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moving address book, folders and previous e-mails to a new computer

I just replaced my 5 year old Windows computer with a new Windows computer. When I loaded Thunderbird on my old computer I had issues receiving my e-mail. My e-mail pr… (read more)

I just replaced my 5 year old Windows computer with a new Windows computer. When I loaded Thunderbird on my old computer I had issues receiving my e-mail. My e-mail provider tech support was able to get me set up so that my e-mails went to a G-mail account and were forwarded to the computer. I used this setup for approximately 5 years. During that time I created several folders in Thunderbird and they have several important emails stored there. I setup my new Windows PC this past week and downloaded Thunderbird. To my surprise, I was able to set the program up so that it works without having to go through G-Mail. My issue is that I want to copy the e-mail folders and my address book from the old computer and move them into Thunderbird in my new computer. I have looked at your support page and I am concerned that when I move files from the old to the new that I will lose some e-mails and the few folders that I have on the new CPU. I would appreciate your direction and instructions on what I need to do to accomplish this task. The old computer Thunderbird files were up to date. Updates were completed as they came out. The new Thunderbird appears very different than the edition that is on my old machine. Thank you for your assistance.

Asked by jedelstein 6 months ago

Answered by jedelstein 6 months ago

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Profile Gone after Update to 115.3.2

I just updated to 115.3.2 and all of my e-mail folders are gone. I don't see any of my previous settings, although it looks like my address book is still intact. I am h… (read more)

I just updated to 115.3.2 and all of my e-mail folders are gone. I don't see any of my previous settings, although it looks like my address book is still intact.

I am hoping that my settings and e-mails are still around, just "lost" by Thunderbird. I would appreciate any assistance!

Asked by Andrew Weber 8 months ago

Answered by Andrew Weber 8 months ago

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Installation issue on Win 10

I have downloaded and installed Mozilla Firefox on a new computer through the Edge browser both from the Mozilla site and through the Microsoft store. The installation do… (read more)

I have downloaded and installed Mozilla Firefox on a new computer through the Edge browser both from the Mozilla site and through the Microsoft store. The installation downloads and installs as it should. Firefox has been selected as the default browser and everything appears as it should. When I open Firefox and type in an address, nothing populates. No site will open on the screen. When I open settings in Firefox, nothing opens. When I open history, it shows that I have been to the sites that I have loaded even though they haven't shown on the browser. I have completely uninstalled Firefox and reinstalled it with the same result. I have downloaded Opera browser and it installs correctly, I have downloaded and installed Firefox from Opera and had the same result. Any ideas?

Thanks, John

Asked by bilbobagins22 1 year ago

Answered by bilbobagins22 1 year ago

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Can't import passwords from csv file

Hey all , i made backup via "export passwords" via password tab and i came back to my pc to and tried to import via csv file but when i pick my csv file nothing happens ,… (read more)

Hey all , i made backup via "export passwords" via password tab and i came back to my pc to and tried to import via csv file but when i pick my csv file nothing happens , any ideas ?

Asked by Aiakos 1 year ago

Answered by Aiakos 1 year ago

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How do you reorganize the order of the folders (accounts) in thunderbird

Hi, I've recently upgraded to the 91 version and the order of the account folders have changed. i.e. the email folders and the off-line personal folders are no longer … (read more)

Hi,

I've recently upgraded to the 91 version and the order of the account folders have changed. i.e. the email folders and the off-line personal folders are no longer in their previous order. How would I change the order.

I tried moving them, but they return to their original position after every reboot of thunderbird 91.

Additionally, is there any good docs about folder paths to learn more about archiving or default settings.

Thanks,

Asked by Vince 2 years ago

Answered by Toad-Hall 2 years ago

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thunderbird setup stuck checking password

I can't setup my email account on a new machine. I have Windows 11 pro I tried a few times uninstalling Thunderbird and reinstalling. Deleting the Profile in between and… (read more)

I can't setup my email account on a new machine. I have Windows 11 pro

I tried a few times uninstalling Thunderbird and reinstalling. Deleting the Profile in between and restarting. It still gets stuck during set up on checking password.

