All Products Support Forum

Hi,

I'm having trouble connecting to a specific webpage on the internet.

The link is: https://www.canadiantire.ca/en.html All I get is a blank page.

It is a popular retail chain store in Canada. I know the website is up and running because I can connect to it using another PC at home.

How do I check what messages are sent from my FF browser to the website?

And then - what is received at my browser from the website?

BTW - I have cleared the cache and restarted FF - and still cannot connect to it. There are 3 other websites that I have trouble displaying and interacting properly. How do I know this? - Well - I tried the 3 other websites from other PCs within my home network and these websites work properly.

mjl

entire firefox toolbar enters overflow menu thingy when i watch videos in full screen (player full screen not FF/f11 fullscreen), this also happens even when i reset toolbar to default, all of it still enters overflow, and i have to press F11 twice to get it "out" this is totally new, (didn't even know there was an overflow thingy), in over a decade of firefox never encountered this seen it, to the point i didnt' realize overflow was a thing, and on a new install i can't seemingly to get it to not keep "eating" my toolbar

this is super annoying, and i would really really like a way to "Lock" my toolbar so this doesn't happen, and i can't imagine it's normal in anyway, specially when it happens on default and a clean install/empty browser, please help get back to normal toolbar "sticky"

Unable to use "Select All" in Yahoo email. Unable to select single email to delete without opening. Unable to delete email once opened. Unable to use any buttons above the email to move it anywhere. Unable to delete Spam and Trash folders. Can see emails and get into them but cannot do anything with them once open. Cannot send emails or attach files to them prior to attempting to send.

Hi, can you help? I can't access morphy richards website from my phone and my pc through Firefox. I can access it through Microsoft Edge on my pc and my Samsung Internet app on my phone but not through my Firefox app or windows 11 Pro desktop pc. I get this message on my pc

Hmm. We’re having trouble finding that site. We can’t connect to the server at www.morphyrichards.com. If you entered the right address, you can: Try again later Check your network connection Check that Firefox has permission to access the web you might be connected but behind a firewall

and this message on my phone through the Firefox app

Address Not Found. The browser could not find the host server for the provided address. Check the address for typing errors such as ww.example.com instead of www.example.com.

If you are unable to load any pages, check your device’s data or Wi-Fi connection. 

Steps I have taken is clearing data, history and cache on pc, turning off mcafee firewall. I use my pc through a wired Internet connection and my phone through Wi-Fi and data and it's the same on both I can't access the website. Like I mentioned I can access it no problems through Microsoft Edge on my pc and Samsung Internet app on my phone so I have now pinpointed it to Mozilla Firefox being the issue, also this is the only website I have issues with. Please can you help? Regards, Steve

52.9.0esr is claimed to be the last version for XP. Unfortunately it is not quite true. It is for XP SP2 ONLY. Trying to install on SP3 ends with the message that SP2 is required. IMO the installer is simply too strict on demanding exact version of SP ! https://www.mozilla.org/en-US/firefox/52.9.0/system-requirements/

I went through the list of versions (thanks Mozilla that they all are still available!) and found that the last version I can install is... version... 12.0b6. https://www.mozilla.org/en-US/firefox/12.0/system-requirements/

And indeed I installed 12.0b6 successfully but I would like to install 52.9.

I found a problem with YouTube in firefox, maybe it's related to my computer. When you open and play a video at 60 fps, and at the same time pulling the mouse, the video starts to freeze, it seems like the fps drops. Does anyone know how to solve this problem? Maybe someone has encountered it already?

The shift+esc keyboard shortcut now opens the Process Manager....

How do I change this shortcut? Or get rid of it altogether? Every time I shift+esc the process manager opens and it's just unnecessary.

I've been using Firefox for years, and I don't remember ever having a password, but it asked me for one when I set up a new Operating System. So it wanted my email addy, and I gave them the password for that addy. They wouldn't accept it. Then I created a new password, and now it shows too many dots for the password I created. I'm really confused now. Already they have sent me 8 different "Account Authorization Codes." I have no idea what is going on now, and I don't know if the password I created is the one that they now have because there is no "eye" to show me what they think that my password is. Like I said, they are showing too many dots, and there is no way for me to find out what they think my password is!

I've recently switched back to Firefox from Edge and have run into a frustrating issue.

When I try to print documents from Firefox, the "Color Mode" in the print settings is grayed out so I can't select B&W.

