Showing questions tagged: Show all questions
  • Archived

Downloading pptx files

I’m using iPad 8th gen. I use Moodle VLE for my university studies. Links to download PowerPoint slides from my lectures are uploaded onto it. When using Safari, tappin… (read more)

I’m using iPad 8th gen. I use Moodle VLE for my university studies. Links to download PowerPoint slides from my lectures are uploaded onto it. When using Safari, tapping the link send the pptx to my downloads, where I can open it in other apps, PowerPoint or Notability for example. Firefox instead opens it in a new tab. I have tried press ‘more’ then ‘share page with’ to send it to PowerPoint, but it doesn’t work. How can I get Firefox to download these, like how Safari does?

Asked by Eliot 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

Firefox iOS v40 update makes browser inaccessible

Hey Everyone, I updated Firefox for iOS to version 40 yesterday and the app is now inaccessible. I am on iOS 14.8.1. Menu icons and address bar are visible but not acces… (read more)

Hey Everyone,

I updated Firefox for iOS to version 40 yesterday and the app is now inaccessible. I am on iOS 14.8.1.

Menu icons and address bar are visible but not accessible. None of the menus or functionality are working. It shows just a solid black screen.

I’d delete and re-install but will lose a bunch of bookmarks. Is there a way to rescue those before deleting and re-installing app? Thanks!

Asked by mmryspace 5 months ago

Last reply by Kiki 5 months ago

  • Archived

Reader view on Firefox for iOS does not function correctly for a web site that I frequently visit.

The home page of that troublesome site is at www.brisbanetimes.com.au (home page). Firefox for iOS appears to work correctly on other sites. If I start on the home page a… (read more)

The home page of that troublesome site is at www.brisbanetimes.com.au (home page). Firefox for iOS appears to work correctly on other sites. If I start on the home page and select a link to a news article then that news article's web page is correctly displayed. When I then select reader view I get a garbled version of the previous (home) page. I can clear the problem by toggling back and forth between the desktop version of the article and the mobile version, using the relevant item on "Page Actions". The problem is not evident on Safari. Firefox is my default browser. I am on iOS version 14.4 and have the latest versions of Firefox for iOS and Safari. Any (polite and helpful) suggestions please?

Asked by peter.bourne.au 1 year ago

Last reply by Kiki 1 year ago

  • Archived

Cannot download PDF with Firefox on iOS

On the current version of Firefox for iOS, I cannot download a PDF. If I long-press the link to access the PDF, it shows the correct preview and I click download, but it … (read more)

On the current version of Firefox for iOS, I cannot download a PDF. If I long-press the link to access the PDF, it shows the correct preview and I click download, but it downloads some much smaller blank file. If I click on the link instead (to open it in Firefox), the “Share Page With” does not give the full list of save options I need to save the PDF. I can click Print and then pinch-zoom-out the PDF to open it in a way that allows me to save it, but that puts unwanted text in the header and footer. Isn’t there some way to simply download a PDF with Firefox on iOS!?

Asked by Korey 1 year ago

Last reply by Macronaut 1 year ago

  • Archived

Bookmarks toolbar no longer pinned to screen

I bought a new iPad and added Firefox. I synced my bookmarks using my account but the bookmarks toolbar is no longer visible on my screen and instead hidden behind a butt… (read more)

I bought a new iPad and added Firefox. I synced my bookmarks using my account but the bookmarks toolbar is no longer visible on my screen and instead hidden behind a button. How can I make my bookmarks toolbar visible while browsing?

Asked by andrewabad 2 years ago

Last reply by maxglitz 1 year ago

  • Archived

Firefox browser not registering

I recently downloaded Firefox iOS but am unable to download any add-ons because it isn’t even showing that I’m using a firefox browser at the very same time I’m using a T… (read more)

I recently downloaded Firefox iOS but am unable to download any add-ons because it isn’t even showing that I’m using a firefox browser at the very same time I’m using a THE firefox browser?

I’m bewildered. Any help would be greatly appreciated.

