All Products Support Forum

Good Morning to Firefox Friends,

I received the following message after logging in to an online acct. and wanted to review my online bill:

"The address wasn’t understood. Firefox doesn’t know how to open this address, because one of the following protocols (javascript) isn’t associated with any program or is not allowed in this context. You might need to install other software to open this address."

Any thoughts or resolve? Also, I'm using AdBlocker Ultimate which I took via Firefox suggestion/recommendation.

Thank you in advance!

Sincerely,

Debbie Rusignuolo Email: [email removed from public]

Updated a month ago and discovered all of my password stored history in FF is gone.....

I have seen that this happened to others but despite efforts, unable to restore all my passwords after the update despite that it says this will not happen.

I have followed the steps of profile, sync but nothing.

Afraid to ever update again and never had this issue in many years of using ff.

Help

I need to know if you people accept Money Orders for payment, If you will I will sign up for your one year program for the $58.88 level. If not count me out as I do not use my one CC on the internet! [Email hidden by moderator to protect from spammers] Leman H. Wilson 5:56 PM 10-5-22

The VA is updating their website which is a joke. When I try to login to their website it puts me into a loop which keeps asking me to verify my ID. Frustrated, I changed back to Google and it worked fine. I don't know how to fix this or explain the problem anymore, but I really like FF but things like this makes me hesitant to continue to use it.

Hello

Is there way how to organize my addons to groups on firefox toolbar? Let's say that I want to have folders or containers or groups for: video addons, shopping addons, searching addons, tabs addons, ... (see attached image).

I cannot log into att.com from firefox, yet can through google chrome. This is a fairly new problem over the last month or so.

When logging into their site, website keeps bouncing back and forth between the att.com logo, to a blank white screen, that says "redirecting". It never allows me into the website.

Please help, or fix this issue on your end.

many thanks,

Freda S Morrison

I have Firefox installed on Linux (Fedora), Windows, and macOS, and on Windows and Mac, I can use ctrl (cmd on Mac) + shift + Y to open the Bitwarden extension. On Linux, this instead opens the downloads library (which is normally ctrl + shift + j...). Is there any way to change the shortcuts on Linux to be the same as the other two OSes? Judging by the many many open questions on this site about changing shortcuts, I'm not holding my breath...

I have Ghostery installed and when going to a website the list of trackers Ghostery blocks shows up in the status block that Ghostery projects onto that web page. Then going to the security shield icon that Firefox has next to the 'Home' icon on the address bar, Firefox reports 'No trackers known to Firefox were detected on this page'.

Can someone explain the order of precedence for detecting and blocking trackers here? Does Ghostery intercept the web page load before Firefox analyzes the page for trackers? If Ghostery blocks trackers is this the reason Firefox does not detect trackers?

Running Firefox 104.0.2 on Windows 10 Pro - latest installed patches as of 9/21/22.

And finally does Ghostery (not running Ghostery Plus) keep a list of web URL and blocked trackers somewhere?

Thanks in advance for any feedback.

Using Win 10, I Yahoo email (in French) almost daily. When I return to English work about 1/3 of my screen is still in French in random words. I tried shutting down and rebooting, same thing. MS thinks the problem is with Firefox. Can you help? I speak French and English fluently but neither is my 1st language. In other words, I can still read the entire web page but it gets tiresome switching back and forth. Thankyou

I'm using Firefox 104.0.2 (64 bit) under Windows 11.

Under Settings I have selected Startup Open Previous Windows and Tabs.

I normally have more than a dozen tabs.

For the past few days, when I start Firefox my previous session is not restored and I just get the single Firefox tab.

When I got to History there is no longer a Restore Previous Session option.

How do I get it back?

Thanks

Ward Saylor

My email account has been discontinued due to identity theft. I can't log into my Firefox account without entering a confirmation code that is being sent to a nonexistent email address. What is the work around for adding a new email address? William Friedman [email]@gmail.com

I have lost access to my e-mail account that I registered Firefox Accounts with and now I can't login to my Firefox account despite knowing the correct password because it insists on entering a code sent to the e-mail address I have no longer access to. Is there any way I can login to my Firefox account only with my current password to change my linked e-mail address? Or somehow ask support to change it for me manually? If none of that is possible, I want to, at the very least, deactivate or delete said account because I'm worried about the possibility of abuse.

When I was looking at the site and login credentials I noted there are three accounts listed:

@hotmail.com - When I log into Firefox using this account I am granted access to bookmarks and related credentials. @gmail.com - When I try to login using this account, a message is presented saying I need to log in using the main account. This makes sense as this is listed as a secondary account.

My main concern is the last account - when I try to login using those credentials, I need to go through an account set up - including providing my age. So is this an account I should be concerned with, or can it be safely ignored?

Best regards! Loralie

On most sites, I disable autoplay, but I would like to allow autoplay on all subdomains of a website, like bandcamp.com. There, each artist has a subdomain, such as https://firstartist.bandcamp.com or https://anotherartist.bandcamp.com. Right now, the 1st track plays, but then autoplay is blocked for the next one. I have to manually allow autoplay for every artist's subdomain I visit.

I'd like to allow autoplay on all the subdomains by adding something like https://*.bandcamp.com to the autoplay exceptions list (where * is a wildcard). I don't know how to do this with the exceptions list because there's no way to type in domains I want to add. I have to actually visit the website, wait for autoplay to be blocked, and manually allow it. I've already tried just going to "https://bandcamp.com" and allowing autoplay there, but that doesn't work.

Is it possible to allow autoplay on all subdomains of a website, like https://____.site.com?

Today I thought it'd be a good idea to update my Firefox password with something newer and more secure. I have a lot of logins saved so just trying to be proactive. It turns out one password that isn't save however is my Firefox login. I'm signed in to it in the browser on my computer and phone but can't find it save anywhere. When I try to reset though it says that all my information like history, bookmarks, and logins will be lost. Some articles say that it will stop syncing, while others seem to say that it will be erased all together.

Is there any way I can avoid this? Somewhere where I can see the password for my Firefox account anywhere? It automatically logs me in on the website without issue so it has to be stored somewhere. Just not sure if it's somewhere I can view.

For my bookmarks it looks like I can create a backup and restore it, but my saved passwords would be a real hassle to try to type them all back in. Hopefully someone has been in this situation and found a way out without having to reset everything.

I have two accounts with at&t, one for my mobile phone the other for direct tv. every time i go to the at&t website the browser only allows me to use the credentials for the direct tv account. How can i get it to allow me to use the mobile phone account?

I was in my account on walmart.com earlier today. When I next tried to access it I was unable to get into the website using Firefox. Even if I simply type "walmart.com", it takes me to the log-in page but it doesn't allow me to log in. I can't even browse their website in Firefox. I restarted my computer (desktop), but that didn't help. I have always used Firefox to access Walmart. I tried my other browsers, and they work fine.