All Products Support Forum

I am using version 115.5.1, but I have noticed this with previous versions as well. When I copy the contents of my Profile to back it up, I get the following message for SQLITE files: Item Not Found Could not find this item This item is no longer located in C:\Users\hasmo\AppData\Roaming\Thunderbird\Profiles\arbdst7o.default Verify the item's location and try again abook.sqlite-shm Type: SQLITE-SHM file Size 32.0 KB Date modified: 12/4/2023 9:31 AM

If I click "try again", I get the same message. If I click "skip", the copying proceeds until the next SQLITE file, and I repeat the skipping process. This appears to happen for all the SQLITE files (SHM and WAL). Fortunately, I have not had occasion to need the Profile file to replace what I am currently using in Thunderbird, but I have had issues in the past that required me to use the back up to replace/recreate my Profile. My question is about these SQLITE files. Will skipping them in the copying be a problem later if I need to use the back up? If so, how do I keep the SQLITE files in copying process?

Thanks, Harry

I keep getting pop-up asking for credentials to sign in that goes nowhere (and not impacting my accessing my email). Each time I close it, it pops back up. See attached.

For whatever reason, I can't find a simple way to file a bug report. Starting 120.0, or maybe in 120.0.1, I've started seeing a cursor appearing next to buttons and other components on web pages that you definitely would not expect to see cursors next to.

It seems that a cursor has started to display when I click on web components even if it's not a text entry field. I've included a screen shot that includes a cursor appearing next to the Refresh button in Gmail, for example.

There's even a cursor appear in the "Browse" button on this very page in the Add Images section.

What has happened to typing and viewing the content of the search INSIDE the Google search box? Why this does not work now and the search moves to the address bar where it is tight and one cannot see all content of the search? Why have you done this? How can I bring it back please? I hate is as is now.

Hello,

When I upload my signature to the system, instead of waiting for it to add my signature to the end of my message, it puts it at the bottom of the page. Is there any way to set this?

For example; There is a "BBBBBBB" text coming to me. I'm writing "AAAAAA" text.

Must be; AAAAAAA my signature BBBBBB

But what happened; AAAAAAA BBBBBB my signature

I couldn't find a solution, I guess there is no solution, I always add my signature to the end of my message by copy-pasting.

Thank you in advance for your help and opinions.

I had two gmail accounts in Thunderbird. Since the upgrade one of them keeps prompting me to log into the account. When I try, I get 404 screen. This keeps happening even after I removed that gmail account from Thunderbird (since it stopped working anyway). I can get emails with no issues from this account using K9 on phone and tablet, and gmail on my computer. Email account that is the issue is janis.johnkov@gmail.com Thank you

I'm on version 115.5.1, Windows 10. One of my small pet dogs was in my lap, resting its head near my keyboard. I was in Thunderbird, reading a message, when all of a sudden all of my messages in INBOX were suddenly deleted. I thought maybe exiting Thunderbird might bring them back. BAD IDEA!! Since I have empty Trash Bin on EXIT checked. Unfortunately that worked just fine.

I have a laptop that also is setup with the same IMAP accounts. I disabled the Internet connection on that computer, and the emails are still there as long as I don't connect to the internet. I tried copying all the files in the profile from the laptop to the desktop, but as soon as I launch Thunderbird, it sees that the inbox is empty, and removes (or basically updates) that inbox.

I tried export/import (export msgs from laptop, import to desktop) but maybe I don't fully understand the import process, because that doesn't seem to work for me.

One other option might be to make that account OFFLINE (so it doesn't connect anymore) change the name of that email account, and recreate the account.

I'm open to suggestions - there are 240 msgs in that INBOX that I need to keep for reference. (And I will no longer keep msgs in the INBOX, I'll move them to new folders!!)

Somehow my Thunderbird email password was changed and I didn't do it. How do I reset my password? Email [edited] @sbcglobal.net when or if you have an answer. Thanks.

