Are large corporations favoring Chrome over FF

In recent months when I've encountered problems with a large corporation's website and had to call their support I have routinely been asked what browser I am using and w… (read more)

In recent months when I've encountered problems with a large corporation's website and had to call their support I have routinely been asked what browser I am using and when I say FF I am told to close FF and use Google Chrome. It is to the point that when I had to make a similar call today I already knew what they were going to say, and they did, use Chrome. I do not have, nor do I want Chrome installed on my computer. I'm starting to wonder if Google has reached out to Corporate America to make their sites only Chrome friendly thus avoiding FF privacy, non tracking features. Has anyone else experienced this?

Asked by lsm.1000 3 days ago

Last reply by lsm.1000 3 days ago

Upgrade to 78.0.1 - profiles.ini on NAS is not working

I have been a Mozilla user since its inception. I use Thunderbird for my mail email client and have always used remote folders when are on my NAS for ease of backup. My B… (read more)

I have been a Mozilla user since its inception. I use Thunderbird for my mail email client and have always used remote folders when are on my NAS for ease of backup. My Bird updated last night to 78.0.1 and when I went to my office this am it asked me to make a new account, like it was a fresh install. I checked my paths in the profiles.ini .. nothing had changed .. folder was good .. tried uninstalling and reinstalling Thunderbird. I have tried everything in my ability to get the email accounts ( many of them ) and folder structure back on thunderbird. It is 15 years of client emails in hundreds of folders . Any help would be GREATLY appreciated

Thank you all in advance - Brandon

Windows 10 64 Bit OS

Asked by brandon12 3 days ago

Last reply by brandon12 2 days ago

Picture-in-picture not available for Netflix

When I watch Netflix videos the picture-in-picture button does not appear (Firefox v. 7.9.0 on a Windows 10 machine with AdBlock Plus for Firefox addon enabled) . Pictur… (read more)

When I watch Netflix videos the picture-in-picture button does not appear (Firefox v. 7.9.0 on a Windows 10 machine with AdBlock Plus for Firefox addon enabled) . Picture-in-picture is enabled in my Firefox options and works fine for videos from other web sites, such as YouTube. It was also working fine for Netflix until lst week. Have tried turning my ad blocker off and also the right-click on/off toggle for picture-in-picture while playing video but problem persists. All drivers on machine are up to date.

Is anyone else experiencing this problem? Any ideas on why this is happening with just Netflix? Thanks!

Asked by dboyced 3 days ago

Last reply by dboyced 2 days ago

Webroot Web Shield disappearing

I'm using Fire Fox 78.0.2 (64-bit), Windows 10, Webroot Secure Anywhere Complete and my Webroot Web Shield keeps disappearing. I've re-installed Webroot a number of times… (read more)

I'm using Fire Fox 78.0.2 (64-bit), Windows 10, Webroot Secure Anywhere Complete and my Webroot Web Shield keeps disappearing. I've re-installed Webroot a number of times. This last time I re-installed Webroot was due to my OS, wouldn't allow Webroot icon to be placed in the lower right hand corner on my task bar. Now the Webroot Web Shield isn't displayed under the TABS

Asked by gmajic 6 days ago

Last reply by gmajic 5 days ago

Mozilla VPN - Supported Protocol(s)?

If I sign up for the Mozilla VPN, am I able to connect from my router? I am using a competitor's VPN service at the moment, and it supports PPTP, but I would much prefer … (read more)

If I sign up for the Mozilla VPN, am I able to connect from my router?

I am using a competitor's VPN service at the moment, and it supports PPTP, but I would much prefer that my money go to Mozilla et al.

My router supports PPTP, L2TP, and OpenVPN (via .ovpn file) protocols, so I am able to configure it to connect my entire home network to the VPN.

Does Mozilla VPN support some/all of these protocols?

Asked by kain 6 days ago

Last reply by kain 5 days ago

E-mails are not displaying

Some stupid program has installed the version 78.0.1 (32-bit) of Thunderbird on my computer. My fault, I know. That happened on the 20th of July. Today e-mails I've recei… (read more)

Some stupid program has installed the version 78.0.1 (32-bit) of Thunderbird on my computer. My fault, I know. That happened on the 20th of July. Today e-mails I've received are not displaying when I click on them. I can see the contents however by, say, replying to them. Any idea what is happening here? Is there something I can do - like back-peddling to the current "normal" version i.e. 68.6.0 or am I stuck until a 78.something "official" version is available? Thanks!

Asked by allen.conway 6 days ago

Last reply by allen.conway 6 days ago

AdBlocker Icon

Newspaper sites ask to remove adblocker from Firefox. But the icon isn't on the top line and I can't seem to find it. i end up going to Microsoft Edge which isn't really … (read more)

Newspaper sites ask to remove adblocker from Firefox. But the icon isn't on the top line and I can't seem to find it. i end up going to Microsoft Edge which isn't really set up and it's a hassle.

