tabs) prior to uninstalling.
The only tweaking I have done this week since Thunderbird updated to beta version were: re-set my Master Password... attempt to change the accounts on one server (my ISP's) from POP3 to IMAP (which doesn't appear to have stuck as IMAP, despite speaking to their tech support), but those accounts appear to be working... deleting and re-instating 3x my email accounts with the other server (which is IMAP) due to the problem of not being able to send email's (I have been in ongoing contact with their tech support)--each time applying the new password provided by my server.
BTW, earlier in this process I contacted my antivirus tech support. And I've tried sending with my antivirusware shut off, but login to the server still failed.
Help, please!
Application Basics
Name: Thunderbird
Version: 60.2.1
Build ID: 20180930223627
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:60.0) Gecko/20100101 Thunderbird/60.2.1
OS: Windows_NT 6.3
Multiprocess Windows: 0/0 (Disabled)
Web Content Processes:
Stylo: content = true (enabled by default), chrome = true (enabled by default)
Enterprise Policies:
Google Key: Missing
Mozilla Location Service Key: Missing
Safe Mode: false
Mail and News Accounts
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account8:
INCOMING: account8, , (pop3) mail.twc.com:995, SSL, passwordCleartext
OUTGOING: , mail.twc.com:587, alwaysSTARTTLS, passwordCleartext, true
OUTGOING: , mail.twc.com:587, alwaysSTARTTLS, passwordCleartext, false
OUTGOING: , mail.twc.com:587, alwaysSTARTTLS, passwordCleartext, false
OUTGOING: , mail.twc.com:587, alwaysSTARTTLS, passwordCleartext, false
OUTGOING: , mail.twc.com:587, alwaysSTARTTLS, passwordCleartext, false
OUTGOING: , mail.twc.com:587, alwaysSTARTTLS, passwordCleartext, false
OUTGOING: , mail.twc.com:587, alwaysSTARTTLS, passwordCleartext, false
OUTGOING: , mail.twc.com:587, alwaysSTARTTLS, passwordCleartext, false
account10:
INCOMING: account10, , (pop3) mail.twc.com:993, SSL, passwordCleartext
OUTGOING: , mail.twc.com:587, alwaysSTARTTLS, passwordCleartext, true
account11:
INCOMING: account11, , (pop3) mail.twc.com:993, SSL, passwordCleartext
OUTGOING: , mail.twc.com:587, alwaysSTARTTLS, passwordCleartext, true
account12:
INCOMING: account12, , (pop3) mail.twc.com:993, SSL, passwordCleartext
OUTGOING: , mail.twc.com:587, alwaysSTARTTLS, passwordCleartext, true
account15:
INCOMING: account15, , (pop3) mail.twc.com:993, SSL, passwordCleartext
OUTGOING: , mail.twc.com:587, alwaysSTARTTLS, passwordCleartext, true
account16:
INCOMING: account16, , (pop3) mail.twc.com:993, SSL, passwordCleartext
OUTGOING: , mail.twc.com:587, alwaysSTARTTLS, passwordCleartext, true
account17:
INCOMING: account17, , (pop3) mail.twc.com:995, SSL, passwordCleartext
OUTGOING: , mail.twc.com:587, alwaysSTARTTLS, passwordCleartext, true
account19:
INCOMING: account19, , (imap) imap.startmail.com:993, SSL, passwordCleartext
OUTGOING: , smtp.startmail.com:587, alwaysSTARTTLS, passwordCleartext, true