I have re-installed Windows 10 recently and re-imported my Thunderbird profile and since then I am unable to send messages with Thunderbird. None of my 12+ e-mail accounts allow me to send messages, but receiving messages work fine.

I've done all the steps listed on your website, including disabling my antivirus completely, but nothing works.

However, I did notice something crucial, which is that running Thunderbird in "Troubleshoot Mode" does fix the problem of not being able to send messages. And yes, I have tried to make the changes of disabling all add-ons and resetting toolbars/controls permanent, but that did not fix the problem. The only thing that works is restarting the browser in Troubleshoot mode.

The issue is obviously not with my mail servers or it wouldn't work in Troubleshoot mode.

Any help would be appreciated.

Is there any place to find an explanation of the "improvements" made to Thunderbird (and sometimes Firefox) without any warning to users and/or explanation of how they work. After today's update to Thunderbird 115.5.1, the way my Thunderbird screen looks has changed (not imho better, but certainly different. Examples: -- Previously, when I highlighted a message, the text of that message would be shown below and various icons would be shown that I could click on to perform typical tasks (Reply, Reply All, Forward, Delete, etc) -- Now when a message is highlighted, the only way to do anything with it (even to read the bloody thing) I have to right click and display it in either a new tab or a new window.

Can somebody explain [1] why this change is considered an improvement and [b] where I can read about how it works instead of figuring it out by trial and error.

I looked at the Release Notes and couldn't find anything helpful.

I apologize for bothering you if this is not a place for Thunderbird support. But I wanted to give it try before I stop using Thunderbird and just read/write messages directly from Google Gmail.

Thanks for any help anybody can offer.

It has recently come to my attention that Mozilla may not continue to support Firefox browsers installed on Windows 7 computers after Jan. 2023, when the extended support for Windows 7 ends. Is that correct?

Will Firefox continue to work, but not receive security updates after that date?

Will Firefox still work on a Windows 7 computer that gets patches from 0Patch?

Thanks!

When I am watching a TV stream on my PC; when I hover on (some) pictures or videos, a supremely annoying pop-up url appears at the bottom of my screen. I have some learning problems and can not figure out the 'userChrome.css' method. I can not work with long streams of multiple overlapping instruction. I am not tech savvy. I do not understand 'layers' and stuff like that. I can do the 'about:config' thing, if anyone knows whether or not if I can fix it from there, I would be eternally grateful. Thanks.

Hello. I and a friend of mine are having trouble with firefox, it seems to be using excessive ammounts of ram as pictured. I only had two tabs open and two addons installed when I took that screenshot. Any help would be appreciated, thanks in advance.

I just added "TextArea" to my extensions & it only can be selected by clicking on the picture puzzle icon at the right edge of the address/search bar for a dropdown box of extensions. I would like to display it and a number of others now only on the dropdown on visible toolbars, but can't move them there. When I select "Customize," it shows some basic icons not being displayed, but only the basics and does not include extensions I've added recently. I used to keep icons in the All-in-One Sidebar on my left margin, the Vertical Toolbar on my right margin & the bottom Status bar in pre-version 57 FF and don't want the extra hassle of having to use the dropdown for commonly used extensions. How do I get these icons moved into an existing visual space on my browser? I have 3 36" HDMI screens & plenty of real estate to play with, but no way to use it in FF for new extensions. Do I have to continue to use alternatives like WaterFox Classic & Pale Moon?

I'm trying to take off this "Extension (Tabliss)" tag on my url. I have followed the instructions down below from another Firefox support forum: https://discourse.mozilla.org/t/make-addressbar-text-extension-name-of-the-extension-shorter-or-hide/28026/3

The instructions I followed are listed below:

"Users can apply custom style rules to modify Firefox’s toolbar area by creating a userChrome.css file. This takes about 10 minutes so when you have time to take it slowly and carefully:

(1) Set up your chrome folder and userChrome.css file following the five six steps in this article:

https://www.userchrome.org/how-create-userchrome-css.html 45

I have a boring video there if you like demonstrations.

