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Freezes when uploading photos

At first, it was only occasionally. Now Firefox freezes every time I try to upload a photo, and it is a big problem for me! It does it in Facebook, Messenger and even Kij… (read more)

At first, it was only occasionally. Now Firefox freezes every time I try to upload a photo, and it is a big problem for me! It does it in Facebook, Messenger and even Kijiji. I need to fix this!

Can anyone help? I've reported this to Mozilla more times than I can count.

I have an iMac running El Capitan.

Asked by tmcnamee 1 year ago

Answered by FredMcD 1 year ago

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Google Search Results page displays in a margin wider than my PC's widescreen display

This happens when along with the search result google website deploys what it calls "Knowledge panel's". These are boxes of information related to what was asked in the s… (read more)

This happens when along with the search result google website deploys what it calls "Knowledge panel's". These are boxes of information related to what was asked in the search box, and appear not all the time but at certain (more common/famous) topics and persons. when that happens, despite the fact that I have the browser at full screen open, the wide screen monitor appears too small to the google website, which is unusual.

This manifests itself in the form of a horizontal bar at the bottom of Firefox browser's tab that I'm supposed to slide in order to see the edges on the right side. This never happened in dozens of years of use of this browser. It started happening in recent weeks. I initially thought it would go away but it hasn't. Even tho by now I have gone out of my way to open a new profile. This problem persists even when I have all addons disabled. Concurrently when I open other browsers google.com shows no horizontal bars.

I am aware that this problem can be mitigated if I reduce the Firfox's zoom down to 90%. However I don't consider this a solution on a small laptop (1366 X 676).

Asked by jerriy 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Firefox don't ask microphone and camera permission when in iFrame

Hello, When a page inside <iframe> request permission of using microphone or camera, the firefox don't ask permission (the asking permission panel don't show up!),… (read more)

Hello,

When a page inside <iframe> request permission of using microphone or camera, the firefox don't ask permission (the asking permission panel don't show up!), below is an example:

if you directly open https://meet.jit.si/test123 in firefox, the Firefox will ask microphone and camera permission from the user but if you open https://test.spacex.ml/ which put https://meet.jit.si/test123 in an iframe then FIrefox don't ask any permission and refuse user to use microphone and camera!

Please help, thanks!

Asked by gamingtips 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

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Bookmark Folders Can't Be Deleted

Hi. I'm trying to organise my bookmarks, and whilst I am able to add, move and remove bookmarks themselves, I can't do anything about folders, even duplicates. Deleting i… (read more)

Hi. I'm trying to organise my bookmarks, and whilst I am able to add, move and remove bookmarks themselves, I can't do anything about folders, even duplicates. Deleting in Firefox's GUI does nothing, and if I try to use a bookmark managing extension, it doesn't work either. What's going on?

I've been digging around in my system for a corresponding .txt file or whatever to manually edit, but it seems it's all on Mozilla's servers, or the file is in some obscure format I can't easily edit. Is this something to do with Firefox Sync?

Asked by A. Wallace 1 year ago

Answered by FredMcD 1 year ago

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I have been trapped by a company called Pointofmail.

Pointofmail track emails messages sent in Gmail. They have prevented messages being sent. They do not provide a telephone number to call nor a street address. They have a… (read more)

Pointofmail track emails messages sent in Gmail. They have prevented messages being sent. They do not provide a telephone number to call nor a street address. They have an email address (support@pointofmail.com) but don't respond to anything. The problem arose when I took up a free 30 day trial with their product, after which I did not wish to subscirbe. There is nowhere giving the "no thanks" option. Do you know how I can free myself from Pointofmail when Gmail is used in Firefox? Gmail works OK in other browsers (Thunderbird and Google). Please advise.

Asked by udabkowski 2 years ago

Answered by udabkowski 2 years ago

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Firefox can't load youtube settings.

Firefox can't load youtube settings, instead show endless preloader animation. Win 10 FF 78.0.2 64bit I cleaned the cookies, tried safe mode, tried to delete all plug-ins… (read more)

Firefox can't load youtube settings, instead show endless preloader animation. Win 10 FF 78.0.2 64bit

I cleaned the cookies, tried safe mode, tried to delete all plug-ins, tried to delete the browser profile, I reinstalled Firefox - no result.

