Showing questions tagged: Show all questions

Ive just left my company, and now have no access to email. i just tried to access my account but email verifcation bounced, so now my account is locked. help!

ok so i handed my notice at my job yesterday, overnight all email access was cut. ive just tried to login into my firefox account to update my primary email (i don't have… (read more)

ok so i handed my notice at my job yesterday, overnight all email access was cut. ive just tried to login into my firefox account to update my primary email (i don't have a secondary email address set). I know dumb....

so now my account is locked and i have no way of accessing the primary email.

I need to acceess a heap of passwords and bookmarks...

thankfully ive logged into my account here so I can ask for help.

is there a way to add a secondary email to my account? pls help Brad

Asked by anderson4 1 week ago

Last reply by FredMcD 1 week ago

I'm trying to verify if someone stole my browser information under my email address z @comcast.net I'm getting the verifycation email but not able to access

I had several weird things happen this morning with my Mozilla Browser. Ultimately I had to re-download it and I then tried to setup a Mozilla Account to hopefully secure… (read more)

I had several weird things happen this morning with my Mozilla Browser. Ultimately I had to re-download it and I then tried to setup a Mozilla Account to hopefully secure it. When I entered my email address z @comcast.net I received the verification code in my inbox but the new account display gave error code email returned misspelled.

I'm afraid my browser was hacked for my saved bookmark information and access. When I did get it back after rebooting Mozilla requested a new profile so I created "default user - zisses no additional user".

I then went back in and created the support account under the email x @gmail.com - I have attached below both of the verification codes I recieived from trying to create the support account. The zpggre account does not grant me access so can you be sure someone isn't accessing my information with it's use and please let me know what if anything is fraudulent and shut if down?

Asked by zissesrealestate 3 weeks ago

Last reply by FredMcD 3 weeks ago

Can someone change my account's primary email?

I have an account with two emails: the primary one, which is no longer accessible, and the secondary one, which is the one I use now. Unfortunately, I needed to reinstal… (read more)

I have an account with two emails: the primary one, which is no longer accessible, and the secondary one, which is the one I use now.

Unfortunately, I needed to reinstall Firefox due to some problems that seem to have disappeared, but now I forgot the password to the account. I try to use the secondary email linked to that account, but it says that I need to use the primary account to send a code. There's no mention of second account or anything of the sort.

Is there a way for someone to change the secondary email and put it as primary so I can start the password reset process? Or could I receive the code and everything to sort this mess to the secondary email so I could update my password and finally put the secondary email as primary?

(On another note, why put a secondary email if you can't even use it for situations like this? :) )

Asked by Ricardo 3 weeks ago

Last reply by Ricardo 3 weeks ago

Email with confirmation link does't arives.

Hi, I have a problem with login in to my Firefox Sync Account, after clean installation of Windows 10. I have not recall to enable 2FA in Firefox Sync i have never used i… (read more)

Hi, I have a problem with login in to my Firefox Sync Account, after clean installation of Windows 10. I have not recall to enable 2FA in Firefox Sync i have never used it to activate account on my PC or Android Phone. I'm using 2FA to my Google Account witch is the email for my Firefox Sync Account. But supposedlyi did.

I have tried to use keys generated by Google Authenticator (witch is only 2FA token I use, not counting Facebook App, witch I use only for FB) but no success. I tried to use this link https://accounts.firefox.com/signin and then use proper password. Then there is an information to check email for confirmation link. I get no email, noting in spam nothing nowhere. I did add the accounts@firefox.com email address to protect it from spam filters, but nothing in 4 days, waiting for a miracle. 

In an act of desperation i did change the password for the account. And i received email to confirm this chance witch a did. The email was send from accounts@firefox.com e-mail, and it arrived in my inbox immediately.

Why i do not get the confirmation email?

Asked by maciejszupiluk 3 months ago

Last reply by Chris Merchant 1 month ago

change email address

My school changed our email address and deleted the old one. I'm trying to add my new email address but it won't let me until I verify the old one. Since i don't have the… (read more)

My school changed our email address and deleted the old one. I'm trying to add my new email address but it won't let me until I verify the old one. Since i don't have the old one what do i do?

Asked by nichunter245 2 months ago

Last reply by cor-el 2 months ago

Firefox not sending verification code to email

I am trying to sign in and sync my account to my new computer, but firefox is NOT sending the 6-digit verification code to my email from my new computer. I have been tryi… (read more)

I am trying to sign in and sync my account to my new computer, but firefox is NOT sending the 6-digit verification code to my email from my new computer. I have been trying for hours.

It is not a problem with my email. I logged out of Firefox and back in from my old laptop and it sent the verification code to my email for my laptop within seconds. No problem. But it just won't send it from the desktop. (the code from the laptop doesn't work on the desktop, tried that to)

This is very frustrating and ruining the new computer experience.

Asked by MoonStarRaven 2 months ago

problem about receiving 6 figures authentication code by email

hi there! I need some assistance regarding my Mozilla x Firefox account. I’m supposed to receive a code by e-mail but the servers have been de activated in 2019. Is there… (read more)

hi there! I need some assistance regarding my Mozilla x Firefox account. I’m supposed to receive a code by e-mail but the servers have been de activated in 2019. Is there another way to go through this process?

