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Cleaning up multiple accounts and retrieving lost folders after resetting Thunderbird

My Thunderbird account is in a bit of a mess and I need help to resolve the problem. It is on my iMac running Catalina OS15. History: Last week, after I changed my AT&… (read more)

My Thunderbird account is in a bit of a mess and I need help to resolve the problem. It is on my iMac running Catalina OS15. History: Last week, after I changed my AT&T/Yahoo email password, I had difficulty getting Thunderbird to accept the new password. I tried different server settings as well as creating a new profile and new accounts. Finally, AT&T support set up a security key, which allowed me to access my Thunderbird incoming email and to send outgoing email.

In setting up a new profile or account, I lost all of my saved folders. I was finally able to restore them from my Profile folder, but made mistakes during my attempts. I may have restored from the wrong Thunderbird folder, stored either in Documents or Library. Lots of extra system type files were imported as you can see in the first screen shot. I put them in the trash, but it won’t empty. The second screen shot shows the side bar with 3 different In/Out/Trash folders. Only one has my saved folders. Several hundred emails were downloaded from the server into the Inbox. However, the date range is only since the problem began, even in the Inbox above the saved folders. The third screen shot shows Tool/Account Settings which may show the extra local folder.

Lastly, I lost my other two identities that I had set up. I’m sorry this is long-winded, but hope the information helps someone to help me to clean up this mess.

Thanks, Delilah

Asked by DelilahR 3 days ago

Last reply by Toad-Hall 3 hours ago

message content not displayed

Starting with 68.4.2 I've been seeing this weird behavior for received messages. For some messages the content is not displayed when I try to read the message - the readi… (read more)

Starting with 68.4.2 I've been seeing this weird behavior for received messages. For some messages the content is not displayed when I try to read the message - the reading pane body portion is blank. If I "Reply To Sender" then the message content appears so obviously it's not a case of Thunderbird not being able to interpret the message. Also if I save the message as an eml it saves correctly. So why can't Thunderbird display it on reading, but it display ok on "Reply To Sender"? My font settings are attached.

Asked by nbi.vegas 3 months ago

Last reply by bilander 1 day ago

How to view which messages has been marked as deleted and needs to be compacting in Thunderbird? (My pop account Trash folder is empty)

Hi. As my title says, I want to know exactly which messages has been marked as deleted and needs to be compacting in Mozilla Thunderbird. I have Mozilla Thunderbird versi… (read more)

Hi. As my title says, I want to know exactly which messages has been marked as deleted and needs to be compacting in Mozilla Thunderbird.

I have Mozilla Thunderbird version 68.8.0 (32-bit) installed on my system (Windows 10 Home).

Thunderbird started to asking me (since past week) to compact folders and save 200MB. The strange thing is that, while I am never deleting messages from folders nor I am moving messages to other folders, Thunderbird gives me this question!

So, before push the Compact Now button and accidentally lose any of my data, I would like to see the list of messages that has been marked as deleted by Thunderbird to see what went wrong (maybe I moved by mistake some messages to Trash for example sometime...).

How can I accomplish this?

Asked by MinimalTech 1 week ago

Last reply by Matt 4 days ago

Last Update has hidden the Tools menu , How to fix ??

Hello & Thanks ; Last Update has hidden the Tools menu , How to get it back ?? I need to view my passwords . Also , some of my passwords don't work anymore . Thanks… (read more)

Hello & Thanks ; Last Update has hidden the Tools menu , How to get it back ?? I need to view my passwords . Also , some of my passwords don't work anymore .

Thanks for your help !

Asked by vmars316 1 week ago

Last reply by sfhowes 4 days ago

Why is firefox showing 6 processes in my process list?

It's on an older machine but updating my hardware is not an option right now. I don't have this problem on any of my newer machines. I've been using firefox exclusiverly … (read more)

It's on an older machine but updating my hardware is not an option right now. I don't have this problem on any of my newer machines. I've been using firefox exclusiverly on multiple machines for more than 15 years and I have never had this or any issues until now.

Asked by eogprod 2 months ago

Last reply by cherian.chris 1 week ago

Printing

Will the version 77 update to beta Thunderbird fix the problem I had with version 75 where I couldn't print an email. I went back to version 71 and it works fine. Pleas… (read more)

Will the version 77 update to beta Thunderbird fix the problem I had with version 75 where I couldn't print an email. I went back to version 71 and it works fine. Please let me know if it's safe to update.

