I am not receiving the account confirmation emails to set up sync on a new macbook
I have checked Junk, Spam, Clutter, my organisation's quarantine list and accounts@firefox.com is in my contacts. I have received these emails numerous times before but I… (read more)
I have checked Junk, Spam, Clutter, my organisation's quarantine list and accounts@firefox.com is in my contacts. I have received these emails numerous times before but I have been trying for 2 weeks and nothing. Setting up a secondary email on a different and totally unrelated email address also hasn't worked
Firefox
Trouble Confirming Account
I am trying to login to my account on the mobile app and also the desktop version for Windows and Linux. I give my information and I get a confirmation saying that I need… (read more)
I am trying to login to my account on the mobile app and also the desktop version for Windows and Linux. I give my information and I get a confirmation saying that I need to receive a code by email. When I finally receive the email, the code has already expired. It just takes too long to get the email. I do not have any issues with getting any of my other emails in a timely matter. It is just email from Firefox. Please help because I really need to login to my account ASAP.
Every time i close firefox it keeps crashing and losing recent history and sometimes recent adds to my bookmarks folder any suggestions how can i solve this ?
Firefox 71.0 Crash Report [@ AsyncShutdownTimeout | Places Connection shutdown | PlacesUtils read-only connection closing as part of Places shutdown ] Search Mozilla Supp… (read more)
Firefox 71.0 Crash Report [@ AsyncShutdownTimeout | Places Connection shutdown | PlacesUtils read-only connection closing as part of Places shutdown ] Search Mozilla Support for this signature How to read this crash report ID: 04bd67a6-446a-4d61-a9a8-31cf80191222 Signature: AsyncShutdownTimeout | Places Connection shutdown | PlacesUtils read-only connection closing as part of Places shutdown
Details Metadata Bugzilla Modules Raw Dump Extensions Telemetry Environment Correlations
Signature AsyncShutdownTimeout | Places Connection shutdown | PlacesUtils read-only connection closing as part of Places shutdown More Reports Search UUID 04bd67a6-446a-4d61-a9a8-31cf80191222 Date Processed 2019-12-22 22:41:47 UTC Uptime 123,924 seconds (1 day, 10 hours and 25 minutes) Last Crash 172,514 seconds before submission (1 day, 23 hours and 55 minutes) Install Age 1,401,752 seconds since version was first installed (2 weeks, 2 days and 5 hours) Install Time 2019-12-06 17:18:40 Product Firefox Release Channel release Version 71.0 Build ID 20191202093317 (2019-12-02) Buildhub data OS Windows 7 OS Version 6.1.7601 Service Pack 1 Build Architecture amd64 CPU Info family 6 model 58 stepping 9 CPU Count 4 Adapter Vendor ID
NVIDIA Corporation (0x10de)
Adapter Device ID
GK107 [GeForce GTX 650] (0x0fc6)
Startup Crash
False
MOZ_CRASH Reason (Sanitized)
MOZ_CRASH()
Crash Reason EXCEPTION_BREAKPOINT Crash Address 0x7fef130b885 Total Virtual Memory 8,796,092,891,136 bytes (8.8 TB) Available Virtual Memory 8,792,373,157,888 bytes (8.79 TB) Available Page File 11,178,225,664 bytes (11.18 GB) Available Physical Memory 4,887,105,536 bytes (4.89 GB) EMCheckCompatibility
False
App Notes
FP(D00-L1100-W00000000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP+3 xpcom_runtime_abort(###!!! ABORT: file resource://gre/modules/PlacesUtils.jsm, line 2026)
Processor Notes processor_ip-172-31-14-246_us-west-2_compute_internal_7; ProcessorPipeline; SignatureShutdownTimeout: Signature replaced with a Shutdown Timeout signature, was: "Abort | mozalloc_abort | Abort | NS_DebugBreak | nsDebugImpl::Abort | XPTC__InvokebyIndex"
I get error code wever I try to log into sync on my PC, why can't I log in?