(2) This is the code to paste into the file. You can edit the file using Notepad or a better editor. Make sure to keep it in a plain text format with a .css file extension (not .css.txt).

See improved rule down in: Make addressbar text "Extension (Name Of The Extension)" shorter or hide

/*
   Hide Extension Name in the identity area unless
   hovered for half a second (updated for Fx80)
*/
#identity-box.extensionPage #identity-icon-labels,
#identity-box.extensionPage #identity-icon-label {
  visibility: collapse !important;
  transition: visibility 250ms ease-in-out;
}
#identity-box.extensionPage:hover #identity-icon-labels,
#identity-box.extensionPage:hover #identity-icon-label {
  visibility: visible !important;
  transition: visibility 250ms ease-in-out 500ms;
}

(3) Firefox should read the file at its next startup and apply it to every extension page you load."

Edit: So, yeah, I need help getting this tag off. I'm new to Firefox so it could be something obvious I'm missing. I have also tried CTRL+SHIFT+R to reload the page for changes and also closed and reopened my Firefox entirely.

Thanks in advance.

I need to know when a visitor to my site is clicking the back or forward button. The reason is I have a "tabstrip" that hilites the currently selected tab and the target document is displayed in an iframe. If I click the back or forward buttons the page is updated with the last or next document in the iframe, but the tabstrip is not updated to reflect the change. Part of this is due to me not knowing how to update the tabstrip, but also because I don't know how to detect the back or forward buttons being clicked.

So I need to know how to detect those button clicks. Also, in researching this, I noticed that there seems to be an idea that you can't distinguish between the forward and back button, only that a button was clicked. That doesn't make sense given that each button has a specific action that is opposite of the other. I need to know the truth about this.

Finally, as much as I use only Firefox myself, I know there will be others who use other browsers. Is there any difference between detecting the back and forward buttons on other browsers compared to Firefox?

One of the pages I need this for is here

Edit 15 March 2022:

I had to fix the link because I had renamed the page when I finished the work on its layout. Also, since I asked this question I have realized another similar and sort-of related issue on a different page: https://wayneca.neocities.org/WebDesi.../TagList.html. The relation is that the back and forward buttons don't correctly reload the page. The difference is that this one is concerning named links.

When you click a link in the table on the left it correctly moves the document in the right table to the point where the matching id anchor is. But when you click the back or forward button the tables do not shift back to where they were on the page as reloaded. The back and forward buttons work fine if the link anchors and id anchors are not in tables.

I have been told about the history functions, but I have found no examples of using it to correct the issue in either of the above cases. Is someone here able to point me to examples of using the history to make a selected link reset back to where it was or reload a page with the last jump point being reset correctly?

Also, why does the named link thing work without tables but not with tables?

I'm a little surprised they've taken away the option of choice when it comes to downloading files. But what's most annoying, is the manager opens u and drops down blocking my view of the page, much less that it makes ms stop and think about what I am about to download.

I do not understand the purpose of this. The old way was safer, cleaner and less annoying. How can, or am I able to get that "choice" back?

When searching for a fix I have seen that that there is/was a similar feature in the Edge browser but it can be undone. I feel Firefox users deserve that option.

Thank you.

Thank you.

There is no audio on any website in Firefox only. I'm using Windows 11

1. Numbered list item When a video is playing there used to be an audio icon showing the tab is playing audio, this does not show anymore.
2. Numbered list item Firefox does not appear in the Windows volume mixer
3. Numbered list item The Firefox Task Manager Utility 'Windows Media Framework Audio Decoder is always idle.
4. Numbered list item I've restarted the Windows AudioSrv service and Windows explorer process

Nothing works. Please help.

I have just seen a clip on Youtube that concerns me. Is Firefox being phased out as a browser? I hope not. I have been using it for years and it is great. Please let me know. Many thanks Anthony