Asked by frequentseas 1 year ago

Last reply by leelow6 1 year ago

  • Archived

Managing Cookies on Firefox Mobile iOS

Attempting to use Gtasks app on my iphone (ios 14). App requires linking to my google account but when I enter my google account email, app returns message that cookies … (read more)

Attempting to use Gtasks app on my iphone (ios 14). App requires linking to my google account but when I enter my google account email, app returns message that cookies are engaged preventing access to my google database.

Asked by Jerry 1 year ago

Last reply by OBW47 1 year ago

  • Archived

How to download the PDF displayed in the viewer

Hi, I have opened a PDF file in the built-in viewer of FF, but I can't find a way to download it directly from the viewer. There's no download button/link/icon anywhere o… (read more)

Hi,

I have opened a PDF file in the built-in viewer of FF, but I can't find a way to download it directly from the viewer. There's no download button/link/icon anywhere on iOS 13.6.1 (iPhone SE 1st gen), and the latest version of FF. I'm completely stucked because I can't open the PDF file again, for example by entering the URL in a new tab. I have it in the viewer and if I close the tab, I won't be able to open the file again because the URL had a lifetime, and it is expired now.

I can't believe the download function is missing in FF built-in PDF viewer/iPhone 2016/iOS 13.6.1. Any idea how I can do that? Thank you advance for your help. Regards

Asked by v471278 1 year ago

Last reply by fahad.alsaidi 1 year ago

  • Archived

Firefox clipboard

I have always been able to copy and paste a screenshot without it going to the clipboard. Now, this morning it's telling my screenshots are going to clipboard. My questio… (read more)

I have always been able to copy and paste a screenshot without it going to the clipboard. Now, this morning it's telling my screenshots are going to clipboard. My question is where is the clipboard. I am not happy and you might have just lost a customer.

Asked by gn4rest 1 year ago

Last reply by Kiki 1 year ago

  • Archived

Anyone having troubles with closing tabs on the latest Firefox for iOS, Daylight 34.0 ?

I can’t close tabs by clicking/touching/pressing the ’x’ on the right of the tab header. It only works very randomly. I have to press the number of tabs square to get the… (read more)

I can’t close tabs by clicking/touching/pressing the ’x’ on the right of the tab header. It only works very randomly. I have to press the number of tabs square to get the tabs overview, there I can close the tab(s) I want.

Asked by matti.vuolanen 11 months ago

Last reply by Daniel Ethier 9 months ago

URGENT: Firefox 40.0 for iOS is completely frozen and inaccessible

Today I updated to Firefox 40.0 for iOS and its completely frozen every time I launch it. Background: I had over 200 tabs open when I upgraded. Every few days I sort thr… (read more)

Today I updated to Firefox 40.0 for iOS and its completely frozen every time I launch it.

Background:

I had over 200 tabs open when I upgraded. Every few days I sort through my open tabs and send those that I want to preserve to Pinboard. Although I am due to clean up tabs, this has never been a problem with previous Firefox upgrades.

In its current state Firefox is holding several important topics I was looking up hostage. I can’t just delete and reinstall the app because I don’t know that I will be able to find those pages again.

Expectation:

When I start Firefox for iOS I expect it to open the last tab I was on and allow me to interact with normal Firefox controls like entering the tab menu or typing in the URL bar.

Reality:

Everything is completely frozen. The most recent tab opens but it stuck with the purple loading bar 1/3 to 1/2 full. I cannot interact with any of the application controls such as opening menus or interacting with the URL bar. Firefox usually crashes to springboard after a minute or two if I wait for it to load.

I’ve tried

- Force quit. This doesn’t change anything.
- Phone restart.  When I restart my phone Firefox works for about 30 seconds but rapidly slows and freezes.
 - Closing tabs.  I’ve restarted my phone and closes a few tabs until Firefox stops responding.  I’ve done this enough times to close about 40 tabs. It’s made virtually no impact.
 - Other browser.  I’ve tested some of the same websites that are giving me trouble on Safari and they load quickly.  I do not appear to have connectivity issues nor do the websites that I am loading.
 - Disabling external privacy features.  I use AdGuard Pro as well as NextDNS to improve privacy and speed when I browse.  I have disabled both services but it did not improve Firefox’s performance.