I decided to get Firefox on my Android device because I switched to Firefox on my windows PC. After I logged in on my phone, I got logged off on my PC and it prompted to … (read more)
I decided to get Firefox on my Android device because I switched to Firefox on my windows PC. After I logged in on my phone, I got logged off on my PC and it prompted to sign in to enable sync. Whenever i'd input the 2 factor authentication code it would just tell me that my email "just returned". what does this mean and how can I fix it? my email is a normal Gmail account working perfectly fine.
Firefox logged me in...without entering login information
I have a Firefox account and use it to sync across devices; being able to sync and then completely log out on one device is a primary reason I use Firefox. I log out of d… (read more)
I have a Firefox account and use it to sync across devices; being able to sync and then completely log out on one device is a primary reason I use Firefox.
I log out of devices that I do not own when I'm exiting Firefox. Today I opened Firefox on a device that I'm 100% certain I logged out of yesterday - and found that my bookmarks, bookmarks bar, and add-ons were already visible and active, and one of my add-ons was already logged in.
I verified that the Firefox Sync / login screen showed that no one was logged into the Firefox account, and then I logged in using my usual credentials. It reflected that I was then logged in, but everything else remained visible.
I followed Firefox instructions for viewing the logs, and strangely, there was no log. I went up a directory, and found that all the logs were in the 'failed' directory. Clicking on each of the failed subfolders shows only: ids []
This is very concerning because it entirely negates the security and privacy aspects of having a login. I was not logged into Firefox - and the Firefox interface confirmed that this morning, in addition to confirming it when I logged out yesterday - yet somehow not only were my personal bookmarks showing, but one of my add-ons was also logged in, providing further access to anyone who might have opened a Firefox window from this device.
Firefox cannot sync between Windows and Linux/Mac
I have several devices which run different systems. Whenever I sync in Firefox, Linux Firefox always syncs with other Linux firefox or Mac Firefox. Windows systems would … (read more)
I have several devices which run different systems. Whenever I sync in Firefox, Linux Firefox always syncs with other Linux firefox or Mac Firefox. Windows systems would have another set of bookmarks and user data. My windows devices cannot sync with firefox on other systems. Here's part of my error-sync-1575631489638.txt
1575631489410 Services.Common.RESTRequest DEBUG POST https://oauth.firefox.com.cn/v1/authorization 200 1575631489411 FirefoxAccounts DEBUG _updateAccountData with items: ["oauthTokens"] 1575631489411 FirefoxAccounts DEBUG writing plain storage: ["email","sessionToken","uid","verified","device","oauthTokens","profileCache"] 1575631489411 FirefoxAccounts TRACE starting write of json user data: ["email","sessionToken","uid","verified","device","oauthTokens","profileCache"] 1575631489416 FirefoxAccounts TRACE finished write of json user data - took: 5 1575631489416 FirefoxAccounts DEBUG writing secure storage: ["kSync","kXCS","kExtSync","kExtKbHash"] 1575631489416 FirefoxAccounts TRACE starting write of user data to the login manager 1575631489427 FirefoxAccounts TRACE finished write of user data to the login manager 1575631489628 Sync.Status DEBUG Status for engine extension-storage: error.engine.reason.unknown_fail 1575631489628 Sync.Status DEBUG Status.service: success.status_ok => error.sync.failed_partial 1575631489628 Sync.ErrorHandler DEBUG extension-storage failed: Error: HTTP 401 Unauthorized: Missing Authorization Token (Please authenticate yourself to use this endpoint.)(resource://services-common/kinto-http-client.js:2771:5) JS Stack trace: ServerResponse@kinto-http-client.js:2771:5 processResponse@kinto-http-client.js:2925:13 1575631489629 Sync.Doctor INFO Skipping check of prefs - disabled via preferences 1575631489629 Sync.Doctor INFO Skipping check of passwords - disabled via preferences 1575631489629 Sync.Doctor INFO Skipping check of tabs - disabled via preferences 1575631489629 Sync.Doctor INFO Skipping check of bookmarks - disabled via preferences 1575631489629 Sync.Doctor INFO Skipping check of addons - disabled via preferences 1575631489629 Sync.Doctor INFO Skipping check of forms - disabled via preferences 1575631489629 Sync.Doctor INFO Skipping check of history - disabled via preferences 1575631489629 Sync.Doctor INFO Skipping check of extension-storage - disabled via preferences 1575631489629 Sync.Doctor INFO Skipping validation: no engines qualify 1575631489630 Sync.Synchronizer INFO Sync completed at 2019-12-06 19:24:49 after 0.77 secs. 1575631489630 Sync.Declined DEBUG Handling remote declined: [] 1575631489630 Sync.Declined DEBUG Handling local declined: [] 1575631489631 Sync.Declined DEBUG Declined changed? false 1575631489631 Sync.Service INFO No change to declined engines. Not reuploading meta/global. 1575631489631 Sync.ErrorHandler ERROR Some engines did not sync correctly. 1575631489632 Sync.SyncScheduler DEBUG Next sync in 600000 ms. (why=schedule)