If i try manual setup and Re-test, i get the message "incoming server already exists" HELP

Asked by Swaasje 1 year ago

Answered by david 1 year ago

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Missing folders after upgrade to 102

Hi there, After downloading and installing the new Thunderbird 102 onto my 64 bit PC, I am using imap, I have found that although all the email accounts appear there and… (read more)

Hi there, After downloading and installing the new Thunderbird 102 onto my 64 bit PC, I am using imap, I have found that although all the email accounts appear there and many folders or sub folders missing. As well as the content of some folders that appear but are just empty.

For example, on my main email they Inbox appears but is greyed out and shows none of my current emails but with the sub folders they are there and the emails are there.

So: Account - me@mydomain.com Inbox - greyed out and no content Drafts - working fine Sent - working fine Spam - working fine Sub folder A - working fine Sub folder B - working fine

It’s as if it just hasn’t subscribed to the Inbox. Although that doesn’t make sense if the sub folders are there… I can send emails fine. They appear with my footer that is set up in the account and they appear when I log into webmail and look in its inbox.

I tried, using TB, to move an email into the inbox, to try and prompt the activation of the folder but as it is greyed out in the move function as well it cannot be done. I have looked at the account settings and cannot see an issue, it still has the imap address to get the emails.

Second example

Account - Me@mydomain.net No folders :(

On several other accounts I can see the account but with no folders at all below them.

When I installed it there was nothing else running, there were no issues displayed and it was, as with every other update of TB since I started using it back at the beginning, quite fast.

I made no changes to settings after install as I wanted to look around and see what had changed. I did notice that despite it being an update and is used offline that it took quite sometime to download emails in several folders. I figured it being an update that it the locally stored msf(?) files that were already on my PC.

This is really quite frustrating and disappointing as although I can use webmail it does not have as friendly user interface and accessibility as an email client and I do not use Micro$oft products.

Is there anyone that can assist with this?

Thanks for reading this and I will also thank anyone that can help.

TeeKay

Asked by TeeKay 1 year ago

Answered by TeeKay 1 year ago

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Update 108 -> 109, wont work

Hi, TL:DR, Firefox 108 refuses to update to Version 109. Firefox refused to update to 109, repeatedly said 108 was the latest version. I was sick of websites breaking s… (read more)

Hi,

TL:DR, Firefox 108 refuses to update to Version 109.

Firefox refused to update to 109, repeatedly said 108 was the latest version. I was sick of websites breaking so I decided to reinstall Firefox, and the website worked perfectly fine on the reinstalled one, since that app is on 109.

Unfortunately, it caused a whole host of problems since I have two Firefoxes on my laptop. When I finally got rid of the older Firefox, it worked fine…

…until I restarted my laptop. Upon launching Firefox, it crashed my laptop and when it rebooted, the Firefox reverted back to version 108 with 109 nowhere to be found.

How can I get Update 109 on my laptop? Thanks in advance.

Asked by Raeoniel 1 year ago

Answered by cor-el 1 year ago

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Reverting back to 102 from 115 is not sticking. — What do I need to do?

115 is awful. I want out. I have deleted it. Emptied Trash. (mac) I only use Thunderbird for mail, no plugins, nothing fancy. I re-downloaded 102.15 (not beta). I f… (read more)

115 is awful. I want out. I have deleted it. Emptied Trash. (mac) I only use Thunderbird for mail, no plugins, nothing fancy. I re-downloaded 102.15 (not beta).

I followed the instructions on this web page to use "about:profiles" set my 24 GB folder as default. https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-thunderbird-profiles

> Set as default profile This option allows you to switch profiles. > Click this to make Thunderbird use this profile by default at startup.

Then I used Terminal as described to select the same profile to launch at startup.

> In the Terminal application, enter the following: > /Applications/Thunderbird.app/Contents/MacOS/thunderbird-bin -P

I launch Thunderbird 102.15 (not beta) and I always get the alert - "You have launched an older version of Thunderbird." The only option is to create a new, empty, profile, or Quit.

So there's something else I need to get rid of. Something else that needs to be removed / fixed / done to get 102 to open what 102 opened less than a week ago, before I downloaded 115 and SHTF.

