All Products Support Forum

I got a new Android, Nokia G10 and like the Apple phones it has no buttons. So if I want to go back I have to swip down, click the 3-dot menu, and then back. Is there a way to customise the display so I can get a quick way to go back?

When I go to google.com and do a search the results page has the "tools" button but it does not work. The "people also ask" categories are also broken (they will not expand), and, if I click the "images" filter button to view images associated with my search it either shows no images (or only a few images) and a bunch of blank boxes. I have found that if I hold the shift key and click the reload button everything is back and working properly until the next time I do a google.com search, then it is back to the same odd behavior. So, my assumption here is that either a cookie or some site data is corrupting the results page for my search. Running Firefox 92.0 (64-bit) on a Windows 7 Dell machine and everything was working fine until about two months ago. Also, Chrome does not show the same behavior. BTW. I have also done everything I have found that was recommended to fix Firefox issues with Google search. Run Firefox in private mode, run without plugins, changed themes, created new profile, I even completely uninstalled Firefox and did a clean install all with the same results. Any help is appreciated. It is almost got me ready to move back to Chrome.

Ubuntu 20.04, Unity 7

After upgrading from FF 91.0.2 to FF 92.0 it looks like the vertical spacing between the bookmarks in my bookmark tab folders increased. The bookmarks are less useful now. Is there a way to decrease this spacing?

Hi everyone,

I've installed the most recent Firefox version (Firefox 92.0.1 (64-bit)) on a new laptop. In order to use the spell checker, I've downloaded several languages as per these instructions: https://support.mozilla.org/en-US/kb/how-do-i-use-firefox-spell-checker Nevertheless only English is displayed in the selection window (see attached screenshots).

Does anyone know how I can fix this to be able to choose between the installed languages?

Thanks,

Bob

Hi,

since the new, yet discussed, Firefox Browser update I've had a problem with the minimize, resize and close buttons on the top right corner of the Firefox window on my laptop. My problem is that those buttons are not integrated into the Firefox window itself.

What I mean is that to accommodate those buttons there is a white long bar all across the top part of the window with the "XXX site - Mozilla Firefox" title at the left and the "_ ⬜ X" icons on the right, while on my Desktop version those buttons are well integrated into the black (my theme color) part of the Firefox window, being at the same height as opened tabs (the said position of the icons on my desktop is represented by the white rectangle drawn on the attached picture (red lines are censored bookmarks and information)).

Is there a way to get rid of that white top strip and integrate the minimize, resize and close buttons in the Firefox window itself?

Thanks very much in advance for any help or reply!

Lorenzo

Hello,

I am using Firefox version 92. The screenshot function is not working, both if I right click and request a screenshot from the slideout menu, and if I request a screenshot from the shortcuts/overflow menu (scissors icon). I have attached a screenshot (taken with ‘prntscr” through windows) png of the result that takes place on my screen. The screen will freeze with this image of a large X until I do a refresh of the page. Cntl-Shift-S also does not work. I have tried clearing the cache, running FF in safe mode, refreshing FF, reinstalling FF, and I have ensured that the extensions.screenshots.disabled setting in about:config is set to ‘false’ (also toggled it to ‘true’ and back to ‘false’). I have attached a screenshot of all the settings in about:config that pertain to screenshots.

Thank you for your help.

When I scan a barcode using Firefox, characters are added/rearranged. This causes errors for our company's customers and inaccurate data entry. Scanning the attached barcode produced the following results in Firefox:

(01)05391529380069(17)210702(100)000026354 (01)05391529380069(17)210702(10)0000026354 (103)0591529380069(17)210702(10)0000026354 (00105391529380069(17)210702(10)0000026354 (01)90539152938006(17)210702(10)0000026354 ()31)0591529380069(17)210702(10)0000026354 ()1)065391521938009(17)210702(0)0000026354 (012)01539159380069(7)2107020(10)000026354 (00919053152380069(17)2100702(10)000026354 (01)05391529380069(17)210702)(10)000026354

The same barcode produced the following results in Notepad:

(01)05391529380069(17)210702(10)0000026354 (01)05391529380069(17)210702(10)0000026354 (01)05391529380069(17)210702(10)0000026354 (01)05391529380069(17)210702(10)0000026354 (01)05391529380069(17)210702(10)0000026354 (01)05391529380069(17)210702(10)0000026354 (01)05391529380069(17)210702(10)0000026354 (01)05391529380069(17)210702(10)0000026354 (01)05391529380069(17)210702(10)0000026354 (01)05391529380069(17)210702(10)0000026354

I have checked for updates, cleared my cache, and rebooted my browser. I've also tried disabling active extensions.