Sync not working with no master password
I did a Firefox restore due to suspect browser hijack ( it wasn't). All mu saved logins have been eraases so tried to do a manaul sync. This pops up a yellow bar along t… (read more)
I did a Firefox restore due to suspect browser hijack ( it wasn't). All mu saved logins have been eraases so tried to do a manaul sync.
This pops up a yellow bar along the top of the "Logins and Paswords" page saying "Please enter your master password to view saved logics and passwords" . I don't have a master password set so that makes little sense. To the right of the yellow bar is a button "login". if i click the button ther yellow bar goes away but there is no log in dialog.
What do I do to get Fiefox to sync?
I logged in to my account, but nothing is syncing. I don't have any bookmarks nor add-ons synced. What do i do?
Dear Mozilla team, Recently i installed a Mozilla browser on a new device. I log in to my account but nothing is getting synced. I have over 500 bookmarks and several add… (read more)
Dear Mozilla team,
Recently i installed a Mozilla browser on a new device. I log in to my account but nothing is getting synced. I have over 500 bookmarks and several add-ons and those are information that are of utter importance to me. They contain half of my work and research.
Please provide me assistance with this case.
Warmest regards, Kenan
Reconnecting another device runs forever
I have two PCs one Linux the other Windows 10. I can sign on to my Firefox account on both machines Synch seems to be enabled on the Linuz PC only. When I try to connect … (read more)
I have two PCs one Linux the other Windows 10. I can sign on to my Firefox account on both machines Synch seems to be enabled on the Linuz PC only. When I try to connect Synch to the Windows PC I get the image which is on the first attached Screenshot. Following these direction I sign in to Firefox account on Windows and get the screen displayed in the second attachment. After about ten seconds it switches to the word "Working.." and stays there for hours.
Bookmarks toolbar randomly rearranges itself
This issue has been around for years with no actual solution. I recently finally got around to disconnecting three of my devices (laptop, Samsung tablet and Samsung smar… (read more)
This issue has been around for years with no actual solution. I recently finally got around to disconnecting three of my devices (laptop, Samsung tablet and Samsung smartphone) from Firefox Sync in order to determine if the problem is sync-related. The bookmarks toolbar on my main device (another laptop) were still being randomly rearranged. I therefore disconnected this laptop from sync as well. The bookmarks toolbar has since been stable with no rearranging. This is telling me that this is a sync issue, not an issue with a corrupt places.sqlite file, an add-on/plug-in or hardware acceleration, as previously suggested by Mozilla, which was then marked as a solution. Sync has often been quite useful, but since I have my bookmarks (folders) arranged in alphabetical order on the toolbar for quick access and use them all frequently, I'd rather forego sync than deal with constant reordering of the bookmarks toolbar. I gather from what I've read that this problem also exists in the Google Chrome web browser. Even if the problem is a corrupted places.sqlite file, surely the sheer number of users experiencing the issue would suggest a bug or vulnerability with that file, irrespective of what add-ons are installed since the likelihood of all those users having the same add-on(s) installed is probably minimal. Surely it's about time Mozilla properly investigated (e.g. what add-on(s) is causing the issue, how the places.sqlite file can become corrupted, how sync is causing the problem, etc., etc. and disseminating the findings to users) and actually solved this issue instead of expecting users (the IT-savvy ones at least) to waste time doing their own futile troubleshooting. I really don't think that I should have had to disconnect from sync in order to "fix" this problem.