Since 115 _instantly_ opened the profile from 102, I know there was NO extensive conversion, no migrating all the content to some new paradigm. It was instant, and all 24 GB was there.

So I want to un-instant whatever 115 did and go back to 102. How do I do that?

Do I need to text-edit some data file with a version number so that 102 accepts all 24 GB of data as it did before? I'm happy to do it. Just tell me what to do.

Asked by VidPro 8 months ago

Answered by VidPro 8 months ago

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How to get new install of Thunderbird to recognize old profile

I had to reinstall Thunderbird, so I saved my old profiles to another folder on my computer and also to a flash drive. After the reinstall, I moved the old profiles into … (read more)

I had to reinstall Thunderbird, so I saved my old profiles to another folder on my computer and also to a flash drive. After the reinstall, I moved the old profiles into my profiles folder but I cannot figure out how to get Thunderbird to recognize them. (ftk2cqt0.default is the one I want to use. Any thoughts? Thanks.

Asked by Peter Ray 1 year ago

Answered by Wisewiz 1 year ago

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DELETED THUNDERBIRD APP BY MISTAKE - URGENT (please...)

I use a MacBook Pro v. 10.15.7 (Catalina), and I live in the UK. I am going to upgrade my old MacBook Pro to a MB Air, and my Time Machine has stopped working. While res… (read more)

I use a MacBook Pro v. 10.15.7 (Catalina), and I live in the UK. I am going to upgrade my old MacBook Pro to a MB Air, and my Time Machine has stopped working. While researching a solution I found that perhaps there was not enough space on my HD to 'create a snapshot'. So in the process of deleting stuff in order to make space, I found lots of 'duplicates' in the Apps Storage section of the HD, I thought it was safe to delete them as the 'originals' would still be there (same date, same size). I now know I have been very ignorant/stupid (my dog died a few weeks ago and my mental health hasn't been the same since.) However, I was very mistaken and seem to have deleted a lot of my working apps, the most important of which being Thunderbird, which gathered my 4 different email accounts. I'm not sure what version I had last, as it has disappeared, but I'm pretty sure it would be the latest version. My latest download is 68.2.2 (20.11.19). So I tried to reinstall it, but came across this notification 'You have launched an older version of Thunderbird... Create new profile, or Quit.' I googled this but being a not-very-techy senior lady, I can't make sense of what I should do, my main concern being not to lose all my settings, my emails saved in folders, as well as being able to receive and send. I am sure I saw some reference in the past of a library which would contain the emails, but don't know what to do about this notification. The other problem, of course is that I can't completely rely on Time Machine as my last backup is dated 24.7.23. Thank goodness today is a Sunday as there should be less traffic on my email accounts (I am involved with lots of local activities, including being a community journalist). I would be so grateful if someone could help me navigate this minefield and reinstate my app so it works as closely as it did before. Many thanks in advance for your help and patience.

Asked by Marilou 10 months ago

Answered by david 10 months ago

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Forgotten Thunderbird password, new hard drive

The laptop on my husband's hard drive was replaced and his Thunderbird password apparently not saved. (He had always logged in automatically to Thunderbird and did not re… (read more)

The laptop on my husband's hard drive was replaced and his Thunderbird password apparently not saved. (He had always logged in automatically to Thunderbird and did not remember the password.) When he attempted to download Thunderbird onto the new hard drive (same laptop), he was unable to do so without his password. He uses Comcast/Xfinity email; he does know his Comcast/Xfinity password. How does he download Thunderbird and regain access to his emails on Thunderbird?

Asked by anne4 10 months ago

Answered by Matt 10 months ago

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Folders not showing up in new Thunderbird install

I installed Thunderbird yesterday and tried to connect my work account, which is a Google workspace gmail account with the organization's domain instead of gmail.com. I s… (read more)

I installed Thunderbird yesterday and tried to connect my work account, which is a Google workspace gmail account with the organization's domain instead of gmail.com. I set the servers as smtp.gmail.com and managed to select OAuth2 for authentication (this was difficult and required me to set the port at 465). I went through the permission process with Google, which now acknowledges (in a very warning sort of way) that Thunderbird has access to my account. I even sent an email from Thunderbird, which showed up in the sent folder on the gmail account and was received by the sent to account. However, I see only an empty inbox and empty local Trash and Outbox folders in Thunderbird. It's just not syncing anything (or maybe downloading anything?) from the gmail account. I need it to sync all my mail folders and my calendars as well, so two big problems need to be solved before I can use Thunderbird at all. I sure appreciate any help I can get!

