• Solved

Firefox 82 Crashes on Startup in Windows 10

Yesterday I updated Firefox to version 82 and now it won't start up, it seems to immediately crash. There is no error report dialog box. This is on Windows 10 with the la… (read more)

Yesterday I updated Firefox to version 82 and now it won't start up, it seems to immediately crash. There is no error report dialog box. This is on Windows 10 with the latest patches. I tried restarting the computer, installing Firefox 82 32-bit and 64-bit versions, uninstall + reinstall, and safe mode, but none of these work. (This is on a corporate laptop so I have a limited ability to change internal system settings.) The Windows error from the event log is:

Faulting application name: firefox.exe, version: 82.0.0.7592, time stamp: 0x5f8738dd Faulting module name: ntdll.dll, version: 10.0.17763.1432, time stamp: 0x80224f6f Exception code: 0xc0000409 Fault offset: 0x00000000000a4740 Faulting process id: 0x2998 Faulting application start time: 0x01d6a816d74b6186 Faulting application path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: 5ed88218-3f48-47be-8c6c-aa5af98c902b Faulting package full name: Faulting package-relative application ID:

I installed Firefox 81 and that works fine, but it constantly tries to updated and every time I restart it crashes again. It also seems like I can't access my saved logins/passwords in this older Firefox version because it's using a different profile. I'm trying to avoid updating Firefox on my other Windows 10 computer in case it fails in the same way.

Please let me know if you need any more information. Thank you.

Asked by fgennari 1 day ago

Answered by cor-el 1 hour ago

  • Solved

Why is page loading so slow recently?

Did a Windows update or Firefox update cause page loading to get really slow recently? Chrome seems to have same problem. I am using latest Firefox 82.0 and latest 2004… (read more)

Did a Windows update or Firefox update cause page loading to get really slow recently? Chrome seems to have same problem. I am using latest Firefox 82.0 and latest 2004 Windows 10, Norton Security Suite, & Roboform. Any idea what changed in last couple days?

Asked by Howard Steeley 1 day ago

Answered by Howard Steeley 35 minutes ago

  • Solved

Address book not accessible after upgrade to Thunderbird 78

Thunderbird has been upgraded to 78 over the weekend. Now my address book is empty, i.e. all my contact information is gone. It seems, that Thunderbird is not able to acc… (read more)

Thunderbird has been upgraded to 78 over the weekend. Now my address book is empty, i.e. all my contact information is gone. It seems, that Thunderbird is not able to access or read my abook.sqlite. As a consequence, I do not see message headers of incoming messages (i.e. from, to, reply-to etc. addresses and even the subject) are displayed. If I try to send a message, the Send-button stays greyed out, which makes it completely impossible to send messages. Any advice is highly welcome.

Asked by Leo 3 months ago

Answered by Leo 2 months ago

  • Solved

Help! Need to move Bookmarks, Extensions & Add-Ons to another Mac

My present iMac is failing rapidly and I will be replacing it with a new Mac very. I do not have a Time Machine backup. The only info I really need is how to copy off, to… (read more)

My present iMac is failing rapidly and I will be replacing it with a new Mac very. I do not have a Time Machine backup. The only info I really need is how to copy off, to an external drive, all the bookmarks and bookmark structure), extensions, and add-ons I have added to Firefox, and then add them to Firefox on my future Mac.

Do I just copy the Firefox app to the external drive? I looked in the Macs' base system Library and Preferences, and in my User files, but I do not see anything related to Firefox.

My old (current) and failing Mac is running the latest version of Catalina,

Thanks for any info!

Asked by fastdude 4 months ago

Answered by jscher2000 4 months ago

  • Solved

Mozilla VPN and Netflix

I've been enjoying the speed of Mozilla VPN compared to others I've tried. My only problem so far is that Netflix seems to block me from watching anything. It detects I'm… (read more)

I've been enjoying the speed of Mozilla VPN compared to others I've tried. My only problem so far is that Netflix seems to block me from watching anything. It detects I'm on a VPN and says I must disable it before watching something, Hulu does the same. I have tried US servers and International servers with the same results. Is there anything I can do to make streaming from those sites work with this VPN?

Asked by jbaerbock 2 months ago

Answered by Eve 2 months ago

  • Solved

Can't save passwords

I refreshed my browser, and after refreshing it, my passwords and log-ins were NOT imported, and I can't even save the log in information manually. Never had this issue … (read more)

I refreshed my browser, and after refreshing it, my passwords and log-ins were NOT imported, and I can't even save the log in information manually. Never had this issue before, and I don't understand what I need to do. I have the "Old Firefox Data" on my desktop, but am totally confused about how to get that information into the refreshed browser. Not being able to re-enter the info, clicking "save", works. Help!