Can't backup bookmarks. The bookmarked sign on bookmarked pages dissapears few moments after every launch. Sync is stuck on syncing. Can't add new bookmarks.
After starting Firefox, Sync starts and gets stuck on "Syncing" till I restart. Ever page shows as bookmarked for a while and then they all turn into not bookmarked. Back… (read more)
After starting Firefox, Sync starts and gets stuck on "Syncing" till I restart. Ever page shows as bookmarked for a while and then they all turn into not bookmarked. Backups won't be saved. Changes to bookmarks and adding new ones won't work either. Have tried a new profile, deleting xulstore.json and places.sqlite and have also tried safe-mode and all of them together. The sync is still in a loop. I have about 56000 bookmarks(I know that's a lot!) but it didn't use to take more than a few seconds. And not being able to see the last sync time by hovering really sucks as well btw.
Firefox Sync is working backwards...
I have been using FF for years and *had* my browser set up perfectly. I got a new travel laptop and decided to install FF there and sync the settings from my main compute… (read more)
I have been using FF for years and *had* my browser set up perfectly. I got a new travel laptop and decided to install FF there and sync the settings from my main computer to the new laptop.
Unfortunately sync decided that my newly installed browser's settings were more important and removed all of my open tabs, history, settings, etc from my everyday browser.
This is super counter-productive; I've lost hours of work trying to relocate all of the browser windows I had open and getting all of the settings back to normal.
I rarely ever complain online about buggy software but this was so annoying I just had to.
Maybe consider disabling Sync until you can figure out how to either alert the user that all of their settings are about to be overwritten or provide an option to assign a particular browser as the master and all syncing begins from that.
I can't set up the new Firefox Sync because it requires an iPhone or Android phone and I have a Blackberry
While many Android apps install on the BlackBerry, the Firefox app does not. How can I continue to use Firefox without getting rid of my phone?
Does Mozilla store a copy of my synced tabs online, so that I can recover them following a serious hard drive crash?
My Windows 10 desktop system recently suffered a serious failure. The SSD C: drive suffered some sort of catastrophic fault, and the device is completely unresponsive and… (read more)
My Windows 10 desktop system recently suffered a serious failure. The SSD C: drive suffered some sort of catastrophic fault, and the device is completely unresponsive and it's contents are unrecoverable. All of my data files were on a different drive and are backed up in multiple places, but all my app config files stored in the appdata directory--including my Firefox profile--are gone forever.
I replaced the drive, reinstalled Windows and all my apps, etc., etc., including Firefox, which synced with my Windows laptop and everything is just about back to normal. EXCEPT that all of my 50 or so open tabs from that machine are no longer available. From the Synced Tabs list on my laptop, I can see an entry for the newly restored desktop system, but the tab list for that device is empty. In the Devices & Apps list on my Firefox Account page, I can see entries for all of my devices include TWO entries for the desktop system, the newly restored system as well as the old pre-crash system.
So the question is this:
1) Does Mozilla store the open tabs list for that system on their servers; and
2) Can I recover that tabs list somehow?
Thanks in advance. --scott--
bookmarks & extensions synced but not logins & passwords
I am using firefox on my desktop and laptop with sync to get the same bookmarks, extensions, logins & passwords on both. Yesterday I did a fresh re-install of windows… (read more)
I am using firefox on my desktop and laptop with sync to get the same bookmarks, extensions, logins & passwords on both. Yesterday I did a fresh re-install of windows and firefox on my laptop. Them I logged into sync.
After a few minutes, it got my bookmarks and my extensions reinstalling, but that was yesterday and ever since, I never got my logins and passwords.
