• Solved

Can't delete unwanted 'Templates' folder

I composed an outgoing email message that I wanted to keep for future use, and saved it as a Template. That not only saved it under the unified Templates heading, but cr… (read more)

I composed an outgoing email message that I wanted to keep for future use, and saved it as a Template. That not only saved it under the unified Templates heading, but created a second appearance of my main email account with its own Templates subfolder. At that point I decided I really didn't want to keep it after all, so I deleted the message, but the second Templates folder didn't disappear; its still on the tree list as an empty folder. Right-clicking that folder doesn't have a Delete function, but it does present a Repair option, but running that doesn't help. How do I get rid of that unneeded individual email account listing and the empty Templates folder?

Asked by Electrojim 2 weeks ago

Answered by Electrojim 1 week ago

  • Solved

Can't log in to Gmail

Today I changed my Google password, and now I can't login via Thunderbird to get email. On startup, I am prompted with the Google login screen, which asks for my email o… (read more)

Today I changed my Google password, and now I can't login via Thunderbird to get email.

On startup, I am prompted with the Google login screen, which asks for my email or phone. I click Next, and get the message

   400. That’s an error.
   The server cannot process the request because it is malformed. It should not be retried. That’s all we know.

I'm using Thunderbird 115.10.1 (64-bit) on MacOS Sonoma 14.5.

Asked by Duncan Murdoch 3 days ago

Answered by Duncan Murdoch 3 days ago

  • Solved

Thunderbird got downgraded via Flatpak - best next steps?

I'm using Discover to update Flatpak apps. A few days ago it updated to the latest 128 version of Thunderbird and I had subsequently made some changes to my profile and t… (read more)

I'm using Discover to update Flatpak apps. A few days ago it updated to the latest 128 version of Thunderbird and I had subsequently made some changes to my profile and the details.

I wasn't paying attention this morning when updating via Discover and, once finished, found that Thunderbird had been downgraded to 115, leaving me unable to open it without the "A newer version of Thunderbird may have made changes to your profile which are no longer compatible with this older version." message.

I don't want to create a new profile, so what's the best way for me to switch back to 128 while maintaining the profile I had set up on it?

Asked by danielxcraig 1 day ago

Answered by danielxcraig 1 day ago

  • Solved

Is there any Group Policy for AutoSelectCertificateForUrls

Is there any parameter or group policy similar to Chrome "HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Google\Chrome\AutoSelectCertificateForUrls]", as we implemented application… (read more)

Is there any parameter or group policy similar to Chrome "HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Google\Chrome\AutoSelectCertificateForUrls]", as we implemented application with Certificate sign-in, it pop-up every time when navigating to different on-prem servers, we enabled Group policy for MSEdge & Chrome, but need to do same for Mozilla Firefox.

I need expert advice on this subject matter.

Regards,

Kamal Kiri

Asked by Kamal Kiri 1 week ago

Answered by Kamal Kiri 1 week ago

  • Solved

Thunder security exceptions for icloud

I cam getting constant and continuous multiple security exceptions for p53-caldav.icloud.com saying it's the wrong site. I have made not changes to the thunderbird setup… (read more)

I cam getting constant and continuous multiple security exceptions for p53-caldav.icloud.com saying it's the wrong site. I have made not changes to the thunderbird setup except for normal updates. i've confirmed these multiple times but they still keep coming. Any help would be great

Asked by Sharon Dankwardt 1 week ago

Answered by Matt 4 days ago

  • Solved

Playstation Can't Connect to the server

I am having issues signing in to the playstation store using firefox. It works on edge (although I have the same issue in ungoogled chromium). I have tried refreshing but… (read more)

I am having issues signing in to the playstation store using firefox. It works on edge (although I have the same issue in ungoogled chromium). I have tried refreshing but that didn't work. I uninstalled it and deleted all mozilla folders in appdata, then tried again without signing in to my mozilla account on a fresh install but i'm still having the issue. It might be a windows configuration issue because I don't see why this would work on edge but not on firefox. I've tried disabling all cookie and tracking protection features but I still have the same issue.

Asked by hts739 4 days ago

Answered by hts739 4 days ago

  • Solved

Cannot access toolbars or send from the "Write" screen

My "Write" screen has suddenly become useless. It will not show any toolbars, including the Composition bar. So no Send button, no sending. Even the formatting bar below … (read more)

My "Write" screen has suddenly become useless. It will not show any toolbars, including the Composition bar. So no Send button, no sending. Even the formatting bar below the subject line is grayed out and inert. Looks like this is a longtime failing. I tried solutions offered in earlier threads and none helped. Pressing Alt on the keyboard does not produce a temporary Menu Bar. Help!

Asked by erics1 1 day ago

Answered by erics1 1 day ago

  • Solved

Downloads fail immediately after starting from Google Drive.

I am having two problems, both related to downloading files only on Firefox, these issues don't occur on other browsers when downloading the same files. The first issue … (read more)

I am having two problems, both related to downloading files only on Firefox, these issues don't occur on other browsers when downloading the same files.

The first issue is that when downloading a file from Google Drive, the download always fails. It opens up a menu asking me where to save the file but the files name is "download" with no extension, when starting the download it will fail. In the images below you can see what it looks like. This happens with most files on Google Drive, usually those larger than 50MB (a VERY rough estimate). Both in the default tab and in the container tabs I use.

The second issue is very similar, when downloading a file, this time from anywhere on the web, when asking me where to save the file, the name of the download is a string of random letters and numbers with no extension. When starting the download it fails because the name is too long, after renaming it to something shorter it still fails. I don't really have any sites I can give as examples because this problem only occurs randomly.

For both problems I have tried attaching the correct filename and extension but it still fails.

Asked by MadaHaz 1 week ago

Answered by MadaHaz 5 days ago

  • Solved

Mail Only Sends Through Default Account

I have three POP addresses configured but TB will only send through the default account. If I select the "From" address to be different than the default account, I get t… (read more)

I have three POP addresses configured but TB will only send through the default account. If I select the "From" address to be different than the default account, I get the following error. Once I change the default account to the one I am sending from, the email sends fine.

Error: Sending of the message failed. An error occurred while sending mail. The mail server responded: SendAsDenied; mail1@outlook.com not allowed to send as mail2@outlook.com; STOREDRV.Submission.Exception:SendAsDeniedException.MapiExceptionSendAsDenied; Failed to process message due to a permanent exception with message [BeginDiagnosticData]Cannot submit message.

Asked by gorbage 1 week ago

Answered by sfhowes 1 week ago

  • Solved

My add-on's icon (AdBlocker Ultimate) is not showing in the toolbar.

I'd like to put the icon on my toolbar to access it when I need to, but I can't find any way to add it to the toolbar. All articles I found with the same kinds of questio… (read more)

I'd like to put the icon on my toolbar to access it when I need to, but I can't find any way to add it to the toolbar. All articles I found with the same kinds of questions are over a year old and for old versions of Firefox. I have Windows 10 Firefox version 128.

Asked by Telstar 5 days ago

Answered by TyDraniu 5 days ago

  • Solved

Pressing Enter in empty search bar doesn't work anymore

I used to be able to press Enter in the empty Firefox search bar to bring up the (DuckDuckGo) search page and enter my search from there. Don't ask me why I like doing th… (read more)

I used to be able to press Enter in the empty Firefox search bar to bring up the (DuckDuckGo) search page and enter my search from there. Don't ask me why I like doing that, but now after the latest Firefox update, 128.0, on my MacBook Air I can't do that anymore. I have to type in the search bar to bring up the search page.

I know it's a small thing but I wonder if it can be put back to the way it used to be.

Asked by taina1 1 week ago

Answered by jscher2000 - Support Volunteer 1 week ago

  • Solved

nesting not working properly

I am viewing my emails, and I can see that some emails are not nesting properly. It doesn't happen all the time. I am expecting all emails in the thread to have the same … (read more)

I am viewing my emails, and I can see that some emails are not nesting properly. It doesn't happen all the time. I am expecting all emails in the thread to have the same subject. Please see screenshot.

Asked by Anna Ceguerra 6 days ago

Answered by Matt 5 days ago

  • Solved

Is there a way to disable the browser saving my input on text fields?

I'm talking about how when you go to fill out a text input, it'll suggest that input next time you go to a similar field. Well, that system just saved my social security … (read more)

I'm talking about how when you go to fill out a text input, it'll suggest that input next time you go to a similar field. Well, that system just saved my social security number as an input after I filled out a government form. I would like to turn this feature off now, and delete the history of it if I can. Is there a way I can do that?

I'd attach an example image of a different website, but the box goes away when trying to take a screenshot.

Asked by magicalusf 6 days ago

Answered by magicalusf 5 days ago

  • Solved

Syncing passwords

I have both Win7 and Win10 on separate drives. I have been migrating from 7 to 10. From all appearances Firefox on both OS's are sync'd. I have asked for my passwords to … (read more)

I have both Win7 and Win10 on separate drives. I have been migrating from 7 to 10. From all appearances Firefox on both OS's are sync'd. I have asked for my passwords to be sync'd, yet they have not migrated to Win 10. Bookmarks have so I know something is working. Any advice? Thanks Chris

Asked by chris654 1 week ago

Answered by chris654 1 week ago