Asked by nosoap1 1 day ago

Answered by cor-el 3 hours ago

  • Solved

Captcha won't load

I need to login to a website, but the captcha does not appear, I have tried other sites that use captcha and also does not appear. I have already cleared the cookies, I h… (read more)

I need to login to a website, but the captcha does not appear, I have tried other sites that use captcha and also does not appear. I have already cleared the cookies, I have reinstalled the firefox, and I have removed the malware on my pc, but the captcha still does not appear. The images load, it is only the captcha that does not load.

Asked by SeronBR 11 hours ago

Answered by SeronBR 7 hours ago

  • Solved

How do I contact Mozilla Firefox to ask if I'm able to get my profile backup off their cloud server?

How do I contact Mozilla Firefox to ask if I'm able to access to my Firefox profile on their cloud server? Windows 10 would not update so I contacted Microsoft Support an… (read more)

How do I contact Mozilla Firefox to ask if I'm able to access to my Firefox profile on their cloud server?

Windows 10 would not update so I contacted Microsoft Support and a technician spent two days trying to various methods to get the updates installed on my computer. After several failed attempts it was determined a Windows "reset" was needed. The reset stated it would uninstall apps but save user data. However, it appears the reset uninstalled and wiped my profile off the computer.

I've already asked a previous question using the Mozilla Firefox support section and verified the profile is in fact gone. No backups are available to rollback using Firefox and the backup profiles in the "Windows.old" and "Windows.old(1)" both contain saved profiles from after the reset.

It sounds like my last option is contacting Mozilla directly to verify my account information and see if they can access my profile on their cloud server?

So how does someone do that? Thanks

Asked by AlatorreInWA 1 day ago

Answered by AlatorreInWA 8 hours ago

  • Solved

Firefox 81.0.2 (and before) saving JPGs as PNGs

For some time now, Firefox has been incorrectly identifying the type for a large percentage of JPG images, and saving them with the PNG suffix instead. Graphics programs … (read more)

For some time now, Firefox has been incorrectly identifying the type for a large percentage of JPG images, and saving them with the PNG suffix instead. Graphics programs cannot open such mislabelled files, requiring me to manually find and rename such files to give them the proper .JPG suffix to match their file type.

This is far beyond a minor issue, and needs to be addressed immediately. Please. Any suggestions on how to deal with this?

Asked by Bobby 1 day ago

Answered by Bobby 4 hours ago

  • Solved

How do I enable java in Firefox 82 on Mac?

How do I enable java on Firefox 82 on my Mac? When I search it tells me to go to preferences/content .... I don't have a contents tab. Other solutions say type java in th… (read more)

How do I enable java on Firefox 82 on my Mac? When I search it tells me to go to preferences/content .... I don't have a contents tab. Other solutions say type java in the address bar... nothing.

Help?

Thx

Asked by Seevee7 1 day ago

Answered by cor-el 9 hours ago

  • Solved

DNS "voulez-vous vous rendre sur"

Bonjour, A chaque fois que je fais une recherche avec un seul mot dans la barre de recherche située en haut du navigateur, un message apparaît : "voulez-vous vous rendre … (read more)

Bonjour,

A chaque fois que je fais une recherche avec un seul mot dans la barre de recherche située en haut du navigateur, un message apparaît : "voulez-vous vous rendre sur" (voir image jointe).

Il semble que c'est un problème qui vient du serveur DNS. Seulement, je ne sais pas comment le configurer pour que ce message n’apparaisse plus.

Merci pour votre aide !

Asked by clem_926 7 hours ago

Answered by cor-el 5 hours ago

  • Solved

How do I disable the fullscreen animation?

Okay, I realize that this question has been asked before. I've tried to disable the toolkit.cosmeticAnimations.enabled and also browser.fullscreen.animate. Nothing that I… (read more)

Okay, I realize that this question has been asked before. I've tried to disable the toolkit.cosmeticAnimations.enabled and also browser.fullscreen.animate.

Nothing that I've seen on different forums work, I just want to get rid of this annoying fullscreen animation on youtube. It is driving me insane that it slowly fades to black before entering fullscreen.