I checked the "logins" box in about:preferences#sync, checked "use a master password" in about:preferences#privacy and did a "sync now" but still no passwords and logins. They should still be on my desktop (I did not start it since) but I am afraid they will disappear when I connect if it syncs with the laptop which has none of them.
How can I be sure I keep them on my desktop when I turn it on? Can I save them somehow?
And then how can I get them on my laptop too?
My bookmarks won't sync
I"ve read through other articles. My firefox and sync are up to date. I have bookmarks checked. I use two firefox on two different microsoft PCs. I tried changing my … (read more)
I"ve read through other articles. My firefox and sync are up to date. I have bookmarks checked. I use two firefox on two different microsoft PCs. I tried changing my options in sync to see if the chances would show up in firefox on my other computer. They did, so I have that much right. I tried turning off bookmarks in the sync, syncing, then clicking the box and syncing again. I want to say it can't be me, but of course it has to be or everyone would be having the same problem.
Firefox Sync results in double the bookmarks and folders
I have been using Firefox since it first came out and replaced the old Mozilla browser. When Firefox Sync first came out, I used it a few times and it messed up my bookm… (read more)
I have been using Firefox since it first came out and replaced the old Mozilla browser. When Firefox Sync first came out, I used it a few times and it messed up my bookmarks. As a result, I went back to manually syncing my bookmarks by exporting them on my primary computer and then deleting and importing them on my secondary computer. I recently tried Firefox sync again and it messed up my bookmarks again. The result was double the bookmarks and folders. I have a first set of bookmarks and folders that appear the be synced followed by a second set of bookmarks and empty folders. The second set follows the same order as the first set above starting with Bookmarks Toolbar, Other Bookmarks, Recently Bookmarked, Recently Tagged, and then a bunch empty folders. Also in the first set, many of my favicons are missing. What is going on and how can I fix this?
Thank you,
Sync Moile with PC
Hello, I always have Sync turned on, on my Laptop (PC) and my iPhone. When I reinstalled Firefox, everything was synced except my bookmarks. I have all my bookmarks on my… (read more)
Hello, I always have Sync turned on, on my Laptop (PC) and my iPhone. When I reinstalled Firefox, everything was synced except my bookmarks. I have all my bookmarks on my iPhone. How do I get my bookmarks back on my Laptop? Can I somehow export my bookmarks on my iPhone, which has Firefox mobile, and email them to myself on my Laptop? I would really appreciate it very much if anyone could assist me this this issue. Thank you.
How do I contact a Mozilla/Firefox employee about my problem? Synced tabs issue
I have an android phone running android 9 (Pie) and I had over 100 tabs on it open (mostly news articles and stuff). It is signed into my Firefox account. I realized that… (read more)
I have an android phone running android 9 (Pie) and I had over 100 tabs on it open (mostly news articles and stuff). It is signed into my Firefox account. I realized that's a lot of tabs and the past 2 days I've been actually sorting them and closing some of them. I realized I could do this on my desktop as well. Anyways my phone froze while I had Firefox open, and I realized my tabs on there were all missing... I decided not to panic yet because I could still get to them on my desktop. Turns out when I open the "synced tabs" pane on my desktop which is logged into the same firefox account.. none of the 100+ tabs are there anymore either. How do I actually contact someone that can revert my sync status or whatever to a previous state so I can get my tabs and stuff back that I had open? Firefox crashing on my phone SHOULD NOT EVER somehow close all of those tabs on BOTH the phone and the computer. I guess the crash of firefox somehow wiped them out, and then my desktop synced with that account, realized those tabs were "closed" and cleared the list there as well.
HELP??
Sync never completes
Windows 10 (1903). Quite often I find that sync never completes, the spinning wheel, it just keeps spinning. I have to exit Firefox and restart, and upon restart I need t… (read more)
Windows 10 (1903). Quite often I find that sync never completes, the spinning wheel, it just keeps spinning. I have to exit Firefox and restart, and upon restart I need to kill the previous Firefox instance. Then, and only then, will sync work. But not for long, usually in a few hours it's hung up again. This only happens on my Windows 10 machine (sync works fine with my FF mobile and Windows 7 devices).