Asked by sherri.tombarge 3 months ago

Answered by sherri.tombarge 3 months ago

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Not getting new mail on Windows 10 side of dual boot (7 & 10).

I have a dual-boot (Windows 7 & 10 - presently defaults to 7) system. I've used and loved Thunderbird as my default mail client on the 7 side. But now I'm using the 1… (read more)

I have a dual-boot (Windows 7 & 10 - presently defaults to 7) system. I've used and loved Thunderbird as my default mail client on the 7 side. But now I'm using the 10 side more and want Thunderbird on 10 also. So I installed it on 10, but when I get a new email it only goes to the 7 side.

What am I missing or doing wrong?

Thanks!

Jim Clark james_090704@yahoo.com

Asked by james_090704 3 months ago

Answered by james_090704 3 months ago

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Tired of Apple mail, want to install Thunderbird 78.14.0 on my mac mini

Tired of Apple mail, want to install Thunderbird 78.14.0 on my mac mini. Am running Yosemite 10.10.5. I can see access to the files on this site but need an installer to… (read more)

Tired of Apple mail, want to install Thunderbird 78.14.0 on my mac mini. Am running Yosemite 10.10.5.

I can see access to the files on this site but need an installer to load to system.

Am familiar with unix can work off a console but am not a programmer, wouldn't know one end of a compiler from the other.

Can you point me in the right direction?

Asked by horned_toad 1 week ago

Answered by sfhowes 6 days ago

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Switching from an almost unsupported Win 8.1 to different New Win 11 desktop - Thunderbird Migration?

Using the most recent Thunderbird on both (fully updated) systems, I am getting a recursive generation of "Local Folders" inside "Local Folders" along with "Trash" and "U… (read more)

Using the most recent Thunderbird on both (fully updated) systems, I am getting a recursive generation of "Local Folders" inside "Local Folders" along with "Trash" and "Unsent Messages" folders until the import crashes (this happens independent of the target system being online or offline). I have also tried to only replace the Thunderbird folder in the Roaming folder BUT MANY sub-folders and messages are missing.

Asked by KRLoritz 1 year ago

Answered by KRLoritz 1 year ago

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Can't bring up firefox

This morning when I exited firefox and then tried to bring it up again (windows10) I got an error message Error Platform version 118.0.1 is not compatible with … (read more)

This morning when I exited firefox and then tried to bring it up again (windows10) I got an error message

Error Platform version 118.0.1 is not compatible with

       MinVersion >= 118.0
       MaxVersion >= 118.0

I have a lot of of Important Book Marks and don't have the bookmarks backed up any where.

I don't remember updating Firefox this morning but could have.

How do I fix and at the same time retain my bookmarks an other information from 118.0 I have a different version an older version Firefox installed on my computer (115.0.2) which I only use for google voice - I am using this installation to ask this question.

Thanks,

Asked by Gordon Denler 8 months ago

Answered by Gordon Denler 8 months ago

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Replacing my Retiring Account with Gmail

My waitrose.com EMAP account with Plusnet is closing. I intend to replace it with gmail.com, which I previously established to support a mobile phone that I can no longe… (read more)

My waitrose.com EMAP account with Plusnet is closing. I intend to replace it with gmail.com, which I previously established to support a mobile phone that I can no longer easily use for particular reasons and which I have now also installed into Windows 10 on my PC.

I envisage retiring my old account, whilst retain the complete 'Local Folders' Waitrose structure for reference and historical reasons, assuming that Gmail will establish separate storage to it's own rules, below (or above?) my history.

Is this a reasonable prospect and can you clarify if Gmail will take over my existing Inbox - Drafts - Sent - Junk and Deleted folders to it's use? Or will Gmail install a separate enviroment to it's own design and function?

And will Tbird continue to include my history folder-set along with the new, in the regular Profile Backups?

Asked by peetrobo 1 year ago

Answered by david 1 year ago