Showing questions tagged: Show all questions

Firefox closes page or jumps to web addresses when I type in numbers

Whenever I try to type in numbers on a web page, Firefox either closes the page or it opens the address bar on the browser. Sometimes it puts up a dialog box asking if I … (read more)

Whenever I try to type in numbers on a web page, Firefox either closes the page or it opens the address bar on the browser. Sometimes it puts up a dialog box asking if I want to leave the page. It's very frustrating because Firefox is making it difficult to add a new credit card to my accounts. This started in the last few weeks, and I'm not aware of any new updates. I tried to refresh Firefox but this problem is continuing. I have a refurbished by Apple 2020 MacBook Pro running Monterey 12.4. I believe in Mozilla and would hate to go to Chrome as my main browser. Can you help me? [email removed from public]

Asked by ksonkin 1 day ago

Last reply by cor-el 4 hours ago

some app guy named KEVIN R keeps trying to get money from me

on the app extension page i have identity theft and i purposely draw attention to myself sort and stay in the sewer at the same time whie i figure out fi i wwant to press… (read more)

on the app extension page i have identity theft and i purposely draw attention to myself sort and stay in the sewer at the same time whie i figure out fi i wwant to press charges tellnthis guy to leave me alone ' i'm drawing attention to myself and protecting maybe someonw who should go to jail aka not me

Asked by KILL JEWS ' 12344 10 hours ago

Last reply by Dropa 9 hours ago

Desinstalar el módulo "nss internal pkcs #11 module"

Hola, El "nss internal pkcs #11 module" que está instalado no me deja cargar el certificado del DNIe. He intentado descargarlo pero me dice que "no es posible desargar e… (read more)

Hola, El "nss internal pkcs #11 module" que está instalado no me deja cargar el certificado del DNIe. He intentado descargarlo pero me dice que "no es posible desargar el módulo". Lo que necesito saber es cómo pueso "descargar" o desinstalar el "nss internal pkcs #11 module"

(He instalado un nuevo módulo que sí que me deja cargar el certificado. El problema es que cuando me conecto a alguna de las páginas oficiales en las que necesito identificarme con el DNIe me da error y creo que es porque el nss internal interfiere de algún modo.)

Os agradezco de antemano vuestra ayuda.

Asked by monica.arevalo 23 hours ago

Image Scaling issue while printing

There is an issue with the image scaling on PDF's when printing. Will print the text part of the document regularly, but any images will be zoomed in too far, rendering t… (read more)

There is an issue with the image scaling on PDF's when printing. Will print the text part of the document regularly, but any images will be zoomed in too far, rendering the document useless. The workaround of taking a screen shot of the document, then printing it is not okay.

Asked by Pacos 1 day ago

Last reply by jscher2000 - Support Volunteer 1 day ago

metamask

I previously had a MetaMask extension on FireFox and it would open as usual. Several days ago, I opened Firefox and the MetaMask icon in the upper bar wasn't there. I t… (read more)

I previously had a MetaMask extension on FireFox and it would open as usual. Several days ago, I opened Firefox and the MetaMask icon in the upper bar wasn't there. I tried to download it on the browser several times and eventually got the download and entered the seed phrase and, with some outside help, established the extension again and recovered my tokens. So all was good. But today I opened my FireFox and the MetaMask was missing again. Can you please help me find out why it is missing and how to keep that from happening again. Thank you

Asked by geneholl93 1 day ago

Last reply by jscher2000 - Support Volunteer 1 day ago

missing font

What is Wrong with Firefox fonts. Attached is the same web page on Safari and Firefox. This is on a Mac running OS 10.15.7. This problem has gradually been getting worse … (read more)

What is Wrong with Firefox fonts.

Attached is the same web page on Safari and Firefox. This is on a Mac running OS 10.15.7.

This problem has gradually been getting worse over the last month or so. I don't want to run safari... I don't like safari...! Please help, I am not software literate and so incapable of delving into all the hidden layers of code.

Asked by colin.2326 2 days ago

Last reply by cor-el 1 day ago

Evernote Webclipper icon/usability

I installed Evernote Webclipper on Firefox on my Macbook Air, but the icon/tool does not display so is not usable. I used the "customize toolbar" info to drag the extensi… (read more)

I installed Evernote Webclipper on Firefox on my Macbook Air, but the icon/tool does not display so is not usable. I used the "customize toolbar" info to drag the extension icon to the toolbar. Clicking on that put me back on the add-ons page, did not open the extension. I restarted, restored defaults, removed and re-installed Evernote still no go. VERY frustrated. Any ideas from anyone welcome. Thanks.

Asked by edithpatterson1 2 days ago

Last reply by jscher2000 - Support Volunteer 2 days ago

disable floating video - how?

Disable floating video permanently -- how? I never watch floating video and it is in the way when I try to read article. Very annoying and distracting. It is useless for … (read more)

Disable floating video permanently -- how?

I never watch floating video and it is in the way when I try to read article. Very annoying and distracting. It is useless for me because I cannot hear. I need my eyes to read. How to disable it permanently? Thank you!

Asked by 007 2 days ago

Last reply by Dropa 2 days ago

Portion of printed area magnified.

When I chose to print a form with a logo in the top left corner of the print. The logo is magnified many times. Why has this happened. The rest of the A4 print is fine bu… (read more)

When I chose to print a form with a logo in the top left corner of the print. The logo is magnified many times. Why has this happened. The rest of the A4 print is fine bu there is an official logo which is huge and only a couple of letters of the logo can be seen!.

Asked by tractionuk 2 days ago

History

I had technical with Firefox recently and lost a bunch of tabs and all my bookmarks. Is there any way I can retrieve all of that? I looked in the preferences history and … (read more)

I had technical with Firefox recently and lost a bunch of tabs and all my bookmarks. Is there any way I can retrieve all of that? I looked in the preferences history and nothing. Thanks.

Asked by mrmattbecks 3 days ago

Last reply by CraigS26 3 days ago

display size on Mac PC

I have enjoyed Firefox for many years. The other day, it came up mobile device-size on my Mac PC screen. If I try "enter full screen" it now makes my second monitor go bl… (read more)

I have enjoyed Firefox for many years. The other day, it came up mobile device-size on my Mac PC screen. If I try "enter full screen" it now makes my second monitor go blank. Help.

Asked by bill268 3 days ago

secure connection failed

I am unable to open Firefox. Get the message "Secure Connection Failed". This problem occurred immediately after an Alaska Airlines flight where I used Firefox to watch… (read more)

I am unable to open Firefox. Get the message "Secure Connection Failed". This problem occurred immediately after an Alaska Airlines flight where I used Firefox to watch in-flight movies.

Asked by robertwilhelm 3 days ago

I can't log in to a website because it says I am a bot

This is the error message I am getting: Pardon the Interruption As you were browsing something about your browser made us think you were a bot. There are a few reasons t… (read more)

This is the error message I am getting:

Pardon the Interruption As you were browsing something about your browser made us think you were a bot. There are a few reasons this might happen:

   You're a power user moving through this website with super-human speed.
   You've disabled JavaScript in your web browser
   A third-party browser plugin, such as Ghostery or NoScript is preventing JavaScript from running.

Can you help?

Asked by Dr Rin Porter 3 days ago

Sometimes firefox open two tabs when I enter url in address bar and click enter quickly

Hello guys, this would be a little awkward. Since I've run into this problem a limited number of times and I can't reproduce it. But it does appear frequently and is very… (read more)

Hello guys, this would be a little awkward. Since I've run into this problem a limited number of times and I can't reproduce it. But it does appear frequently and is very annoying. I had to ask here for advice and help.

The device I use is a MacBook, running the official version of Firefox, and as far as I know this problem has been there for at least half a year. I'm used to keyboard operations, usually I use Cmd+T to create a new tab, then the cursor is focused on the address bar, and I type the URL. Since I'm typing an address that I visit often, maybe I just type the first few letters, the URL gets autocompleted, and then I just hit enter and the page opens in my new tab. But sometimes I hit enter twice (eg not English input method). At this time, I noticed that in addition to the URL I wanted to open, there's an additional tab. This tab was blank, or the page I just visit.

From my personal understanding, I may have performed the above operations to create a new tab or clone a tab at the same time. But I don't think my operations will cause these to happen concurrently.

Below are the extensions that I have installed, in my impression I don't get this bug in Windows, but I don't use Windows a lot. In addition, my MacBook keys may be sticky, or it may be a system problem.

Asked by Herodfe 4 days ago

Change Email address in Firefox Account

My email account has been discontinued due to identity theft. I can't log into my Firefox account without entering a confirmation code that is being sent to a nonexisten… (read more)

My email account has been discontinued due to identity theft. I can't log into my Firefox account without entering a confirmation code that is being sent to a nonexistent email address. What is the work around for adding a new email address? William Friedman [email]@gmail.com

Asked by FRIEDMAN26 4 days ago

Last reply by NoahSUMO 4 days ago

Unable to add a new PKCS#11 Module

Hello, I would be grateful, if possible, if you could help load a new PKCS#11 Module in the Firefox Privacy and Security Settings (under Security -> Certificates ->… (read more)

Hello,

I would be grateful, if possible, if you could help load a new PKCS#11 Module in the Firefox Privacy and Security Settings (under Security -> Certificates -> Security Devices ->Load). Based on the instructions from an electronic ID card reader application (eID Middleware), after installing the application I have tried to load a PKCS#11 module with a Module name /usr/local/lib/pkcs11/libEidPkcs11.dylib. However, I am getting the "unable to add module" Alert message from Firefox. I am using a Mac Book Pro with an 8-core Intel i9 processor, and macOS Monterey 12.6 version. I've tried restarting Firefox as well as the Mac, but it didn't help. If anyone knows how to fix the problem, I would very much appreciate it.

Best, Slaven

Asked by zimbra 4 days ago

Last reply by Dropa 4 days ago