Asked by MichaelTransactions 9 hours ago

Answered by jscher2000 7 hours ago

  • Solved

Removing and adding back AOL email accounts

I use TB 68.8.1 with 4 AOL accounts, 3 of them are POP and 1 IMAP on a Windows 7 PC. AOL just sent a notice saying that by October 20th, I need to 1. download their apps… (read more)

I use TB 68.8.1 with 4 AOL accounts, 3 of them are POP and 1 IMAP on a Windows 7 PC. AOL just sent a notice saying that by October 20th, I need to 1. download their apps to my devices, not going to happen, 2. continue using a 3rd party client but remove and add back the accounts to reconfigure for their new security or 3. use a 1 time app password that must be redone every time you sign out. This option seems cumbersome since my computer is not on all the time. Do I really need to remove the accounts and re add or is it just some settings to change? If I have to remove the accounts what about my messages that are not saved in specific local folders? I had the Import/Export Tools but it had been disabled many version ago as legacy. Can this be done by creating a new profile before and moving messages after adding the accounts again? I do have EMailchemy which can save the messages but not sure about getting back into TB. Thanks

Asked by MikeZZ 1 month ago

Answered by sfhowes 1 month ago

  • Solved

How to get old yellow folder look in version 78.1? I hate the way it looks.

So, I just upgraded to version 78.1 and I just hate the way it looks. The old folders used to be yellow and distinct. The new folders are white with a blue outline of t… (read more)

So, I just upgraded to version 78.1 and I just hate the way it looks. The old folders used to be yellow and distinct. The new folders are white with a blue outline of the same color as the rest of the theme. I hate that. It all just looks the same, as if they are trying to hide everything with the same color. This may be the "Modern Trend" but I hate the modern trend. I like things to stay the same. If it ain't broke, don't fix it.

Is there a way to get the old look back? I looked through the addon themes, but there are only three that are compatible with my version and they are all crazy stuff that I hate worst than the new default theme.

Asked by Johnhoward28 2 months ago

Answered by Toad-Hall 2 months ago

  • Solved

A few days ago my electronic certificates have disappeared from the firefox container

A few days ago my electronic certificates have disappeared from the firefox container The certificate provider has vetoed me from delivering a new certificate, because it… (read more)

A few days ago my electronic certificates have disappeared from the firefox container The certificate provider has vetoed me from delivering a new certificate, because it is the second time Firefox has lost a certificate in 2020. The certificates I need for any management before the administration of Spain and more now with the COVID After it is granted, you have to verify your identity with the Tax Agency, and they have already called my attention for renewing the same year a certificate that firefox loses when it is updated. I'm very, very pissed off I will have to switch to Chrome

Asked by Javier Olivares Sebastiá 12 hours ago

Answered by cor-el 8 hours ago

  • Solved

Cannot sync Yandex account - Changing browser default within Thunderbird

Hi all I a trying to add my Yandex account to thunderbird but I cannot get it to work. I activated application password in my yandex account so that part is covered. The … (read more)

Hi all

I a trying to add my Yandex account to thunderbird but I cannot get it to work. I activated application password in my yandex account so that part is covered. The problem comes when logging in through Thunderbird, it opens a browser window for me to login, the problem is that because of cookie settings it doesn't let me go forward in that authentication (see attachment). I guess the yandex website requires certain settings to work because it rejects my login. Because of this I cannot make it work.

I tried changing th default browser for Thunderbird but the settings in mac does't seem to help. I changed the settings from the below to TRUE but still cannot open the page in another browser network.protocol-handler.warn-external.http network.protocol-handler.warn-external.https

Any ideas on how to go around this?

Thank you in advance!

Asked by Idefix 10 hours ago

Answered by sfhowes 9 hours ago

  • Solved
  • Locked

My electronic certificates have disappeared from the firefox container

My electronic certificates have disappeared from the firefox container: A few days ago my electronic certificates have disappeared from the firefox container The certific… (read more)

My electronic certificates have disappeared from the firefox container: A few days ago my electronic certificates have disappeared from the firefox container The certificate provider has vetoed me from delivering a new certificate, because it is the second time Firefox has lost a certificate in 2020. The certificates I need for any management before the administration of Spain and more now with the COVID After it is granted, you have to verify your identity with the Tax Agency, and they have already called my attention for renewing the same year a certificate that firefox loses when it is updated. I'm very, very pissed off I will have to switch to Chrome

Asked by Javier Olivares Sebastiá 12 hours ago

Answered by FredMcD 9 hours ago

  • Solved

Passwords not in Firefox for Mac after refresh; can't even save them manually

I refreshed my browser, and after refreshing it, my passwords and log-ins were NOT imported, and I can't even save the log in information manually. Never had this issue b… (read more)

I refreshed my browser, and after refreshing it, my passwords and log-ins were NOT imported, and I can't even save the log in information manually. Never had this issue before, and I don't understand what I need to do. I have the "Old Firefox Data" on my desktop, but am totally confused about how to get that information into the refreshed browser. Not being able to re-enter the info, clicking "save", works. Help!

Asked by nosoap1 10 hours ago

Answered by jscher2000 10 hours ago