I’ve also noticed that, when I can get to the tabs pag, all the thumbnails have disappeared and been replaced with favicons. This suggests to me that perhaps Firefox emptied some kind of internal cache when it was upgraded. That said, historically if I clear the browsing cache with hundreds of tabs open I don’t have any sort of problem like this.

I will install screenshots in a follow-up to this post — I need to restart my phone to make them and I don’t want to lose what I’ve typed here. :-)

Final Thoughts: Firefox and Apple both encourage frequently updating apps. If Mozilla wishes to maintain a rapid update cycle it is critical that they do not introduce breaking changes. It is not reasonable for a user to “migrate” to a new version when they have (a) no means for rollback and (b) updates are either forced or hard to avoid.

Please help me resolve this so I can save the tabs that I need without information loss.

Asked by jnovek 5 months ago

Last reply by SUMOsJR 4 months ago

  • Archived

Search default

I got some kind of update to Firefox, and it changed my default search to yahoo. i went to change it back to google, and it would not let me. only option in the preferenc… (read more)

I got some kind of update to Firefox, and it changed my default search to yahoo. i went to change it back to google, and it would not let me. only option in the preferences is yahoo -- which contradicts the guidance in the firefox settings info. how do i fix this.

Asked by dan129 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

How to download rendered PDF

When following a link to a PDF file, if its not explicitly set as attachment, there doesn’t seem to be a way to download it after it’s rendered on the page. Safari allows… (read more)

When following a link to a PDF file, if its not explicitly set as attachment, there doesn’t seem to be a way to download it after it’s rendered on the page. Safari allows an option to save it to files though. Is there any workaround for this?

Asked by AA 2 years ago

Last reply by davosian 1 year ago

  • Archived

Sync Issues with New iPhone

Hi all, A few weeks back my iPhone stopped working and Apple sent me a new one, and since that time Sync has not worked properly on the new device. I'm still able to send… (read more)

Hi all,

A few weeks back my iPhone stopped working and Apple sent me a new one, and since that time Sync has not worked properly on the new device. I'm still able to send tabs from one device to another, but I'm not able to see recent bookmarks, history, or open tabs.

Things I've tried: - hard restart on the phone - reinstalling the iOS app - signing out and then back into Firefox on the device - disconnecting the device from the "Manage Account" page in my browser, then syncing again using the QR code

Another note: when on the Manage Account page, the status of my phone is always Last Seen whenever I first log back in on the device, but no activity after that.

Not really sure what to try next... Is it still trying to sync with Firefox on my old device of the same name for some reason? Might renaming my current device help? Any help would be great!

Asked by mrstephens 1 year ago

Last reply by iamjayakumars 1 year ago

  • Archived

refresh from mozilla and lost all my saved login information

Hey guys, Firefox was working slowly so it suggested a refresh. I did it and now I've lost all my login/ saved passwords. I went here under help: lockwise losing login i… (read more)

Hey guys, Firefox was working slowly so it suggested a refresh. I did it and now I've lost all my login/ saved passwords. I went here under help: lockwise losing login information after update and did the whole new profile thing, sharing the key3 data with the profile and it didn't work. HELP!

Asked by jesst76 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Problem signing in after update to 77.0.1 on ios

After updating to 77.0.1 on my Apple iMac, I can no longer sign in to my account. Also, when not signed in, frequently many websites do not come up when searching throug… (read more)

After updating to 77.0.1 on my Apple iMac, I can no longer sign in to my account. Also, when not signed in, frequently many websites do not come up when searching through Google. Please help! I have bookmarks I really need. If I can't get support, I will have to switch to Chrome. Please advise, Shelley

Asked by ShelleyTween 1 year ago

Last reply by the-edmeister 1 year ago