When I enter my SMS code as part of SSL/TLS security OAuth2 authentication method (see my account5 below) I get the following:
___________________________________________… (read more)
When I enter my SMS code as part of SSL/TLS security OAuth2 authentication method (see my account5 below) I get the following:
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Need admin approval
Thunderbird
www.thunderbird.net
Thunderbird needs permission to access resources in your organisation that only an admin can grant. Please ask an admin to grant permission to this app before you can use it.
Have an admin account? Sign in with that account
Return to the application without granting consent
__________________________________________________
I don't know what app is being refered to in the above message but I am the administrator of my account and have given full permissions for Thunderbird to cross Windows Firewall etc. etc.
Since this problem started this morning I get the busy rotating symbol when accessing my account5 mail directories and their contents do not appear to be updating.
Some of the copious troubleshooting information provided from Thunderbire Help follows:
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Application Basics
Name: Thunderbird
Version: 91.4.1
Build ID: 20211216022855
Distribution ID:
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:91.0) Gecko/20100101 Thunderbird/91.4.1
OS: Windows_NT 6.1 7601
Launcher Process: Enabled
Multiprocess Windows: 0/0
Fission Windows: 0/0
Disabled by default
Remote Processes: 4
Enterprise Policies: Inactive
Google Location Service Key: Missing
Google Safebrowsing Key: Missing
Mozilla Location Service Key: Missing
Safe Mode: false
Mail and News Accounts
account1:
INCOMING: account1, , (imap) outlook.office365.com:993, SSL, 3
OUTGOING: , smtp.office365.com:587, 2, 3, true
account2:
INCOMING: account2, , (none) Local Folders, 0, 3
account5:
INCOMING: account5, , (imap) outlook.office365.com:993, SSL, 10
OUTGOING: , smtp.office365.com:587, 2, 10, true
Crash Reports for the Last 3 Days
Remote Processes
Type: Count
Web Content: 3 / 8
Extension: 1
Security Software
Type: Name
Antivirus:
Antispyware:
Firewall:
Environment Variables
MOZ_CRASHREPORTER_DATA_DIRECTORY: C:\Users\re\AppData\Roaming\Thunderbird\Crash Reports
MOZ_CRASHREPORTER_EVENTS_DIRECTORY: C:\Users\re\AppData\Roaming\Thunderbird\Profiles\fwghi177.IETimport\crashes\events
MOZ_CRASHREPORTER_PING_DIRECTORY: C:\Users\re\AppData\Roaming\Thunderbird\Pending Pings
MOZ_CRASHREPORTER_RESTART_ARG_0: C:\Program Files (x86)\Mozilla Thunderbird\thunderbird.exe
MOZ_CRASHREPORTER_STRINGS_OVERRIDE: C:\Program Files (x86)\Mozilla Thunderbird\crashreporter-override.ini
MOZ_LAUNCHER_PROCESS: 1
Important Modified Preferences
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.amount_written: 849303
browser.cache.disk.capacity: 1048576
browser.cache.disk.filesystem_reported: 1
browser.search.region: AU
extensions.lastAppVersion: 91.4.1
font.internaluseonly.changed: true
font.name.monospace.el: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Times New Roman
font.name.serif.el: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.monospace.el: 14
font.size.monospace.x-cyrillic: 14
font.size.monospace.x-unicode: 14
font.size.monospace.x-western: 14
font.size.variable.el: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
gfx.crash-guard.d3d11layers.appVersion: 91.4.1
gfx.crash-guard.d3d11layers.deviceID: 0x0659
gfx.crash-guard.d3d11layers.driverVersion: 8.17.12.7628
gfx.crash-guard.d3d11layers.feature-d2d: true
gfx.crash-guard.d3d11layers.feature-d3d11: true
gfx.crash-guard.d3d9video.appVersion: 78.14.0
gfx.crash-guard.d3d9video.deviceID: 0x0659
gfx.crash-guard.d3d9video.driverVersion: 8.17.12.7628
gfx.crash-guard.status.d3d11layers: 2
gfx.crash-guard.status.d3d9video: 2
gfx.crash-guard.status.wmfvpxvideo: 2
gfx.crash-guard.wmfvpxvideo.appVersion: 78.14.0
gfx.crash-guard.wmfvpxvideo.deviceID: 0x0659
gfx.crash-guard.wmfvpxvideo.driverVersion: 8.17.12.7628
idle.lastDailyNotification: 1641365785
layers.mlgpu.sanity-test-failed: false
media.gmp.storage.version.observed: 1
media.hardware-video-decoding.failed: false
network.predictor.cleaned-up: true
network.trr.blocklist_cleanup_done: true
places.database.lastMaintenance: 1641185870
places.history.expiration.transient_current_max_pages: 112348
privacy.purge_trackers.date_in_cookie_database: 0
security.disable_button.openCertManager: false
security.disable_button.openDeviceManager: false
security.remote_settings.crlite_filters.checked: 1635390021
security.remote_settings.intermediates.checked: 1635390021
security.sandbox.content.tempDirSuffix: {bfda8a1a-634b-4d7e-8fe6-b8b6bfbd896c}
security.sandbox.plugin.tempDirSuffix: {65f21b5f-d21c-40f9-9190-e19dcdf55ea8}
signon.importedFromSqlite: true
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1641272744
Important Locked Preferences
fission.autostart.session: false
Places Database
Accessibility
Activated: false
Prevent Accessibility: 0
Accessible Handler Used: true
Accessibility Instantiator:
Library Versions
Expected minimum version
Version in use
NSPR
4.32
4.32
NSS
3.68.2
3.68.2
NSSSMIME
3.68.2
3.68.2
NSSSSL
3.68.2
3.68.2
NSSUTIL
3.68.2
3.68.2
Sandbox
Content Process Sandbox Level: 0
Effective Content Process Sandbox Level: 1
Win32k Lockdown State for Content Process: Win32k Lockdown disabled -- Operating system not supported
Startup Cache
Disk Cache Path: C:\Users\re\AppData\Local\Thunderbird\Profiles\fwghi177.IETimport\startupCache\startupCache.8.little
Ignore Disk Cache: false
Found Disk Cache on Init: false
Wrote to Disk Cache: true
Internationalisation & Localisation
Application Settings
Requested Locales: ["en-GB","fr"]
Available Locales: ["en-GB","en-US","fr"]
App Locales: ["en-GB","en-US","fr"]
Regional Preferences: ["en-AU"]
Default Locale: "en-GB"
Operating System
System Locales: ["en-US"]
Regional Preferences: ["en-AU"]
Remote Debugging (Chromium Protocol)
Accepting Connections: false
URL: