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Can't take Screenshot with keyboard shortcut [Ctrl + Shift + S] anymore

The keyboard shortcut to take screenshots [Ctrl + Shift + S] used to work a few weeks ago but it has stopped working for quite a while now. Doesn't work on any site, I ca… (read more)

The keyboard shortcut to take screenshots [Ctrl + Shift + S] used to work a few weeks ago but it has stopped working for quite a while now. Doesn't work on any site, I can only create screenshots by right clicking and pressing the button manually.

Asked by Kolpix 5 months ago

Answered by Kolpix 5 months ago

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Bug Infection

I have picked up some bug(s) on my Firefox that I cannot figure out how to get rid of. With a Firefox ID I have warnings of 3 Trojan Virus detected, Virus detected, hard … (read more)

I have picked up some bug(s) on my Firefox that I cannot figure out how to get rid of. With a Firefox ID I have warnings of 3 Trojan Virus detected, Virus detected, hard drive infected, secure data notice and system alert. I also got a warning that my McAfee protection had expired which is very strange. Since switching over in 2010 from Windows to Linux I have never had protection of any kind and unlike Windows have never had a single problem. In addition when I was using Windows the protection that I had was never McAfee. I suspect that these warnings are not from Firefox given the misprints, spelling errors and the poor English. It is likely phishing from some third world country. How do I get rid of this obvious garbage permanently? Many thanks! Kris

Asked by circumnavigator15 5 months ago

Answered by James 5 months ago

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"Bloat" in "Storage" folder in profile

Think I've asked before, but I'm still having the same issue: in my Firefox (desktop, Windows 11), in the storage\default folder in my profile, there are, today, 5442 fil… (read more)

Think I've asked before, but I'm still having the same issue: in my Firefox (desktop, Windows 11), in the storage\default folder in my profile, there are, today, 5442 files! 416 folders appear here, with each one containing one or more folders ("Is", "idb", and/or "cache"), which, in turn, contain several files each, and a ".metadata-v2" file. The oldest of the 416 folders in 9/16/25. What is all this? I regularly delete all cookies over 30 days old in Manage Data.

Asked by Firemarshaldick 5 months ago

Answered by Ed 5 months ago

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Action Console now opens each time I drag a photo from Firefox to menubar utility DropZone 4.

For many years, I've used a utility called DropZone in my menubar, which (among other things) allows documents to be automatically sorted into user-created locations (e.g… (read more)

For many years, I've used a utility called DropZone in my menubar, which (among other things) allows documents to be automatically sorted into user-created locations (e.g., folders in the Finder).

Last night, suddenly, each time I drag a photo from Firefox to DropZone, a large window called "Action Console" opens, displaying a bunch of text. Here's a typical message that's displayed:


[Launching task with command line: runner.rb task-26498]

Task description file task-26498:

ACTION: "/Applications/- Misc. apps/Dropzone 4.app/Contents/Actions/Move Files.dzbundle" EVENT: "dragged" VARIABLE: "support_folder" "/Users/mervynwarren/Library/Application Support/Dropzone" VARIABLE: "dragged_type" "files" VARIABLE: "app_version" "4.80.66" VARIABLE: "apple_silicon" "1" VARIABLE: "os_version" "26.0.0" VARIABLE: "path" "/Users/mervynwarren/Pictures/iTunes art" VARIABLE: "tmp_folder" "/var/folders/7l/ldzhrwyx1v1dy2tky3c1_y640000gn/T/"

Determinate: 1 Begin_Message: Moving files... /Applications/- Misc. apps/Dropzone 4.app/Contents/Actions/lib/filecopy.rb:13:in `do_copy': undefined method `each' for nil:NilClass (NoMethodError) from /Applications/- Misc. apps/Dropzone 4.app/Contents/Actions/Move Files.dzbundle/action.rb:27:in `dragged' from /Applications/- Misc. apps/Dropzone 4.app/Contents/Actions/lib/runner.rb:77:in `call' from /Applications/- Misc. apps/Dropzone 4.app/Contents/Actions/lib/runner.rb:77:in `<main>'

[Task completed]


Ironically, although the last line says "Task completed," the task I was attempting to perform (moving a photo into a given folder) is in fact NOT comleted at all.

Further observations:

This behavior is not displayed in Safari. In Safari, images continue to be moved to the desired folder, as intended.

I googled "action console keeps opening in Firefox," and I performed 4 troubleshooting steps that google AI suggested (including launching Firefox into troubleshooting mode). Unfortunately, in troubleshooting mode, the behavior persists, which suggests that this has nothing to do with any add-ons.

I also created a new, test profile—but even in the test profile, the behavior persists.

So, I'm stumped. After years of using Firefox, this behavior has appeared out of nowhere—and I cannot figure out why, nor how to fix it.

Any further suggestions?

Asked by soundsgood 5 months ago

Answered by soundsgood 5 months ago

  • Solved

Sync didn't work

I reinstalled the operating system, so to speak, changed my device. I clicked the sync button and it worked. I reinstalled the operating system and reinstalled the browse… (read more)

I reinstalled the operating system, so to speak, changed my device. I clicked the sync button and it worked. I reinstalled the operating system and reinstalled the browser. I logged in, nothing happened. I rebooted, nothing changed. I clicked sync, everything was the same. Where are my bookmarks and passwords?

Asked by madforse 5 months ago

Answered by madforse 5 months ago

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Firefox Home page replaced by dummy page

Hi After browsing a particular web site the Firefox browser froze with a single search control on the page and all items frozen. Tried to fix it through settings but no r… (read more)

Hi After browsing a particular web site the Firefox browser froze with a single search control on the page and all items frozen. Tried to fix it through settings but no response. See attached screenshot. Refreshed Firefox from Control panel->Programs and Features->Uninstall->Refresh Firefox. This reset Firefox and fixed the problem however the Firefox browser lost several settings and add-ons which I had to manually fix. Glad it is mostly all working again!