What should I do?

Asked by doomedseer 2 years ago

Answered by cor-el 2 years ago

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Firefox local update server

Hello, I have a Firefox update server in local lan servicing updates through .MAR files. Internet disconnected machines are upgrading Firefox using the internal update se… (read more)

Hello, I have a Firefox update server in local lan servicing updates through .MAR files. Internet disconnected machines are upgrading Firefox using the internal update server while internet connected machines are upgrading directly from Mozilla (aus5). The GPO to set the UpdateUrl is the same and the local server is the same so I guess there is something else to check or configure but I can't find any solution.

Off-line machine: 60.6.3--> BuildID:20190507003026 60.9.0--> BuildID:20190901094603-->from internal webserver 68.2.0--> BuildID:20191016163237-->from internal webserver 68.5.0--> BuildID:20200206211857-->from internal webserver 68.9.0--> BuildID:20200527211442-->from internal webserver 78.1.0--> BuildID:20200722151235-->from internal webserver

On-line machine: 60.6.3--> BuildID:20190507003026 60.9.0--> BuildID:20190901094603-->from Mozilla 68.11.0-->BuildID:20200720181548-->from Mozilla


Thank you in advance.

Red.

Asked by Red 1 year ago

Answered by Red 1 year ago

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Why am I running Firefox ESR?

At some time in the past I installed regular Firefox and updated throughout the years. But for the past maybe year or so, the updates have been Firefox ESR. I don't recal… (read more)

At some time in the past I installed regular Firefox and updated throughout the years. But for the past maybe year or so, the updates have been Firefox ESR. I don't recall ever having installed the ESR version. Why am I only getting Firefox ESR updates?

Asked by 777bb 1 year ago

Answered by AliceWyman 1 year ago

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scroll bar disappears

using FF V 80.0.1 (64bit) with W10 actual service release. When I call www.t-online.de I can see the scroll bar for some seconds but then it disappears and I can't scroll… (read more)

using FF V 80.0.1 (64bit) with W10 actual service release. When I call www.t-online.de I can see the scroll bar for some seconds but then it disappears and I can't scroll the page neither with mouse nor with key. Any idea what to do or what to manage in order to avoid the failure. When calling this site with Edge there is no problem ????

Asked by Hansz 1 year ago

Answered by FredMcD 1 year ago

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Lost all bookmarks after Firefox/Windows update!

Hello Community Do hope someone can help? Have tried all suggestions in Support area on topic: Lost/Recover Bookmarks. Also spoke to Windows Support and was told to call… (read more)

Hello Community

Do hope someone can help?

Have tried all suggestions in Support area on topic: Lost/Recover Bookmarks. Also spoke to Windows Support and was told to call Mozilla Firefox Technical Support. I've been unable to find a number.

I had a Windows update around the same time as a Firefox update, May/June, only realised all saved bookmarks prior to June 2020 have disappeared. This has never happened before.

Urgently need to find out if there's a method of retrievel or have it confirmed that all of these very important bookmarks are permanently lost.

Thank you in advance

Asked by Col 2 years ago

Answered by Col 2 years ago

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No VPN icon shown in Firefox although I signed in.

I just paid for and downloaded the Firefox VPN. I turned it on but there is NO ICON in the Firefox browser showing that it is active. Where is the HELP for this darn thin… (read more)

I just paid for and downloaded the Firefox VPN. I turned it on but there is NO ICON in the Firefox browser showing that it is active. Where is the HELP for this darn thing? I went to SETTINGS and it looks like it is turned on but there should be a HELP topic for this damn thing without drilling down for over 2,000 help topics! If I cannot know 100% that it is ON and working... then I'll get my money back. I don't have TIME to fool around with BULLSHIT! Be clear. Be comprehensive. Be succinct!