This same problem exists both on my MacOS laptop + my Windows 11 desktop. Additionally, they are connected to different printers on different networks. It also occurs whether I'm trying to print a PDF or anything else in Firefox.

Based on this, it appears Firefox is the culprit here.

Any ideas on how to fix this?

Firefox Version: 108.0

I checked the box in privacy settings to "Block new requests asking to allow notifications". But I am constantly asked by multiple web sites if I will allow them to send me notifications. I despise the very idea of push notifications and will never use them or allow them. If this option in settings does not work, then why is it there? Is there a way to make the browser impervious to push notification requests?

Often, when I try to search on Google using the search bar, Firefox will load and load and load... and then fail to actually load up Google and search my query.

It doesn't matter if I do this on a new tab or an existing one, it will load and load for probably about 15-20 seconds, and then acts as if I didn't try to do anything at all.

Once it's had it's moment, and successfully fails to load Google, I can try again and it will instantly load Google when I try again, and will continue to do so for a while.

While this issue is happening, I can load any other website just fine. It only affects Google searches using the address bar.

Any idea on a solution or anything I can try to stop this issue occuring?

I recently upgraded to Windows 11, and was very careful, I thought, to back up my Firefox bookmarks and the tab plugin I use to save my sessions because for whatever reason Firefox can't handle that reliably. It all worked, because I could just sync it, but now a month later I had to reinstall Windows and... I can't sync my browser.

I've tried every password I could think of. I can't recall if I wrote it down somewhere last time, or changed it since, but I'm pretty sure I'm using the right email. Right now I'm logged in with another account.

And while I see a tab session saved from last month, which is unfortunately a little out of date but better than nothing, I don't see any saved bookmarks from this year. Just one from a year ago. I have no idea what's happened exactly, but I wasn't as careful this time because the sync worked so recently.

Now I'm stuck! I have some very important bookmark folders saved, that are key to all my projects basically. I can't just start fresh. But I can't log in, can't find any password change written down in my notes, which I may just have forgotten to note down. And I can't find any contact for Firefox support.

I do value security when it comes to handling my data but there must be a way to verify who I am, and change the password using my email?

Hello,

I am browsing the latest FF and I keep getting the sign in with google pop up on so many sites and I really don't want to sign in with G on so many sites.

I tried setting "Google Account sign-in prompts " to off in my G accounts permissions page but the pop up is still popping.

Any ideas why?

Thanks

Im not even sure if this is possible, but figured id post here rather than email FF support and clog up time. ~

I have a file i use on firefox, using the developer mode as a way to turn it into an extention but anytime i reboot my firefox it clears and i need to go into developer mode and make the file an extention on my browser once again. I was wondering if theres a way i can upload the file to my firefox, as an almost local/private extention just for me.

Its nothing malicious, simply helps me use a VPN to watch F1TV pro as im from the UK and it doesnt work here. The extention im working isnt made by me, and hasnt been approved by firefox to make it an extenion, maybe it violates some of their terms? not sure.

But i know its legit, and trust it myself its just a hassle to use. Id love some help here on if this is even possible!

Multiple websites now requesting 2-factor authentication 2 and 3 times since last update.... Booking.com, my bank, Expedia, Sumup etc Is there something I need to change in security settings? Once I'm logged in once to these sites, they tend to remember the browser settings (me logging in basically) but since the latest update to Firefox last week, I am having to go through this process at least twice for several sites: once to log in and then again to take any actions once into my accounts... Thanks in advance UF

Hi,

I have a very frustrating problem. In most websites (not just Google), my Firefox browser often does not display Arabic text properly like shown in the screenshot. The only solution is to restart my PC, but the problem keeps recurring.

Does anybody know of a permanent solution?

Please help; it's been happening for over a month now.

Thanks.

Hi Firefox community, I don't want to store any account login data (also not usernames) on the shared PC that I'm using. In settings > passwords there is no entry, and under access data and passwords any options are deactivated. Although passwords are not stored, Firefox shows the user names/account names whenever I click such field. Where can I deactivate that user names/account names are stored and shown? Many Thanks in advance. Best wishes!

Hi,

So I had to reset my PC last week , and hoped that the sync was running as expected to recover my bookmark and saved websites data , and no luck !

how can I get back my data !!! , I read all across the fourm and I haven't seen any direct answer to this sync issue!! can you please help in this!

Thanks,

Hi! :) ,I would like to know if I can for example, after syncing, close a tab on one device and I would immediately be closed on the other one. sorta automatic syncing to the cloud after every registered changed