Thanks,

Dennis

Asked by RBTD 2 weeks ago

Last reply by sfhowes 1 week ago

Top Sites shows "incomplete..." for a Top Site tile but no tooltip to show me the rest of the name

My Top Sites works well if there is a short name under the tile or I recognize the thumbnail. In other cases I see something like "Websu..." as the title. Hover over th… (read more)

My Top Sites works well if there is a short name under the tile or I recognize the thumbnail. In other cases I see something like "Websu..." as the title. Hover over that and I should see a tooltip with the long name completed.

Is it possible for Firefox to put tooltips for when the name ends in "...?"

Is there another work-around I can use -- create a thumbnail that better identifies the site is one that comes to mind. Rename the site with a shorter name?

Thank you.

Asked by Linux_Mint_Firefox 1 month ago

Last reply by McCoy 3 weeks ago

How to set Firefox to keep part files on failed download?

Hello, Is there a way to make Firefox keep .part files when the download fails because of network error? My 3GB slow download just got interrupted in half and fully lost.… (read more)

Hello, Is there a way to make Firefox keep .part files when the download fails because of network error? My 3GB slow download just got interrupted in half and fully lost. Thanks.

Asked by mvolf 2 months ago

Last reply by ZDOG 3 weeks ago

Thunderbird leaves many nsemail.eml files in temp folder

I'm running Thunderbird 68.7.0 (64-bit) on Windows 7 and I always have many files in the form of nsemail-XX.eml where XX is an ascending number. They are copies of messag… (read more)

I'm running Thunderbird 68.7.0 (64-bit) on Windows 7 and I always have many files in the form of nsemail-XX.eml where XX is an ascending number. They are copies of messages that I have SENT. Why doesn't TB clean these up?

Asked by Terry W 1 month ago

Last reply by Wayne Mery 3 weeks ago

DATA BREACH OF UNKNOWN SITES, HOW DO I REMOVE/REPORT UNKNOWN SITES?

I have had a number of unknown websites that I have had data breaches on and I have no idea of how to remove / protect / report these sites that are stealing my informati… (read more)

I have had a number of unknown websites that I have had data breaches on and I have no idea of how to remove / protect / report these sites that are stealing my information? I can't change passwords on sites that I have never visited or registered at, so how do i remove and protect myself??

Asked by smparker1 1 month ago

Last reply by Andrea2525 3 weeks ago

I can't use netflix on my computer

Hi, When I try to open Netflix on my computer I get a message telling me to get the latest version of Firefox. I do an update process and Firefox tells me that I have the… (read more)

Hi,

When I try to open Netflix on my computer I get a message telling me to get the latest version of Firefox. I do an update process and Firefox tells me that I have the latest version.

Please help.

Many thanks.

greg.

Asked by gregboy 1 month ago

Last reply by McCoy 1 month ago

Thunderbird, how do I stop from downloading old emails?

When I select 'Get Mail' the program starts to download emails that have been deleted as far back as Jan 2018, almost 4k total, and I can't stop it. When I delete all of … (read more)

When I select 'Get Mail' the program starts to download emails that have been deleted as far back as Jan 2018, almost 4k total, and I can't stop it. When I delete all of those it starts all over again.

Asked by shotty@rcn.com 1 month ago

Last reply by Toad-Hall 1 month ago

  • Archived

Firefox crashes all the time

I have been having major problems with Firefox. It constantly crashes when I open certain sites, when print from some non processing sources. It even crashed with I follo… (read more)

I have been having major problems with Firefox. It constantly crashes when I open certain sites, when print from some non processing sources. It even crashed with I followed your instructions that I found online about crashing to go to the Menu & Help & About Firefox. It crashed when I clicked on About Firefox. I have the updated version & I have uninstalled & reinstalled numerous times, but nothing fixes the crashing problem. I am going to have change my default browser unless there is a solution to this problem. Please contact me & advise me how to fix this. It is very frustration. Thank you.

           Jonathan Rose

Asked by jonathan.rose 6 months ago

Last reply by cor-el 1 month ago

how do i hide my ip address

how do browse the internet without anyone being able to see my IP address when i do a search on here it tells me there are over 200 entries on it but does not list any? … (read more)

how do browse the internet without anyone being able to see my IP address

when i do a search on here it tells me there are over 200 entries on it but does not list any?

Asked by phil 1 month ago

Last reply by jscher2000 1 month ago