Asked by dklidia 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

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browser warning: potential security risk ahead - ssl_error_bad_cert_domain

the situation: we publish an internal wiki website in our intranet. the delivering server provides a certificate issued by our own microsoft active directory pki (root-in… (read more)

the situation: we publish an internal wiki website in our intranet. the delivering server provides a certificate issued by our own microsoft active directory pki (root-intermediate-servercert). firefox is configured by gpos in order to use windows cert store, where root and intermediate are installed. but nevertheless firefox drops an error message ssl_bad_cert_domain and i do not see why. in chrome or chromium based edge everything is fine. no ssl warnings. as you can see in the attached screenshot the cert includes various san fields for different host names, which includes two ip addresses (anonymized).

any advice what do to is mostly appreciated.

thanks a lot peter

Asked by El Viejo 1 year ago

Answered by El Viejo 1 year ago

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Can't add search engine to Firefox (Windows)

Hi, other than the default search engines, I tried adding some more to Firefox in the options. The method I did this was, say I need to add Yandex search engine, I went t… (read more)

Hi, other than the default search engines, I tried adding some more to Firefox in the options. The method I did this was, say I need to add Yandex search engine, I went to yandex.com https://yandex.com and clicked the three dots and the address bar and selected "add search engine" but when i go to options>search, the engines i added are in the drop down list (1), but not in the grid table (2)where you can add a keyword or remove the engine.

Is there a way to fix this?

Asked by tyeberg73 1 year ago

Answered by Standard8 1 year ago

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The printer control page on my local network is blocked because of certificate error.

The control page of my locally connected printer at 192.168.1.5 is being blocked as a "dangerous" site because it doesn't have a valid certificate as a web site. It's li… (read more)

The control page of my locally connected printer at 192.168.1.5 is being blocked as a "dangerous" site because it doesn't have a valid certificate as a web site. It's literally RIGHT NEXT TO MY COMPUTER! No path to the public internet is involved! How can I make this an exception (i.e. a "trusted site") to the certificate error blocking routine? I don't want to drop certificate checking for OUTSIDE web pages, just the one that controls my printer (the same IP address is accessible for printing and scanning, but not for editing my printer's options).

The frame for the printer's home page displays but with no data, and no data is displayed when anything is clicked. I've tried to add a screen shot but it doesn't upload.

Asked by Allan and Gayle Richardson 2 years ago

Answered by Wesley Branton 2 years ago

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Block autoplay being ignored on Firefox 78

Prior to the latest version, I had set "media.autoplay.enabled.user-gestures-needed" in about:config to False in addition to blocking both audio and video within the sett… (read more)

Prior to the latest version, I had set "media.autoplay.enabled.user-gestures-needed" in about:config to False in addition to blocking both audio and video within the settings so that nothing would autoplay without my input.

I updated to version 78 yesterday, and it seems that "media.autoplay.enabled.user-gestures-needed" is now gone from within about:config. I'm getting videos autoplaying within sites like YouTube, despite me setting both audio and video to not autoplay.

Is there anything I can do to ensure that nothing starts playing without me allowing it?

Asked by Kakkun 2 years ago

Answered by cor-el 2 years ago

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default search engine problem

In order to use my preferred browser, MetaGer, I have to change the default search engine every time I open Firefox. After setting the default search engine, Firefox reve… (read more)

In order to use my preferred browser, MetaGer, I have to change the default search engine every time I open Firefox. After setting the default search engine, Firefox reverts to Google after relaunch. How do I fix this? I'm using Firefox 85 with OS 10.13.6 High Sierra. Thanks

Asked by garyjc7 1 year ago

Answered by garyjc7 1 year ago

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Firefox ESR old version vs new version

Please I would like to know Firefox ESR old version is for large organizations like universities and businesses? Please I would like to know Firefox ESR new version is fo… (read more)

Please I would like to know Firefox ESR old version is for large organizations like universities and businesses? Please I would like to know Firefox ESR new version is for small businesses?

Asked by f23948 10 months ago

Answered by cor-el 10 months ago

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Google Meet Sharing Screen

Just recently (Jan. 21st), I tried to share my screen while in a Google Meet and received the message, "You must grant permission in order to screenshare." I don't recei… (read more)

Just recently (Jan. 21st), I tried to share my screen while in a Google Meet and received the message, "You must grant permission in order to screenshare." I don't receive this message when I try it in Google Chrome. I've been able to share my screen in Google Meet when using Firefox in the past, but don't remember the last time I did. So, not sure when this issue really started. I would like to continue to use Firefox for this function, so any assistance is greatly appreciated.

Asked by s-coressel 1 year ago

Answered by Scribe 1 year ago