Asked by elnoichi 2 months ago

Last reply by cor-el 2 months ago

I am not receiving the account confirmation emails to set up sync on a new macbook

I have checked Junk, Spam, Clutter, my organisation's quarantine list and accounts@firefox.com is in my contacts. I have received these emails numerous times before but I… (read more)

I have checked Junk, Spam, Clutter, my organisation's quarantine list and accounts@firefox.com is in my contacts. I have received these emails numerous times before but I have been trying for 2 weeks and nothing. Setting up a secondary email on a different and totally unrelated email address also hasn't worked

Asked by Joe Carter 4 months ago

Last reply by cor-el 4 months ago

  • Solved
  • Archived

How to change the email shown on my settings?

I have a HUGE problem My sign-in email address does not exist any longer and I have no clue how to get rid of it. I try to change the email to my secondary email but it… (read more)

I have a HUGE problem

My sign-in email address does not exist any longer and I have no clue how to get rid of it.

I try to change the email to my secondary email but it wants to send a verification to the old email address.

I can't do that because the eprmary email doesn't exist unless someone else owns it, lord I hope no one has it.

So how can I get rid of the dead email address? How do I make my secondary email the only email address? I can always add a secondary later.

Without this I cannot sync all my Firefox settings & bookmarks across all my devices!

Thank you in advance for any help I can get.

Asked by SHEILA & STEVE'S FF 1 year ago

Answered by Wesley Branton 9 months ago

  • Archived

My confirm email is in code and I cannot decipher it. What do I do now?

My "Finish Creating Your Account' email is in code so I cannot confirm my email or do what ever it is directing me to do. Note: I have had to sign in with a different ema… (read more)

My "Finish Creating Your Account' email is in code so I cannot confirm my email or do what ever it is directing me to do. Note: I have had to sign in with a different email to be able to send an email for support. Colin

Asked by Hollow-Colin 11 months ago

Last reply by Wesley Branton 11 months ago

  • Archived

Well I am having trouble in signing in with the Firefoox Account

I previously some months back enabled the two step verification on my Firefox Account. I had my mobile access that time but I do not have now. I know the password and lin… (read more)

I previously some months back enabled the two step verification on my Firefox Account. I had my mobile access that time but I do not have now. I know the password and linked Gmail which is my own and I need help from respective Mozilla Firefox personnel to solve this issue. I have my GMAIL id all on my access and I can do verification about that.

Asked by Aabhash 1 year ago

Last reply by Wesley Branton 1 year ago

  • Archived

Based on GDPR guidelines, How do i request to completely delete my account information including email addresses from firefox database.

I have long authentication app. I have lost my recovery codes as well. I am unable to login to my account. I requested to delete my email account so that i can create new… (read more)

I have long authentication app. I have lost my recovery codes as well. I am unable to login to my account. I requested to delete my email account so that i can create new firefox account using the same email. But there is no way stated anywhere about this.

Hence, based on GDPR i would like to instruct Firefox to delete my entire account information including emails data etc. Need assistance on this how do i request for the same.

Thank you

Asked by jadeja.mp 1 year ago

Last reply by jadeja.mp 1 year ago

  • Archived

You are not sending to my email account

I keep requesting my user name and password you prompt says type email address then it says email sent I go to my email there is nothing there [Personal information remo… (read more)

I keep requesting my user name and password you prompt says type email address then it says email sent I go to my email there is nothing there

[Personal information removed by moderator. Please read Forum rules and guidelines, thanks.]

Asked by jimmyhoov 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

cannot create sync account, email returned error

My first attempt to create this sync account was with a new alias address that had not propagated through yet. but it has now and is fully functional, but I still get the… (read more)

My first attempt to create this sync account was with a new alias address that had not propagated through yet. but it has now and is fully functional, but I still get the 'red box' error: "Your email was just returned. Mistyped email?"

I tried refreshing the page and starting over. Didn't work. Did you guys stash that email on some "bad email" list because of the initial bounce?

Thanks, Paul

Asked by pau11 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Can't login firefox sync

I can't login to firefox sync with correct account and password. I have tried to reset the password and it keep showing unexpected error, now, I even can't create a new a… (read more)

I can't login to firefox sync with correct account and password. I have tried to reset the password and it keep showing unexpected error, now, I even can't create a new account. Could someone tell me how to solve this problem? Thanks a lot.

Asked by steven123499 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

Hi, my Firefox Sync account works perfectly on Android 8.0, but it doesn't work on my laptop. I can't receive the confirmation email. Can you help ?

I have added firefox@accounts.com to my gmail verified adresses, so I don't know what's wrong. I went through the same confirmation process on my LG G6 (Android 8.0) and … (read more)

I have added firefox@accounts.com to my gmail verified adresses, so I don't know what's wrong. I went through the same confirmation process on my LG G6 (Android 8.0) and everthing works fine. But when I try (on many occasions) to sign in on Firefox Sync on my laptop (with the same email and login of course), I need to wait for the confirmation email, which never comes.

Asked by sgk11 1 year ago

Answered by FredMcD 1 year ago