How do I disable the login prompt for Password? I was on the phone troubleshooting a site I was having problems logging into, and the login for Password kept popping up every few seconds. Even after canceling it would pop up again after a few. I did not want to log into Password because the previous saved username/password would mess up the troubleshooting.

Immediately after updating Firefox on my Android phone today, all my bookmarks disappeared on my phone! To clarify, these were not the same bookmarks as on my computer. I just started my Firefox account via phone a few minutes ago. I need to get my Android phone bookmarks back! Help!

As the subject says, i don't wish to use the address bar to search i wish to use the bar in the middle of the screen like it used to be, this would be much easier for me with my visual impairment, can anyone advise please?

I use win10 and i have no plugins as far as i know for Firefox

Best wishes

When i pull up google play to look at my list of apps firefox for android is aat rop of list showing its over 1GB in size?!? Why is that and should i uninstallit? (Its also showing beta version which i dont remember choosing as i dont like beta apps: here is screenshot

hello there i have the following problem the company i work for has unistalled remotely firefox from my laptop, and i do not have any way to re-install it back i have managed in some way to obtain a copy of portable firefox on the same laptop since i was not informed about this process, i have not saved my password externally and unfortunately, i was not using a firefox profile

in few words: i do not have my passwords anymore

i have seen that in such folder: C:\Users\XXX\AppData\Roaming\Mozilla\Firefox

there are still saved three subfolders (one of them has the last modified date as 13th Sep, meaning today), therefore i think that my profile (and all relevant passwords) are still there somewhere

i would like to understand if and how i can import the passwords from the unistalled firefox in the portable firefox: i have already tried to copy those directories in: C:\Users\XXX\Desktop\FirefoxPortable\Data\profile

but no success, passwords are not importyed. please, i need help

thanks.

Basically whenever I click the microphone option in Google Translate it says "Voice Input isn't supported by my Browser" I have no idea why this is happening. I have tried every troubleshooting technique along with refreshed my Entire browser while I was about to uninstall and reinstall it.

I have also changed it from the Page Info page by clicking Ctrl + i and changing it from Permissions, didn't work.

Please help, Btw this is happening only in Google Translate, Google Search. And not in Google Meet or Youtube for some reason.

Since late last night, I've been having issues connecting to Facebook when using Firefox. Through my own troubleshooting efforts, I've run multiple Virus and Malware scans via AVG, Malware Bytes, TDSS Killer and Microsoft Safety Scanner, to no avail. What doesn't help is that when checking Facebook in Chrome, the error code I get is NET::ERR_SSL_OBSOLETE_VERSION relating to TLS 1.0 and 1.1. Are there other things I should try on my end as to the cause of this issue?

To my knowledge, the issue is only with Facebook. Other websites I frequent are connecting with no issues.

Hi Mozilla & friends :)

Never had this issue before yesterday (Monday September 27th), but it seems Firefox just won't preview my PDF files in Outlook anymore. I've tried all the options in the Settings > Applications menu, but nothing will work.

"Something went wrong while the document preview was being created. Please try again later."

Outlook and Firefox have been my work email/browser combination for the last 2 years and I've never encountered this problem before.

Help?

I have an image map that works fine with Chrome. However it fails in Firefox and Edge. It behaves as if the image is bigger, and therefore all mappings are incorrect. Why would different browsers look at the same image, and behave differently?

https://truthrightlydivided.ca/wp-content/uploads/2017/07/TwoRoadsLEB-responsive.html Hover should bring up any verse selected.

I updated my firefox to the latest version : Version 92.0 Now in Bookmarks Toolbar (Show more bookmarks) i have a problem about double Space between bookmarks. This is really really annoying. How can i fix that double space issue?

I tried browser.proton.contextmenus.enabled > false (disables Proton UI of context menus) Did not work for me.

The possibility of moving icons of those extensions will be a huge improvement.

Please send through to the right department. If those functions still aren't available jet.

Thanks a lot, See the attachment for the example image.