Asked by Jack Vos 5 months ago

Answered by Somebody 5 months ago

  • Solved

How can I change the email message thread settings?

Here's the big problem. At some point suddenly all of the email message thread with a person start lining up in one email. If it's all lined up chronologically, then I ca… (read more)

Here's the big problem. At some point suddenly all of the email message thread with a person start lining up in one email. If it's all lined up chronologically, then I can get through to whatever the part or date I want to read again, however, for whatever the crazy reasons, in some parts, it's not chronological and older dates are all mixed up, and it's giving me hell!!! I asked how I can make it all separate, my friend told me to do:

Daniela Rotaru

6:48 PM (4 hours ago)

to me try this, i found this as solution, but dont know how it will look after you vhange, Maybe to try other gmail application?

Turn off Conversation View:

   Settings → “See all settings” → General → Conversation View → Off
   This shows every email separately, strictly sorted by date.

But under 'General', there is no 'Conversation View', what the heck??? 😩

Asked by fareastsoul 5 months ago

Answered by fareastsoul 5 months ago

  • Solved

Email Link under File in the top left corner of the browser is chosing the wrong address to mail from

When on a web page, if I would like to share that page with someone I go to the top of FireFox browser window, top left corner, left click on File , go down to Email Link… (read more)

When on a web page, if I would like to share that page with someone I go to the top of FireFox browser window, top left corner, left click on File , go down to Email Link... and left click on it.

Previous to two days ago it always opened my Gmail client and prefilled my information, subject and URL of the page and then I typed in the recipient's address.

Now it no longer shows the same window, it does not show the sent from information. Also it is sending from my wife's email address, which is hidden.

Asked by Fred 5 months ago

Answered by Ed 5 months ago

  • Solved

Hide feature-news balloons?

Hi, so my problem is I need to keep using the keyboard for surfing the net on my Windows PC, because of pain issues with using the mouse too often. The most difficult par… (read more)

Hi, so my problem is I need to keep using the keyboard for surfing the net on my Windows PC, because of pain issues with using the mouse too often. The most difficult part is that Firefox comes with a lot of these top-most balloons with feature suggestions like "did you know you can use an AI bar now..." etc.

Btw, I don't mean any popups from websites. Mozilla just shows the feature info balloons (or tool tips?) when you are on a website, but it's never the website that bothers me.

There is no way to hide these mozilla popups using the keyboard except opening a new tab with Ctrl+T.

So... is there anything to get rid off all feature-news or mozilla-suggesions etc?

Thank you!

Asked by actuallytrying 5 months ago

Answered by Shirmaya John 5 months ago

  • Solved

Firefox on an iMac Retina 21,5 " late 2015 1 TB

Hello! Why do I get all of the Tools Menu in english when I've chosen Norsk Bokmål as standard language for my use at sites/streaming etc. What is the purpose of selectin… (read more)

Hello! Why do I get all of the Tools Menu in english when I've chosen Norsk Bokmål as standard language for my use at sites/streaming etc. What is the purpose of selecting the desired language if the tool options are only displayed in English?

Asked by aa-rykk 5 months ago

Answered by jscher2000 - Support Volunteer 5 months ago

  • Solved

The new web browser options menu

Hello, I’d like to share some feedback on the new Firefox update for iPhone. The new menu layout feels much less functional, and I’m disappointed to see that progressive … (read more)

Hello,

I’d like to share some feedback on the new Firefox update for iPhone. The new menu layout feels much less functional, and I’m disappointed to see that progressive web app support is no longer available.

In addition, I can’t find any option to share webpages by email or into apps like WhatsApp, which I used to rely on regularly. This missing feature is a major inconvenience and has led me to use Safari more often for tasks I previously preferred Firefox for.

Could you please reconsider these changes, or at least restore the ability to share webpages easily?

Thank you.

Asked by vera.marques 5 months ago

Answered by Kiki 5 months ago

  • Solved

Firefox on iOS 18.6.2 Signing me out of Sites

In recent weeks, I’ve been getting signed out of two sites in particular, Patreon.com and Defector.com what feels like every day. It’s a nuisance, as I subscribe to both … (read more)

In recent weeks, I’ve been getting signed out of two sites in particular, Patreon.com and Defector.com what feels like every day. It’s a nuisance, as I subscribe to both sites and read them primarily through the Firefox browser. I tried deleting all cookies and the issue has persisted. Any help is appreciated.

Asked by stephenljames93 5 months ago

Answered by Kiki 5 months ago

  • Solved

143.0.1 crashes some of my sites

I was using my computer with no issues this morning, then updated to ver 143.0.1. Now when I try to open a tab I see the page briefly flash across the screen and then ha… (read more)

I was using my computer with no issues this morning, then updated to ver 143.0.1. Now when I try to open a tab I see the page briefly flash across the screen and then have just a blank screen. It does not happen on all sites. Sometimes it is a tab within the same site that I can visit. No I am not tech savvy.

I'm using Windows 11 Pro Ver 24H2 build 26100.6584

Asked by richard101 5 months ago

Answered by George Kitsoukakis 5 months ago

  • Solved

Password manager

How do I create a strong password with Mozilla's Password Manager when I'm not prompted by it to do so? And, also can it be used to generate a password for something that… (read more)

How do I create a strong password with Mozilla's Password Manager when I'm not prompted by it to do so? And, also can it be used to generate a password for something that is outside of the browser?

Thanks in adavance.

Asked by eugeneparchment 5 months ago

Answered by eugeneparchment 5 months ago