Any ideas of how to make the icon be permanently shown?

Asked by SentencingStrategies 6 days ago

Last reply by SentencingStrategies 6 days ago

Can't load pages with proxy

Hey, I'm sorry, maybe I'm posting in the wrong topic but I have the problem, I'm usually using proxy and I've never had any problems with it till today. I opened my brow… (read more)

Hey, I'm sorry, maybe I'm posting in the wrong topic but I have the problem, I'm usually using proxy and I've never had any problems with it till today. I opened my browser and I can't load any pages, I tried reinstalling and this and that didn't work, what should I do?

Asked by gleb.bodrug99 1 day ago

Last reply by gleb.bodrug99 1 day ago

After update to v79.0 browser is freezing, unable to type, resource useage is high. Constant occurance every 30 seconds.

Please, I have read your articles, started in safe mode and this freezing continues. I am unable to type a complete sentence without freezing. This happens in Outlook em… (read more)

Please, I have read your articles, started in safe mode and this freezing continues. I am unable to type a complete sentence without freezing. This happens in Outlook email, or the search bar.

This does not happen in Word or other programs only in Firefox. This started after the latest update to version 79.0. I am a simple user and not a tech person. I’ve used Firefox as my browser for years. Perhaps this is a conflict with the new Microsoft update version 2004 home version. Maybe they want to force to change to Edge.

I have a print screen of the task manger showing usage. But not sure if that will help. Please help me, this is so frustrating. I’m tying this in Word to cut and paste into your box. I tried to upload two pdf's would not allow.

Asked by vvsigns 1 day ago

Last reply by vvsigns 10 hours ago

Cannot play local swf files [linux]

I made a new profile and was able to re-create the same bug in safe mode just to be sure. Anytime I try to open a swf file, firefox will not open it but instead ask what … (read more)

I made a new profile and was able to re-create the same bug in safe mode just to be sure. Anytime I try to open a swf file, firefox will not open it but instead ask what I should do with the file, over and over again. I have properly installed flash in the $MOZ_PLUGIN_PATH directory that firefox looks for; if I go to the plugins section, it shows adobe flash. I also have the ability to play flash files on websites, just not locally. On the profile I'm using to reproduce the error, the http_https_only tag in about:config is set to 'false', so [[this|https://support.mozilla.org/en-US/questions/1172126]] is irrelevant. I made sure that firefox is indeed what is set to open these types of files via the xdg specifications that firefox searches for when looking what to open a file with via xdg-mime (firefox uses xdg-open on the linux version to see what to open with): xdg-mime default firefox.desktop application/x-shockwave-flash In $HOME/.config/mimeapps.list, it is properly listed in the line applications/x-shockwave-flash=firefox.desktop Firefox does have a .desktop file setup in /usr/share/applications, and xdg-mime does recognize firefox as the app to open swf files. I am able to open other types of files locally such as videos. Going to about:preferences and setting firefox to open swf files makes an infinite loop of firefox opening new tabs that must be then terminated. I'm not sure if an update broke firefox, as I was previously able to open local swf files. Thanks.

Asked by Amber 3 days ago

Last reply by Amber 3 days ago

Mozilla VPN seems to start but the icon in the tray disappears when I mouse over it

Mozilla VPN seems to start but the icon in the tray disappears when I mouse over it. I know the VPN isn't running in the background since I used the IPVanish checker and … (read more)

Mozilla VPN seems to start but the icon in the tray disappears when I mouse over it. I know the VPN isn't running in the background since I used the IPVanish checker and it shows me my normal IP address. The VPN and application were working fine until I had to restart my computer. I have tried reinstalling the program only to be met with the same problem.

Asked by josh.timothy1 1 day ago

Last reply by josh.timothy1 12 hours ago

Firefox using a ridiculous amount of RAM, error message "A page is slowing down your browser..." et cetera.

I asked this previously on Twitter and after the fixes suggested didn't work (at least not permanently), support on Twitter sent me here. (Would have been nice for you to… (read more)

I asked this previously on Twitter and after the fixes suggested didn't work (at least not permanently), support on Twitter sent me here. (Would have been nice for you to determine the appropriate forum and topic rather than me having to do it, by the way, "AT").

I am still getting a dragging slow Firefox using what seems like an inordinate amount of memory (though I could be wrong, check the images). My first message to support included the first image with the comment: "Yes, I've already refreshed Firefox. Yes, I've cleared my cache. Yes, I've removed all of my extensions/add-ons, though I need them back now." I then followed the instructions to try "disabling Firefox Hardware Acceleration and deleting content-prefs.sqlite".

Deleting sqlite and disabling FHA seemed to work for a while but a) is there a script I can run to auto-delete the content-prefs.sqlite daily so I can depend on your browser. And more pressing, b)second image memory usage.

Any help is appreciated. Thank you in advance.

DB

Asked by dpadraigbrown 3 days ago

Last reply by dpadraigbrown 2 days ago

settings for a simple experience with gmail and thunderbird

I am in my 70s and have been through a lot in the last 3 years (flooded home, my husband, dog and chihuahua living in a tiny room for a year and a half, suffering a $50,0… (read more)

I am in my 70s and have been through a lot in the last 3 years (flooded home, my husband, dog and chihuahua living in a tiny room for a year and a half, suffering a $50,000 loss to a shifty contractor, two cancer scares, etc.), and the latest challenge--the pandemic--has fried what used to be my pretty good brain cells. Now,I find that in order to continue using technology, I must have step-by-step directions, preferably with pictures, or I simply cannot function in the tech world. I am not quite ready to give up, so I was wondering if some kind soul(s) out there that still have working brain cells would be willing to help me? My dad kept his computer skills going until he passed away at 92, and I am hoping to be that fortunate, but it is not looking good. Everything is so interwoven now days, it drives me to distraction.

I have managed to set up a gmail account, then installed Thunderbird on my desktop, but I am at a loss understanding what configuration to use to get the easy-to-use performance I want. Some notes:

1. When I get an email, I do not need to archive it anywhere (not sure what that means anyway). I open the mail, read it and then save it to the appropriate folder on my hard drive, then delete the copy in my Thunderbird (and, hopefully, it deletes in gmail). I don't know what ALL MAIL is or why I need it? What should my settings be to accomodate my system? Once I have saved an email to my hard drive or deleted it, I want it gone, period, from gmail and Thunderbird. I usually only have email from the current or previous day, that's it. I keep a clean inbox and have a highly structured set of folders to save any emails I want throughout my hard drive in the logical folders for them.

2. I like sent mail copIes in a SENT mail folder until I delete them because sometimes I check back to see what I sent.

3. I want the contacts set up in gmail synced to Thunderbird and stay current with any changes in either email client.

4.The DRAFTS folder is important so that, if I am interrupted, I can come back and finish mail later.

5. I do not want LABELS, IMPORTANT, STARS or any other folder to complicate things. I just want INBOX, DRAFTS, SENT, SPAM, AND TRASH...and when I put it in TRASH, I want it gone when I close Thunderbird.

6. In summary, I just want the basics so that I can continue to use technology no matter what challenges are going on in my life.... for another decade, if possible.

I am using a Lenovo Legion laptop, Windows 10 64bits, Chrome (sorry, Firefox, but I am too old to switch now), and Thunderbird whatever the latest version is. I truly love Thunderbird, but I cannot figure out what settings to use to accomplish the system above.

This Texas granny would be forever grateful if any brainy people out there could dumb-down some steps for me to accomplish the above... and if you have screenshots, I will sing your praises from now until eternity!

Donna in Texas

Asked by guidrydesktop 3 days ago

Last reply by guidrydesktop 2 days ago

importing contacts into thunderbird from vcf file with 2 email addresses

I have created a .vcf file from windows live mail. A number of my contacts have 2 email addresses listed on the .vcf file as; EMAIL;PREF;INTERNET:xxxxx@gmail.com EMAIL;IN… (read more)

I have created a .vcf file from windows live mail. A number of my contacts have 2 email addresses listed on the .vcf file as; EMAIL;PREF;INTERNET:xxxxx@gmail.com EMAIL;INTERNET:xxxxx@yyy.com

When I import the file into Thunderbird (68.11.0) only the first email address appears. Why doesn't the second email address go into 'Additional email'? I would appreciate any advice/help on how to get both addresses into Thunderbird address book.

Asked by beachgrob 1 day ago

Last reply by beachgrob 1 day ago

Firefox full crash

Basically since about 15-30 days ago my firefox has been constantly crashing when I open new tab or even simply a link to a website... the more 'power consuming' process … (read more)

Basically since about 15-30 days ago my firefox has been constantly crashing when I open new tab or even simply a link to a website... the more 'power consuming' process is the more likely it will crash. Simply browsing stuff has nearly 0 likelihood of crashing. The frequency varies - something like youtube or steam game browsing will crash with extremely high frequency and will work fine after reopened. Some text based websites will barely ever crash the firefox.

What happens is either instant crash(most frequently) or infinite 'not responding' with the solution being task manager end process.

Either way it happens - reopening browser reopens all tabs that were open.

What I tried: 1) Cleared cache 2) Disabled all extensions. 3) Tried checking about:crashes - 0 reports there in last 30 days... meaning whenever I crash no actual crash report comes in.

I am using chrome at the same time and it has 0 crashing issues under similar circumstances.

Asked by praetorians20002 1 day ago

Last reply by praetorians20002 1 day ago